We can't give a return without a receipt. So, he keeps yelling and then he spits in my face because we can't give him a return. >> I didn't spit on you. I literally sneezed. I sneezed. I sneezed three times. I'll be detained for sneezing. >> Most Karen customers tend to be demanding and insist on having things their way, occasionally becoming aggressive towards employees when their expectations aren't met. But what happens when law enforcement intervenes to address this behavior? >> She comes and chokes me, spits in my face, punches me. I had a spit in my mouth. I know when you calm that tone the boys down and you won't get smacked. So uh uh uh calm it down. >> I'm sorry. >> We all got to watch your mouth. >> Here are several instances when Karen customers attack employees, but it backfires. Signing with a case of this lady who thought it was a great idea to punch a supermarket employee from a grocery store in the presence of cops and [music] walk away with it. >> Officers were present when a woman assaulted an employee at a grocery store. Get off of me. >> Get off of me. >> Don't do it. Don't do it. Stop. Stop. Stop. Relax. >> Get off of me and talk to me like a person. >> Sit down. >> You can't go around punching me in my face. >> I'm sick of the comments, man. >> On June the 2nd, 2024, what started as a typical day at a grocery store quickly spiraled into chaos when a woman's temper flared over a harmless comment. The situation rapidly escalated from a verbal altercation to physical violence, catching the attention of nearby police officers. As tensions rose, the officers attempted to defuse a situation. But the woman's aggressive behavior left them with no choice but to intervene. Like most Karens, she displayed resistance and entitlement at its best, despite her audacity to misbehave [music] in the presence of the police. Get off of me. Get off of me. Don't do it. Stop it. Stop. Stop. Stop. Relax. >> Relax. >> Relax. >> You're under arrest for battery. Stop. Stop. Relax. >> Relax. I'm kissing my pants. >> Awesome. >> What the way? >> She's not going anywhere. >> Relax. >> [ __ ] I can do it. I'm sorry. Get off of me. >> Stop moving. Give me your hands. >> Stop. You're going to get yourself in trouble. Stop. >> You don't need to do that. >> All right. >> Get yourself in trouble. >> Calm down. >> You shouldn't even use your >> Stop kicking me or you're going to get another charge. Stop. >> Calm down. Calm down. >> Stop. >> Calm down. >> Stop. >> Going to move her wrist. >> Just calm down. >> There you go. >> Let me hear what they have to say. I don't know what happened here. Well, they didn't even want to say anything. >> All right, just not that serious. Relax. Relax. Just relax a little bit. >> All right, come sit down. >> Yeah. Yeah. I'm not going anywhere. >> Are you her driver? >> Yeah. Awesome. >> Huh? >> You got to sit down. >> What was all that about? >> Yeah. >> What was all that about? >> Sit down. >> Thanks, punk. >> Sit down. Relax. >> Stop manhandling. >> Stop. Sit down. >> You're going to get a Yo, stop. >> Listen. You're going to GET ANOTHER CHARGE. >> MANHANDLING. RELAX. RELAX. See if you want the medicics. >> Get off of me and talk to me like a person. >> Sit down. >> I'll I got her. Sit down. Relax. >> Yeah. Just >> You want the medics? >> Yeah, I do. >> Go talk to him. I got this. >> Can I have my other headphones, please? I >> will grab it. >> Can you help me put it away like I wanted to do in the first place? >> Give me your phone. Give me your phone. >> Just calm down. >> Give me your phone. Okay. >> Take a deep breath. Okay. >> And your phone. >> I got you. Take a deep breath. Relax. Are >> you having a bad day? >> Listen, listen to me. >> It's okay. You can have bad days, right? >> You can't go around. Bunch of people on my face. >> I'm sick of the comments, man. I get it all day long because I'm a pretty girl and I'm sick of it. >> I mean, it's embarrassing. I get it though. I get it. I get it. Take a deep breath. Despite the officer's attempts to calm her down, the woman continued to struggle and her actions were becoming increasingly erratic. Being a pretty girl, she thought she would mess around. But one thing she missed was that her arrogance was about to bring about her downfall and teach her some humility in the most embarrassing of ways. >> What was all that about? >> Yeah. >> What was all that about? >> Sit down. >> Thanks, punk. >> Sit down. >> Stop manhandling. >> Stop. Sit down. You're going to get a Yo, >> listen. You're going to get another charge HANDLE. >> RELAX. RELAX. >> See if the medic get off of me. Talk to me like a person. >> Sit down. >> I'll I got her. Relax. >> Yeah. Just >> You want the medics? >> Yeah, I do. >> Go talk to him. I got this. >> Can I have my other headphones, please? >> I will grab it. >> Can you help me put it away like I wanted to do in the first place? >> Give me your phone. Give me your phone. >> Just calm down. >> Give me your phone. Okay. >> Take a deep breath. Okay. Enjoy. >> I got you. Take a deep breath. Relax. >> Are you having a bad day? >> Listen. Listen to me. >> It's okay. You can have my days. All right. >> You can't go around my face. >> I'm sick of the comments, man. I get it all day long because I'm a pretty girl and I'm sick of it. >> I mean, it's embarrassing. I hate it, though. I get it. I get it. Take a deep breath. The cop handled her professionally, deescalating everything. But from her response, it was clear that she wasn't ready to take accountability for her inappropriate actions. I'm going to figure this out. Okay. >> I don't like treating treating people like that. Okay. That's why I was trying to get you to calm down. >> Where are you staying? Do you have ID on you? >> Sit inside. Can I go in there and grab it, please? >> So, listen. Listen. We can't can't we can't be doing stuff like that. Okay. It's a little bit different in South Florida. I understand the comments and stuff like that, but you know, you know what they say. Beauty is pain. what I said I said something >> don't even know what the mean talk to me like I'm stupid >> I'm sick of that man but listen >> you try and cover that up as if it's something else >> as the officers tried to piece together the events leading up to After the altercation, they uncovered a surprising catalyst for the woman's outburst. The employee side of the story painted a picture of a misunderstanding that spiraled out of control. The employees reluctance to press charges stretched the tense moments into an uncomfortable standoff. But that was not enough reason to have her react as she did and still not mean that she was going to walk away from the situation unscathed. >> What happened? No, it was just a a a very Okay, so I was getting ready to empty the garbage. >> Did you get that from her? >> Yeah. >> So, what happened? >> He walked by with all this and I was exerting some what I thought dry humor. >> So, she the cart passed by and I go, she's she's very thirsty. I said it to him >> and and she goes like this and then she comes up to me and I don't remember if she said anything but I thought she oh do you want to mess with me or something of that nature and I thought she was joking >> like she was going to pretend to hit me >> you know you want to mess with me you know kind of like that so I just stood there and then she actually made contact and punched me >> with what hand >> with I believe her right hand >> once and that's how you're bleeding >> all right do you You want to press charges on her or you want to get arrested? >> Well, you know, she like I I'll probably be okay, but I'm thinking she can't keep doing this. >> I get that. >> Can I at least get your ID on me? >> Huh? >> Can I at least get your ID? >> I mean, and I don't need this. I got enough going on. >> And I was actually just trying to be friendly >> and not even really to her. Just to anybody who was going out. >> I mean, you might want to ask her what I said. Maybe she thought I said something else. I just said, "Wow, she's really thirsty." >> So you said, >> I was kind of like, "Wow, she's really thirsty." But I'm >> So you said, "Wow, she's really thirsty." And she said, "What are you trying to mess with me?" >> Eventually, as the dust settled, the true impact of the woman's impulsive behavior became clear. Her entitled attitude had not only ruined her day, but also left her facing serious legal repercussions as she was taken to [music] custody. >> Put her in the car. >> All right. You going to take my water? No, that's that's not going with you cuz you're going to jail. >> That's what happens when you punch people in the face in front of the police >> and then you fight with us as we're arresting you. 9269 case number please 951 951 >> I'm going to take this off. Okay. >> You're going to have to do it through. It's over top. It's not equipped. >> Okay. So, do I Okay, I have to pick it up like this. >> Undo one. >> No, no, no, no. Handcuffs are not coming off. My wrist hurts cuz I was fighting with you, bro. Are you serious? >> You didn't even use your words. >> I don't have to use my words. Once we're once we say you're going to jail, that's it. That's how it works. >> You clearly don't know how to follow step of procedure in Come here. I'm so proud of you. I'm sure you're so proud of yourself. Maybe you can go home and masturbate about it later. Did I run? No, I didn't. Look at that. Tommy. >> In the end, she was charged with battery. Speaking of Karen, customers attacking employees and it backfiring. Meet this couple, Shri and Ross, her husband, who attacked employees at Burger King over some chicken nuggets. >> They took it and threw it in. >> Where they hit you? Right there. >> That red line. >> Yep. >> We was fighting from over the counter. >> Over the counter. >> Yeah. >> How old stuff on the counter center? >> I pushed it on the floor. I'm not going to lie to you. I pushed him on the floor. I swear to God. >> On September the 29th, 2023, police officers responded to a call at a Burger King in Maricopa, Arizona. What started as a routine fast food order quickly spiraled into a chaotic situation as a dispute over chicken nuggets escalated into a full-blown altercation, leaving employees shaken and a local couple facing serious legal consequences. The incident began when 44year-old Sheree Ross grew impatient while waiting in the drive-thru. Her frustration boiled over, leading to a shocking act of aggression that set the stage for the mayhem to follow. As tensions rose, Ross' family members arrived on the scene, transforming a simple misunderstanding into a dangerous confrontation. The situation rapidly deteriorated as the angry customers allegedly began vandalizing the restaurant and challenging employees to a physical fight, a decision they would later regret. >> He came in here. They just they just start acting crazy, these people. And she she's I'm so like Yeah. Take a deep breath. >> We were behind the car. >> Is it Are you injured at all? >> He hit me in my hand with this thing right there. They threw this nagging thing at me. They threw trays at me. >> Were they back here? >> No, they were >> No, they right here. They took these trays off and they slung them at her. >> They threw drinks in the door. >> Okay. >> They had another lady back there, too. >> We'll figure it out. We have I told the other people to go look for them. So, we got the plate from you guys. You need the fire department to come check you out. They're hitting you in the head with that stuff. >> And I tried to block it, buddy. >> What was your mad about? >> So, the girl asked me for a four piece nugget. She asked a value nugget when I said, "That's the four piece nugget." She was like, "Why do I want to pay $4 in a fourpiece nugget when I can get a eight piece nugget for um the the thing?" I said, I was just bringing up what you said was the value nugget. And so she was like, never mind. I'mma come up there with my order. I get up. Whatever it is that they had, this is his cup, too. Whatever it is that they had in their hand, they took it and threw it in. They threw sanitizer at us. They sanitizer at us. >> Give me a minute, please. >> And then she threw that She threw her drink at me. I threw her drink back at her. >> When they were throwing stuff over there in the drivethru, they >> both in the drive-thru and in here. So, she comes around, she gets out her car. She They're like, "Come on, let's fight. Let's fight. Let's fight." I'm like, "Girl, I'm not about to fight you over some nugies. You can get out of here with that. Take your take your mess out of like, come on, let's fight. Let's do this. Let's do this." Next thing you know, some man came in here in a whole different car and they just all just start throwing stuff at me, throwing ditch at me. >> There was three people total. >> Three people total. Two black girls and a black guy. >> As officers continued their investigation, they uncovered the full extent of the damage inflicted during the chaotic incident. While gathering evidence, they spoke with a young employee who had been caught in the crossfire, revealing the physical toll the incident had taken. >> I see your hand. >> Where' they hit you? Right there. That red line. Yeah. Picture your hand. >> What got thrown at you? Something from back here. >> It was You know the glass box of cookies that they usually have here? >> Oh, yeah. >> They threw that at me. >> The display one? >> Yeah. And it broke on my hand. >> Wow. >> That's glass, you said? >> Yeah. >> Okay. >> Nice. >> Which one threw it at you? Do you remember? >> It was the guy. >> Yeah. I only >> when he threw it, did he say anything to you? >> No, it's like when I it came over here. He just I didn't know where he came from. He wasn't with them when I when I was out there talking to them about the whole situation. And I come in here cuz I was I was get I was out there getting their license plate and they were talking to me about how they should like get the manager out here cuz and make her clock out so we could kick her but to fight her, >> right? >> They said that to you. >> Yeah. >> And they like there's there's no reason why there that she should be talking to us like that even though they asked for four piece, eight piece and another four piece of value. Uh, so when you guys get the orders over the intercom, everyone's able to hear what's being said, right? >> Yeah. Everyone who has the headsets on will be able to hear. >> So, did you hear what was said between them? >> Yes. Uh, all the manager was just said that well, you ordered the four piece, but since you're saying the eight piece, we'll do that for you. And I guess they took that as disrespect. And before we even get their other orders, they just drove in. And then since they were busy, their line was slow and they also got aggravated because of that. >> After gathering all the evidence that was needed, the officers tracked down Sheree Ross, who offered her version of events. Her account painted a different picture of the altercation, claiming she was the victim of poor customer service and unprovoked aggression. However, she failed to understand that sometimes the world doesn't bend to our desires, no matter how hard we wish for it. >> My mom was trying to talk to you. >> Okay. >> I'm trying to I just saw you sitting there and I want to turn around cuz I was actually getting ready to call the police um >> cuz the incident at at Burger King >> and I want to tell you like I'm just left the grocery store. I got groceries in my car. >> Can I I mean come on the other side and I'll talk to you on that side. >> This is like the most ignorant. So I left the grocery store. I stopped at Burger King to get my kids some nuggets. So I'm in the drivethru and I asked for nuggets. The lady on the intercom with an attitude, that's not what you said. You said it. So, they left her sitting in the drive-thru forever. So, I'm like, I got to the window. I was like, "Just cancel my order. I don't want it no more cuz you rule. You in customer service. You don't talk to people like that." And she, "Look, I don't got time for this." She threw a whole You see all this pop all over my car. She threw pop inside of my car. W my daughter up, wet my young kids in the back seat. So, I got upset and I was like, "No, you not going to do that." So, I pulled into the front. The young guy came out saying, "He the manager." I was like, "So, you let your workers do stuff like this? Just go pop and expect nobody not to do nothing back?" I was like, "No, that's not how it worked." I was like, "I'm calling the police." I said, "I'm reporting y'all." I was like, "And I'm messing around to beat this lady." I'm not going to lie. I did say that. And so he was like, "She didn't do anything." I said, "How?" She didn't do nothing and you see all this pop on my car. So I go in there and she um I all right, I got something for you. I said, "I got something for you, too?" I was like, "Come from around the corner, around the counter or whatever." So I'm like, she never came from around the counter just talking mess. another customer seen her do something and like I think threw some water or something crap on her but she crazy like that lady is crazy and I'm trying to my son is like throwing up so I'm trying to get him we just want to get him a spite and something to eat >> and so I'm sitting up here trying to call corporate like 99 times and they not even answering so I can report this location but I don't appreciate that crap and she when I'm calling the police call them cuz when I get to home I'm calling them too and that's what made me turn around cuz I saw you sitting there Huh? >> So, but I don't know. Like, I just something got to be done. That's not fair. Like, that's just not right to me. >> Okay. You guys got your IDs on you? >> I just did. You okay? >> Oh my god. He hot. That's what it is. >> Oh my god. I'm shaking. I'm all upset. Like, what the heck? Initially, Ross adamantly denied her husband's involvement in the incident, insisting he was at work during the entire ordeal. However, as officers pressed for more details, the truth began to unravel. >> Did you like your husband or something go in the store as well? Or >> I don't know who came in. I was so upset, honestly. I just like I was yelling at this lady and I pulled off and turned off the down the side by uh what is that? Planet Fitness. >> Okay. cuz they were saying your Suburban was there as well. >> My husband is at work. >> At work? >> Yeah. >> Okay. So, you wasn't there at all with the Suburban? >> My husband is at work. He works at Dick. He's at work. He the only one there at the store. >> Okay. >> All right. Just stand by for me. What kind of cup did they throw at you? Do you have the cup or was it just >> Oh, no. It's probably in the drive-thru. It was a paper cup. Like it >> it >> Yeah, it was a white cup and it hit the window. It came in the car and then I think it bounced out in the drivethru. So it's probably in the drivethru everywhere. >> Okay. So when you went inside, what happened when you went inside? >> When I went inside, we was yelling and I told her I was like, "You don't uh you don't treat people like that. You come from around the corner." I told her, I was like, "I'm about to beat your That's what I did tell her that you I got something for you." So she got on her phone and started dialing something. I was like, "I don't care." I was like, "I'm not from here, but you not going to sit up and disrespect me like that." And then she suddenly just talking from behind the corner. We threw some stuff over the the napkin holder and all of that crap over the counter, and she still didn't come out. And I was just like, "Okay, whatever." But nobody came from behind the counter. We was fighting from over the counter. >> Over the counter. Yes. And you threw a napkin holder over there. >> No one's hands touched. >> Nobody's hands touched nobody, but I ain't going to lie. I did knock all this off the counters. >> Knocked all the off the counter. >> I'm sorry. >> And then you threw a napkin holder. >> Yeah. >> Okay. Yeah. Did you throw anything there? >> No, she didn't. She was standing next to the uh like next to the counter. I thought the girl was going to try to grab her. Honestly, >> just telling her how wrong she was throwing papers. That ain't going to fly. >> Okay. So, then they're also saying there was a guy, a male in a Suburban that was there, too. >> I did. I called my husband and told them what he did, but I don't even know. I was so upset. I really don't even know if he came. Like, I got I was just mad. I'm not going to even lie to you. >> Okay. So, he didn't come there while you were there? >> I don't think so. >> Okay. And you say he's at work? >> Yeah, he's at work. >> Where does he work at? >> Um, at the restaurant across the street. Dickies. >> Dickies. Okay. >> No, I'm going to tell you. Um, I did. My husband did come up there, but I'm going tell you I lied cuz I didn't want him to get fired for leaving his job. >> Okay. >> Can I have you step out of the car with me? >> As they moved to continue their conversation by the police truck, the truth of the situation was finally coming to light piece by piece. In a surprising turn of events, she started spilling the beans about her family's full extent of involvement in the matter. The revelation added a new layer of complexity to an already tense incident. >> You were saying, >> huh? >> You were saying? >> I said my husband came up there, but he came up there and he started taking pictures of the car and my kids was crying and he came in there and told us to leave. Basically, he was like, "Y'all get the f out the door. Just leave." I didn't say nothing cuz I didn't want him to get in trouble cuz he did leave his job without nobody else being at work. >> But he said that he told his boss that he left. >> What was your daughter's feeling? >> Just yelling basically. Yeah, just yelling. >> What made you guys go inside? >> Because she threw the pop. Like she threw it and it went all on my tears and I got mad. Like really that's the only reason I even went in there. I'm like that was just unacceptable to me. And then I went in there to really file a complaint with the manager. But then they just automatically was rude and it just like I got triggered. I'm not going to even lie. Like I feel bad, but it was just like you don't do that to people. >> You throw the nuggets at the person. >> I didn't even get food. I didn't get anything. I told them no. I said I don't want my order. I don't want nothing. >> So they just >> And she threw Yeah. She threw a big like big cup of orange pop. It's all over my car. >> So my partner was saying on video like you throw something at it first. >> I did throw some water. You can do some water. >> Yeah, >> that's what I'm trying to >> I don't know why. >> It didn't hit her though. It did not hit her. >> Yeah, it didn't hit nobody. >> The more Ross explained the sequence of events, it became increasingly clear that the disturbance at the fast food joint was far more intricate than initially reported. With all the evidence at hand, they apprehended her. But her demeanor was far different from what Ross mentioned earlier on. >> Okay. Be nice and cooperative. put two on mess up your watch either. Just got to see the back of my phone. We'll talk about it. Okay, we'll talk about it. >> Can I have my phone or no? >> Let me lock these up first so they don't lock on the move. Okay. I no they don't know what else is called. Okay. You want your phone call you said? >> Um it's all right. If I can't talk on it ain't no point in having There's nothing sharp or anything on you, right? >> The investigation took another turn when officers located Tavvaris Ross, Shere's husband, at his workplace. [music] The discrepancy between his understanding of the situation and the facts presented by the officers highlighted the confusion and miscommunication that had fueled this explosive confrontation. I ain't going even lie. I threw they threw something at my wife. I threw something. You should have seen my son. I don't know. I don't know which one of y'all was there, man. My son was in the his whole face was red throwing up, bro. >> They threw a whole I don't know what that was. She threw in his face. He was in the back seat. He [ __ ] He's four. I apologize for cussing throwing off. He four years old, bro. >> Okay. >> My daughter's only 12. >> She didn't have no reason to cuss my cuss my wife out. I don't care what was going on. My wife was wrong and she was wrong. They ain't had no point for it to even escalate as far as it did. But she didn't have no reason for She sent the girl to the window. It should have been dead from there, I thought. So the girl right Oh, my fault. My fault. So the girl I I'm not I'm not on there, man. So the girl sit up right here. She sits up, comes from behind the girl, and throw a whole extra-L large cup of [ __ ] in her face. Not my wife. She threw it in my daughter. That was my daughter. That was my baby in the backseat. Four years old. be seizur. >> Okay. >> So, no one threw some no one threw anything out of your guys' car first. >> No. I swear to God. >> How do we get to the point where someone's having a glass cookie thing shattered on them? >> Nobody had no glass cookie thing shattered on them, bro. Did y'all Did y'all look at the cameras? >> Mhm. >> Ain't nobody throwing no glass cookie thing shattered on nobody. >> How' all the stuff on the counters end up on? >> I pushed it on the floor. I'm not going to lie to you. I pushed it on the floor. I swear to God, I did. I didn't throw nothing at nobody. I didn't throw nothing at nobody. You can go look at the cameras if I'm telling you to look at the cameras. I didn't throw nothing on nobody. Okay. >> All I'm saying I'm a man, man. I think you came by my You pulled me over the other day like cuz of cuz of my plate thing. Cuz I had the paper plates up. >> That's not me. >> Oh, >> that's all right. No, I don't. >> But bro, what I supposed to do? Cuz neither one of y'all do the same thing. I got four years old. She going to have no reason to do what she did as a worker for a company to come behind. If you sent somebody else to handle the situation, why would you come from behind your worker to throw a hole? I don't know what it was. I'm assuming it was >> Why didn't you call us? >> I did. >> I did. >> So, I'm not saying what the other person did was wrong or what was right. Okay. But I talked to your wife. She told me she threw water at her first. >> I didn't know that. Where's your [ __ ] Wait a minute. Who? >> Your wife threw water at the lady first. >> No, she didn't. >> That's what she told me. Why would I lie to you? I'm not lying to you. Your wife is very nice. >> I ain't disrespecting you. I'm not I'm not saying that, but she did. So, she's like, "I did. I [music] was upset. I threw I threw water at it and then she threw the soda and it hit your kids." That's what she was telling us. >> That's kind of how it started. >> She said she was upset. So, if you didn't see that, that's fine. It's not a big deal. >> You telling me my wife threw something first? And I'm being I'm not being straight up and down with you. >> I appreciate you. No, that's what she told me. Yes. >> And I know I see you not lying, bro. And I I feel up right now cuz man I didn't get what I didn't get what you got. She didn't give me that story. All I heard crying in my and I pull up in my >> Did you come up after the fact? >> Huh? >> Did you come up after the fact? >> I was on the FaceTime with her. >> Okay. >> So all this time she telling me I >> So she's in the drive-thru while you're on FaceTime. >> Yes. She's sitting on the passenger side. My daughter driving. She like, "Man, I like she cussing me out." I like, "Look, just chill out." >> I told her to leave. Okay. >> She's like, "I can't leave cuz they got they doing the same thing to the man in front of me. >> They got me blocked in." >> I called over there. >> I talked to a manager and I and it wasn't even a man. It was it was some somebody else. I said, "Ma'am, could you please tell him to whoever was ever going on, you can ask them, could you tell him to clear up the line so that people can get out with?" I said, "My baby in the back seat is hot and he's sick. Can you please let him get past?" And she said, "Hario, let their men get his stuff so they can get it done." After that, the phone went dead. >> Okay. >> That's when all the the commotion. >> That's when you went over there. >> Okay. >> Yeah. >> Tavaris Ross found himself facing the consequences of his behavior. The arrest process revealed moments of regret and reflection. As the gravity of the situation began to sink in, they were being taught a lesson on humility and in the most embarrassing way possible. >> We have the key so we can lock it up, Ael. >> Okay. on. >> In the end, Sheree was charged with five counts of disorderly conduct and one count of damage to property, while her husband was charged with assault, disorderly conduct, and damage to property. Up next is Channing, a man who couldn't take accountability for his actions and went ahead to throw tantrums at the officer. We can't give a return without a receipt. So, he starts and then he spits in my face because we can't give him a return. >> And she grabbed by my by my shirt. I told her like, "Listen, I didn't try to sneeze on sneeze on you um on purpose. I don't sneeze in my hands. I don't I sneeze. I cover it up, but I I that's the best you're going to get from me." >> No real officers. I got respect for them. I know real detectives and they know me. I got respect for them. >> On September the 20th, 2024, a product return at a Walmart in Flaggler County, Florida, [music] spiraled into chaos. The customer, 37-year-old Channing Cooks, became aggressive and entitled during a [music] disagreement over store policy. His shocking behavior was captured on surveillance footage. When police arrived, Cook's demeanor changed [music] dramatically. He gave a shaky explanation that contradicted the evidence, revealing a pattern of problematic conduct. The incident quickly escalated from a routine return of purchased goods to a serious confrontation with legal [music] consequences. as his story began to unravel, revealing a pattern of behavior that would prove difficult to justify. >> Do me a favor, step out. Can I step out? You have anything on you that poke me, stick me, cut me, or hurt me? >> No, sir. Can I Can I turn you back? >> Can I find out what it's for? >> Absolutely. Give me this medical. >> You're just being you're just being detained. Just relax. >> I shouldn't be being detained. >> Snee back. >> I should Is this about Walmart? Really? Because I sneezed. I'm not against the law to sneeze. She was in my personal space. So I don't I don't I don't I'm not understanding. >> Okay. >> All I did was sneeze. She was in my personal space last night. >> Okay. >> Don't be entertained. >> Just a tangle. Just a thing. >> As the investigation unfolded, Channing's uncooperative behavior and inconsistent statements only serve to complicate matters even further. His insistence on his version of events, despite mounting evidence to the contrary, made it clear that he couldn't handle the heat and decided to make things even worse for himself. >> You understand? I do not understand. >> And what part do you not understand the rights? >> Under Why am I being detained in handcuffs? >> I I would love to explain that, but I need to make sure you understand your rights first. >> So, do you understand the rights that I just read you? >> So, I'm not under arrest. >> You are not under arrest right now. You are being detained. You are not free to leave. We are conducting your criminal investigation. That is why I read you your rights. Do you understand the rights that I just read you >> somewhat? >> Okay. What part do you not understand? >> How can I elaborate so that you can understand your rights better? >> You're saying I have the right basically I'm under arrest. No, you're not. You are not free to leave. >> So, this is not under arrest. >> There's a criminal investigation that we're conducting. Okay. You are not free to leave. >> Excuse me. I'm sorry. >> I will get to that. However, I'm trying to follow what make it criminal because this is my sir. I literally sneezed. >> Sir, I'm speaking to you. Can you please speak to me? They They have no clue what's going on. I'm the one conducting helping. Yes, you are in handcuffs. You are not free to leave. >> What did I do? Can you tell me what I did to be in handcuffs? Once you tell me how I can further explain your rights to you so that you can understand, we will go into that. Until then, we are going to sit here and talk about your rights. >> Do you understand that? >> But I don't understand. >> What do you not understand? >> How I got the right to remain silent if you telling me that I got to talk to you about this and I'm scared. >> That's what I don't understand. >> Your rights are telling you you can speak to me or you you don't have to speak to me. However, I'm conducting a criminal investigation. >> Okay. Well, at this moment, I'm not comfortable. So, can you tell me >> what are you not comfortable with? >> I don't understand. >> What don't you understand? >> Why I'm in handcuffs? >> You're in handcuffs because we are >> If I'm not If I'm not under investigation, I'm in handcuff. >> You are detained. >> Why am I being detained? >> Because she's conducting a criminal investigation. >> Yes, sir. Sir, hold on. She's >> I clearly cannot explain it. So, someone else needs to. >> Although he had initially proved difficult to deal with, the truth of the matter did not allow his erratic behavior to continue. The situation forced him to cooperate. even though he didn't want to. >> She's trying to explain your rights to you. Okay? She's telling you you can either talk to her or not talk to her, but this this is part of the investigation. You don't have to talk to her, but until we figure out what's going on with the entire investigation, >> this is the way it's got to be. >> Yes. But this so far, it's >> Okay. So, okay. I understand. I understand. >> So, do you understand the rights that I read you? >> Yes, ma'am. >> Okay. Would you like me to read your rights to you one more time just to make sure? Okay. So, you understand your rights? Yes, ma'am. >> Okay. What happened today? >> Literally, I went to go do a return. >> Okay. >> Something that I bought at at ma'am, >> a return of what? >> Of baby formula. See, I got children in the car. >> Okay. >> I went to go do a return. I literally just walked through the the the line with the stuff. So, the young >> Do you remember what line? >> Yes. Line number four. They they confirmed that. It's just the fact that I didn't have the receipt. I lost the receipt some kind of way, but I don't think she gave it to me from point A to point B. And the lady was like, "Well, you can't return it. You know, you got to have a receipt." So, another young lady went to go verify that I had to return. So, it was all good. But then the manager came from the back and was like, "Listen, it's the policy. Without a receipt, you can't return it or what? Whatever." Okay. That was fine. >> And you're still in lane four. >> No, ma'am. No, ma'am. I'm out of lane four now. I'm at the return. >> Okay. Okay. >> I'm at return. Up front. >> Up front. And there's a lady sitting there talking to me. It wasn't the I wasn't upset. I wasn't anything. And she did say I raised my voice at first, but I literally sneezed. The fact that I didn't cover my mouth, that's not on me. And I always do this. When I sneeze, I sneeze like this. >> Were you Were you guys in the like was the counter? >> She was like literally right in front of me. She was like right here. And she grabbed my shirt. She grabbed me. She she she she hit me in the chest on camera and grabbed my shirt. So if anything, I should be the one person charging. I did not intentionally sneeze on her. >> So when So when that part happened, were you was she behind the counter? Was >> No, no, no, no. She was next to me talking. It was fine. >> Okay. We was like ran in front of each other. We was talking. There was no no ill will. There was no hate, anything like that. So, I'm not understanding how it go from zero to a thousand so fast because it wasn't anything like that. >> To ensure fairness, the cops sought the woman's account of the incident. Her statement would prove crucial in determining Channing's fate. The unfolding revelation would reveal whether Channing was in the clear or if this situation would lead to serious consequences. >> Yes, we have that face. >> All right. Um, so what happened? So I'm sorry call. He was just asking for return on baby formula. Hello. Yeah, my I'm with a deputy right now. All right. Thank you. So he was just asking for a return on the formula. We can't give a return without a receipt. So he starts yelling and then he spits in my face because we can't give him a return. So I pushed him away from me because he's spitting in my face and then he continued to spit in my face. >> Do you have any footage of >> he's going to right now? >> Okay. And then do you want to pursue criminal charges? >> Absolutely. >> Make any threats or anything >> other than just the spitting? >> What did he say? >> He was going to beat my >> Okay. Anything else? >> That was it. >> Channing's demeanor underwent yet another dramatic shift as he tried to play victim though in vain. In a moment of apparent clarity, he made a surprising revelation about his personal [music] life that added an unexpected layer to this already complex case. >> I had no idea that she was even trying to call the police. That's crazy. I the one told her that, "Hey, look, I can press charges because you literally just slapped me in my chest and it stung like a rasmin slap. It stung." And she grabbed by my by my shirt and I told like, "Listen, I didn't try to sneeze on sneeze on you um on purpose." This that's that's an applied assumption. I mean, due to the fact that you even heard me sneeze, I don't even think it should have escalated to this much cuz that's an applied assumption. I didn't spit on you. I literally sneezed. I sneezed. I sneezed three times. I sneezed twice. The second one came a little bit. The third one came a little bit delayed. So, I even gave her a courtesy of turning around this time. Even though I was talking to her about, hey, I can I can press charges for this. In the middle of that, I still sneezed. But this time, I turned around. So, I mean, that's on camera. Cut and dry. I didn't I still didn't cut her out. I was like, "Listen, how could you be so upset with an applied assumption?" No, my sometime my mom got a problem with the way I sneeze. I'm not I don't sneeze in my hands. I don't I sneeze. I cover it up, but I I That's the best you're going to get from me. It was It was nothing. It was nothing at all. And she bloated completely out of proportion. And it's an applied assumption that what I did was intentional. I can see if I didn't sneeze, honey. But you know I sneezed. You know I sneezed. But I'm pretty sure she didn't say, "Hey, our guy sneezed around me." I'm pretty sure she probably said, "Hey, this guy just spit in my face." And that's not how it went at all. Point blank. Period. >> All right, Jennings. This is what's going to happen. We're going to move you over to my car so we can cut some of these deputies loose. >> Okay. It was at this point that he was informed of the incident's aftermath. His reaction to the news revealed a side of him that was both shocking and deeply [music] troubling. As he unleashed a tirade of insults and threats, it became clear that this incident was far from over. So Calvin, here's the thing. >> You are being placed under arrest for battery. >> So I'm being placed under arrest for battery. >> What's in this pocket? >> For battery for what, sir? >> What's in this pocket? >> IDs. My grandma. >> Battery for what? Go ahead. Battery for what? >> So is she under arrest for battery? >> She is not. But you will have the opportunity to argue any charges against her. >> Where where's the battery, though? >> Let me finish my >> I understand that. But where's the battery? >> Where's the battery? >> Where's the battery? I'm I'm being arrested for sneezing. Flagler County. >> Y'all going to make the news, bro. Y'all going to make the news. [clears throat] I'm being detained for sneezing in Flaggler County. I sneezed and it's on camera and I'm being detained. >> Y'all going to make the news, though. Y'all going to make the news. Y'all going to make the news. I will have your badge. I will have your badge. Believe that. Thank you. I don't want to do no more talking. >> Okay. >> Y'all, I'm being detained for sneezing. >> Can I explain this for you? Can >> What is it to explain, sir? >> So, here's the thing. Whatever happened over there, whether you sneeze, whether you span on her, it did end up on her. So, she wants to press charges. >> Sir, sir, sir, she was in my personal space. If you sneeze right now, right now, even if you try to cover your face and you're in my personal space, it's going to get on me. >> Can I explain the rest of this process for you? I >> honest to God, I'm not lying. I just felt a piece of spit come over your teeth. Talk to me just now. >> Channing, >> that's crazy. >> So, did you just spit on me? >> Channing, if you want to press charges on her, you will have your >> Sir, that's not the point. That's not the point. I'm going to jail for battery and there is no battery. You mean to tell me y'all have a camera? I sneezed. I literally sneezed. >> Would you have that footage on camera? >> Okay. And I sneezed. So why am I going to jail for sneezing? >> Real quick, do you want anything going with her? >> Yeah, she can take this photo. >> Is it the the cards in the house? >> Yeah. >> Yeah, we we can get that. >> I am being detained for sneezing. >> Hey, Channing, what's your knees real quick? >> This is unbelievable. >> Watch your knees. Watch your head. >> Channing's attitude took a wild turn after his arrest. He went from zero to 100 real quick, spewing all kinds of nasty insults right at the officers. It's like watching a grown man throw the mother of all tantrums. You have no right taking me to jail foring sneezing. Talking about it did get on her. What the they got to do with anything little How do it feel your balls every day? Every day you get up and your nuts cuz you ain't even got a to ground you. I I bet your is small. I bet you need some tweezers to grab that. Yeah. The I bet your wife probably play with herself more than she really like to. Can't even satisfy your wife. Oh, dude. You got a husband. She like you taking in boy steak. Little fruit cake. I bet you had got stuck in lockers your whole life, didn't you? You had been bullied your whole life, ho. You can't even pay your bills. The I'm worth millions. You ain't worth the my toys more than you. Your be forever stunt like this. I know real officers. I got respect for them. I know real detectives and Daytona. They know me. I got respect for them. You ain't nothing but a flashlight. Get mad at me cuz you small. I bet you can't your wife right. I know you ain't that lady right. I know you ain't. I I know you is not that lady right. She might tell you youing her right, but I bet you in the amount of money you noting her right. You better worry about where the she at. That what you better worry about taking some of that big black slab. I ain't never seen no no site where you see plenty of BBC. You like one of them that pay somebody to your wife. Anyway, [music] you've been bullied your whole life. Your whole life you've been bulli I I can look at a person real [ __ ] I got this gift. I can look at a I can look in your eyes and I can tell you ain't been your whole life. You've been bullied your whole life. At one point in time, you were super duper. You barely made it. Look at him trying to get me the up out of here. You about to do the speed limit 45. You doing 60 trying to get me UP OUT THERE. [clears throat] I CAN'T I CAN'T WAIT. I can't wait to tell him. You doing 60 trying to get me up out there. God law. You You got to You got to uphold the law. You got to uphold the law. You 45. Why the you doing 60 and 45? You know why? Because you was a That's why That's why your boy your kids and your mommy. She should have squeezed her legs together and broke your neck when she had you the And I hope I hope both of your parents did. They need to be on their grave, boy. I don't give a what kind of job I got. A man talk like that about my people. Use a with no nuts. How the out live with y'all stuff. What you think y'all going to do? Trump fried rice your whole life. They need to ban you mother bringing all that over here. Don't give you can't bully and beat the knee. Whatever. I know you got a little and you hate your life. I'm talking plenty cool officers. None of them would have been taking me through this. You ain't nothing but a my family going to have your head. You would not have that badge. I bet you won't have that bad. Wait till I beat it cuz I'm going to beat it. It's an implied assumption that I sneeze. You mean to tell me if I sneeze and they carry through the wind and hit somebody because it got ON THEM THAT'S BATTERY. MAN, you a bet you ain't got no wife. I bet you ain't got no wife. I bet ain't nobody attracted to that, man. What the Yes. Probably need to go on investigation for child porn. You look like one of them straight. You look like you need to go on investigation for child porn. I bet you watch some old crazy. All you do, especially you, [ __ ] you just look creepy. >> Can't get no. How do you live with yourself? How do you real talk wake up every day and not just end? >> For some reason, he wouldn't shut up on the ride to jail. His words became more inflammatory and inappropriate by the minute about the cop's personal life and bragging about his wealth and status. It's like listening to a toddler having the world's worst meltdown. Except he was an adult who clearly had no clue how deep in trouble he was. >> You got the right one. My lawyer's going to run this. I'm sitting on millions. The I drive a S550. Ho, you know what my lawyer going to do to y'all? You crazy. You going to see I'm going to make you a believer today. Shrimp fried rice. I want to your wife. That what I want to do. I want to your wife. But if I and then you go back, you ain't going to be able to do her. If I listen, if I wife, I ain't somebody. If I your wife and you go back in there, that going to be like rolling a hot dog in the hallway. Well, that's the problem. You must have got You must have got cheated on. Look, look at you. Look at you. Ain't you ugly as I'm just being honest. There's nothing attractive about your short on the ground look. I'm serious, bro. What the kind of feel bad for you? You ugly as you smaller than a You ain't got nothing going for yourself. What a badge. I'm glad if your grandma did. I'm glad if your granddad did cuz you know why? Because they should be ashamed of their yourself. They need that. They should be ashamed of their self for bringing some like this in the world. They should be ashamed of theirself. Get mad at me because you've been stuffed in your lockers for the rest of your life, little >> confirm that. >> My is too small, so I'm upset. >> Just when you thought this guy couldn't get any weirder, he pulls a complete 180. Out of nowhere, he starts apologizing to the cop like he's seen the light or something. Then he drops the bombshell that he's actually a youth pastor. Talk about a plot twist. The dude had more personality than a reality TV show. >> Man, I'm upset. That ain't got nothing to do with you. >> And I'm convicted. I'm I'm I'm big time convicted. Like my conscience and and and God is eating me up. I don't know your family. And I apologize for anything I said about them. [music] >> I got you, man. I >> I shouldn't even did none of that, man. I'm convicted. This my fault. I didn't intend to spit on nobody, but I can't keep carrying on like this, man. I'm a youth pastor and there's too many people around here that's doing it just for nothing. But right now, I'm just upset. You feel me? >> So, I ain't going to do that. >> I can't get in trouble with God, man. I just got to sit down and just go through my process. Ain't no need for all that extra. And I do apologize. I'm not just saying it, man. I do. I'm angry. But you just doing your job, man. >> Wouldn't want nobody talking to my son or my daughter like that. >> My wife, you know. So, just upset. That's all I'm >> God knowing ain't got a racist bone in my body. As you can see, my children are Spanish. I just hurt people hurt people, man. >> In the end, Channing's battery charge was upgraded to felony due to similar past convictions. Next is a case of this elderly Karen who thought that he could go away unpunished for hitting a waitress for trying to record him. >> He's trying to beat our guest. >> Look at all of them. >> He put his hands on me worse, but one of the guys out there put his hands on me, too. I have I have both of them on video. >> I didn't hit anybody. I did nothing. But I didn't hit anybody. >> Yeah. Yeah. So, I'm just asking how you ended up with it. Did you scrape it on? >> On January the 4th, 2023, officers were dispatched at Huda's restaurant in Ocala, Florida. What had begun as a complaint [music] from a group claiming to be a nonprofit holding a board meeting in that restaurant over poor service and rude behavior from a waitress quickly escalated into a half-hazard [music] scene. The situation reached a point of no return when a customer confronted a waitress recording the incident attempting to grab her phone. This action triggered a chain reaction [music] leading to a larger altercation involving multiple patrons and staff. The restaurant turned into mayhem with physical confrontations and accusations flying everywhere, [music] leaving everyone involved struggling to comprehend the rapidly unfolding events. >> He's trying to fight the building now. >> Just go. >> He's trying to fight our guest. >> Look at all of them. >> All of them. >> Listen to your That's crazy. >> Let's go. right now. >> No, I want I want this guy Joe to give me that. >> No, the guy Joe needs [music] to give me all the information he told me he's going to give me. If he's if he's the manager that's going to give me the information, >> Joe, where's the information, man? get the store number address. >> So, you got that for me? >> No, I'm good. >> I want him to give it to me. >> You don't want to go there. >> I'm getting ready to slap that phone out of >> I wish you would. video. Call the cops. Call the cops. Call the cops. >> Call the cops. Call the cops. >> Call the cops. >> Oh no. Oh no. You're going to jail. Go on. Oh my god. What the [ __ ] >> What the >> What the [ __ ] >> Look at you. You should be worried about your damn self, [ __ ] >> Don't worry about He put his hands on me. He put his hands on me. >> You're going to jail. You're going to jail. >> No, y'all are all going to jail. >> Upon the officer's arrival at the restaurant, when the dust had settled, they were faced with a challenging task of unraveling the messy situation of events that had unfolded. As they began to piece together the puzzle through witness statements and security footage, it became clear that this was no ordinary dispute. >> Me, I have it. I was recording it and they both hit the phone out of my hand and the guy in the green shirt, he actually attacked me and that's when they all all the guys started fighting. >> The guy in the green shirt that took off on the black, >> he put his hands on me worse, but one of the guys out there put his hands on me too. I have both of them on video. >> I'm getting ready to slap that phone. >> And he hit me right there. >> And then >> where's manager at? >> And then this was the >> Oh, your manager. Do we have cameras? >> Yes. All right, let's go ahead and take a look at that. >> He actually attacked me. Like he grabbed me and pushed me against the wall by my neck and that's when all the guys started fighting. >> I had two guys walking out. I asked if they saw anything. They said they did. They saw Parad. I guess the guy in the tank top out there. I guess he put hands on someone. So, I'm going to go look at footage and see what happened. >> Put their hands on me. >> Both of the guys put their hands on me video. I have it on video. Yes. >> Okay. >> Yes. Both of them. I have it on video. Putting their hands on. I was recording it just for everyone's safety and they both jacked me up. >> Okay. So, I'm going to go look at camera footage that we have like a bird's eye view of what happened and we can use yours as well. Okay. Thank you. >> Just for future like just for the safety of it. I appreciate you recording it. It makes it a lot easier. >> I record everything for stuff like that. Yeah. >> Uh let me just >> The only reason I was doing is cuz all the guys started fighting and stuff and arguing. And so >> does anyone else hit that you saw apart from you? >> No. When the guy in the green shirt hit me, I fell on the floor and so I missed everything. Everyone started like >> when he charged at you? >> Yeah, he charged at me cuz everyone was over here arguing and he charged me cuz I was recording everything cuz he saw recording and then when I fell, I got up. Everyone was just going at it. Like everyone was trying to break everyone up at that point. >> Okay. So you don't exactly saw who else like got here? >> No, no, no. It was just the two guys that both attacked me were attacking every guy in here that was defending us. Like they were the ones starting everything. >> Okay, >> I'm sending it right now. I have videos of them getting my manager's face, too. I can send you. I'll send you this one, too. I'll send you that one, too. I'll send you all of them. This went on for about 45 minutes, and we just kept telling them to leave the whole time. >> It's looking like we might have to see from both individuals. The one out there in the tank top and the one that took a 108. The one in the green. There's >> the one in the green actually hurt my hand when he pressed me against the wall. >> Yeah, the one in the green. He attacked me. He attacked me first. Do you want to show him that video that one of him? >> They both did. I want to press charges because they both attacked me. >> For fairness, the cops questioned the suspect as part of their investigation, but his response hindered [music] a hidden truth as he carefully tried to create a false image of innocence. >> What's What's going on? >> So, we're a nonprofit. We had a board meeting in here tonight. >> Okay. >> Um Sorry, I'm bleeding. So, I'm um the >> sticking out of your hand. Yeah, it's just it's it's actually my nose or something. >> I'm bleeding up here on my face somewhere. >> Hold on. See, hang on. >> Okay. So, so um we had problems with service. We started complaining and the one server started running her mouth. We asked for the manager. He did nothing. Um it just kind of escalated from there. The one girl kept running her mouth. you know, you pieces of, you know, and you know, we're not I'm not a young guy, >> okay? >> So, we're just in there trying to have our board meeting and you know, the staff kept running their mouth. I went to this guy, >> the guy that was just out here, the heavy set guy with the ponytail, >> okay? >> And I said, "Look, you know, >> what's going on? D, we're just trying to have our board meeting." D and >> he did nothing. And she just kept running her mouth, >> okay? >> Um, So, it just kind of escalated from there. There's a couple other employees that ran their mouth in there and stuff and I went over there and confronted him and then things started flying everywhere. I didn't hit anybody. I did nothing. >> How'd you end up with that? >> It's not I don't think it's my hand. It may have been Well, I guess it is my hand. >> Yeah. Yeah. >> But I didn't hit anybody. >> Yeah. Yeah. So, I'm just asking how you ended up with it. You scraped >> I don't know. I don't know because it was like eight people jumping on me, including there were waitresses and and some guy with a pink hat and a dollar bill sticking out of it and >> Okay. >> So, I don't know. I don't know how that happened. I thought it actually I thought there was blood off my nose or something. >> Okay. Yeah. Yeah. >> Somebody hit me here. >> Yeah. Yeah. So, >> take I'm just going to take a look at you real quick. >> No, you're fine. >> Um, it's a little blood on your nose, but I think it's from actually from that. >> Yeah. Well, like I said, I thought I thought the blood on my hand was from my nose. So, >> Okay. All right. As the investigation progressed, officers struggled to make sense of the conflicting accounts, forcing them to rely heavily on eyewitness testimony who testified seeing the man in question hit the waitress. The cops proceeded further to the victim who clarified further what had really happened as they sought her information. >> You know what time more or less it was exactly that it happened? >> All this happened like happened on video. So yeah, it happened at 8:47. >> So yeah, we were looking right around the end. >> It started at like 8:45 probably. >> [music] >> when individual in the green shirt kind of tackled you the way he did. >> Yeah. He pushed me against the wall like um in the video. Can I get your pin so we can like resend a ticket? >> I literally take a picture. >> I couldn't even see what he was doing when he was attacking me cuz I was like this. Like my head was turned away when he did it. >> Like I'm not hurt or anything, but like I have evidence that like he did something. No, but the video like shows him running up. Like >> you have your driver's license on you? >> Uh I don't have it on me though. >> Okay. Then what's your first name? Brianna, >> where did this incident take place? >> Literally [music] on the opposite side of this. >> This is the front of bar and it happened right behind the bar like in the when you walk out of the kitchen, that's where it happened right there. >> Okay. >> Because we were all standing like in the kitchen and they were coming like trying to come in the kitchen and like argue with us. >> The suspect, a 61-year-old man, and his wife tried their best to give their part of the story, hoping to at least get him out of the predicament. [music] However, the more they explained, the less it made sense, and it did little to change the evidence presented. right in your face just videoing like you're a [ __ ] you're >> you know and it's just like get the phone out of my face. >> Did anyone ever even like really talk to you about the guy that sucker punched you? >> No, I don't even know who sucker punching. >> Well, so he was the one that you you pointed pointed him out in the white. >> Yeah. So So we've already identified and everything, right? So what happened? >> I don't know because here's the deal. He was a heckler. He was sitting at the bar and and I guess I mean let's face it >> you're a guy somebody's given a you know getting into an altercation of Hooters's waitress you try to come to her defense that's probably what happened with him. I don't know for sure but I >> he was very verbal and abusive. >> Oh yeah. He was yelling stuff across the restaurant. So >> did it seem like he was protecting her or did it seem like it was it was it was more for her? He came up, you know, like in my face and stuff and I went, >> "Come on, man. Anytime you want." And I, you know, >> you didn't think literally. >> Yeah. I didn't think anything was ever going to happen. >> So, no, you're good. Those lights are very >> he saying we'd like to see a manager because I'll be honest with you. I'm a manager going around. >> Yes, sir. >> If this manager, this guy with the ponytail >> would have dealt with things from the beginning, the lack of service, the mouthing on his employees, >> nothing would have ever heckle us. >> Yeah. And I went I went to him and >> I need your information, her information. And and he wouldn't even give it to me. >> He kept saying, "I'll get it for you." And he never brought it back. >> While she's sitting over at the bench and and we're sitting over here and she's >> Yeah. We have We have like 20 of us at a We're having a board meeting, you know, >> for a nonprofit and and she's over there just like videotaping us and running our mouth and stuff. >> If the man was any kind of manager at all, he would have said, "You need to leave this area." >> Yeah. Get out of here. Go on, go in the back, whatever you got to do to get out of this situation. >> Let me ask another question real quick because common sense, but not everyone uses it, right? Has I know I got your information, your information, your information. Has we got Have we gotten your >> Yeah, they've got everybody's wonderful. Perfect. I'm just making sure cuz we're going to need everyone's >> um >> hopefully we get this done >> pretty soon. But like I said, the cameras in there are giving us issues. So >> yeah, it was just stupid. It should have never escalated to that point that >> No, I agree. >> It did. And and when she tried to videotape us, I went up to put my hand in front of her phone >> so she didn't videotape us and then like >> I don't know who jumped on my back. >> Oh, jump on your back. >> Yeah. People jumped on me because I went to block her phone. >> Yeah. >> That's all I did. >> I said, "Stop taping us." Because she just I mean, she literally had her phone right here. >> She was literally doing one of these type of things like >> Yeah. >> And I would have to reach up her phone >> and all of a sudden and again I think it goes back to it was a female and and I was a guy and they thought I was >> whatever >> but I did nothing to her. I never touched her. I never did anything to her. >> I'm just trying to get >> and then they jump on my back and literally, you know, I'm not a small guy. So I just kind of braced myself like this and just stood there with these guys on my back >> and that's all I did. >> I don't even know when somebody >> Yeah. Somebody knocked my glasses off and grabbed me from behind. Did you Did you Yeah, that's a good good move. >> That's a good move. A lot of people stepping on him. That's That's a good one. >> Did you have any markings or anything from when you got hit? What do you got? >> They said my >> Oh, yeah. Did someone get a picture of it or anything? >> I don't know. No, not yet. >> I'm going to do that real quick if you don't mind. >> No, not at all. >> The suspect at the center of the altercation pressed on as he recounted his version of events to the officers. Despite his protests of innocence, the evidence seemed to paint a very different picture. As the reality of his situation began to sink in, he was forced to confront the unexpected consequences of his actions. >> I understand that, you know, he was someone recording that way or someone trash talking might get on your nerves to the point where you feel like you have to do something. But still, you putting your hands on someone or you putting your hands on someone's proper. >> I never put my hands I never touched her phone. I reached out for it, but I never touched her phone. Never touched her. >> I don't know if she dropped it or not. I never all I know is I reached up to block it and I had several people jump on my back. >> Next thing you see on footage, the phone's on the floor, though. And then I don't know why I didn't hit it out of her hand. I never touched it. I never actually came in contact with the phone. I never came in contact with her. >> I mean, you you see it on the footage. That's why I'm being >> Well, that's fine. We'll go in and watch the footage now because I never came in contact with her. So, I reached up to block it and that was it. Whether she went went to pull back and dropped it or what, I don't know. Again, I don't even know who hit me. I had a somebody hit me and I don't even know who it was because they told me who hit me. >> I wasn't looking for a a fight when I came in here tonight. I wasn't looking for anything. Again, I went to block her her videotaping us. >> Okay. And if her phone hit the floor, I never ever touched it. >> Well, like I said, unfortunately, >> never touched her or her phone. >> Unfortunately, it is on footage you doing so. And we have like we have witness >> touching her or the phone. >> Yes, we are. >> No, you don't. No, you don't. >> We do. Um, and we also have witnesses claiming that they did see you. >> They they seen me reach up to to block it. And I'm not saying I didn't do that. I did. >> Okay. Well, >> regardless of the specifics of what you may or may not remember, I understand the entire situation, but based on what we have, we have to work on what we have. Okay. >> We have a job to do. >> All right. >> Okay. >> So, as of right now, based on everything and based on the totality of the circumstances I've seen, um, we do have probable cause to place her under arrest for assault for the waitress. Okay. So, that's where we're at. >> Okay. >> We're just going to It's battery. She wants to press charges and based on what we have, it's enough to put you >> and I can press charges against the others that were involved with me. Right. >> Here you go, Mark. >> Would you not rather take that to the jail? >> Anything you want, you can take to the jail with me, brother. >> No, I don't. I I mean honestly I didn't >> Yeah, my my keys. I'm being arrested, baby. >> What? >> Suppose I hit her. >> No, you didn't hit her. >> I know that. You know that. >> Place your hand be on your back for me. Okay. >> You want to get yourself the first? >> Yeah. >> Whatever you Whatever you want to take with you, you can. >> I mean, >> I appreciate you working with us. Okay. >> Like this to block her. And you got pushed into her from the idiots behind. >> I know that. You know that >> you got pushed find that out. >> So, what's the deal now? I've never been arrested before in my 61 years. >> Okay. Well, it's going to have to do. >> It's just simple battery. Um, so you'll have a bond. >> Assuming you've never been arrested, you'll have a quick bond. >> No, I've never been arrested in my life. Years old. >> It'll be a bond and you can bond out before first appearance. You could you could get out, >> which is when? >> It would be in the morning. >> In the end, the man was arrested and charged with simple battery. This man simply assaulted an employee. The next Karen customer took things up a notch by attacking a restaurant owner himself and still had the guts to go crazy when she was arrested. >> No, you said sit. No, you said it. No, no, no. You said sit. Nope. You said it. >> Push him back. How did she push her? >> She like super close. Get super close to him. Then >> stop kicking the window. >> You record this you >> on August the 6th, 2023. A seemingly ordinary evening at a Florida restaurant took an unexpected turn when police officers were summoned to address an altercation involving a customer striking the manager. The customer in question decided to put up a drama after being informed that the restaurant had come to a closing hour and could not sell any more drinks to her. She then started hurling insults at the staff. Upon the police's arrival, they met the manager who shed some light on the happenings. >> What happened? >> She was screaming. I was in her office. So, I come out and she's like, "I know who the hell you are. Uh, you got a whole bunch of Spanish working here." Come on. I said, "You nice." She worked for me like at customer. She worked like in 2014. She's like, "I know you. Uh, you use Hispanics and all this." I said, "Look, it's time for you to go." As law enforcement approached her, her demeanor shifted dramatically as she adopted a defensive stance, insisting on her innocence while frantically recording the officers. Didn't take long before she started resisting police orders, but her attempts to control the narrative were about to crumble. >> He said that I can hang up. >> Yeah. Is that dispatch? >> I don't. Sir, I don't know. >> It's officer wish. >> You don't talk. I'm the police. They're just dispatched. >> What? What do you Can I get that phone, please? >> What do you need? >> Can I get that phone, please? >> What do you need? >> Ma'am, >> she's gone. Do not call 911 again. >> Ma'am, >> do not call 911. >> Ma'am, >> do not call 911 again. >> Can you hear me? >> Did you call 911? >> I am recording you. Oh my god. I am recording you. >> I'm I'm not even doing anything. >> I'm not even doing anything. >> I'm recording him. >> Huh? >> I'm not recording. No, she's being uncooperative. >> Why? >> Based on what he said earlier. >> Yeah, >> we're investigating better. >> Sir, I'm not >> You're detained. You're not under arrest for the >> Am I under arrest? >> So, can I go listen? >> Can I go? No. Am I under arrest? >> Are you going to listen to me? >> Am I under arrest? >> You're detained. >> I'm detained for what reason? >> Purpose of our investigation. >> What investigation? >> Well, I'll tell you that in just a minute. No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no. Wait, wait, wait, wait, wait, wait, wait, wait. >> Do you got anything in your pockets that we need to >> No, but you cannot detain me. >> Sir, can you det No, I can't. >> Am I under investigation? >> Yep. >> For what? >> Battery. >> Battery. >> Battery of what? I have not done anything. >> Okay, sit down. Sit down. Sit in the car. >> Up in the chair. >> No, you said sit. No, you said sit. No, no, no, you said sit. Nope. You said sit. You're going to go to jail if you don't sit. >> That's fine. You said sit. You said sit. You said sit. You said sit right here. Nope. You said sit right here. Nope. You said sit right here. >> Well, I'm telling you something different now. Sit in the chair. >> No, that's different. Now under my >> So you're refusing to cooperate? Okay, good. Now you can go to jail. >> NO, I'M NOT GOING TO JAIL. >> I haven't done anything. >> I haven't, sir. I have not done anything. You cannot take me to jail. To ascertain what had happened, the officers went ahead to question the manager yet again, as well as the assistant manager who revealed how she complicated things for herself. >> Where? >> He's he's asking here. >> Yeah, that's where >> where about it happen? Where? >> Right there. >> Where they're sitting? >> Yeah. >> Okay. And so what she said you >> uh she just was I was in the office. She was in here screaming. He comes and gets me. >> Who comes to get you? the gun to red and said, "This girl is just going off, screaming at everybody, pouring off on everybody." I come out of the office and I said, "Hey, what's going on? Anybody do anything to you?" And she like, "You there's one, two, three, four." She just starts coming. >> He came and got you. >> Yes. >> Or worker. >> Yeah. The system. >> He came and got you. >> Yeah. He came and got me. And then she just counting everybody. and you're a piece of then she's telling him the guy that's there he just calm and she's just I don't know what the uh discussion was but he's with her so he could tell you more what happened >> he's with her literally >> you came out of the office cuz she was telling everybody yelling >> yes >> okay >> and I I said uh what's wrong with you come out come to school talk they open the door I said come on outside ring the bill she said like make no sense But she was restless here since 4:30 and go all just out the whole day just for one food and the whole night we were drinking and drinking and we closing. So I told her what that nicely told today that we close that no more we can sell more alcohol and she got upset about that >> because she couldn't deserve anymore >> because she want more drinks and we said like yeah yeah we don't >> and then what happened >> and then she starting all over the wrong say all my waiters all my employees that [ __ ] all day that we all blah blah blah and then um or I I go grab my boss and I we got a situation and she start yelling to him. Um and then she push like face to face to him and push him back. >> How did she push him? >> Like he she like super close get super close to him. Then she like >> No, like I I didn't see right away cuz I was in the side. I think I think it's one only one hand. In the police car, the woman refused to come to terms with the fact that she was being taken to jail. In a desperate attempt to avoid consequences, she began questioning the officer's authority and demanding explanations concerning her arrest. However, despite her attempt to avoid the situation, she failed to understand that a decision had already been made. She needed to be taught that paying for services did not mean that she had a right to assault anybody. >> So, what am I under arrest, sir? Sir, what am I under arrest? Oh, you don't want to tell me. Okay, sir. You want to tell me what I'm under arrest for? >> No. >> Typical Sarasota deputy. Okay. >> I'm not a deputy. >> I'm going to ask you one last time. >> You've already been told. >> I'm going to ask you one last time. Sir, will you let me know what I'm under investigation for? >> Well, you're no longer under investigation. So, what am I under this deputy car for, sir? >> Well, first of all, this is not a deputy's car. This is a police car. This is a police car. >> What? I can't hear you. I'm sorry. >> This is a police car. >> Yeah, exactly. So, what am I in this police car for, sir? >> To go to jail. >> What? >> To go to jail? >> I'm going to jail? >> Yeah. >> For what? >> Resisting. >> Um, when did I show resistance, sir? >> And battery. >> No, no, no, no. I want to know when I showed resistance or sir. >> All right, I'm done talking. >> I'm sorry. >> I'm done talking. >> No, no, no, no. You said that I resisted arrest. Yep. >> So, I want to know in what point did I resist arrest? I want to know, sir. >> I'm finished. I'm I'm finished talking. Thank you. >> No, no, no, no, sir. I want to know when I resisted arrest because I'm being put in county jail for this. I want to know when I resisted arrest, sir. When did I resist arrest? Sir, when did I resist arrest? >> Sir, when did I resist arrest? Sir, when did I resist arrest? Sir, when did I resist arrest? In a shocking turn of events, her protests grew more frantic, her demands more insistent, but the officers remained unmoved by her plea. The tables had already turned, and she was about to learn a harsh lesson about the consequences of her actions. >> Stop kicking my door. >> Resist. >> No. You're going to tell me when >> she's kicking my window. >> Resisting. When did I resist? When did I resist? When When did I resist? >> When did I resist? When did I resist? When did I resist? Take me to county jail. Take me >> then. Stop kicking my door. Stop. >> Take me. No. No. >> I'm going to the jail. If you stop. >> Take me to county. No. Take me to a county right now. >> That's where I'm going. >> Take me to >> Stop kicking the window. When did I 22 [screaming] WHEN >> 41. Subject's kicking my window forward to the jail. >> Turn on wringling now. >> Stop. >> Take me to county. >> We're here. If you stop. >> Yeah. >> Take me to county. Upon arrival at the station, just like most Karens, instead of cooperating and making the process smooth, she decided to take things from bad to worse. >> Record this. You record this. You >> get up. You >> get out of the car. >> You see how he's enemy? You see me? You >> told you you were your >> in the end. and she was charged with battery and resisting arrest. Channing undoubtedly pulled a Karen by attacking an employee, but he was nothing compared to this lady who went wild after getting arrested for attacking a property employee. >> Comes and chokes me, spits in my face, punches me. I had a spit in my mouth. >> Hello, I'm here. What the want to know? We were all here. What the you need me for separately? What the [ __ ] is separate? You getting too clever, [ __ ] Do your job. Came from one thing. Your job. Assist. We all got to ask back now. >> October the 10th, 2024, officers were dispatched to an apartment complex office after a routine interaction took an unexpected and violent turn. What began as a simple request for a tenant to address rent related expenses quickly spiraled into a shocking display of aggression. A part-time employee going about his usual tasks had no idea that his ordinary workday was about to be shattered by an unprovoked attack. As he recounted the horrifying incident to the responding officer, his voice still trembled with fear. The investigation would soon reveal that there was more to this story. As the officers dug deeper, they uncovered information that hinted at a more intricate story behind the shocking outburst. >> So, I come into work 12:00. I'm a part-time employee here. >> Okay. >> So, I come into work. I sit down. I clock in. I clock in. I go through my emails. I go through my emails. I go and my manager told me, "Hey, call the resident. let her know that she needs to come down here at such and such time so that way she can go ahead and pay for whatever she needs to pay for, figure out what's going on with it. I'm like, "Okay, cool." >> So, I sit down and as I sit down, I'm leaving the resident a voice message. I'm like, "Hey, Grace, I need you to come in at 4:30, speak with John about, you know, your your payment issues or whatever the case may be." And as I'm doing that, she comes in, walks in right there. Comes in and I'm sitting down. I'm on the phone and she comes and chokes me, spits in my face, punches me. I had a spit in my mouth and >> Yeah. And that's when he came. I was like, "What the like?" And she he came and took it off me. >> So it it it basically became physical the second she >> this right right when she came in like right when she listen >> she didn't take no time. >> Okay. So he didn't even have time. >> Was it happening before you even realized kind of sit? Okay. >> I don't think you understand like Why was she so upset with me? >> I have no idea. >> So, let me Now, y'all, that's >> Oh, I was saying he wouldn't know until I let you tell you what happened in the morning, which is not >> Just real quick, I just have some followup questions for you. At any time, was there a verbal altercation between you and her before this? >> No. >> Okay. So, there would be no reason that she would be provoked to attack you for any reason to your >> I could tell you literally what I do every day after work. After work, I lock up, leave out there. I talk to which is the >> So, you have no idea why this happened. >> No idea. I talk to let you know what I do. I go talk to Shane outside for like 10 15 minutes, talk about like our day, like what do we need to do to get better as a team and whatnot? And then after I go on my merry way to my dog, >> have you seen this lady before? >> Yeah, she came in like once or twice cuz um for like she's Chen's like leasing >> and she's never had an issue. >> But she's never had an issue with me before. Like I like like one time when I was like, "Oh, you need to download the active building app." And she goes, "Oh, I don't want to learn." I'm like, "Oh, okay. Not a problem." And then she came in the other time like a week after saying, "Oh, listen. I'm sorry. I didn't mean to come off that way." I'm like, "No, it's cool. It's okay. Don't worry about it." >> That's the only >> That's the only interaction I've ever had with her. Outside of that, I never had anything. >> So, she came and choked you and put hands on you. No provocation. >> Choked me, put hands on me, and spit at me. >> Okay, >> Miley. We're postco. I know Florida doesn't really care about that, but we're postco charges. Whatever I need to do to follow up with the paperwork, I'm going to do it. >> Okay, >> that's just ridiculous. >> While gathering statements, the officer soon discovered that the suspect's erratic behavior hadn't begun that day. The property manager shared a troubling account from earlier that morning, suggesting that something was seriously a miss with the tenant. >> You said you had some information about why she was angry. >> I guess this morning she came and stopped me when I was coming downstairs to come to work. I didn't tell you. My name is John. I'm a manager. I run this place. I was a financial and executive marketing manager. So, okay. >> Um, she come downstairs and she got out the card and she, you know, jumped at me, hey, I got to talk to you about something. And then when I asked her, I said, what exactly do you need to talk to me about? She's like, I heard um I heard somebody was complaining about me and in my apartment, I don't do anything. And she just seemed off. >> Okay. >> Is the best way you can call it is the most respectful way we can call it. So, she's talking to me. She's she's in a like in the days like you ever seen pull somebody from drunk and driving and they can't even walk in a straight line? That's that's what she was doing. >> Like she was stumbling. She was just off her off her [ __ ] I her >> her her her apartment. She's only been here not even a whole 30 days. >> Okay. So after that, I was just like, "Okay." She walked back inside here with her school outfit cuz she goes to culinary school. I said, "We already talked about what your issue is. Please go ahead and leave it alone. If you make it a bigger issue, then you won't have an apartment here anymore." >> Okay. >> She starts to cry. She apologizes to me. And then she goes on about her day. And then >> this was today or yesterday? >> Today. This is all This is all from >> this morning. 8:15 this morning. >> So, you walked in this building right now and I kid you not, I hear her voice and the whole time I've already known I hear her voice and I heard her voice and I immediately shot up because I already knew she was going to step inside here and put her hand. >> I already knew immediately that was going to happen. >> Just as the pieces were starting to come together, the suspect arrived on the scene. Her demeanor and words took the officers by surprise, quickly escalating the situation from tense to potentially dangerous, forcing them to take decisive action, leading to a series of events that no one could have predicted. >> Is there a place I can talk to her separately? >> Right here. >> Hello, I'm here. What the want to know? We were all here. What the you need me for separately? What the [ __ ] is separate? You're getting too clever. You could do your job. Be your job. Do your job. We came here for one thing. Your job. >> Don't put your hands next to my face. >> Okay. That's where you lost when you Okay. I know. I know. When you calm that, tone the boys down, you go get smacked. So, uh uh uh calm it down. Hands behind your back. Hands behind your back. Hands behind your back. I'm sorry. I'm sorry. Hands behind your back. Hands behind your back. >> I'm sorry. >> I'm sorry. >> Don't you think you're going to threaten me by hitting me? All right. I'm not playing >> cuz you threatened me with shooting me when you got left with me, right? You're going to shoot me, right? You're going to shoot me, right? That's what you're going to do anyway, right? You're going to shoot me, right? That was a threat. You got loud, so I threatened you back. So, we both threatened each other. That's that get back. Now take me to park, please. >> I'm put in the back of the car. >> I got 13. >> I understand. But it say the car >> cuz I forgot it and I don't want the facility burned down. So blow it out, please. Cuz the apartment's going to blow down and I actually start to slap me. >> Okay. I didn't touch you. I did not touch you. Is that a Is that a lie? Okay. The cops seen that though, right? That's a lie. Now you lost me. >> No, she's threatened. Write that case up. Write that case up. You lie. I'm not open 24. >> Take it all out. >> You got a light here. I'm going to use the back of my hand just to brush the outside cuz anything else. Well, let's see how this case goes. >> Okay. >> Slider. Okay. Have a seat. >> Okay. >> Be careful. You're going to shut the door on my foot. Right. That's what you're going to do cuz I'm a dog. Right. But that's what you I'm a Right. That's where you [ __ ] Right. That's where you up. Right. Oh, disrespect me. No. Show them how you disrespect me. Show them how you disrespect me and how you threaten to shoot me. Show them. >> Show them. >> Put the car. Okay. We don't want to hurt you. Step back. >> I think so. All right. Rome. >> So as to be sure of the allegations made on her, the officers viewed the CCTV footage that confirmed every detail. But despite this, she continued with her misconduct, proving the reason why the officers were called in the first place. >> And you lied and said I smacked you. Yeah. Yeah. You lied. You want me to spit [music] in your face? Cuz that won't be a lie. You want me to spit in your face? You want me TO TOUCH ME AGAIN LIKE THAT, HO? >> YEAH, HOMIE. The right way. Don't spit my >> We all got to ask. Watch your mouth. >> Don't spit in my mouth. >> WATCH YOUR MOUTH. >> WATCH your mouth. >> Watch your mouth. Everything is being recorded. >> Cool. >> And your cracker. Jack, you want to put your hands on me, homie? You doing too much. >> What's your last name, huh? >> Snot box. >> What is it? Snap box. >> Snap Fox. >> Snapox. >> How do I spell that? >> Snap box. >> And the first name? >> Snapox. >> Eventually, upon arrival at the police station, just like many Karens, it was like someone flipped a switch and suddenly all hell broke loose. The cops probably thought they'd seen it all, but nope. She was about to give them a masterclass in public meltdowns. >> Just make sure you listen to these guys once you get inside. Okay. >> Nope. >> Can you stand over here for me? >> Respectfully, you're going to get disrespected >> right here. >> Just like that. >> Okay, I understand. >> Just like that. >> I understand. >> Yes, I am. It's not like >> possibly. >> Hello, ma'am. Just need that uh signature affidavit there. >> I have free will. IT'S CAN I? MAY I? PLEASE. >> CAN YOU JUST STAY BACK HERE? >> NO, YOU BACK THE UP. DO YOU WANT US TO PUT HER IN? >> I told you to send me to the spot. >> He can finish up here. I'll >> [ __ ] up. So, I don't give a I'm really today. Yeah. Yeah. Yeah. >> All right. Relax. Calm down. Everything's going to be fine. >> Put me up in here with these disrespectful people. Dry stitch. >> Respect, [ __ ] It's a two-way street. >> Okay. I agree. I've been respectful. You don't have time to open the door. Yes. In the end, she was charged with disorderly conduct and stayed in custody for 45 days and later on banned from the property.