We've been on and you're about to go to jail. >> I'm willing to because I sat AT YOUR METRO TRANSIT WELL FOR 2 HOURS. >> MA'AM, that has nothing to do WITH IT. >> MY MOM CAN VOUCH FOR THIS. SHE'S THERE, A RESIDENT of Miami. YEAH, we can. All right. Don't don't Oh, you took my phone? >> You're going to jail. >> At a busy airport gate, officers were called after a passenger who missed her flight refused to calm down and began arguing with staff. As police tried to explain the situation, the confrontation only got louder. >> All right, so she's screaming and yelling. She's not wearing a mask. What's wrong? All right. Is she going to be able to fly later? >> Um I'm not sure. >> Okay. All right. >> RIGHT HERE, I'M TRYING TO GET HOME. NO. NO. THEY CALLED THE POLICE AGAIN. MY MAMA TELL YOU THEY CALLED AGAIN. I PAID FOR MY TICKET. I WAS AT TRANSIT WELL. I'M NOT GOING WHY I CAN'T go on that plane? >> Just refund her money and I'll make sure All right. >> When? It It pulled off. >> All right. >> YOU RIGHT. I'M RIGHT HERE FROM DETROIT. I WAS SITTING AT YOUR METRO TRANSIT WELL FOR 3 CALL METRO TRANSIT WELL. THE PLANE DON'T LEAVE AT 3:12. >> GOT A MINOR 22 at the ticket counter. One female who missed her flight. Everything's 10-4. >> My mother AND MY DAUGHTERS ARE RESIDENTS OF MIAMI. YOU MY MOM JUST TOOK ME ALL THE WAY TO THE METRO transit well. >> She's not flying, right? Reschedule her? A later flight? >> No, um >> I have to see if what's available in here. >> She just got here. >> Yeah, basically. >> Okay. Well, she's got to get her 3 hours early. Whatever you Whatever you guys, I'm okay with whatever. I'm not like Chris. You remember Chris? But, she's upset. Imagine that. Oh, yeah. She's all right. They're going to refund her money and then she's going to have to Now, she put her mask on. She didn't have her mask on. Man, man, they're going to give you your money back. >> Okay. >> THEY CAN PUT NO, THEY NEED THE THREE THE PLANE DON'T LEAVE AT 3:00. I GOT TO CARRY ON. >> THE PLANE The plane's gone. >> The plane ain't gone? WHEN I FLEW IN HERE, THE PLANE WASN'T >> MA'AM, TRY TO UNDERSTAND. >> SO, THE PLANE left early. >> Listen, they're going to give you your money back, all right? >> They don't give my money back. Mom, are you here? >> They're going to give you your money back. You yelling and screaming is not helping. >> going to let you on the plane. >> Momma don't live here. It doesn't matter. >> So, you got somebody to pick you up? >> SHE HAD TOLD YOU WE WAS AT THE AIRPORT AT WE WAS AT METRO TRAIL AT 12:00. >> MA'AM, YOU GOT TO BE here at the airport. >> IT DOESN'T MATTER. WE WAS WAITING ON YOUR METRO >> IT DOESN'T MATTER. IT doesn't matter. Cuz you didn't make the flight. It doesn't matter. >> So, what happened TO METRO TRAIL? WHAT HAPPENED TO METRO TRAIL? >> KNOW. WE'RE NOT METRO. >> THEY DON'T KNOW. >> You're blaming us for Metro. >> Call somebody who know about Metro Trail. >> We don't need them. You need to get to the airport. Doesn't matter what means. We can drive you. I know you're upset with us, but we didn't do anything. >> By this point, staff had already told her the flight was gone and offered to refund her money. But, she kept insisting the plane should still wait. The argument kept circling back to the same missed flight. >> How about put your mask on and relax. Relax. Yeah, you yelling at us isn't helping anything. >> I should have BEEN ON MY FLIGHT GOING HOME. >> ALL RIGHT. HEY, what time was that plane supposed to leave? >> 3:10. >> So, like okay. >> I've been sitting at Metro Rail. I wouldn't even know how to get up to call them. >> 3:10. So. I got Metro Rail on the phone. I should say that. >> I'm going to start with Metro Rail. >> No. Huh? Yeah. At least she's not violent. She's just loud. I think the couple behind them are upset now, too. But, with something else. >> Like before, like when I first got here. >> They would hurry up and do their paperwork and get them out. But, now they're they're a little slow on it. >> But, my thing was Spirit had some defects. They had some problems. They would You'd see them all just pull up. >> Right. >> People were just getting here late. >> Right. >> It's not like Spirit took >> No. >> I have a >> You sure she's not flying? I said, you sure she's not flying? Don't give up. >> No, definitely she's not. >> Okay. All right. Hey. >> Call somebody who on Metro Rail now. Can't nobody do that, right? Who's over at the metro train >> Is it Miami? >> He said it's a 3-hour delay. >> Were you in Miami? >> I was there since 12:00 AND I WOULDN'T THEY SAID nothing till now. >> I don't know. Is it in Miami? >> Once officers warned her she was about to go to jail, she shifted from arguing with staff to demanding a chief and a sergeant. Even then, she would not calm down and the situation kept escalating. >> I am. >> Take your bag. Let's go outside. Let's go. >> I'VE BEEN AT METRO RAIL WAY FOR 3 HOURS. >> ALL RIGHT. >> I just want to talk to your chief. >> No. >> Let me talk to the chief and the sergeant. >> You can call them on the phone. You're going out here. >> Let's talk to the chief and the sergeant. I'm going to record it. So, let's talk to the chief and the sergeant. >> Listen to me. You're about to go to jail. >> I am? I am? I'm going to jail because I sat at metro rail way for >> No. >> My mama going to bounce. We are >> You don't make demands. >> Now, I shouldn't have missed my flight. >> Here's your ticket. There you go. >> RIGHT. CALL YOUR CHIEF. >> MY CHIEF doesn't care, ma'am. >> I want to call your chief. >> You call them. >> See? You said what? Your chief don't care? You said what? Your chief don't care? >> Ma'am, listen. We've been on >> Calm down. You're going >> and you're about to go to jail. >> You're about to go to jail. >> I'm willing to because I sat AT YOUR METRO RAIL WAY FOR 2 HOURS. >> HAS NOTHING to do WITH IT. >> MY MOM CAN VOUCH FOR THIS. THEY ARE RESIDENT of Miami. >> to go to jail? You're going >> Yeah, we can. >> All right. >> Don't don't Oh, you took my phone? >> You're going to jail. You did this. You know that, right? >> And you know I'm a lawsuit, right? Okay. Let's do this. >> All right. >> I asked for your chief and your sergeant. That's all. >> We'll get You'll talk to them. >> The sergeant. >> You can talk to them after you get out of jail. >> All right. >> All right? >> Mhm. >> I want you to understand >> You ain't got to talk to me. I want a lawyer. Now we done. >> Did you want to go to jail? >> I want a lawyer. >> Okay. Did you want to go to jail? >> a lawyer. You still talking to who? I want a lawyer. >> Take a seat. >> Absolutely. >> All right. >> What started as a missed flight turned into an arrest after repeated warnings did nothing to slow her down. Police had tried to explain the refund and the flight delay, but her refusal to de-escalate turned the airport gate into a full-blown confrontation.