He threw me to the crowd. >> My name is Terry and Boo. >> I'm the manager of the airport here. >> Who saw me? I'm joking. Joking. Who saw HIM CHOKE ME TO THE GROUND? WHO SAW ME? >> I saw you run through the door when you weren't supposed to. I saw him push [laughter] you out. >> You deserve it. I'M PRETTY SURE YOU'RE MISTAKEN. >> BOOHOO. BOOHOO. >> BOOHOO. >> You not helping. Not helping. Not helping. >> Excuse me. >> I WANT THE MANAGER OF THE AIRPORT HERE. >> NOBODY WOULD STAND UP AND SAID THIS GIRL WAS CHOKEOLDED BY A PASSENGER. >> SHAME ON ALL OF YOU. >> TERRY, calm down. >> I don't give a [ __ ] >> Terry, calm down. Calm down. >> THAT'S WHY AMERICA IS GOING TO THE DOGS CUZ NOBODY WILL STAND UP for anyone. Today we are entering the high stress, high security world of international air travel. A place where the social contract is fragile and the consequences for breaking it are federal. We are observing a woman named Terry who has been denied boarding on a flight. Instead of accepting the rebooking options or cooling off, she attempts to breach the jet bridge, gets blocked by a passenger, and then spirals into a state of absolute vitriolic chaos. She claims she was assaulted, demands the manager of the airport as if he is a shift supervisor at a department store, and threatens to involve the president of the United States. You haven't seen the footage yet, but I'm curious to hear your thoughts after watching it. If you were in the police officer's shoes in this incident, could you have been patient with this person? >> Did you see that? DID YOU GUYS SEE THAT? >> This lady has been being a Raleigh passenger. We told her to calm down, sit down because she acting like she's drunk or something. And then when we told her to sit down and then she run and I told her her to close the door and she and somebody else another passenger [screaming] pushed her. >> I think she's intoxicated. >> Yeah. >> Is that a mask? >> Huh? So she been drinking. >> Ma'am, WHAT HAPPENED? >> THIS GUY CHOKEOLDED ME. >> MA'AM, >> WHAT THE IS WRONG WITH HIM? >> Calm down. Keep it down. Okay. >> NO, YOU NEED TO TALK TO HIM. HE CHOKEOLDED ME. THEY SAW IT. MA'AM, >> THEY SAW IT. >> MA'AM, calm down. >> LISTEN, I'M FINE. I NEED TO GET TO MY GREAT AUNT'S MEMORIAL SERVICE. I'VE been detained and held up all day. YOU CAN GO THROUGH MY BAGS. I HAVE NOTHING. >> YOU'RE NOT GOING THROUGH MY BAG. >> MY GOD. WHAT IS WRONG WITH AMERICA? >> Calm down. Calm down. >> NO. THAT GUY >> NEEDS TO BE ARRESTED. >> COME ON. LET'S go over here. >> YOU SAW IT. YOU SAW IT. YOU SAW IT. >> MA'AM, >> YOU SAW IT. >> MA'AM, KEEP SHOE MOLDED ME. >> MA'AM, what's your name? I'm Officer Off. >> He threw ME TO THE GROUND. >> WHAT'S YOUR NAME? >> MY NAME IS TERRY ANNE BLUES. >> WE'LL COME OVER here and we'll talk. Okay. >> I WANT THE MANAGER OF THE [ __ ] AIRPORT HERE. WHO SAW ME JOKING? WHO SAW HIM CHOKE ME TO THE GROUND? [laughter] WHO SAW ME? I saw you run over the door when you weren't supposed to. >> He chose ME TO THE GROUND. >> MA'AM, LET'S GO OVER HERE. MA'AM, >> I'M A WOMAN IN A DRESS. >> MA'AM, LET'S GO OVER HERE. >> MA'AM, let's go over here. Okay, >> you [ __ ] off. >> Not helping. >> Ma'am, go over here. >> I WANT THE MANAGER OF THE AIRPORT HERE. >> NO. >> MA'AM, >> NO. >> CALM DOWN. >> I WANT THE MANAGER HERE. >> OKAY, WE'LL GET THE MANAGER. What is your name? MY NAME IS TERRY AND BLUES. I'M NOT GOING TO BE TREATED LIKE THIS. >> CALM DOWN. [laughter] >> He chokeolded ME TO THE GROUND. I'M NOT GOING TO BE TREATED LIKE THIS. >> MA'AM, >> I WANT AN OFFICER HERE. >> MA'AM, [laughter] I am officer. >> I have FAMILY WAITING FOR MY GREAT AUNT'S [ __ ] FUNERAL. I'VE BEEN THROUGH HELL TRYING TO GET THROUGH THIS GODDAMN AIRPORT SERVICE. I WANT SOME HELP AND I WANT IT NOW. >> MA'AM, NO. >> STAY OVER HERE. >> THAT GUY THREW ME TO THE GROUND. WHO'S RAISE YOUR [ __ ] HAND. [screaming] >> MA'AM, [laughter] CALM DOWN. >> NOBODY WANTS TO STAND UP FOR ME. >> MA'AM, what is your name? [laughter] >> I told you three times. I didn't HEAR YOU. TERRY AND [screaming] BLUES. >> OKAY. [panting] [gasps] >> NOW, who's going to stand up FOR ME? SOMEBODY SAW HIM CHOKE ME. HOLD TO THE GROUND. [laughter] SOMEBODY STAND UP FOR ME. >> MA'AM. [gasps] [laughter] MA'AM. >> GOD DAMN IT. SOMEBODY STAND UP FOR ME. >> WHAT THEY DID? >> HE TOLDED ME TO THE GROUND. >> HEY, MA'AM. Can we go over here? >> No. >> NO. I'M TRYING TO GET TO MY MEMORIAL MY GREAT AUNT'S MEMORIAL SERVICE. >> HEY, LOOK. MA'AM. >> NO. >> MA'AM. This is unexcusable. >> OKAY. >> I'VE BEEN IN HOSPITALITY FOR 40 YEARS. >> MA'AM, >> I'VE NEVER BEEN TREATED LIKE THAT. >> MA'AM, NO. MA'AM, >> I WANT THE MANAGER OF THE AIRPORT HERE. >> NO, >> MA'AM. >> YOU CANNOT TREAT A PASSENGER LIKE THAT. THAT WAS ANOTHER PASSENGER THAT CHOKE HOLDED ME TO THE GROUND. >> WHERE ARE YOU TRYING TO GO? Where you trying to go, MA'AM? >> YOU CANNOT TREAT SOMEONE LIKE THIS. >> MA'AM, calm down. >> I'M GOING TO STREETPORT, LOUISIANA TO MY GREAT AUNT'S FUNERAL. >> MA'AM, NOW. GODAMN IT. >> GET ME SOMEBODY THAT CAN HELP ME. >> MA'AM, I'M HERE to help you. >> No, you're not helping me. >> I'm here to help you. >> No, you're not helping me. >> Ma'am, I can help you if you calm down a little bit. Okay, >> that guy chokeolded ME. WHERE IS MY LUGGAGE? >> MA'AM, >> EVERYBODY TOOK MY STUFF. >> MA'AM, calm down. >> I can help you if you calm down. >> He threw ME TO THE GROUND. >> I UNDERSTAND THAT. SO, >> NO, THERE'S CAMERAS. WHAT ARE YOU TALKING ABOUT? Oh my god. [screaming] >> Take some deep breaths. Okay, TAKE SOME DEEP BREATHS. >> I WANT A MANAGER HERE. I WANT THE MANAGER OF THE AIRPORT HERE. >> MA'AM, calm down. This is not happening. That guy had NO RIGHT TO THROW ME TO THE GROUND. HE CHOKEOLDED ME. >> OKAY. SO, WHAT HAPPENED? If I I'm officer, okay, I'm here. >> I'M TRYING TO GET MY ASS FUNERAL. GOD DAMN IT. >> I'VE HAD NOTHING BUT PROBLEMS. >> OKAY. >> OH, GOD. >> SO, what happened? >> He threw me to the GROUND CUZ I TRIED TO ENTER THE DOOR BECAUSE THIS WOMAN SAID I HAD STAY OVER HERE. >> THAT WOMAN CAUSING PROBLEMS. MA'AM, did you try to go into the door? [gasps] >> I don't know, [laughter] dude. I'M JUST TRYING TO GET TO MY AUNT'S MEMORIAL, PLEASE. OH, GOD. >> I had a couple of [ __ ] >> I got quit. >> Yeah, I'm about to >> This woman had no reason for you to get over here. >> Ma'am, COME OVER HERE. >> NO, I'M NOT. >> HERE. >> I didn't do anything. Leave me alone. Please leave me alone. OH MY GOD. >> SO, DID YOU GUYS DENY her flight? >> Okay. So, she came over here screaming at me. I thought, "Are you going to Tyler?" I work in Tyler. Tyler, no. You don't do a you you're not doing a [ __ ] Then she come over here with attitude. Then she went over the airport flight. And we told her to sit down and calm down. She cannot be doing this drama around. And everybody was looking at her. Then when we start the boarding process, um she she just jumped on Marie say, "Ma'am, you okay to to board now?" And she started like acting like crazy, but she was screaming in the in the seat. When I we deny her boarding, she just run over the door and I just follow her. I say, "Ma'am, you cannot do that." And then when I see that guy doing like something like this and then push her and she and she just fall over my my foot. Did he push her just because he was trying to? >> Yeah, I just I didn't touch her. I just told her, "Hey, ma'am. Is that guy out there right now?" And then another guy, he got a blue shirt. He shot on her and pushed her back. >> She was She followed my feet and then she started screaming and crying. >> Okay. >> That's what happened. But with Marines, I we tried to because I she was attitude with me and then she got attitude with Marine. >> So basically, she was denied boarding. >> Yeah, she was denied boarding because we we we we were for helping me. >> They are not >> [ __ ] [ __ ] >> Yeah, >> she tried to >> run. Hey, you have some drinks. You okay to bore? Like I got I got CO >> Are those uh two guys on the airplane right now? >> Yeah. Don't pass yourself down there. >> Can I continue to run? Yeah. previous morning for Bravo 34 on Bravo 279. >> Thank you. >> Was it you? >> Yes, sir. >> Can you come out? Sure. >> She's not going to bother. You can come out, too. >> How are you? >> So, what happened? >> So, she was >> I was walking up soon as I saw saw >> she was making a ruckus over there in front of the thing. We were boarding and uh she came up behind us to get in a boarding line >> and it wasn't her group. I guess the lady right here told her to she couldn't board. >> Um >> and she was busting making a >> and busted through. >> She tried to bust through. >> Yeah. >> She came over and shut the door to us. >> The door was halfway shut and she came rushing through the door. I pushed her back. >> Jim pushed her. >> She said that you grabbed her neck. I pushed her. So you pushed her back so she couldn't get through. >> So she couldn't get through the door there trying to close. Yeah. >> And she was trying. >> Okay. So you have an ID or anything? >> Absolutely. Yeah. >> Please leave me alone. >> What's your name? >> My name is Terry. >> Terry. Calm down and breathe. >> No. >> Let's go have a seat. >> No. >> CAN YOU HOLD >> STOP IT. THIS GUY CHOKE HOLDING ME. Look at the cameras. >> Okay. >> He threw ME TO THE GROUND AND CHOKEOLDED ME. ANOTHER PASSENGER. >> UHHUH. [laughter] >> Do you know WHAT HE >> BECAUSE THAT WOMAN AT THE RESERVATION JUST SENT HIM ON ME. >> Do you know what the passenger looks like? >> Yes, I do. >> Do you Where's your stuff at? >> He said THEY TOOK IT. I DON'T KNOW WHERE MY I DON'T KNOW WHERE MY STUFF IS. OH MY GOD. I'M JUST TRYING TO GET TO MY GREAT DANCE MEMORIAL SERVICE. >> God help me. God help me here. You got [laughter] >> Come on. Hold on. >> I didn't do ANYTHING WRONG. I PROMISE YOU. >> We're not saying you are. We just need you to calm down so we can talk to you. Okay, that's all. [laughter] >> Let's go have a seat. Come on. >> No. With this guy. >> I'm here. I'm going. >> My luggage is >> Oh my god. >> You'll get your luggage. Don't worry. Okay. >> You can catch your breath, Karen. Okay. >> I'll go. >> I asked everyone in the terminal to stand up for me. >> NOBODY WOULD HELP ME. NOBODY. >> I'M here to help. >> Nobody. >> I'm here to help you. >> Please help me. >> I'm here to help you. Okay. You want to come have a seat so I can help you out? >> Please help me. >> I'm here to help you. Okay. Let's get you sit down so you can [laughter] catch your breath. You want some water? You want to go to the water crown with me? >> You want to walk to the water with me? Come on. Here. >> Let's have you sit down. >> NO, I'M NOT GOING ANYWHERE. I'M NOT. NO. >> NO. OKAY. MOVE THAT. Come on. T Let's walk with me. Okay. Here. >> I'm going to take you to get some water. Let's walk with me. Okay. You want to go get some water? Okay. That's a water fan over here. Okay. Do you want to get some water? >> Sure. >> Yeah. Everybody, THANK YOU FOR STICKING UP FOR ME. >> OKAY. >> EVERYBODY THAT SAW THAT PASSENGER CHOKEOLD ME AND THROW CHOKEOLD me and throw ME TO THE GROUND. THANK YOU FOR HELPING ME. >> THAT'S her [ __ ] >> Some America. >> Turn around and get some water. Okay. >> Take your BREATH HERE. >> THEY ALL SAW IT. THEY ALL SAW IT. >> OKAY, TAR. >> He's still THERE IN THE DOOR. THE GUY THAT CHOKE holded me. >> Terry. Okay, Terry. Okay, here. Get some water. >> Yeah, don't care about my [ __ ] I DON'T CARE. I just want to go home. >> Terry, >> I didn't deserve this. I didn't [ __ ] deserve this. I really didn't. >> I know. >> Calm down. Want to lock me up? GO AHEAD. I DIDN'T DO ANYTHING WRONG. SO, GO AHEAD. >> BREATHE. RELAX. OKAY. >> You're fine. >> My flight's leaving. I need to get to my great aunt's funeral. Okay. That's all I tried to do. I'm coming from [ __ ] Oregon. >> Okay. >> Across the nation and I get the [ __ ] >> Okay. >> I get chokeholded. >> DO YOU HAVE BY ANOTHER PASSENGER? >> Do you have a purse? >> I CAN'T BELIEVE THIS. TERRY, do you have a purse? Terry, >> IT GOT TAKEN FROM ME. ALL MY SHIT'S GONE. >> IT'S over here, man. It's on. >> Breathe. Terry, >> I I'VE HAD ENOUGH. I I DIDN'T DESERVE THIS. >> OKAY. YEAH, you're okay. [laughter] Keep breathing. >> Keep breathing. >> It's not fair. I >> Keep breathing, babe. >> That girl at the reservation desk, she did it. She sent him on me. I had >> I didn't do anything wrong. I checked in. And I asked for an early check-in. >> Okay. >> Oh my god, I'M NEVER FLYING AGAIN. I CAN'T STAND AMERICA. I'm moving to Spain. >> Did you have anything to drink today, Terry? >> Yes, I did. Is that against the law? >> No, it's not. How much did you have a drink today? >> I had a couple of margaritas. Couple of margaritas. >> You can go talk to the bartender. I had a very fine time with those people until I got here. >> Okay. >> What bar was it? Pizza right down there. Yes, you can talk to >> Okay. >> Okay. Keep breathing. You're fine. >> You taking Do you take any medication? >> NO. COME ON. I'M NOT A PSYCHO. >> I'm trying to make sure you don't have any health health conditions. >> Here, I'm trying to make sure you don't have any health conditions. You're not diabetic, anything like that. >> No, they didn't do this to me for that reason. I don't know why they did. >> Okay, just breathe. You're fine. Just breathe. Are you traveling by yourself? >> Yes. I didn't deserve this. I really did it. >> You already ran her time. >> Oh my god. >> Am I a Dolores? >> Terry, keep breathing. Relax. You're fine. You're going to get on the next available flight. We're going to see if we can get you on another flight. Okay. >> No, I need to be on the street for a flight. This my cousin's beating me to take me out to dinner. >> Okay. You got >> He's a very important man. My dad was a very important woman. >> Is this your stuff? >> God damn it. Please get ME ON THIS FLIGHT. IS THIS YOUR >> STUFF? RIGHT. >> Is your Is your driver's license in here? Driver's license in here. >> Yes. What are you going to run a report on me? Yeah, it's in there. >> Can I get it? ARE >> YOU >> GO AHEAD. OKAY, >> HERE. Keep breathing. You're fine. Okay, keep breathing. >> What do you want to see? I have my report in Washington State. >> No, I just need your Where's it at in your >> Okay, we're just good. I'm getting more. Yeah. >> This really makes me sick. >> NO, I THIS IS NOT RIGHT. >> You let another passenger choke hold me. >> No, I didn't. >> Terry, calm down. >> We're cool. Remember on what he say? >> I got to get to my tried to rush in. >> She did. She did. the door. He pushed her out. >> Cuz she's denied. >> She's She's saying that she grabbed her neck. >> I'm not playing games here. I need to get to my dad's funeral. >> Drink some more water. Keep breathing. Drink some water. [laughter] Push it. Here. >> No. Why aren't you TALKING TO THAT GUY THAT CHOKE HOLDING ME? >> The officers ARE THERE. >> HE'S A PASSENGER. HE HAD NO RIGHT. He's not a police officer. HE WAS A PASSENGER with his wife that chokeolded me right there. Everybody saw it. >> OKAY. >> WHY IS NOBODY investigating it? >> He's investigating. He's investigating. >> I'm making a [ __ ] federal report on this airport. >> Okay. >> Believe me. >> Okay, Terry. Get some water. Push it. There you go. There. >> I've never had such bad customer service. >> Okay. Get some water. Get it while I'm pushing it. >> Did he get that guy's information? All that stuff. >> You called her. >> You didn't call that. >> Go talk to him. >> Would he? >> Here. >> Andes at that pizza place. >> Hey, you went to the pizza place. >> Yeah. He's told you can tell him. >> Did you pay with credit card or did you pay with cash? Do you remember? >> I paid with my debit card. >> Do you have a receipt? Yeah, I do. Okay. You mind if he gets it? >> No, you're not touching my stuff. >> Okay. Okay. I can get it. >> You go talk to Richie. >> He was the best. It was nice nicest man. I had the most wonderful time there. I had two drinks. Is that against the law? I'm 62 years old. I didn't expect to get thrilled to the ground. >> Here. >> There we go. >> The [ __ ] out of here. I'm so sick of this place. >> Let me put it back in your car. You got it. >> You go talk to him. >> You tell him how [ __ ] up I was. I wasn't at all until that guy choke holding me. NO, YOU HAVEN'T EVEN GOT HIM OFF THE PLANE TO TALK TO HIM. >> TERRY, >> NO. >> RELAX, TERRY. RELAX. >> You need to investigate. I >> Terry, relax. >> I'm a retired officer. I don't know. I don't have to. >> Who you're a police officer with? >> New NYPD. Is that good enough? >> No, that's that's good. Thank you for your service, Terry. >> No, I don't need to explain WHY THAT GUY CHOKE HOLDING ME WHEN HE'S A PASSENGER. AND NOBODY HERE STOOD UP FOR ME. NOBODY [ __ ] TOOK A REPORT. NOTHING. >> IT'S ALL ON CAMERA. >> YOU BET. I'M GOING TO [ __ ] GET IT. >> OKAY. >> I'll I'll request it. >> I'll request every surveillance CAMERA IN THIS GODDAMN AIRPORT. >> I JUST WANTED TO GET her drink information out of it. Okay. >> And why nobody stood up for me. WHY NOBODY SAW IT. EVERYBODY SAW IT. >> NOBODY WOULD STAND UP AND SAID THIS GIRL WAS CHOKEOLDED BY A PASSENGER. SHAME ON ALL OF YOU. >> TERRY, calm down. >> I DON'T GIVE A [ __ ] >> TERRY, calm down. Calm down. >> THAT'S WHY AMERICA IS [ __ ] GOING TO THE DOGS, CUZ NOBODY WILL STAND UP for anyone. >> Terry, calm down. >> You [ __ ] piece of [ __ ] >> Put your other arm behind you. >> Put your other arm here. >> I'm not. No. >> Oh, I'm being arrested for being toe. Please, somebody film this. PLEASE, SOMEONE FILM THIS. JEEZ. Being recorded, man. >> PLEASE, SOMEONE FILM THIS. PLEASE. >> YOU WANT TO LOCK IT? >> YEAH. >> God damn it. Please, someone. >> It's being recorded, man, by both of us. All right. >> I didn't do anything. I have to get on this plane. Why am I being held? Why? >> THAT GUY STILL HOLDING ME. YOU'RE HOLDING ME FOR MY FLIGHT. Someone please record this, PLEASE. >> [laughter] >> OH, GOD DAMN IT. >> LET'S HAVE YOU SIT DOWN. >> You have these cubs on very transported. >> Let's have you sit down. >> Let's have you have these cuffs on very transport. >> I'm not being transported. >> Sit down. >> TAKE THE CUFFS OFF OF ME. >> TAKE THEM OFF. >> Get our stuff. >> I need my stuff. >> We're going to grab it. Ter, we're going to grab it. >> Wait, wait, wait. This shit's cutting my CUTTING MY WRIST. COME ON. YOU SAID YOU'D help me calm down. >> READJUST THE CUFFS THEN. >> ARE YOU GOING TO relax for me to do it? I couldn't put them on correctly because you kept moving. >> I will calm DOWN. YOU [ __ ] FIX THEM. >> OKAY. Sit up. Sit up. >> Sit up. >> OH, GOD DAMN IT. TRANSFORMATION. >> I'm going to miss my ass. [laughter] >> Oh my god. >> You're going to take the truck. >> No. Please, somebody help me. Please. >> Serious. Take a step up and scoot back. >> Take a step up and scoot back. >> No, I'm not going to. I said you would help me. I'm trying to HELP YOU. >> NO, YOU'RE NOT. >> I'M trying to help you. >> You're too faced. >> You're [ __ ] too faced. >> There we go. Sit back. >> Stop. You're hurting MY >> TERRY. >> GODDAMN WRIST. >> YOU HAVE TO sit back. TERRY, >> FIX THEM. >> TERRY, SIT BACK. >> NO, I'm not going to till you fix them. You're cutting into my wrist. >> Terry, >> no. YOU FIXED THE [ __ ] HANDCUFFS. >> TERRY, WE'RE ABOUT TO ROLL. >> NO. >> Fix them. Every time I try this, >> I'M NOT GOING TO MOVE. You try one more time. There we go. >> God damn you, [ __ ] >> Hey, >> you said you would help me. >> When you leave, get her stuff, please. >> There we go. >> Pick up your feet, man. >> No, I'm not going to. >> PICK UP YOUR FEET. >> NO, I'M NOT GOING TO. >> LEAVE ME ALONE. >> STOP IT. >> There you go. That worked. There you go. >> Here you want to get her stuff and I'll [ __ ] her. >> I'll watch. >> Wait. You told me you would help me. >> Ma'am, sit down. Okay. >> They're cutting into my wrist. >> GODAMN YOU [ __ ] >> MA'AM. [screaming] >> STOP. >> Oh my god. >> There you [ __ ] [ __ ] [ __ ] [laughter] That's why I [ __ ] hate America. Leave me alone. >> No. [ __ ] leave me alone. Oh, you [ __ ] [ __ ] >> OW. MY ARMS. PLEASE. My wrist. My god. Stop. Stop. Stop. >> And if you calm down, it won't hurt anymore. >> Oh, you [ __ ] [ __ ] PUT MY LEGS DOWN. PUT MY LEGS DOWN. PUT MY LEGS DOWN. YOU >> KEEP KICKING ME. >> OH, [ __ ] A. OH MY GOD. LET GO. IT HURTS. Let go. >> Yeah. >> Oh, you [ __ ] Let go of me. >> Please let go. >> Said E38. >> OH, MY ARMS HURT SO BAD. PLEASE LET GO OF ME. >> OH, you [ __ ] liar. >> LET GO OF ME. >> CALM DOWN. >> Take it easy. >> No. Deep breath. >> JUST LET HIM GO. GOD DAMN IT. PUT MY LEGS DOWN. >> IF WE PUT HIM DOWN, YOU'RE GOING TO DRAG HIM. >> Are you going to HOLD HIM UP? >> DOWN. >> ARE YOU GOING TO HOLD THEM UP? >> YES. >> OKAY. Can you hold them up? Thank you. >> [ __ ] [ __ ] >> Let go of my arms. Oh, I [ __ ] hate America. I [ __ ] HATE THIS [ __ ] COUNTRY. PLEASE HELP ME. [laughter] Please help me. Please. Please help me, sir. This woman at reservation said that I was not I was checked in 2 hours early. For God's sake. For what? >> Oh my god. This is so wrong. Please help me. Please. Please. Please. [laughter] I WANT TO CALL MY [screaming] LAWYER. I HAVE A LAWYER. >> CALL YOUR LAWYER when you >> I have a [ __ ] LAWYER. GOD DAMN IT. HELP ME. >> NO. I'VE NEVER BEEN IN JAIL. NO. SOMEBODY PLEASE FILM THIS. PLEASE FILM THIS. PLEASE. SOMEBODY FILM THIS. >> GOD DAMN IT. LEAVE ME ALONE. >> DO YOU HAVE ANY? I HAVE TO SEARCH YOU, TERRY, just to make sure. [ __ ] TOO FACE. GET AWAY FROM ME. >> YOU KNOW WHAT they put my ass back on? >> [ __ ] you. >> My ass. >> She told me she would help me. >> SHE'S A [ __ ] TWO FACE. >> Godamn it. You [ __ ] [ __ ] >> I just got you kicking kicking my partner on camera, SO >> I DON'T CARE. >> OKAY. >> I've never been a TAIL IN MY LIFE. YOU [ __ ] [ __ ] I'M TRYING TO GET TO MY ASS [ __ ] funeral. I'M TRYING TO GET TO MY AUNT'S FUNERAL. Oh my god. [screaming] >> OH MY GOD. I CAN'T MISS THIS FLIGHT. I CAN'T MISS THIS BLIGHT. >> Stand up. Stand up there. [ __ ] Don't touch me. >> T step in. >> I want to know where I'm going. >> You're going to the jail. That's where YOU'RE GOING. >> FOR WHAT? I DIDN'T DO ANYTHING. >> I don't know where I'm going. >> You're going to the jail. That's where YOU'RE GOING. >> FOR WHAT? I DIDN'T DO ANYTHING. >> UNDER ARREST FOR PUBLIC. >> I'M NOT INTO I TOLD YOU TO TALK TO THE BARTENDER. PLEASE HELP ME. [screaming] HELP ME. HELP ME. HELP ME. SOMEBODY. PLEASE HELP ME. LET GO OF THESE COPS. >> DAMN. You need to step up. You need to step up. >> I WILL STEP UP. JUST LET GO OF THE COPS. They're killing me. >> I I can't do anything. >> You stand up on your own. >> JUST LET GO OF THE COPS. >> STAND UP ON YOUR OWN. You stand up on your own. >> Stand up and step in. Take your left foot and put it up there. OKAY. >> LET GO OF THE CUFFS. >> WE'RE NOT TAKING THE cuffs off. >> I'M NOT [ __ ] DOING ANYTHING UNLESS you let go of THESE [ __ ] >> I CAN'T DO I CAN'T DO ANYTHING. >> NO. >> LET GO OF THE [ __ ] COPS. YOU BREAK MY ARM. I'm not trying to break your arm, but you you a resist. >> NO, I'M NOT. LET GO OF THE COPS. I'M SITTING HERE NORMALLY. PLEASE. >> I'm a mother. DON'T DO THIS TO ME. >> STEP UP, MA'AM. >> GOD DAMN YOU. >> MA'AM, >> YOU HAVE some civil rights. Godamn you. >> Step up, ma'am. >> Ma'am, step up. >> No. >> Take a step up. >> YOU TAKE A [ __ ] OATH OF YOUR GODDAMN BADGE. >> TAKE A STEP UP, MA'AM. >> NO. >> MA'AM, take a step up. >> I've been in THE NEW YORK GODDAMN POLICE DEPARTMENT. Take a step. >> You take an oath of your path. >> Take a step up. >> [ __ ] you. >> Step up. >> SOMEBODY TAKE THESE COPS OFF OF ME. >> THEY'RE NOT COMING OFF, MAN. And you're going to get in this car. >> You [ __ ] take them off. >> We're not TAKING >> TAKE THEM OFF. YOU DIDN'T EVEN TALK TO THE BARTENDER, >> MAN. TAKE A STEP UP. I just >> No, I'm not. I DON'T CARE. I DIDN'T DO ANYTHING WRONG. >> I didn't do anything. I DIDN'T [ __ ] DO ANYTHING WRONG. [ __ ] you. You called a goddamn s. >> No, you're breaking my arms. >> Ma'am, IF YOU'RE THE ONE THAT I NOT ME, [screaming] >> TAKE A STEP UP. >> NO, YOU [ __ ] STOP IT. STOP. >> MA'AM, STEP UP. >> STOP. NO. >> STEP in the vehicle. >> You [ __ ] [ __ ] LET ME ALONE. >> LET ME ALONE. >> TERRY, LET ME ALONE. THEY'RE [ __ ] PRICKING MY ARMS. GOD DAMN YOU. [screaming] HELP ME. >> You [ __ ] TAKE THESE COPS OFF OF ME. I'LL GO QUIETLY. YOU TAKE THESE [ __ ] GODDAMN CUFFS OFF OF ME. >> NO. THEY'RE CUTTING MY ARMS. >> Godamn you. YOU TOLD ME YOU WOULD HELP ME. YOU [ __ ] I'M A WOMAN. YOU'RE NOT TAKING ME LIKE THIS. >> He's not going to do anything. He can't do anything. >> No. Please. leg restraints. Just go ahead and put up in here. >> You're good. We just >> You told me you would help me. >> I'm trying to help you. >> NO, YOU'RE NOT. >> WOULD YOU LIKE for me to adjust the cuff? AND YOU >> YES. THEY'RE CUTTING MY [ __ ] ARM >> BECAUSE YOU WOULDN'T YOU WOULD >> OH MY GOD, THEY'RE HURTING. PLEASE. >> All right, calm down. Hold on. We're going to try to adjust. We're going to try to adjust. >> OH MY GOD. >> PLEASE, SOMEBODY. >> Please just take the CLOTHES OFF. >> ARE YOU GOING to relax? >> OH MY GOD. YOU [ __ ] [ __ ] OH MY GOD. OH, YOU [ __ ] [ __ ] >> GIVE ME YOUR ARM. [screaming] >> I'm going to fix it. I'm going to fix it. GIVE ME >> a double. Somebody >> [ __ ] [ __ ] He's going to the jail. >> Did you even talk to the bartender? >> We don't need to talk to the bartender, man. [ __ ] >> There. Is that better? >> All right. No, it's not. THIS ONE'S KILLING THE RIGHT HAND. PLEASE. >> This one. >> If you WOULD HAVE >> I'M A WOMAN. >> JUST LISTEN IN THE first place. >> I did listen to you. YOU [ __ ] TWO-FACED [ __ ] >> There you go. >> SOMEBODY NEEDS TO HELP ME. [screaming] Someone from THE AIRPORT. THESE COPS ARE NOT DOING THE RIGHT JOB. PLEASE. >> THERE WE GO. HOW'S that customer? >> YOU [ __ ] [ __ ] >> IS THAT BETTER? >> NO, IT'S NOT. >> YOU WANT TO GET IN THE CAR NOW? >> I'm not getting in your car. >> The quicker you get in the car, THE QUICKER YOU GET IN THE CAR, >> MAN. >> Is this arrest? You already talking. >> I didn't do anything. You set it up. No, I DIDN'T DO ANYTHING WRONG. >> You do not want to step up in. >> Yes, it is. Come on. Let's go. No, I'm not, man. You going to get this deal. Come on. >> You better help me. >> I am. I'm here. >> I didn't hurt her. I didn't assault anyone. PLEASE HELP ME. >> PLEASE BUILD THIS. THEY'RE ARRESTING ME ILLEGALLY. PLEASE, SOMEBODY. GOD DAMN IT. PLEASE. NO. NO. NO. OH, you [ __ ] [ __ ] To truly comprehend the catastrophic unraveling of this individual, we must first contextualize the unique legal and psychological environment of an airport. Unlike a sidewalk or a shopping mall, an airport is what legal scholars often refer to as a sensitive security environment. The moment you step past the TSA checkpoint, you have effectively waved certain expectations of privacy and movement in exchange for the privilege of flying. The laws here are tighter, the tolerance for disruption is lower, and the authority figures, whether they are airline staff, TSA agents, or port authority police, wield significantly more power than in a standard public space. Terry fails to grasp this fundamental shift in jurisdiction. She operates under the customer service model, believing that because she paid for a ticket, she dictates the terms of the engagement. However, the airlines contract of carriage, a legal document every passenger agrees to but rarely reads, explicitly grants the airline the right to refuse transport to anyone who appears intoxicated or behaves in a disorderly manner. When the gate agent denied her boarding, it wasn't a negotiation. It was the enforcement of a binding contract. Terry's attempt to physically bypass the gate agent and force her way onto the jetway is where this crosses from a customer service dispute into a criminal trespass and a violation of federal aviation regulations. The involvement of the good Samaritan passenger who blocked her path introduces a fascinating legal wrinkle regarding the use of force by civilians. Terry screams repeatedly that she was choked out and thrown to the ground. In criminal law, a battery is the intentional and unlawful touching of another person against their will. However, the law also recognizes defense of others and in some contexts the prevention of a felony or a breach of the peace. If Terry was attempting to storm a secure aircraft, an act that could be construed as a security threat under 49 US code, the passenger likely had a legal justification to use reasonable non-deadly force to impede her progress until law enforcement arrived. The police on the scene quickly assess the totality of the circumstances. They compare her hysterical alcohol-fueled narrative against the calm, corroborated accounts of the gate agents and witnesses. This is the essence of establishing probable cause. Probable cause doesn't require absolute certainty. It requires a reasonable belief based on facts that a crime has been committed. The witness statements combined with Terry's visible intoxication and erratic behavior provide ample probable cause for an arrest for disorderly conduct and public intoxication. Let's delve deeper into the specific charge of public intoxication. Many people believe that simply having a few drinks is legal, and it is. However, statutes usually define the crime not just by the consumption of alcohol, but by the resulting behavior. It is often defined as being in a public place while under the influence of alcohol to the degree that one may endanger oneself or others or unreasonably annoy persons in the vicinity. Terry admits to having a couple of margaritas. In the world of forensic toxicology and police fieldwork, the phrase two beers or two drinks is almost a universal euphemism for significantly more than that. Her motor skills are sloppy, her speech is slurred, and her emotional regulation is non-existent. This behavior satisfies the elements of the statute. The officers aren't arresting her for drinking. They are arresting her for the inability to conduct herself safely in a federal transportation hub while drunk. As the interaction progresses to the physical arrest, we witness a textbook case of resisting arrest, specifically the passive active variant. Terry refuses to walk, goes dead weight, and thrashes her body. In many jurisdictions, this falls under resisting an officer without violence or obstruction of justice. The law supported by Supreme Court cases like Graham versus Connor allows officers to use objectively reasonable force to affect an arrest. When a suspect refuses to walk, dragging them or carrying them is considered reasonable. It looks ugly on camera. It always does, but it is legally sound. Terry complains that the handcuffs are hurting her. Handcuffs are compliant devices. They are rigid rings of steel. When a suspect twists, pulls, or fights against them, the metal bites into the wrist. This is simple physics, not police brutality. The officers repeatedly tell her to stop moving so they can adjust them, but she refuses to comply, thereby inflicting the pain upon herself. She is caught in a loop of self- victimization, creating the very suffering she is screaming about. The search of her purse brings up another critical legal doctrine. Search incident to lawful arrest. Terry screams, "You are stealing my stuff." When the officer takes her bag, she is incorrect. Under the Supreme Court ruling in United States versus Robinson and Chaimel versus California, once a person is lawfully arrested, the police have the right to search the person and the area within their immediate control without a warrant. This is done for two reasons. Officer safety, looking for weapons, and the preservation of evidence. Furthermore, once she is taken into custody, her belongings are subject to an inventory search established in Colorado versus Bertine. This is an administrative procedure to catalog the arrestes property to protect the police from claims of theft and to ensure no contraband enters the jail. The officer isn't stealing her driver's license. [music] He is processing her for booking. Her belief that her property rights remain absolute while she is in handcuffs is a delusion born of privilege and a lack of experience with the criminal justice system. The most disturbing and legally significant turn in this video is the racial abuse directed at the black officer. She invokes the memorial of George Floyd and uses racial slurs. While the First Amendment protects a vast amount of speech, it does not protect fighting words, a doctrine established in Chaplinsky versus New Hampshire. Fighting words are those which by their very utterance inflict injury or tend to incite an immediate breach of the peace. While police officers are expected to exercise a higher degree of restraint than the average citizen, as noted in City of Houston versus Hill, her language is borderline. In some jurisdictions, this hate speech could potentially add a hate crime enhancement to her disorderly conduct charges or simply serve as aggravating evidence during sentencing to show a lack of remorse and a malicious intent. The officer's refusal to react is not just a personal victory. It is a tactical one. If he were to react with anger, he might compromise the arrest or give her defense attorney an angle to argue police misconduct. By remaining stoic, my feelings ain't hurting. He preserves the integrity of the case and allows her to hang herself with her own words on the body cam recording. Finally, we must address her threats to write the president and her demand for a phone call. This reveals a sovereign citizen-like mindset, the belief that she exists above the local authority. She believes she can appeal to the executive branch of the federal government to intervene in a county level misdemeanor arrest. It is a profound misunderstanding of the separation of powers and federalism. The president has no authority over the booking desk at a local jail. Regarding the phone call, the one phone call trope is largely a creation of Hollywood. In reality, access to a phone is an administrative privilege granted during the booking process, [music] usually after fingerprints and mug shots are completed. It is not an immediate constitutional right that stops an arrest in progress. By screaming, "I want my phone call." while fighting the officers, she is demanding a privilege she is not yet qualified for. The video concludes with her being placed in a holding cell, stripped of her shoes and outer layers. This is standard jail protocol for suicide prevention and facility security. It is the ultimate stripping of the self. Terry entered the airport as an autonomous individual with a name, a destination, and status. She ends the night as a number in a concrete box subject to the total control of the state. The contrast is stark. She wanted to move to Spain to escape America, but in doing so, she crashed head first into the most rigid, unforgiving structure American society has, the penal system. Her journey from the ticket counter to the holding cell serves as a masterclass in how not to navigate the legal system. Every decision she made, from the drinking to the gate crashing to the resisting to the racism, added another link to the chain of events that incarcerated her. Justice in this case was not just served. It was recorded in high definition, providing an indisputable record of exactly why Terry didn't make her flight.