What's going to happen is in about 5 seconds you're going to hand get in handcuffs. >> What are you going to do? We're going to arrest you for disorderly conduct. How's that? Thank you so much. On April 1st, 2024, Tampa Airport Police responded to a disturbance after a woman forced her way onto a commercial aircraft despite being denied boarding by airline staff who had observed signs of intoxication. Before staff could complete the required conversation, she ran down the jet bridge and boarded without authorization. Officers arrived and were briefed, but jurisdictional protocol required an airline supervisor to board first before law enforcement could follow. to board and I just observed her because obviously she's drunk and I I just watched her and then she ran up the jet bridge to go get a bag because she left her bag at Gasperilla. Then I was going to have a conversation they know she's been drinking blah blah blah. Well, I told her she wasn't going to board until we had a conversation. She ran down the jet bridge and kept going after I told her repeatedly to come back up here and continue. Now she refuses to get off the aircraft. So we're we're moving her off the aircraft, but she will not come off the aircraft. So that is what you're walking into. I guess we have to wait. Well, Tony's on his way. Well, we got a supervisor on the We can go down with her. She won't go on the plane. >> just can't go on the plane. She came off and went back on after we informed her she could not get on the aircraft. So All right. Um like I said, our supervisor's coming so he's got to be the one to go on and like kind of get her to come off. So is there any any any interference? She gotten the face of the captain and the first officer. Uh and there's no half turn up the plane. The captain But nothing physical, right? It was just I don't believe so. We've already been informed. Can you tell her police tell her to get off? No, I've already told her that. She ran back on the aircraft. Well, police are here to meet you. I know, but here's what if you could kindly do this. If one of you she's sitting right in first class and one of you could kindly go behind in the aisle and then the other one ask her to come off. We cannot go on the plane. Only supervisor. So you can't but your supervisor can? Correct. Okay. All right. Yeah. The supervisor arrived a few minutes later. >> Find her. She's the second seat in the green in first class. Find What's her name? Lauren Nash. Okay. Okay, I'm going to stand behind her in the aisle and then you can talk to All right. Hi Miss. Can you come off the plane with me? Um I would like if you can explain to me the reason why. I'll explain it out there but but we can't >> no. Uh Miss, this is what's going to happen. Everybody's going to get off the airplane and then we're going to have to take you against your will and we don't want to do that cuz you're going to upset all these other passengers. >> Now here's the thing is I'm not really worried about the other passengers. But I am worried about is my rights. Okay. >> And my rights are that you are to explain to me what it is that is going on. I have done nothing wrong. Okay, so let me explain it to you. >> but you are going to listen to me first. And you can after I'm done. Okay. So I'm very well aware of my rights. I'm very well educated. Clearly I'm sitting here. I paid for this seat Uh-huh. 2 weeks ago. Okay. I had done absolutely nothing wrong. There is something wrong with people that work for this airline that are outside Right. >> which have made the complaint against me. I've done nothing wrong. So if you guys want to tell me what it is that I did wrong, then maybe I'll cooperate. Well, well the the the captain of the airplane >> of the airplane is right there and him and I had a very clear conversation. He does not believe that this should be happening. Well, he's he's there and we're here. >> he told me to my eyes he said this is out of his control. >> Right. So that's where we come in. Please contact Please No, but you did. I am first class, Miss. >> Okay. All right. The other people >> Miss, there's something going on. You exhibited Miss Nash, you exhibited some some behavior that's not conducive to that. Am I exhibiting that to you? There's you you've either ingested or taken something that's getting in the front of your judgment. That's what I'm saying. So we're going to have everybody come out and then we're going to have to take you out. >> Can you take my bag that is No, ma'am. You're refusing to you're refusing to come off. >> No, I'm not leaving >> So Well, grab your bag and we'll take it we'll take it with you. >> can't do that. >> You can do it cuz that's your bag. That's your bag. So you do it. Are you saying really this sick? Are you Are are you wanting to get your bag? Right. And it's beyond his control. No, listen to him. No, he's not. Just grab your bag and >> not done anything wrong. Well, you've exhibited some kind of behavior and that's concerned. No, what we're going to do let's grab your bag. What we're going to you right now is we are going to start recording this. I'm recording you too, so that's fine. I have no problem going on YouTube. But grab your bag and let's and let's get off the plane so you don't upset the rest of the airplane. >> I've already upset the rest of the >> yes. So let's just get out, get your bag and we'll leave. Here's the deal, sir. Uh-huh. Oh, I'm just going to have first class taken off. Okay. All right. You know what? You know what I don't like? You know what I don't like? I don't like Um let's see if first class is okay. Do we leave her stuff? Uh you don't have to unless you want to. We can though. You don't have to go with her. Is this her green one? There we go. All right. Don't you guys have more important things to do? We do. Yeah, we do, but this is one of the important ones. >> No, it's not. It is. No, it's really not. It's You know what it is? If they would pay you what it is All right, grab your bag and we can talk while you're walking. >> No. But you're telling me what to do. It doesn't work that way. Miss Nash, it doesn't work that way. Listen, Miss Nash, please >> Grab your bag and let's go. >> going to happen. What's going to happen is in about 5 seconds you're going to hand get in handcuffs. What are you going to do? We're going to arrest you for disorderly conduct. How's that? Thank you so much. Sorry guys. Uh we are probably Ma'am, continue up. Miss, can you give me a second would you? We've had plenty of time. Go ahead and go up. Please go up. Just give me a second. Go. Let's go. Let's go. What time is it? I am sorry. Sorry folks. Apologize. Can you guys give me a second? Can you give me a second would you? Upstairs but you get a second. Listen, I'm not Don't resist, ma'am. Relax. Control 146 shows 10-15. Control 12 10-15 Are you kidding me? We're going to walk out this way. Don't Don't hurt me. Okay. Let's walk. Well, you had your chance to walk up. Is this your purse? STOP. STOP. I WILL WALK. You're going to get another charge. Yes, no, you're you're hurting me. Just walk. We're not hurting you. Walk. You won't get hurt. Simple. Don't push your luck. Are you This is you. We're going to go down to It's not okay. It's not okay. Ma'am, you got an ID in this purse? My ID is in my purse. In your other purse? And this is what you guys are paid for? It's not okay. >> [laughter] >> The girl with the red hair, it's not okay. Just walk. >> [snorts] >> You don't listen. Here's the thing is I can walk but you don't have to push me. We're not pushing you. You are. Can you just walk with me on my own level? You're not a criminal. Are you kidding me? Can you please just let go of me? >> to hold you. I'm not going I'm not going to run. Just let me just walk. >> This is where we're sitting here. You guys are crazy. Okay. >> I'm not a criminal. >> [laughter] >> Trump in the heart of the jail he'd be like this is so This is not right. You guys go home every night you're like this is not right what I'm doing. I don't I Listen, can you do me a favor? I will walk wherever you guys want me but just let me walk on my own. You can. All you got to do is walk. I am but you don't have to hold me. We we have to hold you. I'm not pushing you. No, you do not. You do not have to push me. You do not supposed to push me. I'm not. Are you kidding me? You love me. No, you just give me a Let me breathe for a second. Where's your car? No, I I can't. Okay. All right. Stop. STOP. STOP. >> STOP. >> LET'S GO. >> WHAT'S YOUR NAME? ALL RIGHT. LISTEN. PLEASE JUST have him let me go. I just want him to let me go. >> Porter. I'm Lieutenant Porter. Listen to me. I'm and their supervisors listen to me. Okay. I have to pat you down. Okay. Okay? So, he's going to steady you. Okay. Because you're handcuffed. >> I understand. >> Okay. So, give me Is there anything on you that is sharp? Okay. >> at me. Are you kidding me? >> I know. Okay, so just stay calm for a minute. Yep, exactly. You're doing great. Just breathe. Perfect. Perfect. She's good. The supervisor entered the aircraft and found her seated in first class. Officers positioned themselves in the aisle behind her. She refused to move, insisting she had done nothing wrong, and demanding a formal explanation before cooperating. The supervisor advised that her prior behavior had raised safety concerns. She denied this and continued to resist. Officers then warned that if she did not exit voluntarily, the remaining passengers would be deplaned and she would be physically removed. All right. Come on. Stop, Lauren. Can you please >> Yeah. Yeah. Yeah. I'll give her a second. But I I don't understand. Ma'am, go ahead and go ahead and hop in. I can't hop in. I need to I'm holding you up so you don't fall. Put your left foot in first. Good. Good. Is this making you guys get off? Like, what the Are you kidding me? Do I deserve this? You can't even look at me in the face. I do know what's wrong. It's so wrong. If you screwed up forward, it's easier on your wrist. >> [laughter] >> It's so wrong. Why does an airline have the capacity to have a conversation with people and they they're just [ __ ] cuz they have to sit there and work every day. They don't understand that other people work harder and they work differently for money. It's so [ __ ] up. And you know it. What are you guys going to do? You're going to take me downtown? Take me to all the people that are actually criminals? You're going to throw me in this cell? And make it like give me a blessing? Are you kidding me? You know you don't like to go home at night. Do you have that? It's so [ __ ] up. [ __ ] up. I voted for you. I voted for Trump. I voted for you. It's so [ __ ] up. I didn't do anything wrong. Except for speaking up for myself and he only spoke up for himself. He spoke up for himself. He didn't speak up for himself or anybody else or anything wrong. And this black woman at the beginning of the airline did not like me and she did not like that I was first class. She did not like that I was up front and she wanted to slander me. She wanted to say all these things about me. It's [ __ ] up and she should be fired. And American Airlines should be sued for the way I'm being treated. It's so [ __ ] up. I need you to bring me somewhere else than where you bring everyone else because I do not belong where it is that you think that I belong. Period. If you do not bring me with there, I will sue the [ __ ] out of you and your department. Period. Thank you. I want to be comfortable. I'm not a criminal. Period. You bring me anywhere else, I will sue you and your department over. What is your name? What is your badge number? 146 146 and you, sir? 111 111. So, 146 and 111. Bring me where I belong or I will sue you over and your family. Do you understand? 146 111 Oh my gosh, are you at the jail yet? We're almost there, ma'am. Like, are you guys happy with what you've done? Are you happy with where you're at? Like, is this what you signed up for? Are you kidding me? >> [snorts] >> You're clearly upset. Yeah, I'm clearly upset. And your wife at home would do the same thing, sir. I'm not stupid. I'm upset. I would have already been home already. Don't think of her for a second second that I don't recognize that you and your partner here that's driving are human as well as I am. military wife But this is how you guys are treating me. Are you kidding me? Go home and like get your wife, do the same thing to her. If she speaks her mind and somebody at the airport that's black doesn't like her. Yeah, you heard me, racist. Put it on record, mother You. Huh. What? I might have my hands behind my back, but I guarantee you I'll see you in court in a few weeks, mother What you get paid in a week, I make in a day. Period. What I would appreciate is some water and some fresh air. Listen. Listen, sir. I'm not >> air over You got a lot of fresh air on the right over. That's fine. I want to be let out on this side. >> You're getting out on that side. Sir. Sir. Yeah. Um Were you the one that drove with us here? Are you new? All right, Lauren. Come on. Let's No, listen. I'm not comfortable with any of the officers that drove me here. I'm not comfortable. No. Listen. I want No, Listen. On your own accord, you're going to be pulled out. I can get out >> Then let's go. on my own accord. I'm I did not drive me here. I I did not feel safe. Are you kidding me? They drove me here. Come on, Lauren. >> [snorts] >> No. I want somebody that did not drive me here to ask me to get out of the car and I would be okay with that. Let that be known. Well, he didn't drive He didn't drive you over here. As long as it's not anybody that was in this vehicle on the way here. Do you understand what I'm requesting? Come on, Lauren. You can step out on your own. >> I will request I will step out on my own happily with somebody that did not drive He's right here. He's right here. I want him to come here He's right here. Look. and ask me to come out of the vehicle. He's right here. Come on, ma'am. Let's come out so we can get it done. Come on. Can you come here? No, I just want to one hand, please. Thank you. Just follow him in, ma'am. Thank you. What is your name, sir? I'm Deputy Fair. Thanks, buddy. >> You're following, okay? No, listen. You do not HAVE TO LISTEN. STOP. YOU DO NOT HAVE TO STOP. YOU DO NOT HAVE TO YOU ARE BEING SO [ __ ] UP. ARE YOU KIDDING ME? WILL YOU TELL him not to GRAB ME LIKE THAT? YOU GUYS ARE SO GENTLE. TELL THEM TO NOT GRAB ME LIKE THAT. YOU'RE SO [ __ ] UP. STAND OVER HERE. STOP. STOP. YOU STOP. YOU STOP. I DIDN'T AGREE WITH THIS ONE. YOU HEY. HEY. THANK YOU. RELAX. If you're not going to come out on your own accord Do you want to fill out that form? She did not comply. Officers issued a final warning of arrest for disorderly conduct under Florida statute section 877.03, which requires behavior that outrages public decency or disrupts the peace of those present. She was placed in handcuffs. During the escort, she repeatedly protested the physical contact and claimed she would walk unassisted. Officers maintained control throughout standard procedure following demonstrated resistance. Lieutenant Porter conducted a calm pat-down search without incident. During transport, she alleged a black female airline employee had targeted her due to her presence in first class and characterized the incident as racially motivated. No evidence visible in the footage corroborated these claims. She threatened civil litigation against officers citing badge numbers 146 and 111. At the detention facility, she refused to exit until assisted by a different officer, a request that was accommodated. She was charged with disorderly intoxication under Florida statute section 856.011. This incident offers clear lessons for every party involved. The first and most consequential, running down the jet bridge before any conversation could take place, was the single decision that made everything else inevitable. A 2-minute discussion at the gate would almost certainly have resolved the matter without arrest. Impulse, not injustice, drove this outcome. Knowing one's rights and exercising them effectively are two different things. Each additional refusal compounded her legal exposure. Compliance in the moment does not forfeit any right, it simply keeps more options available. Purchasing a seat does not guarantee the right to board under 49 US code section 44902. Airlines may refuse transport to any passenger they reasonably determine poses a safety concern without requiring proof of wrongdoing. For airline staff, when a concern about a passenger's condition is identified, intervention must occur before the boarding door opens. Once a passenger reaches the aircraft, every resolution path becomes more disruptive and more difficult to manage safely. For law enforcement, this footage reflects patient and measured conduct over a prolonged, emotionally charged encounter. Lieutenant Porter's calm command presence at the moment of peak tension is a constructive example of effective supervisory de-escalation. If the subject genuinely believed she was treated unfairly, the appropriate venue is a formal complaint, legal counsel, or civil proceeding, not a verbal confrontation in a patrol vehicle. Serious allegations raised in an agitated state rarely serve the person making them. The broader principle this footage illustrates is one courts and trainers return to consistently. Every legal remedy available before an arrest remains available afterward, but the path to those remedies becomes significantly harder once handcuffs are applied.