Inside a busy supermarket, employees call police after a woman said to be previously trespassed returns to shop anyway. Within [music] minutes, a simple request to leave turns tense as she refuses to cooperate and keeps protesting, pushing the situation to escalate fast. A language barrier, past incidents, and new accusations make this encounter far more complicated than it first appears. Six. >> What happened? >> So, it seems like she was at services or something and she's trespassed before. She threw up at customer service. >> Do you guys have a trespass card on her? >> I don't have a trespass card on her, but with the incident that she uh created with her being arrested and forced out of the store. I guess we didn't ask for a trespass, but they didn't trespass on her. Thank you. >> Who did like us or you guys? >> You guys. >> Okay. So, when was this? >> Uh, Yolanda. >> No, no. When did that happen? >> Uh, that was a while back. >> Okay. So, I didn't know if we'd have in our system or not. >> Yeah, she's going to be in our system. She has a picture of her instant. >> So, it's this girl here in the black and white. >> Yes. >> So, there she is. >> Okay. But did we we never fill out one for you guys or >> No, we we never received one. >> But she threw an incident just right now. >> Okay. And what what you said about >> I just barely got back from lunch. So Yolanda and Guadalupa will be the one. >> Okay. More of that. We'll go more details. Let me get Yolanda over here. >> Yeah. I just don't want her to >> Yolanda. Hello. >> What happened with her right now? Like >> so I approached her um and I said to her, I'm sorry. >> Okay. >> Did we we ever give you guys a trespass card or you guys fill your own out? >> No. So, you guys um submitted a trespass, but we never got the pass. >> Okay. They said they did it online. >> Yes. >> Okay. So, this girl here on the black. Uh can I see that her info real quick again? >> And how long ago was that that we did it? >> This one was on June 30th is when the incident >> Oh, okay. So, not that long ago. >> That day. Yeah. >> I didn't have a date of birth. No. I don't think they Okay. Has she already paid or is you want me to just stop her and have her leave now and we'll take her out? Uh, you guys good with me charging her for trespassing? >> Miss Cisco, you're going to come outside with me. You were trespassed prior. Come on. We're leaving this here. Walk outside with me or we can go. You've been trespassed. Okay, you can go and stop. to me. >> Let go. You have been trespassed. You are committing a crime, >> woman. >> This is all you. Now I can charge you with resisting as well. Let go. >> What is your game? What is >> Let go. >> What is What is >> right now? You're being detained because you're trespassing. What is >> because they already told you you're not allowed to be here. >> Let me come buy food. You you you go and me. >> Stop. >> Let me let me let me >> You're going to jail then. Now >> let me let me let me let me let me let me let me let me let me. Let me. Let me. Let me. Let me. >> You're going to stop. Let me lie to me. Let me let me let me stop. >> You could have walked out just fine. >> Walk out. >> Walk out. Stay. In the car. In the car. Sit down in the car. All the way in. In the car. In the car. >> You're going to go to jail now. She's very aggressive. >> Yep. >> It is female detained. You get fire 55 supervisor FIO for use for also get the wrap. She's standing up banging on my partitions. No, I'll get your info in a little bit. >> SIT DOWN. >> LIE TO ME. LIE TO ME. LIE TO ME. LIE TO ME. LIE TO ME. LIE TO ME. >> STOP. >> LIE TO ME. >> You're under arrest. >> Lie to me. Lie to me. >> She's literally standing. >> Lie to me. >> Lie to me. Lie to me. LIE TO ME. >> LIE TO ME. [laughter] >> LIE to me. Stop. Lie to me. I tried to get you to walk outside with ME AND YOU REFUSED. LIE >> TO ME. Lie to me. >> Last name. [laughter] >> Lie to me. >> You're getting You're going to get put in a rap. >> Lie to me. Let me let me let me let me let me let me let me go home. >> We're going to jail now. LET ME COME AND BUY FOOD. NO. >> WHAT IS MY PROBLEM? >> YOU'RE TRESPASSING. >> YOU are trespassing. THERE ARE OTHER STORES IN MY FOOD. >> NO. >> Give me my food. Give me my food. >> Give me her if she actually paid for the food. >> Did she pay for anything? >> She had a basket. Um she always having trouble um getting the food and paying for the food. >> Okay. Oh, what happened? So, um June 30th she had came in and uh she did a money transfer. Um the money transfer for some reason was not going through. She was red flagged. Um she had a couple of her kids and uh she got really upset. She went at the store manager. Uh she they called the cops. Whenever she the cop got here, she started throwing stuff at the cop. So, they arrested her. She threw everything on the floor. Um the same thing that she's doing right now. And then um I guess her husband came for the kids and then um she was trespassed. The officer had called us and told us that she he had trespassed her that if we had any issues with her. So a couple days after she came in to get her money. Um we told her she was trespassed. She left really good. Right now um she was shopping and I went up to her. I'm sorry but you really need to leave. Um you are trespassed. and she got the cart and she was like throwing the trash cans all over getting merchandise and throw it in the floor. She said she was going to pay for it. Um and I told her I was like I'm sorry ma'am you need to leave. I'm going to call dispatched. So um she's like the cops can't do anything. I was like ma'am I'm just letting you know. Can you please just get out of our store? You know you can't be shopping here. And so she started throwing merchandise and um she pushed to one of the customers and then um well it was just the cart that was with the customer and then um she went ahead and started scanning. Well, we told her, you know, you're missing items and so whenever we scanned everything for her um she was having trouble with her cart. So that's whenever the cop came. >> Oh, okay. What happened with the officer? >> The officer, he went up to her and told her, "Hey, you know, you can't be here. you are trespassed. So, she got the cart and she's like, "Leave me alone." So, then he's like, "You are trespassed. You need to get away." So, she tried to go and then that's whenever he handcuffed her. Well, she started like throwing kicks at everybody around. Um then he told her, "You need to calm down." So, then she threw herself on the floor. Um and then she threw her shoes and then he just like brought her out. >> Okay. >> Yeah. >> Do you guys have cameras? >> Yes, we do. Are you guys able to like get all that video footage and whatnot? >> Yes. >> Yeah. Okay. And then do you remember the officer that trespassed her? >> I don't remember her. >> Do do you guys have the trespass card? Did he give you a trespass? >> He didn't give us a trespass card. He was supposed to bring it in. Uh just because we didn't ask for one, but then whenever we called him back about the next issue that he was here, um he told us that he was he had the trespass card that as soon as that happens again, just to give them a call and they would have it. >> You don't remember the officer's name though? >> Okay, that's fine. Do you think you could work on that video footage? Um, is this a good phone number for me to send you a link, man? So, you could upload that video footage and whatnot? >> It's the video of whenever they >> Yeah, whenever she like uh is acting up there and then whenever the incident happens with the officer. >> Okay, perfect. Um, if she pays for the groceries, do you want us to keep the groceries or >> Yeah. >> Okay. DO YOU HAVE SOMEONE? >> YOU COME HERE FOR HELP PEOPLE. COME HERE FOR HELP. [screaming] MY PEOPLE. YOU'RE NOT allowed to be here. >> Breathe. >> You're making us worse. >> My food. Come on. MY FOOD AND MY >> WHAT IS YOUR I HAVE YOUR >> FOOD AND MY >> I HAVE YOUR shoes and your purse in here. We're sorting through PEOPLE HERE FOR ME. EVERY TIME WE YOU COME AWAY. So I can explain. [laughter] >> Miss Sisa, >> stop and listen. >> Give me my card. >> What is your [snorts] date of birth? >> Give me my card and my food. Give me my card and my phone. >> MISS, >> YOU COME HERE FOR HELP PEOPLE. >> ARE YOU GOING TO LISTEN TO ME so we can talk and let ME EVERY TIME FOR ME NOT NOT SPEAK WELL ENGLISH? YOU COME AND MEET ME EVERY TIME. >> WHAT IS YOUR PROBLEM? >> IF YOU'RE GOING TO >> WHAT IS YOUR PROBLEM? And >> Miss Sisa, >> did you did you pay for the food? Did it go through? Yes or no? >> Give me my food and my go home. [laughter] >> Help your people. >> You already almost kicked me. I HAD NO PROBLEM. YOU GO COME TAKE ME. >> OKAY. I this food COME ME AND IT'S A PROBLEM. MISS, >> can you come and take me? YOU ARE HELPING OUR PEOPLE. EVERY TIME YOU ASSESS ME AND THEN IT'S A PROBLEM. >> Miss Sis, are you going to get out so we can take some photos? Would you like your shoes on? Would you like your shoes? >> This is for me. >> Sis, I need to take some pictures of you. >> Give me my shoes. >> Are you going to cooperate? >> Go ahead and step out. He's going to get photos of you. So, if there's any place that hurts, tell him. giving me my food. Me go home. >> You didn't pay for the food. It didn't go through. You're not going home. You're going to jail. >> Are you going to let him take some photos of you? So, if there's any place that hurts, we can show it. Can he take photos, Miss Sisa? >> Every time you come here, sh your problem. Every time. This is This is This You can't come to help me for cannot come to this Walmart. You come take me. What is my problem today? What is my problem? >> Stop talking and listen to me so I can tell you why. You are trespassed from here. You are not allowed to be here. If you went to another store, you'd be fine. There'd be no issues. But because you came here, you caused an issue and they already have you trespassed. You already committed a crime. And then when you refused to cooperate with me and started kicking at customers, that's why I had to get physical. Had you walked outside without cuffs, we could have >> customers you this dam COME BLOCK ME NO GO AND FOOD. WHAT is my problem? >> You are not ALLOWED TO BE HERE. >> BUY FOOD ME. >> YOU HAVE TO GO TO a different store. You have to go to a different store. >> Go to a different store. >> YOU COME HERE FOR FOR FOR TAKING ME. if you think you want to try get whatever photos you can. It was her left arm I twisted up to >> get her to walk outside. >> Then her stomach hit one of the electric cards cuz she almost You want me to take a picture of your stomach or not? >> Okay, I'll take that off >> when we we're going to go 81 to type a paperwork. >> Yeah, >> I don't think we need >> No, we'll we'll do it anyhow on it. >> Hello. >> Hello. >> Hello. So m Miss Cisca here was resisting as almost kicked another customer. So I had to sling her away and she hit her stomach on one of the carts. I held her over that. That's really it. And I twisted her arm up to get her to walk outside. But she's very >> No. Miss Jessica, this is the fire department. >> Hello ma'am. You okay? You want any medical attention? It won't tell me what she was um how we interacted with her last time. >> Okay. >> But it does show us like history like this week and uh one of the things it says like she responsive at the time. So you see that like photos. >> Okay. >> She just keeps going back to saying that oh every time I come here you guys have run a problem with me and my people. No, you're transparent. You're not allowed to be here. Let's >> go to another story. Be funny. >> Yes. She's not supposed to be at this. >> You me. This is my problem. >> This is my problem. >> Just so you know, she is under arrest. So, not worried about PC stuff. And if she needed to go, we'd transport. Just so you guys know. >> Oh, we don't need to. >> No. >> If we Yeah, if we have to transport, we will. She's under arrest. >> Thank you guys. >> Huh? >> Thank you. You are here for this every >> All right. You got >> you. Take care, ma'am. >> Yeah, of course. You decision for you. >> Yeah. She's not uh reasonable at all. Huh? >> No. >> Even when she was asking what I did wrong, I tried to tell her. She just cut me off. Keep saying the same thing. I'm like, I'm trying to tell you. >> Yeah. So, are you a customer or not? >> No, I don't I don't see anything cuz it wasn't anything. It was literally she hit her stomach on the cart as I bent over cuz she tried to kick another customer in their cart. So I didn't there was nothing extremist. She's got nothing sticking out. So go straight towards that cage. All right. Go in this door to the left. Go right in here. [snorts] Right in front of these cups for me, please. Thank you, ma'am. Work your fingers. Miss Cisco, do you understand most of what I say? >> No. >> You understand some? Do you understand this translation? >> You are not allowed to go back to that store. They don't want you there. You have to go to another store to shop. Marian fear. Why are you scared? Yes, problem. You are saying too much. It is not translating very well. What is the problem? You caused a disturbance in the past and they do not want you on the property. It is their right as a business. So, you cannot go back. You caused a disturbance in the past. They do not want you there anymore. You caused a disturbance in the past and they do not want you at the business. That is their right. Please problem. I'm just letting you know you're not allowed to go back, so please don't go back there. You're getting charged with trespassing and resisting today. The call ends with the woman facing trespassing and resisting charges after officers make it clear she's not allowed back on the property. What looked routine at first spirals fast, driven by past issues, miscommunication, and rising emotions. If this breakdown was helpful, drop a like, subscribe, and comment. Could this have gone differently if she'd cooperated from the start?