Don't hurt me. Don't hurt me. Don't We're not hurt We're not going to hurt you. No. And now you're resisting. Now Stop resisting. Okay, and then it's behind my back. That behind my back. Boy, y'all got a lawsuit, baby. Y'all got a lawsuit. Come on. December 9th, 2022. Orlando police respond to a disturbance at Orlando International Airport where a woman is arguing loudly at a Frontier check-in counter after missing her flight. A dispute over a boarding pass and a $99 fee ends in handcuffs. The question, did her conduct legally justify arrest and did officers handle it correctly? Yeah. Hello. Hello. Yeah. Same Same woman. Again, the same thing. My boarding pass is not loaded. My boarding pass IS NOT LOADED. THE ALL THE people boarding pass is not loaded. They want to charge me $99. That's not my fault. I'm here to check in. Listen, I'm mad. Okay. Where is the supervisor? HE CALLED JOHN. WHERE IS HIS SUPERVISOR AT? WHERE IS HIS SUPERVISOR? EXACTLY. SO, where is his supervisor? I'm mad. I just want my money. Last night is my birthday. Man, you need to call my rehab. I can't You see this? Listen. Listen. YOUR BOARDING PASS IS STILL boarding pass. I can't get on the plane. I'm so mad. This is my second time here. He trying to tell ME I'M IN LINE. Get your supervisor. Put this [ __ ] up. I don't know why I'm writing a law. I'm mad. So, so what am I going to do? You going to pay for me? You going to pay $99? I'm not talking to you. I'm not talking to you. I'm not talking to YOU. YOU AIN'T TELLING ME [ __ ] NO, I didn't. I was in my eye. THAT'S THE WHY. NO, NO I WAS NOT. OKAY, SO WHAT'S MY FLIGHT? NO, I didn't. NO, I DID NOT. BRO. I CAME TO THE TICKET LINE. The dude told me he couldn't help me because they was monitoring and I don't give a Arrested for what? For screaming? No, I'm not. No, I'm not. So, do what you got to do. Come on. Do what you got to do. Come on. Come on. COME ON, THEN. WELL, TAKE ME TO JAIL. Take me to jail. I'm not going to let you insult my integrity. I'm not going to let you insult my life. That's the why I do. THAT'S THE WHY I DO. NO, I DIDN'T. NO, I DID NOT. I WAS HERE. I checked in. I checked in just like this. So, why my boarding pass NOT POPPING UP? THAT'S NOT WHY IT'S NOT POPPING UP. WHY DON'T YOU TAKE ME TO JAIL? TAKE ME TO JAIL. COME ON. COME ON. WHAT'S YOUR NAME? FRANCISCO. Come on. All right. Come on. Because I'm not the ONLY PERSON THAT'S GOING THROUGH THIS. He been rude. He's been He's been a park. Get your supervisor. He called OPD. IT IS WHAT IT IS. [ __ ] it is what it is. Ain't no Ain't no law against that. Y'all going to take ME TO JAIL? COME ON. TAKE ME TO JAIL. EXACTLY. PEOPLE IS HERE FOR THEIR FLIGHT. I'm here. I was here yesterday. I DID NOT. NO, I did not. I came here at 8:19 last night. You want to see my boarding You want to see my check-in? No, you wasn't. You was there when I got loud. You was there when I got loud. And I was here. My boarding pass was not loaded. Okay, so what's So, what's the reason for today, then? So, I don't know what's going on today. Why my boarding pass not loaded? WHY MY BOARDING PASS not loaded? I keep paying for this ticket. I KEEP PAYING FOR IT, THOUGH. I KEEP PAYING FOR IT. AND MY BOARDING PASS not loaded. I got emails that here go your boarding pass. I got pre-clear. I pay $200 a year for clear. Okay? I get here, my boarding pass not loaded. Stood in the line. Yeah. I'm going to miss my flight. I'm going to miss it. But yesterday I didn't miss my flight. I stood in that line. I stood in that line for hours. What [ __ ] you. Get out of my face. I don't want to talk to No, I'm not. Where is his supervisor? Where is his supervisor? HE GOT A SUPERVISOR. HE GOT A SUPERVISOR. EVERYBODY GOT A SUPERVISOR. I want his supervisor. Come on. Take me to jail. I'm ready. I'm ready. Come on. I'm ready. I'm ready. Buy my money. Buy my money, I'll go to jail. Come on. I'm ready. Let's go. Cuz she just said her [ __ ] not loaded. This [ __ ] not loaded. His [ __ ] not loaded. Every instant It's It's the system. It's not the system. I'M HERE, BRO. YOU TALKING ABOUT YESTERDAY. I'M TALKING about today. I booked another flight. Paid extra money. Okay, so why I can't catch my flight, bro? Why my boarding pass not loaded? You don't work You don't WORK FOR THE AIRPORT. YOU WORK FOR OPD. SO, you can't tell me nothing. You can't tell me nothing. SO, WHERE IS HIS SUPERVISOR? WHERE IS HIS SUPERVISOR? KIM. WHERE IS HIS SUPERVISOR? I don't give a What? [ __ ] you. [ __ ] you. You talking about $99. But then the next the next man they waived his $99. But I got to pay $99. No, I'm not paying that. No, I'm not. No. So, take me to jail. Okay, take me to jail. I'm Come on. I'm not leaving. I need my money back. I need my money back or you can take me to jail. Come on. I want his supervisor. So, come take me to jail. Take me to jail. I'm not leaving, then. Either they don't give me my money back or they don't put me on another flight. My birthday been My birthday been I don't give a cuz it's my birthday. If I'm doing something wrong, go ahead and arrest Come on. Take me to jail. Come on. Come on. Cuz you sitting up there lying in my face about missing my flight. And I stood in that line for a whole hour, bro. And yes, the I did. I got there at 8:19. Yes, I did. No, I did not. My flight did not leave till 9:00, man, bro. Come on. Take me to jail. Come on. You ready? What time you? I was telling you. Come on. Take me to jail to Orlando. You going to TAKE ME TO ORLANDO? Is you going to take me to Orlando? Yeah. Come on. Don't hurt me. Don't hurt me. We're not hurt We're not going to hurt you. No. And now you're resisting. Now Stop resisting. Okay, and then it's behind my back. That behind my back. Boy, y'all got a lawsuit, baby. Y'all got a lawsuit. Come on. Yes, sir. Yeah. Cuz y'all [ __ ] up my ticket. Yeah. Yeah. No, it's disorderly. No, I'm not relaxing CUZ I KEEP SPENDING MY MONEY. I keep spending my money. I'm not fighting. Come on. Let's go. Y'all ready? Y'all ready? Let's go. Yeah. Come on. You ain't got to grip me like that. Yeah. Don't hurt me. I'm I'm fighting. I don't care. I'll continue to be loud. I'll continue to be me. But you're not going to hurt me. NO, I DON'T GIVE A I'M LOUD. I'M GOING TO CONTINUE TO BE LOUD. I'm mad. BUT YOU'RE NOT GOING TO hurt me. You're not going to hurt me aggressively or nothing like that. I'm I'm telling you to go. Don't do it. You can start it, too. You gripped my arm. They Okay, I won't talk to you. Yeah. Let's go. Yeah. Yeah. Let's go. Let's go. You're wanting to fight. Yeah, I didn't say anything. I didn't do what I did. I was disorderly. I'm mad. So, how does the left part of your brain work? Tell me that. Tell me that. The right side, yeah. But how does the left work? How does the left part of your brain work? Uh-huh. Uh-huh. Exactly. Yes, sir. Yes, sir. Yes, sir. And I'm mad. I understand that. But there's no need for all this, ma'am. I can't believe my money on this same flight. I can't believe I spent my money on this same flight. I can't help it, but ma'am, you don't have to go to Frontier. You can do whatever you want. I I did Spirit first. And Frontier is the same thing. Hold on, before we get you in there, okay? Look, I'm not a police I don't got nothing. You started it. I don't care. All right. Come on. I'm not going to search that part, ma'am. What I'm going to do is I don't care what you search. I did you nothing wrong. I understand that. I just wanted to book my flight. I'm trying to help her, and I think Now I got to find out again. I understand, ma'am. >> No, that's cool. I'm going to sue the [ __ ] out of y'all. I'm going I'm going to give her Ma'am, do you have anything sharp I'm going to search your hair real quick. Want to make sure you got nothing sharp, nothing Go ahead. We'll go ahead and have a seat, okay? Watch your head. What Watch your head. Come on, baby. Come on, baby. Come on, ma'am. You got to scoot on back, okay? Ma'am, you got to get in the car. Call my mama now. Hold on, you got to get in the car. Call my mama now. Call my mama now. Ma'am, let's get one one I told you the last time my mama called I was getting on the plane. Ma'am, you got Call my mama now. Ma'am, you're kicking the door. YOU'RE HURTING MY ARM, RIGHT HERE. MA'AM, JUST SIT BACK. YOU'RE HURTING my arm, right here. Okay. Okay, but Watch watch your leg. Watch The subject's language is loud and profane, but the conduct is almost entirely verbal. That distinction matters. Florida's disorderly conduct statute, section 877.03, has been narrowed heavily by courts to protect free speech. In State versus Saunders, the Florida Supreme Court ruled the statute applies to words only in two cases: fighting words that incite immediate violence, or false alarms like shouting fire in a theater. Yelling at an airline employee fits neither. In Miller and CP versus State, courts overturned convictions where defendants cursed loudly at police. The rule is clear. Speech alone rarely sustains an arrest. Here's the pivotal moment. The officer warns her she will be arrested for interfering with airport operations. Under Florida law, speech becomes criminal only when paired with nonverbal acts, like refusing to leave after a lawful order. She responds by inviting arrest instead of leaving. That refusal to vacate the counter, combined with the yelling, crosses the legal threshold. Speech plus noncompliance. The arrest is executed with restraint. She turns voluntarily. No strikes, no takedown, no weapons drawn. Under Graham versus Connor, this sits at the lowest end of the force continuum. And she was going to work. I don't know. Go ahead. But she's arrested, so we can tell, right? Yeah. So you remember what happened yesterday that the officer threw objects to us, and he don't care? No. So I strongly I strongly believe No. She want to know the name of the person. Is this one, but we need an estimation. Yeah, but we don't have it. But that's not helpful. We need an estimation. I know what I'm doing. Don't worry. I'm going to log in in the other one to find. If they just see the you know the city Okay. I don't remember her name. I don't know where she is going. Yeah, I'm just trying to find her name and everything. What was the name? Or the destination? Yeah, Boston. Oh, Boston. The last name is that one? And what do you need? The the information? Anything? Yeah, I'm the one who needed the information. Let's see. This our system is a little bit slow. So I'm going to I'm going to I'm going to go by the other program to find, okay? No, let's go over here. She's going to Boston. Let's go open this. Let's see the people who didn't show up for this flight. No show. I don't think it's worth Let's go to Pittsburgh. Yes. What you got? What you need? Thank you so much. Change the flight. Yes, sir. Okay, calm down. Y'all keep telling me to calm down. I want the customer service. And the first thing is not to tell somebody that's upset to calm down. I Okay, you know what? Just leave me. Take me to take it off. I'm trying to help you, but you're not running the show. You can't tell me what to >> want to I don't want to run it. Turn. I'm done. That's what I That's what I did in the beginning. Don't snatch me. Don't snatch me. Yeah. Don't snatch me. Yeah. No. No. I'm I'm going to pass out, bro. I'm hot. Try to be nice. I'm hot. But don't snatch me. Nobody snatched you. Hot. Man, look, you're hurting me. Nobody is That it hurts. I know. Man, it hurts. Look, it So So what you doing? You're going to hurt? No. No. No. Okay, so go ahead Man, you help me, please. Can you take my jacket off? MAN, YOU PLEASE NO, OKAY. SO WHERE IS THE arresting officer? I'm the arresting officer. Man, you please take So I GOT TO PASS OUT FOR YOU TO HELP ME? WE TRIED TO HELP YOU. What you No, I'm not doing Don't KILL ME. IT HURT. I'M TELLING YOU IT HURT. THEN you need to get get some You need to get some treatment because nobody's hurting you. You need to get some serious treatment if you call that hurting. Can you take my jacket off? No, then. No. Then you're going to get sprayed, and you're going to get picked up and arrested. >> me. Spray me. Spray me. >> Is that what you want? I'm not resisting. Spray me. Then have a seat. I'm telling you I'm about to pass out. I tried to help you, and you tried to start acting a fool again. But you're squeezing my arm. I'm not squeezing Man, you help ME TAKE MY JACKET OFF, PLEASE. Acting a fool. Acting a fool. I tried to help I just WANT MY JACKET OFF. I TRIED. He's squeezing my arm. Do you see me squeezing her? This is how This is the crap that we've been dealing with. This is ridiculous. This is not how adults act. Turn around. I'll take it off. If not, sit down. Oh, y'all let me off now. I don't care. You either SIT DOWN OR TURN AROUND. I'M DONE. LOOK. I'm done. But look. You don't GOT TO DO THAT. I'M TURNING AROUND. TURN. WHY HE DOING THAT? JUST SIT DOWN. I'LL RELAX. WHY IS HE DOING THAT? YEAH. HE DON'T GOT TO DO THAT. I'M TURNING AROUND. SHUT UP. YOU CAN YOU SHUT UP. YOU SHUT UP. SERIOUSLY. YOU SHUT UP. DONE. NO, MAN. NO, OUCH. HE hurting me. Get your leg in. You mad? You need to get your feet Why you TURNING AROUND? WHY YOU DOING THAT? Why is you doing this to me? What is you doing? You see what we had to deal with? You see what we had to deal with? Tried to be nice to her, and that's what we get. Tried to be nice to her, and that's what we get. You wonder why they don't want her on the point. Holy. Calm down. You will cool off. Calm down. Be quiet. You're going to cool off. I said you're yelling. Yelling and you're cursing. I wasn't doing nothing. All you had to do was to move the car to take my jacket off. I did. I did. You won't pass out. You won't pass out here. You won't pass out. I turned the AC on. It's hot as that in the You be quiet. You'll calm down. Please. All right. He's trying to tell y'all we're not taking it off now. Just Can you let her know though that she's trespassing in this airport? She cannot come back. >> You cannot fly through Orlando here. She shows back up here, she'll go to jail again. She tried to take your jacket. I tried to help her. No, you ain't going to No, you're not going to No, you're not. No, you're not. We tried to solve this problem. I'm not If you just be quiet, Didi. Didi, if you just please just be quiet. We're not We're not going to let you. He tried to help. That's what HE WAS DOING. DIDI, I WAS JUST RIGHT HERE. DIDI, PLEASE JUST DIDI, he asked you to turn around. Didi, come on, man. No, you're not. She needs to calm down by the time she gets to jail because what's going to happen is they're going to say book her and she's going to be there even longer. It's actually cold out here. Calm down. >> I mean, your mom's got a jacket on cuz Didi, I'm telling you how because you're steady yelling. Didi, if you keep acting like this when they get you to the jail, you know they're going to put you on a a watch. Just don't If you can help it, don't ever press backspace. I've done that before and it messed up. You're good, man. She's going to exhaust herself. Oh, yeah. But, I mean You can only help somebody so much. I'm going to call her. I can't call my mom to let her know what's going on. Is that the computer that messes up though or Yeah, it it it it does mess up. >> I made the mistake of trying to be nice to her. I put the AC all the way as low as it can go and it's icy cold. So, we tried to take her out to take her jacket off and she acted fool. That was nice. Mom was there and she's like, he's not doing anything. He's trying to help you. He's trying to help you. But, my fault for bringing her out. The retreat was like, "Dude, you shouldn't have brought her out." I'm like, "I know, but I tried to be nice and take her jacket off cuz she was going to She was going to pass out. So, we pulled it down over her like down like this. So, she's She says she's fine now. Scene Scene secure. Yes, ma'am. They're John Young and I for 33rd Street. And and it's going to be a 250 male. It's going to be a for city ordinance. During transport, one officer engages her about the logical and emotional sides of the brain. Textbook de-escalation, cognitive engagement to lower emotional arousal. A skilled move. Officers conduct a standard search, notify jail intake, and trespass her from the airport. Under Florida statutes section 810.08, any return could itself become a criminal offense. At the holding area, she complains of overheating and asks for her jacket off. An officer grips her arm. She accuses him of choking her. The footage shows no chokehold, but this is where the encounter turns legally delicate. When a subject is handcuffed and secured, the Graham factors, severity, threat, resistance, all weigh against hands-on force. The bar for any contact drops sharply. She's transported to the Orange County Jail, charged with disorderly conduct. The final disposition wasn't public, but comparable cases usually resolve through diversion or time served pleas. Orlando Police, grade B minus. Measured arrest, low force handcuffing, genuine de- escalation during transport, held back by the jacket incident where verbal management would have been safer than physical contact. The subject, grade D plus. Her grievances were real, but her response handed officers the exact nonverbal element they needed. The louder she got, the weaker her legal position became. The Frontier agent, Francisco, grade B. Held composure under heavy abuse. Room for improvement, getting a supervisor there faster. Lesson one. A missed flight is a financial problem, not a criminal one, until you make it one. DOT complaints, chargebacks, small claims, all require a clean record of your own conduct. Yelling becomes evidence against you. Lesson two. Know what the First Amendment actually protects. Cursing at an officer in Florida is usually protected. Refusing to leave a counter after a lawful order is not. That line separates walking away frustrated from a jail cell. Lesson three. De-escalation is a core skill on both sides of the counter. Getting a supervisor there fast is cheaper than police, and every hands-on contact with a restrained subject creates a new use of force question. Final lesson. Bad days are not emergencies. The people who do best in moments like this are the ones who refuse to let the other side set the tone. Let us know what interaction you'd like us to cover next in the comments below. Thank you for watching.