You need to calm down. There's a man on the ground. >> On March 31st, 2025, officers responded to the parking lot of a Starbucks in Lady Lake, Florida after reports of a confrontation between a customer and a Starbucks employee. What started as an argument over an elderly man who had fallen quickly escalated into allegations of threats, prompting a police investigation. >> Hello. >> Hello. >> We're not the ones that called, but we were informed that you were called. And we were the ones trying to pick >> the old man up off the ground while the girl was trying to run us over. >> Okay, so let's just hear what I did because I'm the one that got into a verbal I Yeah, like I told her a few things about Yeah, she works in Starbucks. She has had an attitude since we were in there at 10:30 this morning. She was a man, an elderly man, and he fell. >> his wife are still in the expediency if you need to talk to them because I just had to pick him up off the ground and cleaned blood off of him and me cuz I was covered in his blood. >> And she was so impatient. She was honking and this close to a car that was right out here and the woman was trying to explain what happened. So, I said, "I've got it because I know that girl. She works in Starbucks." >> Okay. >> And the car that she almost hit was literally blocking traffic so that I didn't get hit and the old man didn't get hit because I was sitting outside the nail salon and I ran over to pick him up off the ground. >> Okay. >> So, yeah. >> Can I ask you a question? >> Sure. >> Did you make any threatening comments? >> Yeah. >> What did you say? >> I said, "If you get all that far, I'm going to whoop your ass." >> Okay. Is that what you said? >> Yes. >> Okay. I'm going to >> Yes. >> The reason I asked is because there's other statements being revised, so I'm just going to ask. >> I'm sure Yeah, no. No, she No, she already lied to our manager. She was on the phone in 2 seconds cuz she's scared to death. >> was on the phone with the manager when we walked in the store. >> she's already lied. We have witnesses. We have the nail salon. >> have the couple that I just helped. >> single like I've been a customer here 5 years. I I go in there every day. And this girl, I've never seen her. So, just tell me what is wrong. I'm not going to apologize to her. There's just no >> My job is not to apologize. As long as there have been no no crimes have been committed then everyone's free to go. Um but I need to find out about the supposed threatening comments, okay? And do a little investigation work myself. >> And she called me a She called me a grandma. She So, what do you want me to do with that, sir? And my father just passed away, so I I was keyed up about this man falling. >> Thank you. I understand. Emotions are high. To be honest, I don't care about name-calling. Sticks and stones, right? We're not in elementary school anymore. Names are names. It is what it is. All right. >> But you don't say that to a customer. I mean, she was At that point, you're not a customer. >> So, yeah, that's understandable, but >> But >> I can't really >> the cops because she she got scared because the girl in the car the lady in the car was yelling at her. She was like, "Hey, you need to calm down." She was telling her, "You need to calm down. There's a man on the ground." >> Okay. >> Like Literally, if she backed up, she would have run over him. I I don't like >> matter. She can back up without running into it. >> I mean, I can back it up for you. It ain't hard. >> And look, I'm sorry for all the name-calling. I mean, I don't >> It's just name-calling. I'm just making sure no threats, no physical contact was made. >> No physical contact. >> Okay. >> No, she stayed in her car. >> that the other couple were uh >> They should still be in Expedite. >> In Expedite? >> Yeah. >> And where's her white car? I see a bunch of white Toyotas out here. That's what I was >> I don't even know what she was driving. >> All right. >> Oh, it's right over there, maybe. >> The one in the handicap parking spot? >> Yeah, and she damn sure ain't >> Yeah. So, right there's a 250. Uh please, that's rude when people are actually handicapped. >> I understand. >> It just it got frustrating because we were literally trying to help this man off the ground. >> All right. >> And she was more worried about getting out of her parking spot than the older gentleman that was laid out in the middle of the parking lot. >> Where's the older gentleman Where's the older gentleman at? Cuz that's going to be my biggest He's in the extended. I'll meet y'all over in the extended. Let me move this car, okay? >> Hello. Sir, are you okay? >> Yeah. >> Yeah? >> They were They were helping. I had a walker >> Uh-huh. >> and hit a bump there and dumped me. In [clears throat] the middle of the parking >> happen. >> Yeah. And they volunteered to come and help me get up. >> Okay. >> couldn't get him up by myself. >> But you don't Did you hit your head at all? >> Oh, yeah. >> Yeah? >> Oh, he bounced his noggin. He bounced pretty good. >> You sure you don't want EMS to come take a look at you? >> Yeah. I did that the first time. >> His exact words, "I'm hard-headed. I'll be okay." >> I'm My wife says I'm really hard-headed. >> Okay. >> But >> How do you know what second? He He doesn't have any medical history or anything that we should be worried about? >> Uh no. He's He hit one of the poles in the ground. That's all that was. >> All right. I'm going to ask you a few questions, then. How many quarters make a dollar? >> Uh better American quarters or Kennedy >> American. >> Four. >> Okay. What is today's date? >> I have no idea. >> No. Well, what month is >> 31st of March. >> Okay. >> All right. I get paid tomorrow. >> Whether whether you like him or not, who's the president? >> Oh, I like him. I hate today. >> Who is it? >> Okay. >> All right. And what what town are we in? >> Lady Lake. >> All right. Well, you're cognitive enough >> I got to ask you >> a question now. >> You asked me a Well, okay. Go ahead. >> Okay. How much does a chimney cost? >> How much? >> Nothing. It's on the house. >> [laughter] >> By the way, that lady was a really [ __ ] for no reason. >> Okay. >> The guy that parked his truck came out and actually helped pick me up. >> Yeah. >> And moved me over to the side. >> That's who was they she almost hit. >> All right. >> She She well for no reason. I mean, what are we supposed to do? To leave me laying on the ground and let her back out my back? >> If she had backed out, she had ran me over. >> All right. I just Let's get your license. >> Yeah, that's what I was getting for you. >> All right. Well, let me go talk to this other party so I can get this all taken care of and make sure no crime has been committed. And if not, then I can let this lovely superhero go for the day, okay? All right. >> I would give you a >> Take care of yourself. I was trying to today. She threw a whole drink at my I as soon as I rolled my window up, she threw a whole drink at my car and started banging on my window. And it had nothing to do with her or with the old man. And then she stormed in here and started screaming at my manager. >> Who else was involved? >> Where is she? >> She's out over there. >> Okay. So, did you hear that? And it was pretty much what was in our cabin. It was awful. And it had nothing to do with her. Like I was backing out, someone was going really fast and almost hit me. And that's it. She thought I was honking at an old man who wasn't even on the same side of the parking lot as me. Demanded my name, hit my car repeatedly. Please get out of the car. I'll be I'll kill you. That's what she said. So, I have this. And then I have to fill that out. I told you guys Can you fill that out for me? So I can >> We'll get to that in a minute. >> Yeah, we'll do we'll do that. I don't know. It never happened before. >> [music] >> Are you familiar with what just occurred? What? One more time. I'm sorry. I have to. All right. I mumble, too. So, we're You're Are you familiar with what just occurred? >> A little bit. Yeah. >> Okay. So, I will say like the other lady came in here just like right off the angry, was like threatening to have her job. She she said that she threatened to kill her. >> All right. So, like >> She said that? >> The other lady did, not this one. >> To me that she was threatening her. I was like, "Okay, I can't have you threatening my partner." >> So, the other lady told you she was going to kill her. >> Okay. >> [music] >> Okay. Good. >> And like with like if I come in here and I see her we're going to have a problem I'll drive her out of the store. Like I can't I can't have >> Are you willing to write out a statement? >> Yeah. >> Okay. I'm going to go 10-15 minutes or so. >> All right. I'll be back. >> Okay. >> Hi. >> Do me a favor. >> Sure. >> Turn around and put your hands behind your back for me, please. Okay. Yep. >> Yep. >> I'll explain it all to you in a second. >> Okay. >> Do you want to take off this jewelry and hand it to your friend so she can put it in her purse so it doesn't go down to jail? >> Sure. Do you want to Hold on. It's going to take a minute. Can I be told what I'm being arrested for? >> I will. I'll explain it all in a minute, okay? >> I No, actually I can get these off. >> Okay. That's fine. They'll take it down at the jail >> They'll keep it safe for you at the jail. >> Yeah. They'll bag it and bag it and you'll get them when you get out. >> Okay. >> All right. You'll be arrested for assault in reference to threatening you would kill her. >> Oh my That is a dead ass threat. >> Well, I have a well-founded fear and a well-founded fear in the ability to do so, ma'am. >> Okay. >> Assault. You can just make the search like that. That makes people >> And and as much as >> Is that a felony assault? >> No. >> What witness does she supposedly have because the people that were in the parking lot was the man that fell and the guy that was parked behind her helping us. >> Court will take care of it. >> Yeah. >> Yeah. >> Okay. Like I said, we're going to follow up on >> I didn't assault >> Do you have anything in your pocket? >> ma'am? >> Nope, I don't even have pockets. >> Yes, you do. >> Well, yeah. Oh, usually Skims does not put pockets in their pants. Alexis is looking at us right now going, "She's Are you going to >> I will I will >> Lake County Jail, Leesburg, Florida. >> I know where it is. >> My mother can I'm a caretaker to my mother, and my father just died. So, I'm this girl's >> You want to take her over to your car? I'll go ahead and pat her down. >> All right, we're going to go this way. >> Do you want your phone or anything to go with you? >> Do you have her phone number or anything? >> Yeah. Well, I Well, you have my DL. >> Yeah, she's got He's got the driver's license. >> Okay, you'll go with her. >> You'll go with me to the jail. >> Okay. >> Take that with us. >> Okay. I I'm trying to stay with you here, and but >> I know. Breathe. >> Take a moment. All right? It's the statement. I told you this when I got here. And I asked you that was there anything >> I'm lying. >> What's that? Unbiased? And that's that's what I'm going off of. Okay? >> Do you come down to the jail? What happens now? Like >> I'm going to have to take you down to the jail, okay? >> I'll explain everything to you on the way. >> Would you meet me at the jail, please? >> Yeah, I've got all your stuff. >> Would you hand me my phone? God, I can't even get my phone. >> Yeah, no, we can take that. Yeah, we'll take we'll take the phone. >> Yeah, okay. Put your stuff up. >> Okay, let's see She's still coming. She's in the highlight. Grab the phone, we'll put it in your stuff, and we'll take it over there, okay? >> Okay, thanks. >> Yes, ma'am. >> Okay. >> Watch your step. >> I got it. >> Watch the sprinkler. Watch your other step. >> it. I got it. I got it. >> And I understand your emotions are running high, but comments when comments are made, unfortunately >> Well, liars are liars. >> And that's why I'm >> I do this when I worked at family court for 15 years? >> Why do Why do people do anything, really? >> Get Can someone help me? I >> Just step. Just step. >> I'm Here you go. >> Here you go. >> I'm not going to let you go. Do you have any weapons on you or anything like that? No. I thought they did this after too. I mean >> They're going to. I'm making sure you don't have anything on you before I put you in the back of this police car. >> I would never do that. >> Well, I'm just going to do it. >> I guess I We're not We're not going to be that day. And usually people do aren't going to tell. Rather safe than sorry. You guys work at the Cheesecake Factory in Pasadena? Hey. I'm good. Thank you. >> You can come on back here. Please have a seat. >> She can put my phone in her pocketbook. They're going to take him out to jail anyway. >> All right. Turn. Watch your head. >> I got it. >> Put your butt in first. >> I'm I'm good. It's not my first time in a police car. >> Okay. >> So, one one other thing real quick. You're trespassed from this Starbucks. Do not ever come back here again. >> Oh, I would never. That's okay. Okay. >> Just want to make sure you're aware. >> Thank you, ma'am. >> After interviewing the parties involved and speaking with witnesses, officers arrested the woman for assault in connection with the alleged threat made during the confrontation. Possible charge based on the conduct observed in the video, assault. All individuals are presumed innocent unless proven guilty in a court of law.