So, what triggered it was a a parts customer came to return a part, normal transaction. And in the course of that, we always have to find out how the original payment was made. >> A Ford dealership cashier, a corporate loyalty app, and $7,000 in cash that never made it to the register. Here is what the paper trail revealed. >> I have copies of the actual Ford Pass Rewards where she created the bogus account. >> All right. >> She already deleted it. >> Okay, so explain what you mean she already deleted it. >> So, the customer Customers can sign up for the program, or Ford's called Ford Pass Rewards. She created a bogus account. >> Okay, when you say customer, so she Did she ever work We're going to get to this in a statement. We're not on the record now. But, did she create these accounts all of them herself, or did they were already existing? >> This one she created. >> Okay. For herself? >> Using her her um last name as her maiden name. >> Okay. >> That's why we never recognized >> Got you. >> And her second name >> [snorts] >> uh which she never uses. >> Will you raise your right hand, please? Do you swear that what you're about to tell me in this recorded statement will be the truth, the whole truth, and nothing but the truth? [snorts] >> Yes, I do. >> Thank you. All right, so in your own words, what led you to file a police report alleging that a former employee had uh embezzled money from the company? >> So, >> [snorts] >> what triggered it was a a parts customer came to return a part, normal transaction. And in the course of that, we always have to find out how the original payment was made. In this case, we found out that the customer uh had the paint the transaction had been registered as a redeeming for Ford Pass points, which is a reward system that Ford has. But, in the ledger the customer the customer's receipt was stamped cash. So, they paid cash, but in our on our books it got registered as points rewards. That led us to start investigating and we find out that the lady was taking the cash, pocketing the cash, and then >> the record we should What lady are you referring to? >> Oh, Sharon Kwassigroh. >> How do you spell her last name? >> K W A S C I G R O H. >> You're referring to the last name. >> is Sharon. >> S H A R O N? >> Yes. >> Let me see that, please. So, you're referring to the name from this right here, right? >> Yes, sir. >> Are these the identity documents that she gave when >> When I >> I get served. Okay, go ahead, continue, please. >> Um, so we've >> [snorts] >> then that led us before we even addressed her, we pulled the record of the of the Ford Pass account. And come to find numerous transactions both um, awarding points to that account and then redeeming all the redeem When I say redeeming means they cashed out. So, all of those transactions were cash payments. Mostly parts, but some were in ser- service invoices that were redeemed where cash customer paid cash, but cash never made it into our register. The the payment was registered as redemption from that bogus account. >> All right, so to If you were explaining this to sixth grader, for example. So, she worked here. What was her job title? >> Cashier. >> Cashier. Parts cashier or just any cashier? >> She was all around service and parts. >> So, customer a real customer would come in, do a transaction, and pay cash for that transaction. >> Correct. >> Uh were they utilizing their Ford's point Ford's pass account or just a strictly a simple cash transaction? >> I'm paying cash. >> All right. She would then take that cash, stick it in her pocket, it would never make it in a register. >> Correct. >> And then she would ring up the transaction as if a customer used their points to pay for the item. >> Correct. >> Therefore, on your end, when you look at the paperwork, it all balances out. >> Correct. Our our our our registers balance out. She she would make a a copy cuz they have to make a copy of the the Ford Pass transaction, and put it along with that paperwork, so when it went through accounting, they said, "Okay, here's the payment." >> So, she did print the receipt as cash with that transaction. Okay. >> Under Florida Statute Section 812.014, grand theft is established when property is knowingly taken with intent to permanently deprive the owner. At $7,143 across 27 transactions, this is a clear third-degree felony, maximum 5 years imprisonment. Florida applies the aggregation doctrine. Individual transactions below the felony threshold are combined when they form a single continuous criminal plan. 3 months, one scheme aggregation applies. A second charge, Florida Statute Section 815.026, computer fraud. Quasigroh had authorized system access as a cashier, but inserting her personal email into customer accounts to redirect their earned points exceeded that authorization, satisfying the exceeds authorized access element under both state law and the federal analog, Title 18, United States Code section 1030. >> Now, your investigation, when what date range did it identify she did this from? >> So, it started first transaction was October of 2024. >> October what? Do you know the >> October 31st was the first registered transaction on that account. >> Okay. And the final? >> And the final was February 5th of 2025. >> Okay. What's the total theft? >> Total theft is what I came up with was $7,143.75. >> I'm sorry, say that one more time. >> 7,000 143 >> Did you ever interview any customers who told you, "I paid cash or I did this or I did that." Did you ever speak to any customers to verify >> The only one and it's only because it happens to be a personal friend. Uh where he does not He didn't pay cash. He paid his his transaction normal, but she took She used his payment. This is where she accumulated points. Since he didn't have a FordPass account, she registered herself to She would have to register herself as put her email in his account so that she can redeem the points that he spent that he accumulated by paying his normal payment. >> Now, did she [snorts] do this for the purposes of driving with accounting? In other words, these points she was creating, did she use that to cover the cash transactions? >> Correct. >> Okay. Um >> So, this customer >> same email for multiple customers, for example? How were you able to tie multiple customers >> Well, so the way the system works, she would have to before she fully processes this transaction. She can She So, here's he paid with a credit card. She took payment. Customer left. My my You know, he left. But, it's stamped paid. Then, before she So, our work paperwork has to be technically closed in the computer system. So, what she does is she has to go in, put her email on his account first. >> Which he has the capability of doing as an employee? >> Correct. Then, she closes the paperwork. Now, Ford [snorts] cuz Ford grabs the points passively. They just see the hours and >> That's not through corporate. You're right. >> the Ford system. So, once once she closes the work order, now Ford says this in this case the customer spent $1,805. Those points get the equivalent of those points get attached to that account. Then, then she goes in and removes the email after that. >> All right. How were you able to If it was removed, how were you able to determine that that email was used originally? >> Only because it shows up on on the list of of redeemed points. There's only one way to do that. >> All right. So, now this stack of records here, just explain what it is and all. >> So, on here, you're going to see the customer the I'm sorry, description of the points. These are the dates. >> Mhm. >> Invoice numbers. So, anything starting with a one was a parts invoice. Anything with a nine is a service invoice. >> Okay. >> Uh points redeemed means points that were cashed out. >> To pay for those transactions. >> for cash transactions. And points earned or could have been uh either a cash or or credit card payment that was used to accumulate points. >> Okay. >> Um so anything that shows >> So these amounts you're putting are the cash that she stuck in her pocket. >> This yes. >> All of those, right? >> All of those are >> column is the cash she stole. >> When I wrote when I all these that I hand wrote is actual cash that was redeemed. When you see these numbers that are typed in uh in the printout, this this is what was earned for this transaction here. >> Okay. >> Those are points that went into that account. >> Right. For each individual transaction, would you be able to show that for example that one there? This customer's 13,000 was used for this customer's cash. Is there a way >> No, because what it does is it goes into the basically the pot. >> Okay. >> The pool. >> All right, I see. >> And then as she saw that that there was enough money, she would cash out. So she when she started here back here all she did was accumulate points from October and then you know, it just she all she was doing was accumulating points. And then the very first cash transaction that she took out, she went for for for the home run was this one here and December 96,000 points were redeemed for a a service transaction for $2,575.92. >> And these points she redeemed or were accumulated from prior fraudulent transactions. >> these from all these other pages. So So it goes from here for So all of this was accumulated. And then, right here, she had enough points to cash that out. Back up just a little bit when I confronted her about the the name on the account and the email, I said, "So, if I when I hand this over to detectives and, you know, sheriff's office, and they backtrack this, it's not going to come up come up with your name?" That's when she kind of changed the admitted. So, she admitted in front of all of us that yes, she was doing it. >> Can you tell me her exact words that you can recall? >> She I'm trying to remember. She said, well, when once I got her to admit that where the money was and and she said I I she said, "Well, I I just needed money." And then, we found out later that there's some family problem. I didn't really get into that. But, >> Okay. >> those are excuses. All right. >> Anything else? >> That's um about all I can recall right now. >> Did she tell you there was family problems? >> No, I found out through through the rumors. >> Okay. So, just to make sure she never said, "I used the money to drugs, gambling, or whatever else she used >> No, she was very very elusive in that in that sense. She just said the money was gone. >> Okay. So, what happened after that? >> Um then, at that point, I asked her to, you know, immediately terminated her and asked her to leave the premises. >> She was terminated on the spot. Before police arrived, Kwasi Groad deleted the fraudulent Ford Pass account. That triggers Florida statute section 918.1 to 3 evidence tampering as an independent charge. The deletion also backfired. Ford's corporate redemption logs retain the email trail even after account closure. Under the consciousness of guilt doctrine, deliberate concealment is itself admissible evidence of criminal intent. The admission I just needed money was made to her employer, not law enforcement. Miranda versus Arizona does not apply here. Miranda attaches only to custodial interrogation by state actors. An employer confrontation without police presence and without restraint on her freedom to leave is non-custodial. The statement is fully admissible. The Ford pass records are admissible under Florida statute section 90.803 subsection six, the business records exception to hearsay. The manager's sworn statement provides the required authentication. Quasigroh's post-arrest silence is constitutionally protected under the Fifth Amendment and cannot be used against her at trial per Doyle versus Ohio, 1976. >> Hey, Shara. Thanks for showing up. Do you have anything else on you? Just your phone? >> Yeah, my phone. >> Your phone and your keys? >> No, I was able to lock my keys. >> Okay. With your like app on your phone? >> With a button here. Key fob. >> All right. Just got to detain you in handcuffs for now. Okay. You want to take the sweater off now or >> No. >> We can take it in the jail. All right, we can just go in the property. Can you just put your arm back? Is that too tight? You want an extra cuff? >> No. >> Thanks for being so cooperative. It's a lot easier this way. >> Let's lock this so that way you don't get pinched. So you don't have nothing in your pockets at all? >> Just my phone. My phone is >> Oh, it's in your back pocket? Where are your keys at? >> She said she locked it for the car. >> Okay. Can you sit there? Do you want to walk around? Go ahead and have a seat right there. And we're going to drive around to the jail. >> Sharon Kwasygrow F. Two months of deliberate accumulation before the first cash out. Fraudulent account under a maiden name. Customer records manipulated. Evidence deleted. Calculated, sustained, and unmitigated. Dealership management B+. Solid internal investigation with proper documentation before confrontation. Deduction. The scheme ran 3 months undetected. No routine reconciliation between cash receipts and Ford pass redemptions was a material internal control failure. The detective A-. Sworn statement properly administered. Methodical questioning. Clear factual record established. Deduction. No independent customer verification to corroborate the scheme scope. Three takeaways. One. Deleting digital evidence rarely works. Corporate systems retain redundant logs. Two. Loyalty program access is an under audited fraud vector. Any employee who can both award and redeem points is a single point of failure. Three. A sustained scheme multiplies charges, grand theft, computer fraud, scheme to defraud, and evidence tampering are each independently prosecutable. Let us know if there is an interaction or legal topic you would like us to discuss in the comments below. Thank you for watching and don't forget to check out our second channel, Street Body Cam, for more police interaction and courtroom content. >> Get my phone.