A routine checkout assist in Palm Beach County, Florida, quickly escalates when a guest locks the door, barricades inside, and refuses to respond. PBSO deputies arrive to help facilitate the departure, repeatedly announcing themselves, and requesting a welfare check, only to be met with silence. This is police body cam footage capturing the tense moments as a civil issue spirals and deputies are forced to take action. >> This is just we're facilitating your departure. So how guys I'll call you later. All right. >> Yeah. I talked to her. These are my dirty. She said just put them by the door. >> Okay. >> She gave me some clean. >> She did? >> Yeah. >> Okay. >> Just one set, but I have to get another set. But she's working with me. >> Cool. And then I'm going to scrub my bathroom, man. >> All right. >> You better get your spouse to do some cleaning, too. >> Yeah. Okay. >> Yeah. Right. Right. >> Oh, I got problems. My neck, my back. I can't do this. >> I got to work all the time plus do this. He He's a really nice guy. >> What I can't understand is why is her mouth so strong? >> I know >> that that's never has problems. >> Never ever. And she's so loud. She's an Italian woman. >> Oh god. >> You know what I'm saying? And she's so loud. And he's like, "Everything okay?" >> Yeah. >> You know, she's just talking. >> I'm like, "Yeah, talking." Talk talking is like screaming to her. >> Yeah. >> What room? >> So, got noise complaints Tuesday, Wednesday. They went to the room. >> Did not want to open the door. Did not want to communicate. Did not want me to even check them. We have a policy in place here. If you're here for 14 or more days, I have to visually inspect. Make sure it's in good order. Did not allow that. Passive control came yesterday. did not allow access. You are not allowed to not allow us to enter the room. Called her yesterday, spoke to her on the phone. Profanity, vulgarity, yelling on the phone, person yell at her, blah blah blah. She just gave the desk for her package. I let her sign for gave her her package. I did advise her, "Hey, based upon our interactions yesterday, you have to depart." She turned right and walked away. Not a word, not a sound before we left. >> She's now in the room. Please, I would like her to depart and trespass. But at least the new law that they passed when it comes to evictions and stuff is no longer required. We don't need evictions anymore. They just need a 24-hour notice. Let me call you guys. And adios. >> It makes it so much easier cuz you guys hands were tied in the, >> you know, for years. >> It was kind of Yeah, it was it was really hard to deal with just trying to get it all to work. >> It's like an annoying gray area that you couldn't kind of maneuver, >> but now it's so much easier. All right. Miss Franklin. Miss Franklin, the sheriff's office is here as well. Did you please open the door? >> Sheriff's office, if you're inside, make yourself known. >> If you're inside, make yourself known. We'll we'll grab the key from you for a second. Do you have the key? >> I have my my go down and get >> real quick just announce already. >> Yeah. >> Yeah. We give several announcements. No response. >> Sheriff's office, open the door. All right. >> Hello. >> Miss Franklin. >> Yeah, we got it. Just step back. Oh, I think she moved the fridge in front of her, dude. >> All right, we'll kick it down. >> I got to let go first. >> Move the fridge. >> Open the door. >> You got the left. >> You need to open the door. You need to come out now. >> Christy Franklin, are you inside? You need to come out now. >> You're not answering us. We're concerned for your safety now. We got a unit off bar. >> We need you to come and open the doors of entry. >> We need to assure that you're okay. You need to respond to my questions. Are you okay? >> What is that? >> This is the Palm Beach County Sheriff's Office. Are you okay? You need to respond to me. >> We need to assure your safety. Are you okay? >> Looks like there's a fridge and the doors are locked up. >> What's that called? the latch on top. >> Key latch, door latch, whatever. >> Ma'am, are you okay? We need to assure that you're okay. >> Hello. >> You not responding is not helping us. We need to assure your safety now. You're not answering. No one's been able to contact you. You're not responding. We will open the door for your safety. You're not responding to us at all. I need a response from you. Ma'am, are you okay in there? >> We need an answer. I need an answer cuz I'm assuming you're not okay. Do you hear me? Miss Franklin, this is the Palm Beach County Sheriff's Office. I'm going to ask you again. Are you okay in there? >> Christy, are you okay in there? This is a sheriff's office. I need a response from you. >> When repeated attempts to make contact fail and safety concerns keep rising, deputies call for additional units to the scene. After multiple announcements and warnings with no response, extra support is brought in to breach the door and make entry per procedure. This is the turning point when a civil issue shifts into a forced entry captured start to finish on police body cam footage. Miss Franklin, the sheriff's office need you to tell us you're okay. Need to let us know you're in there. >> The hotel does not have a way to open doors with Jesus. That's not broke. >> There's a way to do it without. >> Yeah. >> I don't have enough for that >> cuz like pushing too much of the reflection of the uh the paint. Yes, sir. >> We brought some tools. >> Thank you, sir. >> Hopefully, it's not the same. >> Keys. >> Let's watch. Just watch. >> There's a fridge in the way. >> Oh, this kind of call. Cool. >> Let's go. >> This is Mr. Let's make one more. >> Make one more. Miss Franklin, Sheriff's Office, need to let us know you're in there, that you're okay. >> We will be making entry. >> It was open. >> Oh, now we need the key. >> Does she have it? She could get it. >> You got a key? >> How old is she? >> 14. >> Can you get me in there, please? Well, I think this ball still here. >> Yeah. >> Back silly. All right, it's off now. >> Come on, stop. >> Was that her? >> I guess she's okay. We'll take it. >> We might. >> Yeah, you need to come out. >> You need to come out. You're making this difficult. >> I should have tried. >> We're not going to get it. She's >> She put on the fridge. She's pushing on it. Yeah, she >> push. >> What did she say? >> She's pushing on the fridge. She's not saying it. >> Now, we need to back away from the door. We're going to get in there. You need to come out now. You're making us harder than it has to be. >> You don't have to pay for any damages, too. >> Yeah. >> It's probably going to break. >> Are you for real? Now she's refusing to >> Is this a grown ass adult that's in there acting like this? >> Christie, you need to come out now. >> If you need homeless assistance with housing, we can get that for you. But this is not the way to do it. >> Yeah, let's come out and talk. Come on now. >> If that's what you're worried about, I mean, how big is this lady? Stop pushing against that door. >> See if you can get in your leg. >> Oh, he's coming with the cool stuff. >> The door's open. >> Who just need to move the fridge? >> We're just going to take the whole door off. Wow. Get away from the door. >> Get away. Get away from the door. Okay, I got you. behind the door. >> Hey, get away. Go, go, go. Put your hands behind your back now. >> Stop resisting. >> I got my hands. >> Are you out of your mind? All right, she's >> lockbody. >> One detained. that traffic >> my ass [ __ ] up. Shouldn't have done that. >> On your back. Turn over on your back and do it now. >> Coming. >> You're fine. >> You're good. You're good. >> We're good. >> We're good. I'm surprised that >> all right toward you. >> I appreciate it. Real. >> All right. Now you're going to >> You good? >> She hit you. >> Definitely try. >> She She got you a little bit. >> All right. >> You okay? >> Hey, do me a favor. Can you let my boss in downstairs? >> Can you let my boss in downstairs? >> All right. We need to walk around. >> Appreciate it. >> Yep. No worries. >> Don't Don't start. Do not try to do anything. >> What the hell is wrong with you? Stop acting like an animal. >> At this point, I will carry her out. >> You now have battery law enforcement obedience, >> which is a felony charge. >> This was a civil issue to begin with. >> You want to catch another charge? Try that [ __ ] again. >> Thank you. >> No, she I just stuck gloves on you. >> Does anybody have a hobbit? I do in my car. >> Okay. In the car. >> At this point, I'm just going to hard to get on. >> Did you take anything today? >> I haven't searched around anything. >> You want to talk? Are you okay? Google map for the traffic. >> If there's someone you're trying to hide from, you need to tell us. Okay. >> You need to talk to us. Tell us something. >> You're just not opening the door cuz you didn't want to talk to us. You don't want to get evicted or what? >> Help us understand. >> You're going to have to go that way, man. I'm sorry. >> Yeah. Sorry. Are you going to walk with us now? >> Are you going to stand up? We'll walk you to the elevator. Are you going to participate or no? We're just going to keep resisting. >> Do you speak English? She slipped a cuff. >> Yeah, that's what she slipped cuff and hit in the face. >> She hit anybody. >> Yeah, badly on him. >> Okay. >> Yeah. >> She's still >> What's her first name? >> Christie. >> Christie. Christie. That's not a word to us. >> Not one word. >> No, she said something about her phone. That's all she wanted. >> Is everybody else Is everybody else okay? >> Is she She's not injured or anything like that, right? >> She didn't send anything. So, >> all right. Cool. Um, I got your right. There you go. >> Yeah. Once you get it over the legs and get it all the way. >> Would you like to walk? >> Stand up >> and be stood up like a human. Hey, before we put that woman, >> what's her name again? >> Christie, before I put that hobble on your legs, okay, and we end up having to carry you out of here, would you like to walk out of here on your own accord >> or do we have to actually carry you out? >> Okay. Finish up your model. This room right here on hey >> you all right? >> Let go. >> Do you need another glove? Open it up. >> No, it's how we're supposed to do is keep her feet tied. >> All right. Do you want to do two at the front, two back? >> Yeah. >> Can we do a sprinter? >> Oh, we know. >> We are in the engine. >> I don't think it's a rescue yet. >> Okay. >> How do we want to >> Hey, guy. Okay, your turn. Pick her straight up. >> You guys just pick her straight up. Stretch her right underneath. >> Oh, okay. All right, that'll work. >> Let everyone grab something. >> Got it. >> You want to lay her? Do you want to leave her like this? >> You got to use the shoulder straps. >> Yeah, definitely. Where's the door? >> Tell you what, can we actually turn her back over and uh maybe maybe put her face up? >> We'll take that down and strap her in. >> Put her on Put her on her side. >> Yeah, put her on her side. >> You know what? Let's put on our side and then we can actually strap her down. >> That's a good idea. >> One, two, three. Come toward you. >> Let's make sure her shoulders. >> Come on, Miss Franklin. One, two. Careful. You're pushing down. >> Stop that. It's >> okay. >> Relax. Okay, >> there we go. Um, don't do it. I'll have her fix her. >> Yes, sir. >> I'm going to fix your bra. Okay. >> Yeah, probably under uh by the head. >> Just going to keep you covered. >> So, you reach underneath the head of the stretcher and make sure there's a sheet there. >> Oh, got Yep. >> Last time I worked in >> probably >> Yeah. >> All right. I guess I'm going to go with them. >> Uh I might be on you. All right. So, just run me through what happened and what led up to. >> So, the guest did check in on June the 18th. She was here for 30 days until July 18th. Um, every 14 days, we have to physically inspect the room to make sure everything's clean. In an order, she refused entry to her room on the 14th day. Um, just this past Wednesday, which was the 9th, we had noise complaints coming from her room, uh, from other guests surrounding her room. >> So, can you real quick just tell me what the noises they were hearing were? >> Banging, drawer slamming. Uh, so guests that were next door to her was uh, complaining of noise. >> Okay. Upon >> Sorry, to your knowledge, do you know if she had any visitors or anything like that? >> As far as I know, no, she was the only one in the room. Now, upon attempting to go up to the room to speak to her, knocked on the door, she opened the door. The latch was on. She slammed the door, did not want to respond, did not want to speak. I told her multiple times, "Please talk to me. I need entry to the room to to to speak to her about the noise complaints." No, no, she was not cooperative at all. >> Okay. >> Uh so I left it alone. Um then yesterday, we had our uh standard pest monthly pest control. her room number was one of the room numbers that needed to be treated. Um she refused entry again. She per our policy, you're not allowed to not allow us to enter. Period. Okay. So, we had to do our treatment and she did not allow it. Um she was using vulgarity profanity as she slammed the door in front in my maintenancees uh presence with the pest control uh attendant. Um she did come to the desk this morning. She had a package. I g I allowed her to sign for her package. She inquired about a Walmart delivery that she had brought to the property that was delivered to the property yesterday. I told her if it's not in the lobby, that means someone had has moved it. You are responsible for the items that are delivered to the property. If you knew that it was delivered yesterday, you should have came down when it was delivered. So, so I said I will look into it and I'll get back to you after going the cameras. >> Upon her leaving the desk, I did advise her. I said based upon her interact interactions yesterday because yesterday after she refused service from my pest control company, I called her. She started to use vulgarity, yell at me, threaten me, f word, b word, everything under the sun. At that point yesterday, I advised her. I said, "I'm sorry. We could no longer continue your stay. You'll have to depart tomorrow, meaning today at 11:00." When she came to the desk this morning to get her package and we interacted, I advised her, "Hey, at this point, I'm going to have to ask you to check out." >> She turned right around, did not respond, did not say a word to me. She left the front desk and went back to her room. >> That's when I called you guys to facilitate her departure, and then everything else transpired from there. >> Gotcha. Okay. Um, so how would you classify your interactions with her as a whole? Like would you say they were >> I I know you were saying that she was very vulgar. Was she ever a different way or was she always just that verbally aggressive? >> Anytime I was able to actually speak to her >> except for this morning when she was signing for her package, >> every other interaction was vulgarity, aggressiveness, did not want to cooperate, so on and so forth. >> Okay. Um, have you been up to the room yet? >> Not yet. I I'm going I'll go there shortly once I run some laundry for these ladies. Um, and I do want her trespass as well. >> Okay. >> From this location and then I will assess. Right now, she has, if I do check her out today, she will have a credit of $350. >> However, >> based upon my inspection, that might not even be available if once I charge for damages and such like that. >> Yeah, I will say we had to use the um >> the spreaders to open the door. >> So, I'll have to check that. the fridge and >> there's there's definitely a lot of damage in the room unfortunately. Um but as for anything else, was she ever like violent with somebody here >> outside of outside of the noise complaints? Um she did not want to talk to anyone. >> Okay. So she she sort of sequestered herself into a room. >> Absolutely. >> Anytime somebody would talk to her, she became verbally aggressive. >> Right. Pushing the door closed in her face. refused refused entry to pest control and room inspection, >> right? >> And that's the reason that she was being >> and the noise complaints. >> So, the reasons that she was not being allowed to remain here was refusing entry to pest control and room inspection and her vulgarity, no noise complaints from other guests. >> Yes. All right. >> Absolutely. >> Perfect. Thank you, Stephen. >> Thank you. You have a good day. >> You too. >> Be safe. The situation concludes with the suspect detained and removed from the scene, bringing an end to an incident that began as a civil matter, but quickly escalated into a criminal offense. The footage shows how deputies handled the situation step by step, prioritizing safety and law enforcement procedures. This is police body cam footage providing a realworld look at the decisions made during a high tension encounter.