The follow the following is a voluntary taped statement regarding case number 34-238-155286 of Jose. Uh present during the statement is just myself and Jose. said statement is being conducted at uh the Double Tree Hotel located at >> 2670 East Sunrise Boulevard, Fort Lauderdale, Florida 33304. >> Okay. And the sworn statement is being conducted by myself, Officer Cruz Garcia, CCN209. This statement is being conducted on the first day of September, 2023 and is commencing at 2:15 p.m. I am a police officer in the state of Florida and as such I am authorized to administer oaths. Since this is an official statement, you can be prosecuted for perjury if the statement you give is found to be false. Please raise your right hand. Do you swear that the statement you are about to give is going to be the truth, the whole truth, and nothing but the truth? So help you God. >> I do. Is this statement being given of your own free will? >> Yes, sir. >> Have you had enough sleep? >> Yes, sir. >> What is your level of education? >> I have a bachelor's degree. >> Are you under the influence of any drugs or alcohol at this time? >> No, sir. >> Uh, have any promises or threats been made to you in order for you to give this statement? >> No, sir. >> Okay. Go ahead and please tell me what happened. Um, >> yeah, go ahead and say what happened. So, I believe the date was August the 2nd. I was uh doing some training at the front office of the hotel with my front desk team. Um when uh this guest came up to check in. To be candid, I don't remember her name right off the bat right now. Um but she came to check in. I remember that she had a reservation from the 2nd through the 5th. So, she had a three night reservation. Um at that time, as part of the check-in process, it's customary to verify the check-in and checkout date. how many nights are staying um and all that. So when I was doing that, she pointed out that it wasn't a three night stay. It was supposed to be a four night stay. So I advised her since it was booked through Priceel Line, which is a prepaid service. I wasn't allowed to change the number of nights because that would generate an additional night charge back to Price Line, which I can't authorize. So the guest has to call Price Line and sort out whatever discrepancies are there with the reservation. Um, at that point she said that that wasn't her problem, that that was our problem, that I needed to deal with it, and that she wasn't leaving till Sunday. Um, I told her that that's not how things work, that I'll be happy to check her in for the three night stay that she's booked for. And after she's checked in, she could call the price line from her room. she could sort out this additional night's stay and then um we could process you know that additional night's stay so she could stay the four nights that she needs to. Uh at that point she again said that no that's not her problem and she started using some curse words um f this and f that and f you. I told her that unfortunately that's not language or behavior that we could accept at the property and I would go ahead and accept the three f-words that she said. But if she continued with more f-words that I would not be able to check her in and she would need to find another place to stay. She continued with f-words. She continued to curse and yell. So I canceled the reservation in our system and I told her that at this point she does not have a reservation anymore. she's not authorized to be on property and we asked her to please leave. Um she didn't listen. She started raising her voice, yelling and screaming and making pretty much a big stink and scene in our lobby. Uh we tried to ask her to leave. We told her to please call Price Line. Uh she didn't listen. She continued to curse and scream. At that point, I called um the local PD for Lauderdale Police Department and asked for assistance in uh removing the guests from the property. He's okay. Why are you yelling? Relax. >> Because he's ripping. >> Stop yelling. >> No, don't yell at me. My brother's a cop in New York. >> So, I'm the GM. Okay. >> I was doing a little train. I normally don't check people in, but I'm doing a little training on the >> feel. All I want to do is lay down and this bastard won't let me stay here. >> One second, man. >> No, don't listen to him. Just put your hands on me. >> Back up or you're going to >> you will go to jail. >> I bet you will. >> Go yourself. Anyway, >> it all started with a discrepancy on the reservation. >> Chrysler booked her for three nights. She said it was four. >> Disney made a mistake. I said I would deal with it and he got nasty. He didn't like my answer. >> You want to trespass? >> I just wanted to leave. I don't want to do more paperwork for you guys. So, if we could just get her on our way for this for another property >> and he can go himself and drop it. >> I took the first one. And I asked her, >> "How do you treat people like this?" And then she went off like that. So at that point, >> I'm so upset. I just want to work. >> Look at her. We'll get her out for you. She refuses to go. >> How dare >> I have nothing but the utmost respect for God. Nothing. >> I hate to do my work for you guys. But >> yeah, but he's wrong. He didn't like my response. I go, "Whatever. What the does whatever mean?" >> A scene right now. She's been yelling. >> I would like to punch him in the face. >> She's trying to spit me. >> He's wrong. I didn't spit at you. >> Relax. >> You're lucky I didn't kick you in the B. Don't touch me. Get your hands off me. I'm going to put you on cuffs. >> I don't care. >> How about that? I don't care. >> Good. >> You need to leave the property. >> I can't. I have nowhere to go. I'm not. >> Unfortunately, if you're not leaving, you're going to jail. >> You I'm not leaving. >> Okay, there you go. >> Don't come. >> I got a bad out of your mouth. >> I got to run off my back. Stop. I got a rod in my back. Help me. Stop. >> I got a rod up my back. Please. >> That was That was not >> And then you hit me. Are you out of your mind? >> I got a rod up my back. >> You're going to jail, ma'am. So, >> please. >> That's very good. >> I got Disney on the phone. Please. >> That's all right, >> Sarah. I got a rod in my back. >> That's okay. You'll figure it out later. >> Please, please. I'm sorry. I'm sorry. >> Too late for all that. You're a grown woman. You don't need to act like that. >> Okay. I can't I need to get up. I can't get up. >> I have to get up in a minute. >> I got Disney on the phone. >> That's fantastic. >> I got a car full of stuff. Please go in my wallet. >> You're Virginia. >> Maybe. >> Okay, >> man. >> Yo, I'm here. I'm here for 10 seconds, bro. >> Please. Let me know. >> Please. I'm so upset. I don't feel good. >> All right. Can you take the cuffs off? I got so >> You're going to jail. We already told you what's happening. >> Okay, I get it. But I got two torn rotator cuffs, please. >> Unfortunately, you have to >> Can you tuck me in the front? I can't help. My arms hurt so bad. >> Do you want help standing up? Cuz you're going to go to the car. >> I can't get up myself. >> You need help? All right. Ready? >> No. No. I need two arms. I got fake knees. I'm going to ride up my back and shoot to rotator cuffs. >> Okay. >> Please put the cuffs in the front. Please. >> I won't do anything. Please. Lovely. I wasn't even on for that. >> I wasn't even on for that. >> Sir, please put the cuffs in the front. >> I have two to rotated cuffs. I'm dying in pain. >> Hey, do you want to just pop her the car so she stops so we can see it? Here. Come here. I'll be >> 5 years old. Please. >> That's okay. >> Please put the cuffs in the front so I can get myself up. >> Pull it. Pretty. >> We're going to We're going to We're going to pick you up. >> You can't. You don't know how bad my back is. >> Pretty. Please put the cuffs in the front. We can't do that. It goes against our protocol. >> So, I'm not going to do anything. I'm sorry. One of the officers. I'm sorry. How am I supposed to I'm so tired. I don't feel good. I just got diagnosed. >> Please. I just flew in. >> She can't be hitting the police, though. That's >> You're right. I'm wrong. >> They refuse her. >> Please just uncuff me to help me get out. >> She doing too much. I can do >> I was hoping you would allow me to stay here tonight. Look, man. The the hotel asked her to leave. She doesn't want to leave. >> Why? He was so wrong. >> So, pretty please put the cuffs in front. >> My arms are in so much pain. I have two rotator cuffs. >> Please. We're not saying she's in danger, but she's >> Can you call my brother, please? >> Pretty please. I have a rod up my whole back. >> Get this off without freaking drop. We'll take it off. >> Pretty please. Can you just take I can't stand like that. You don't have to stand in my backpack. >> You're good. Come on. >> Pretty please. >> This way, man. >> Where's my phone? It's >> in your purse. >> Can you call my brother, please? >> I can't believe you're arresting me. It wasn't the way you did. >> Sir, I'm so sorry. And then you hit me on. I'm so frustrated. I just wanted to go to sleep. >> To calm down. I just want to go to sleep. Pretty, please put the cuffs in front. I can't feel my arms right now. I truly look at my phone. You'll see in my reticle docks. I have two torn rotator cuffs. It's no joke. >> Pretty please. >> Put the cuffs in front. I can't maneuver. I can't get in here with the cuffs like this. I got to hold on. >> I can't. I have a rod up my whole back. Look at my spine. >> Use the step. >> I can't. I need to hold on. >> There's a step, >> sir. I need to hold on with the cuff. >> Please get in the car. I'll put you in the car. >> Force me. I can't. I need your help. I'm not joking. >> Take a look. It's low enough. Lean back. You put your foot up there. >> It's impossible. >> It's not impossible. Lift your left foot up. >> Oh my god. What part of this do you noting understand? I You're hurting me. Stop hurting me. I'm >> barely touching you. >> You're hurting me. I have to rotate a cuffing. >> Please remove the cuffs so I can get in the car and put them in the front. Please go. >> Please put them in the front. >> Get in the car. >> I can't. I can't move like that. >> Step on. Use the step. >> I can't. I need to hold on. >> I'm not joking. >> Come on, man. >> I'm handicapped. My car's over there. You'll see it. >> Come on. >> Don't pull my arms. They're too rotator cuffs. Why you being bastards to me? Why? I don't think you get it. I don't function like a normal person with my body. >> Almost there. You're almost there. >> I'm not almost there. >> You're almost there. >> I'm dying in pain. Please take off the cuffs. >> That's not happening. You already hit me. >> Sir, I apologize. I'm so angry. >> My apology does not mean you get away free. >> Can you lift up my leg? My light right leg doesn't work. You think I'm joking? I can't. >> I don't want to push you. >> You're going to have to. I don't function like a person. Please take off these cuffs. I'm dying. Oh my god. Please, sir. I have asthma. It's so hot in here. I'm going to have an attack. My medicine's in my car. Hello. Are you deaf? >> Do you not hear me? I need my my pump. Hello. >> Okay. I asked him not to put his hands on me. That's why I put I I hit him. He wouldn't listen. >> Thank you. >> You need an ambulance? >> No, I just need my puff. It's in my car. It's in my car. >> Where he would you? Stop yelling. Where are your car keys? >> They're over there. But I You're never going to find it. There's a 100 million things in my car. >> Okay. Well, then nothing I can do. You're going >> to prevent right here. >> It's right here. >> I need you to take these off for one minute. >> Pull off the point. I got my license. >> Wait a minute. I can't do it like this. >> You're really not helping me. I need my >> prevental. >> It is, but I I can't take it like that. I have to do it. >> It's not going to work like that. Please, I can't feel my arms anymore. Please take the glove the cuffs and put them in the front, pretty please. Or cuff me to the side. I'm not going to do anything. I'm 65 years old. I'm a retired teacher. >> That guy was so mean to me and I overreacted. >> I asked him not to touch me. >> I can't do it like this. >> I'm going to do it for you. Take a deep breath. >> It doesn't work like that, >> ma'am. >> But they're coming back. >> Wait. Wait. See, you wasted it. There's hair in it. There's hair in my mouth now. Please. There's hair in my mouth. Please take the cuff off for a minute. >> I got hair in my mouth. I can't >> pick up my dress to my mouth so I could get the hair out. >> Can you say please at least >> please? I'm begging. What the do you want? >> Better. >> Okay. >> No, I'm not okay. >> All right, let me go now. >> Count to three. >> All right. One, two, three. Better. >> No, I need another one. >> All right. >> And you didn't spray it enough. >> It doesn't work like this. You got to really press it hard. >> I am further. >> You're not. Why can't you just chain me to the thing? I can't feel my arms. >> We have policies. >> It's cruel and unusual punishment. >> You know what's cruel and unusual? The amount you yelled. >> Sir, I asked you not to put your hands on me and you didn't listen. >> You didn't listen when we told you you needed to leave the property. >> I said I wanted to call Disney and straighten it out. >> That's all I was trying to do. You think you're happy that you're >> now do the stair. >> Come on. Last time. One, two, three. >> It's not enough. >> Are you happy you're arresting a old lady? >> I'm not happy. If you hadn't hit me and just listen, >> sir. All you had to do is not put your hands on me. >> All you had to do was leave the property and I went ahead and put my hand. >> I was going to leave the property. >> No, you were. You literally said, "I'm not leaving." That's what you said. I was talking to Disney to try to get a room. >> It's all on body cam. >> I don't care. I got hair in my mouth. >> Now I spit on your floor cuz I got hair in my mouth. >> Okay, that's fine. Criminal sit back there anyway. >> Can you I'm not a criminal. I've never been arrested in my life. I'm supposed to meet people. Could you at least call and tell them I can't make it? Could you do that for me? You mother Are you happy? You are you happy? You [ __ ] rod in hell. You bastard. Sir, can you do me a favor and make a phone call for me >> when you get to the jail? >> Oh, kiss my in front of Macy's at high noon. >> I don't know what that means, but okay. >> God's going to get you. Come as a >> All right. Do you have a tissue? My snot is running down my nose >> when we get to the station. >> I'm sick of hearing that. >> Okay. Well, >> I hope you have a wife and kids and I hope someday somebody doesn't give them a courtesy. >> My My wife and kids would never act like this in front. >> Sir, you don't know that. I lost my husband not that long ago. >> I'm having a bad day. It happens. He was a prick to me and I reacted. I don't feel good. Why doesn't anybody understand that? >> You suck. I hope you're happy that you're ruining a 65year-old's life. I'm 65. I'm not a criminal. Twice I asked you, don't put your hands on me. Hope you die. >> Wow. >> Hope you get shot in the line of duty. And I don't wish that on my worst enemy. >> You just did. >> You mother. You just wished it on me. >> I hope you're recording all of this. >> It is. >> She was charged with battery, resisting with violence, trespassing, and disorderly conduct. She was sentenced to a mental health diversion program. Thanks for watching. Be sure to subscribe for more videos like this.