Hello. >> A new case. >> Really? >> Full of surprise. >> Okay. So, I have my manager coming. Um, this guest is filling house. She's supposed to be here until the 31st. I tried to call the room just to pretend I was like delivering some housekeeping stuff, but she doesn't um answer the phone. I don't know if she's in the room. Um I have a call um the card owner calling us um saying this was a fraud because they never stayed with us. So we know that this is a fraud because she sent us the credit card authorization form and we have her this is the guest name. I have her information here. Um address phone number. >> Who is this? This is the card holder. >> This is No, this is the the guest. >> Yes. And the card holder is under Catherine So, she called us saying, "Hey, I've never stayed in the hotel. I have a pending transaction of $1,700." Okay. And >> Kayla is the one who used the >> Yes. >> And Okay. How did Kayla use this card? Was it? >> So, I personally checked her in yesterday. So, um when I was checking her in, I asked her the credit card and she was like, "Oh, no. I want to pay with Apple Pay." I said, "No, this is you don't take Apple Pay." And she was like, "Oh, can I have then uh the credit card transitional form?" Said, "Yes, I'm going to send you your email." And then she probably filled it out with this card information and sent to us. >> So once I had the credit card information, she also selected for all charges. >> So Catherine >> and Kayla, she's from Lehigh Acres. Yes, >> I'm not too sure about this phone number, but I have a phone number in the back from the reservation when the reservation was created because I didn't take this information from her. So, I have this address and this information. I don't know if this is hers or also fake information. So, I have Eli again. >> I hope we don't have to call you tomorrow. Just as easy, guys. >> It was funny cuz we had an event going on. Someone created their own event, call the same thing, and use our picture from it, and it's taking people's money in Eventbrite, caught it the other day. So, it's just >> Well, there's no shortage of scams out there, that's for sure. >> Yeah. >> Um, we're hoping this guest is in the room. They were earlier. Um, we've locked them out so they can't get back in the room, but they're supposed to check out on the on the 31st. >> Do we have a video of her coming up here and filling this out? You >> want me to go pull it? >> Um, let me just check. What was the time? >> That's what I was about to look up before. >> Do we have that other sheet where it says like uh this has been reported as a fraud or >> No, because that's from the bank. The guest, the person who owns the credit card actually called us. to sell that. So, we have their contact number if you want that. And he just reported it today. So, this phone number is Angel's phone number. He's a decently heavy Hispan like Spanish accent. Um, a man to speak Spanish if you need it. So, >> okay. So, you haven't got the return yet stating that. >> Yeah. So, he called their his bank and when he reported they said call it tell them maybe the cops can do something about it. Yeah, >> I know it's hard you guys. >> I can't do anything about hers with preliminary yet, but I can if I can get the card holder here to say I didn't authorize this and I want to press charges for fraudulent use. >> Yeah. >> Then I can arrest her for that if I cause >> Yeah. I mean, but >> if you call it nice guy, >> okay, he has uh my partner speaks Spanish, too, so >> he can maybe help me. >> Yeah. And then well I I'd like to trespass and guess they're gonna if they're going to pull another credit card. >> Yeah, 100%. All right. >> Well, let me get in touch with my partner so we can call these the card holder and they can come and say, "Hey, I didn't authorize this. This person used my car." >> And then Amanda told you about the guy that showed up yesterday to get the car. >> Yeah. The registered owner, right? >> Yeah. >> Or was it a woman? There's a guy. >> Oh, it was a guy. >> Yeah, he came to figure. Was the person that was the register owner a woman? >> Yeah. >> Oh, no. This was a guy they came to pick up. >> Okay. >> Should I send him over to Alligator Tony? >> That's where we had it to. So, >> all right. Did you give him the key back? >> No, I sent him alligator. >> Oh, okay. That's good. >> He'll they'll have to show proof before. >> Yeah. >> Yep. All right. Let me try to work this out to see if I can get enough problem with cause making arrest on this today. If not, the least we can do is I can get her information trespasser from the hotel and then we'll follow up later with charging. >> Think you guys need water or anything? >> No, we're good. Thanks. >> Hello. Hi, this is Officer Wells with the Fort Myers Police Department. >> Oh, yeah. >> How are you doing? >> Fine, thank you. >> Um, was your card fraudulently used at the Luminary Hotel? >> Yes, sir. For $1,700. >> Okay. Is it your card or is it It says it's for Katrina. >> That's my wife. >> Okay. >> Mhm. >> And is she around right now? She's working right now, but uh you can give her a call. >> I can hear you. >> Okay. Uh can you hear me now? >> Yes. >> Okay. Your card was fraudulently used at the Luminary Hotel. >> Yes. >> Have you disputed it with your bank yet? >> No, because it's still pending. It says that whenever it's uh it's going to be already posted is when I can dispute it. But they would like to have all the information from the person that use it because the bank wants to press charges on that person. >> Okay. So, do you want to press charges for this person using your credit card? >> For for sure I will because they stole $1,700 out of our account. >> Okay. And how did they get how do you think they got your credit card information? >> No idea. >> Okay. >> We don't have any idea because that card, as a matter of fact, we got it not long ago. I got it last last week. I went to change it because we got someone that is stole also the other number that we had before and they uh got $157. I disputed it and now this week this is happening again and it's a complete different a complete different number. >> Okay. >> So, I don't know how they're using it. I don't know if it's I don't know how and it's I don't understand how it's happening honestly. Okay. And all right. Is there any way that you can meet me so I could get a statement from you and that stating in which you want to press charges so that way I can try and uh get her today? >> I'm actually working right now. >> Okay. >> I work at Lee Hill. >> Okay. All right. I'll see what I can do for now. See if I can identify her and get all of her information. And then >> I would love to be I really need the information. If you can please call me back and give it to me because the bank wants to put charges too. >> Well, if you have a pen right now, I can give you the report number so that way you can get all the information from that. >> What is the report number? >> All right. Thank you. >> Thank you. Please keep me informed if anything. >> I will. >> Thank you so much. >> You're welcome. >> Byebye. >> Bye. >> Did she fill out that authorization form in front of you? We don't know because we don't see who filled it out. It's an online transaction. She just called saying, "Hey, um, is everything ready now?" And it was like, "Okay, yeah, you was signed, so I can process your check in." So, I process the check in. I see that we got the authorization of like $1,700 as a pending for incidentals and room tax. >> Mhm. >> And I just processed her checking credit card was going through. >> Okay. >> Okay. >> Yeah. Well, we don't have the information who fills the outfit in the front office. >> Okay. >> All right. And do you have a way to open the door? Okay. >> Are you can you go to four? Housekeeping security. Hotel security. Hotel security. Hello. Hello. Hello. They left me. >> Go ahead and see if they're in there. >> For my police. Okay. They can watch stairs open. >> Not yet. They can be on the fourth floor right now. What's on the fourth floor? >> All right, let's go check the pool. Do you guys remember what she's wearing? >> Yeah, she's wearing a white t-shirt. Um, she has like blonde pink hair. >> Heavy set. >> Like >> blonde and pink. Yeah, blonde and pink. >> I didn't notice. >> Yeah, heavy set. >> Hi, Lazarus. >> Hey, how we doing? >> Come on over here. We're going to have to talk with you. All right, do me a favor. James, bring that You drop the phone. >> Just drop it. >> Back. >> Where's the guy that you were with? >> Mhm. >> He's not around now. Does he got a key to the room? >> All right, let's go this way. We'll do the room this way. >> Just sit right there. >> What do you need to put your foot down? Do you want me to pull down for you? >> Want me to put your hands up for you? Thank you. Yep. >> All right. I'm Detective Beats with the City of Fort Mars Police Department. All right. Let me ask you some questions. Before I do, I'm going to read your Miranda rights. All right. You have the right to remain silent and you talk to lawyer before we ask you any questions and have question before any question if you wish. If you decide to ask question, you also have the right to answer any time to ask. Okay. With these rights in mind, are you do you want to talk to me right now? Why don't Why don't you >> Well, let's start with your name. What's your first name? >> Do you have an ID on you somewhere here in the room? >> Uh, no. It's in my car. >> It's in the car. >> Spell your first Where's the remote for this? >> Here, I'll find it. I'll find it. >> Spell your first name for me. >> K A Y L A. >> Okay. So, you came in yesterday to obtain a room, correct? Okay. >> All right. How did you try to pay? Um, a friend of mine did it. >> What do you mean a friend of yours? >> Um, a friend of mine at a time. >> My understanding is you were here by yourself. >> Correct. I did come on. >> Okay. >> But a friend of mine. >> And how did you try to pay initially? >> With my debit card. >> Your debit card? >> My credit card? Cuz they said they needed one. Yeah. >> Cuz you initially asked for to pay with Apple Pay. Correct. >> No, I'm not. The friend of mine already made an account an account on um Marriott. >> Mhm. >> And they said it was all taken care of and everything because I was staying in my car and stuff. So they said they left the hotel and just come down here and show them my ID. >> Okay. That's not what I'm being told by hospital or by the uh staff here at the hotel of how it went down. >> Well, I didn't ask to pay out. Have you given any paperwork to fill out whether electronically or any other way for a credit? >> Um, they emailed it to them. >> Okay. >> And who is this friend of yours? >> I'm not at >> Who are they? Their name. >> Um, >> okay. There is no other people. >> Yes, there is. >> No, cuz then you would have you would have given me you would have given me their name. So, there is no name. >> Okay. But I don't know what's going on. So, >> what's going on is that this room was obtained with fraudulently obtained personal information, somebody else's credit information. >> Okay. But I didn't know that. >> You're the one that came to get the room. >> You're the person that got the room and you're the person in the room. >> Okay. >> Okay. >> I understand the bad. >> How was the information sent to you in order to fill out to reserve the room? >> They sent it to a friend of mine's email. They sent it to a friend of yours. What email address did you give them? >> Deon. >> Who's Devon? >> The friend. >> Why didn't you say Deon when I asked you initially? >> Because I don't know what's going on. So why >> I'm confused? I mean, >> what do you have prior for? You have prior for anything? What have you been arrested for? >> Um for traffic, but um >> you have a theft charge for probation violation. I was a minor discharge probation from um marijuana. >> Okay, >> this is what we have. Okay, >> we have you >> getting a room here and we have you getting a room with sto with basically information from a stolen credit card. >> All right, saying that some friend somewhere who you can't even identify for me isn't going to help you. The only thing that can help you honestly right now is to be honest with me. All right? And that's what I need you to do is to be honest with me. So, how did you get the information to get the room? >> I told you so. I >> That's what you're going to stick with. >> Yeah. I didn't know that. I wouldn't even came here if I knew it was like that. >> You guys got a trespass warning? >> Did I write one up? >> Yeah. Just get one started on that. When you talked to Deon a text message like how did you guys communicate that you were going to get on my computer for one second like this? >> Okay. So did was there originally like a text message that would have started this that you can show us that could essentially cooperate what you're saying? >> No. Talking on the phone and they found that I was so you were talking on the phone. So, there would be a call dog >> from yesterday. >> Yeah, but I don't have my phone. That's not a phone I have that I use. >> Where's your phone that you use? You had it yesterday to communicate with them. Where is it at? >> It's not my mom's house. I left it there. >> H Where is your mom's house? >> What I'm saying is we want to give you an opportunity if you're I don't we don't think you're being truthful at all. Okay. I've worked here 12 years and I know you're not being truthful with me. Okay? And like Detective Deeds said, if you're just going to come up with lies, that's not going to end well for you today. Okay? So, where is your mom's house? So, we can maybe get the phone to cooperate what you're saying. >> Is that we can't get the phone because it's not true. That's not true. Like right now, are you is your mind just spinning with trying to come up with like a a reasoning or an excuse for this? >> So what you're saying is that you there was a phone call yesterday on a phone that's at your mom's house. Is that a truth or is that a lie? >> You don't want to talk to me, >> right? You're going to be arrested for conspiracy and for unauthorized use of PII. Okay. When you come back to the station and if between here and there you come to the realization that you want to talk to me, I'm also going to be confiscating your phone. Seems that the reservation was done electronically. That or is there any other electronics there that belong to you? >> No. >> Whose stuff is this? >> My boyfriend. >> Your boyfriend's Where's that? >> What does your boyfriend do? >> I don't know. >> You don't know? >> Why was it that this person was putting you up in the in the room? >> I didn't have nowhere to stay. >> Where's your boyfriend stay? [Music] >> All right. So, you have no electronics here. just the phone >> cuz we're going to have to go through all your property that's here. We're going to have to go through it because we're going to have to take it with you. Okay? So, it's best now that you tell me whether or not you have any other electronics, whether you have any books or ledgers with any information in it, whether or not there's any narcotics or needles or anything that's going to poke and stick us. Cuz if we find it on our own, it's going to be worse for you cuz then I'm going to charge you also with obstruction. So, what's Am I going to find any drugs? >> No. >> I'm going to find any needles? >> Am I going to f What? You don't know? I >> said no. >> Okay. Am I going to find anybody's personal information, credit card numbers, or anything written down anywhere that doesn't belong to you? >> Well, what's where what's your stuff? I'm assuming this bag is yours, right? >> My stuff's downstairs. >> Whose is this? >> Somebody left. What's that? >> Somebody that was up here. >> Who? Who's this? Somebody. >> Is it a friend of yours? >> So, how many people have been in this room? >> What's that? >> I can't hear you. You need to speak up. >> A couple. >> A couple. When did she check in? >> Yesterday. >> Yesterday. >> All right. Well, you're the one that came to get the room. It's your room. Seeing as that you don't know whose stuff this is, anything and everything that I find in this stuff is going to be >> of your possession. >> Do you think they brought any drugs into the room? What about the bag that's in that closet? Who's is that? Whose duffel bag is that? >> There's a closet to your left. There's a duffel bag in there. >> You don't know? Do >> you guys here in town? >> No, you don't want to answer. Okay, >> we'll just head to the station. >> You don't have any clothes up there that you want me to bring with you? >> Like this stuff is going to get like the the staff is going to take it if it's left in here. So, >> somebody come get it. And because I didn't want to say I don't want anybody going through anything. I didn't get permission for anybody to search anything. >> Well, you said that nothing in here belongs to you. So therefore, you don't need your permission to do anything. >> I'm going to get accused for it. So I'm not giving permission for anybody to go through anything. >> Well, we're securing everything in here cuz there was a felony committed in here and then I'm going to get a search warrant to look through everything. that I can definitely do because usually when somebody pays with a credit card at a hotel like this, and it happened the last time that I was here that this happened, they had a whole book full of people's names and credit card numbers. And seeing as that you don't know anybody else, if I find any of that stuff in this, I'm going to add their charges to you as well. >> You're going to add other people's charges to me? No, >> I'm going to add your charges to you cuz you're the only one here. And you're the one that got the room. So lie number one that I've already caught you in. You said this bag isn't yours, but your ID is sitting right there. >> So is this bag yours or not? What's What am I going to find in the bag? Cuz we're arresting you. So now I have the right to go through this bag because it's your bag. >> What am I going to find in the bag? Well, I'll search you while he's doing that. So, just go ahead and stand up and face um this closet. >> Do you have anything on you that's going to poke me or stick me or anything? >> Just spread your feet for me. >> Anything um like in your bra, anything in your underwear? Uh, if you do have anything on you um that's contraband and you don't tell me you go to the jail with it, it's automatically a charge. Okay? So, if there's something I can get off of you that I don't >> that I missed. Okay, that's fine. I'm just saying if there's something else you're going to find at the jail, it's just a worseer charge than just >> Kayla. Now I know why you didn't want to claim the back names, >> credit card numbers. No, that's yours. >> Okay. Is there anything up here in your bra? >> All these credit cards in here. Every >> There's one that's not yours. >> Well, no. This is most of this is going to be evidence. >> Well, here I'm keeping her property that's going to go to the jail. That clothes in there. >> What's in that bag? >> This is her clothes. >> Just a lot of clothes and shoes. >> Guess what we put that in safe keeping, I guess. >> Yeah, >> cuz the jail ain't going to take that. >> No. >> Okay. >> All right, let's go. She was charged with possession of another person's ID, criminal use of personal identification information, and defrauding a food or lodging establishment. She was sentenced to 120 days in jail and 36 months of probation. Thanks for watching. Be sure to subscribe for more videos like this.