On August 2nd, in Tampa, Florida, a woman showed up to a Chris Brown concert ready for the night of her life. One bag policy stood between her and that concert. All she had to do was step outside and sort it out. Instead, she made a series of decisions that would end her night in handcuffs and keep her in a courtroom for months. >> All right, listen. >> What's up? >> Yes. >> Your bag is too big. It has to be clear. >> It's a bad bag. >> You can step over there. >> Can I come in? >> You can step over there. >> I'd rather step over there. >> We can just talk. >> have a conversation with you. >> We can talk here, or we can talk there. It's a bad bag. >> that way, but I would This is >> The bag violates >> bag violates policy. So, that's what they're saying. >> violates policy, so we can't You can't go You can't come any further in here. We can just talk here, or we can go over there. >> The officer wasn't trying to ruin her night. He made that clear from the start. Step outside, talk it through, find a solution. But, she wasn't interested in solutions, and every second she stayed inside that venue, the situation was getting harder to walk back from. >> Okay. So, the issue >> Step over here. >> is that there is a problem >> Step over here. Step over here. >> with my bag, right? >> You need to step outside. >> We are. There's a few people >> to step outside, ma'am. We can talk over here. You're You're taking up with your bag. We don't want to trespass you and and prevent you from coming to the concert. But, your bag violates policies. >> What's the policy? >> It has to be >> It was too big. It has to be clear. >> The officer had asked her to step outside multiple times. She had laughed it off every single time. And then, she turned around and walked straight toward the escalators. What happened next was entirely in her hands. >> I'm trying to help you. Trying to help. What's so funny? >> That plan. >> [laughter] >> I know. Now >> Okay. >> Your bag is too big. You don't come back to the gate and you're arrested for trespassing. Your bag violate >> Does it What's the >> it does. >> What's the policy? >> Don't go to the escalator. >> What's the policy? >> Go back to the back to the gate. >> What's the policy? >> Your bag is too >> Officer Phillips Explain to me the policy. >> Your bag is too >> too big. >> I need to be clear what's going >> The doctor mentions they make the rules. Your bag is too big. >> Officer Phillips >> Yes, ma'am. >> What is the policy? Because I don't have a car. >> Okay. >> She wanted answers. She wanted the policy in writing. She wanted to understand why her bag couldn't simply be checked. And somewhere in the middle of all of it, she stopped noticing how close she was to the line she was about to cross. >> And this holds everything. So, if the issue is safety, right? That's the only thing I'm thinking of in this whole situation about the bag. Then why don't you just check the bag? >> They allow a certain size. Your bag is too big. >> Yeah. >> Don't try to walk through. >> Officer Phillips, why is your hand on me? Officer Phillips Why is your hand on me? Officer Phillips, this is your third time putting your hands on me. Yeah, call for >> She had called his name three times. She had asked why his hand was on her three times. Officer Phillips had one answer left, and it wasn't the one she was expecting. >> Stop. You're under arrest. Don't grab anything. >> Goodbye. What? Now, y'all messed up my makeup cuz y'all want to play. >> It's Saturday. >> Now, we're really going to have some What? >> Well, I'll explain it in just a second. I just got here, so >> You don't listen. >> Come back over here. We're going to go into the security office. >> Here is what one bad policy cost her that night. Charged with trespassing at a venue she paid to enter. Charged with resisting without violence. An application for the misdemeanor intervention program was filed and rejected by the assistant state attorney two months later.