um the second component believe it or not this pertains to the first is uh what we're trying to do about response time in this city and what it means in terms of our strategy but we're also going to reveal some statistics that indicate that uh if anything our current response Protocols are resulting in our likely reporting more crimes U than we would have in the past rather than fewer uh for reasons that will soon become apparent and um I'm going to have H this is going to start out with a very py quote from me and then Lieutenant Mike schmidtz is going to talk about his experience in the Central Communications Division and how you know our calls for service are distributed what our response times look like how our response time uh changes relate to our changes in crime rates as well as our changes in uh in Patrol activity and the additional time we now have for proactive policing thank you Chief okay we'll start with the py quote um from Chief Flynn his oath of office remarks in January of 2008 these comments established are guiding principles and that's how we operate every day uh the last sentence there our measure of success will be the reduction of crime fear and disorder in Milwaukee that's that's what we go by uh if you look at the I forgot the other part I'm sorry think about response times that's why we're here our our measure of success I'm sorry sir our our measure of success will not be our response time to non-emergency calls so he's talking about what our measure of success will not be as well as what our measure of success will be thank all right um first slide here response times as they relate to crie rates so if you look at the uh the upper table there uh Priority One calls these are all Priority One calls from 2007 to 2000 through 2010 and then the first part of this year um the average response times as you can see there's a a slight increase from 12 minutes to a little over 13 minutes um the uh the bottom portion of that table shows our our average response time to all calls which you can see fluctuates a little bit but actually uh in the first part of this year it's actually gone down quite a bit um now compare these response times to our overall crime rate if you look at the lower table there our violent crime rate from 2007 to 2010 of course has dropped significantly if you look at as it compares to our response time there's a slight increase in our response time but that increase is not having an impact on our violent crime rate it's actually going down despite the fact that there's a slight increase in response times and let's look at um another representation of that this table shows the drop in violent crime crime rate and uh as it compares to the slight increase in um overall response or excuse me response times the priority One assignments those uh crime rates are per 100,000 people so let's talk about this a little bit more response times research has conclusively proven that there is no correlation between response times and reductions in crime um in fact response time is a rea active measure to Crime um crimes that have already occurred some research and we'll talk about it in a minute um shows that caller's behavior as it relates to calling the police has more of an impact on response time than police policy does um now this doesn't mean that we don't care about police response times in the early 80s we developed the telephone reporting unit and in 2008 Chief Flynn developed the differential police Response Unit both of these units were created created to handle non-emergency or lower priority calls in a more efficient manner and in doing that it allows officers to be more proactive and do more problem solving policing uh since the implementation of the Dr uh the dpu um we've been able to serve 25,000 more citizens as evidenced by our C15 um unable to locate the caller code and I'll explain that a little bit more um on the next slide here we can take a look at the numbers so from 2007 to 2010 there's a significant decrease in the c-15 clearance codes those codes are the clearance codes that officers give upon completing an assignment if they can't locate a complainant someone who has called the police they give the assignment a C15 clearance code and in looking at the numbers those numbers have decreased significantly since 2007 which suggests that we're finding more people and in finding more people it would be logical to conclude that we're actually filing more reports than we otherwise would be um the number in 2007 just for the record is not an anomaly the the previous numbers 2005 and 2006 are also both in the 70,000 range okay can we just go back there any questions about that those are calls for service in which squads historically would get sent can't find anybody they would just report back I can't find the complaint and I'm back in service wasted time okay yeah and for the benefit of everybody could you define when the clock starts ticking for the for the response times that's a good question sir the response time that we're showing starts at the the moment actually the caller calls the police it's not even the time they hang up with us so it's the moment they call us the telecommunicator initiates a complaint and that's when the clock starts ticking and so the response times that we're showing you are from that moment until the officer arrives on the scene and calls a dispatcher and says that they're there thank you explain what could happen during that process from the call creation to the dispatch um well from the call creation um up until it's dispatched the telecommunicator can actually remain on the phone with the victim Gathering more information um is that what you're referring to that um entering sending perhaps to the fire department back between the TC and the dispatch there there are some emergency calls obviously where the fire department to get involved for medical reasons or for a fire obviously and uh so there are times where we will um transfer a caller to the fire department allow them to talk to the fire department and uh they'll get the information that they need and pass the caller off back to us we'll continue to get the information that we need so there are there can be several minutes actually between the time the call is initiated until the time the caller hangs up and um that's all included in our response time so it's uh um I think important to note and our call response time in does not include if someone's calling on a a cellular phone that first go to the Sheriff's Office and then has to wait to be transferred to us after it's transferred us then that's when the clock starts ticking in yes sir the clock start sticking for us we are in the process of taking over those calls um as I'm sure you know I have a question then so in a couple places you've noted that for example the correlation analysis and then statistically significant differences is in the uh unknown complaintant how is that analysis done um who does that analysis are you referring to the c-15 yeah the C15 and then you also had another slide that talked about correlation correlation I think between violent crime and response rates well all of the uh the the c-15 codes and the uh response time codes are all generated um through the cad system the computerated dispatch system and so those times are very specifically entered in accurately um by the dispatcher and the telecommunicators I guess I'm asking about the statistical analysis okay so you're say just the researcher and me when you're saying these are statistically significant differences or these correlations are done and I believe we have slides that talk about the Kansas City uh research regarding response times and its impact on crime and crime prevention and I believe we have that or we have the quotes from uh JQ Wilson and Dr Kellen regarding that do we have that correct correct it's coming up in somebody's doing that analysis that's leading someone is saying doing a statistical analysis saying these are statistically different correct I I think we're answering your question but if not I'd be happy to respond when we get to that slide how does our response time compare with other comparable cities my understanding is that it's um comparable at at worst if not um well let's let's say that it's it's comparable um I don't have the exact numbers um we can get that but we can get that and it varies a lot forious factors different police departments have different policies so the policing philosophy and also the attitude of the citizens toward the police has a lot to do with response St it's not always even the way um calls are categorized by police department we have five categor other police departments may have three four six the comparisons might or might not be valid unless you take specific calls like shooting robbery Burg that might be a more valid than overall and then you said there's something in place that's going to change you know now that so many people have cell phones and you know I know was when I call on a cell phone then I get the sheriff and then the sheriff has to transfer me somewh else so there's a process in place to start changing that because that I think is would be really currectly um chiefly directed this year that we take over 911 service in the city of Milwaukee so that we don't lose calls that our people give get disconnected from the transfer from the sheriff's department to the police department we have four of the carriers on board we have two more that we're taking on what it is is they will call us directly and we are testing that we have I four of the large carriers we still have to take on AT&T Mobility which is the largest but they will come directly to the police department what that will create for us a situation where there is an incident in a neighborhood we might receive one call something in the house like you said though a car accident all good citizens will drive by report the accident we will receive 50 calls when we look at our data sets though those are all just converted into the one one incident thank you okay um the differential police response this is kind of an overview this is coming uh directly from our sop uh was created in 2008 purpose is to free squads to do more proactive policing it's staffed with limited Duty Officers so it's not really taking away from our our street Patrol officers um they they're handling calls that are not in progress or not or that are not in progress or just occurred um and at any time if they determine a squad is needed for an assignment they can certainly send it back to Communications and then we dispatch a scene um and the the key thing I think to keep in mind about the the differential police Response Unit is that it allows us to service a need of a a citizen more quickly because we can do it more efficiently we don't have to send a squad with officers to someone's home we can handle the the issue or the problem over the telephone my I can't the idea for DPR came to me the following way we were going through our injured uh officer reports once early in my tenure and at that particular point point in time we had 150 officers who were injured and were on various forms of light duty and I said that's as many people as I have in a district I so I have a virtual District then this light bulb went off of my head and I thought to myself well an awful lot of police work does not require the armed authority of the state in your living room that's basically what we provide all right and so one of the stress and tensions of my job is where does the armed authority of the state belong at a given point in time and what should it be doing and since an overwhelming majority of our calls or people don't know what to do and they need somebody to tell them well we can do that over the phone how many times if you called the cable company and they said well we can be there the day after tomorrow in a sixh hour window or we can try to help you out over the phone how many of you say well okay what do I got to do tell me so we're applying that that analogy and because of that these officers are doing police work over the phone this isn't just we're going to take a report this is somebody's making noise next door I've had officers on DPR call the next door neighbor and say you mind lowering it this is Officer Sono from the Seventh District which you lower the music please oh okay calls back the complaintant is the music lower yes it is all right car doesn't have to go the way it is right now I'm taking somebody off a parking walk to get to the noise complaint and they get there a half hour 45 minutes later and the nois is down anyway or it's a C15 right so the point is we've developed the capacity in the police department to have police officers handle problems but not actually have to show up in person this speeds the response reduces the number of responses that end up being you know C15 but above and all and most importantly it's building time for cops to be in public spaces preventing crime we'd lost that and that's what we're trying that's why we're doing crime prevention we've got more cops on the dots because they're not all chasing 911 calls all night long we're coming up with different ways to handle it