okay when you call 911 the details the calls all start the same 911 what is your emergency but 911 dispatchers never know what they're going to hear on the other end head and they're listening to me through my my god it's up to the dispatchers to handle mental health patients since we don't actually respond out to the scene where the first point of contact with them if they're having a crisis or if a family members having a crisis and to better understand how to handle that crisis the Pinellas County Sheriff's Office hosted a two-day communications crisis intervention workshop for bay area law enforcement agencies for us to ask the right questions to make sure they were where's dispatchers learned ways to get important information from callers I'm trying to build that comfort level that you know we're not just strangers over phone anymore she has my first name building trust that keeps the caller's calm and safe see if they can maybe find find these these devices in your houses that is that something that you're okay doing this is also a true beers we're hoping that they can put on a class every other month or every few months and get a majority of their people trained training dispatchers to make sure each for those old bay news 9 connecting to the Capitol tonight another debate over abortion bills a House committee has signed off on a plan to stop giving money to plan