I'm short of breath. Do you want to check my pulse? I will sue you. Listen, darling. Don't put your hands on me. Quit playing with my ass. You know I'm not a [ __ ] stupid woman. I have a brain tumor. On May 7th, 2024, officers responded to a hotel following a report of a woman making threats and refusing to leave the property with her dog. Hey, how's it going? So, what happened is we have 2:30 2:31 and she's been a weird guest. When she came to make a reservation last week, she was rude to the person in the front. Yeah, we still made her reservation. She said she was having a bad day. We understood. About 3 days later, she comes back here and Uber driver drops her off and she calls you guys again uh because he's she said she didn't have a ride and somebody just dropped her off here. But, the Uber driver dropped her off here because she was starting yelling at him. She was like, "You're so incompetent, this and that." So, my manager went out and she was like, "What's going on?" And the lady was like, "Well, they left me here." And my manager told the officer and her, "Well, if you were speaking to me the way you spoke to him, I would have done the same thing." She came to check in yesterday. I asked her for her ID cuz that's what we always verify. She's like, "Why do I have to Why do I need to show you my ID? I'm right here. I'm present. I showed it when I got here." I was like, "Ma'am, it's just policy." Uh she came down this morning, Wi-Fi problems. I was trying to help her out. Uh not even a minute went by, she started yelling at me. stressing out. She's like, "I'm paying for the free Wi-Fi and you're not giving it to me." I was like, "Ma'am, don't yell at me. I'm trying to help you." She's like, "Oh, I've been trying to get this for 30 minutes to work." I was like, "Ma'am, I'm trying to help you. You're yelling at me. That's not going to work if you keep yelling at me." She grabbed all her stuff and she she went to her room. The housekeepers went to go knock right now to give her service. Uh she has a dog and the dog she opened the door, so the dog ran out. One of our Our kind of got scared. She moved out of way. So then she comes out and grabs her dog. And since our housekeepers don't really understand uh English, don't communicate English with her that well, uh she called the the housekeeping manager to see what's going on. When my housekeeping manager gets there, the lady's yelling at her. She's like, "You guys are not letting me into my room, this and that." So then my she's like, "I'm calling the cops." So my my housekeeping manager came down. She's like, "Hey, our guest is upset, we don't know why." I go up there, she was on the phone with you guys. And then out of the nowhere, I asked her, "What's the problem?" "I can't get back into my room, and you guys locked me out." And I was like, "Whoa." I was like, "I just got here, what's going on?" She's like, "And don't yell at me again." And then she was like, "Well, you guys are not letting me in." And then my housekeeper manager tried to explain to me in Spanish what the other housekeeper said, and she cussed her out. She was like, "Don't be talking to about me in Spanish, this and that." I told her, "Ma'am, you can't be talking to us like that. I'm going to ask you to leave." And then she's saying, "Oh, I'm really scared now. They're they're acting like I'm doing something bad." So I'm like, "I just We don't want her here anymore." And she doesn't want to leave cuz when I called her earlier to tell her she needs to leave, she's like, "That's not happening. I'm not leaving." Is she back in her room? Yeah, she's back in her room. Okay. Let me wait for the other officer and then we'll go up there and see if uh 231 How much stuff does she have left? Uh she checked out today or she paid for a week? Well, she originally was here for three nights, but yesterday she checked in again. Yeah, she's checked in yesterday, and then uh this morning I told her, "If you keep talking to us like that, I will ask you to leave." And then yeah, uh shortly she did it again to the housekeepers. What's her reservation for now? Uh just for tonight. Just for tonight? Yeah. Yeah, she I had her check in out today. What's her name? Uh Hannah Sorin. Santa Fe Police Department. How's it going, ma'am? Inside. Depends, which side are you on? I don't know what that means. But here's the deal, okay? So, I spoke with the guy downstairs and then I read the information that you provided to dispatch about them letting your dog out. Regardless of what occurred, whether you believe they were rude or they believe that you were rude, okay? We're not really here to dispute any of that. I didn't I'm sorry. I did not let my dog out on purpose. That would be an accident. Okay, I need you You need to open the door. You need to open the door. I'm not going to open the door. Sorry. What you mean? Sarah, I Sarah. You need to open the door. Okay, if you don't open the door, you're going to go to jail. Do you want to go to jail? Right now I am short breath. And I can't move. Give me that deep breath, okay? Do you need an ambulance? I don't get treated this way. Miss Hein, this is the Santa Fe Police Department, Officer Romero. You have to open the door, okay? You're getting very close to a point where you're going to be placed under arrest if you do not open this door. King 5571. Miss Hein. You need to leave the premises now. If you don't open this door, you're going to jail. I'm telling you right now. If you Bring what stuff? What? What I'm going to do What I am doing is not going to jail. So, let me explain something to you, okay? If you leave on your own free will, you open this door and we walk with you outside. I am calling for somebody to take me to another place. I am short of breath. I have chest pains. Okay, you can still open the door. My stuff will have to lift for a while. Miss Heine, you need to open the door. You're going to be placed under arrest. I have the right to privacy right now. I have asked for the dolly to take my stuff downstairs. Once I'm packed and my stuff is downstairs, then I'm gone. You don't have to deal with me again. How much time do you need to pack? Honey, I'm still working on it. I told you I'm short of breath. I have a brain tremor. They're burning out. I can't shave. I'm on bad medicine. I get short of breath. I hear that, but you need to open the door. No, I'm not opening the door until I'm all ready and you can have that thing downstairs. Go pack me. You know. Let's get going, okay? When I'm done packing. See, I'm not done packing. Would you let the dog back in? That's stupid to let him out. Come here. Miss Heine, come out. The door's locked. Smigel, come here. Come here. I'm sorry. This is Bring me the stuff that I can put my stuff in. there. Is it Can you breathe in? I'm short of breath. Do you want to check my pulse? I don't need to check your pulse. If you need an ambulance, I can call one. I can call an ambulance. I'm not a medical professional, but I can call an ambulance for you. I have been treated very cruelly and rudely. Okay, finish packing your stuff, please, so we can get going. because I'm short of breath. If you don't pack your stuff, then I'll pack your stuff and I'll call an ambulance for you. Those are your only options. That is not the only option. the only options. Those are not the only options. So, I can call you an ambulance. They can check on you. While they're checking on you, I can pack your stuff for you. No, you're not touching my stuff. Then you need to leave and pack your stuff. I have been working myself ahead and start packing. Not right now. I'm taking a short breath because my pulse ox is low. Okay. Snyder, come here. Come I'll get you an ambulance and I'll pack your stuff for you. Snyder, come here. How old are you, ma'am, so I can get you an ambulance? None of your business. Snyder, come on. If you refuse to leave, I'm telling you you're going to go to jail. refusing to leave. I'm refusing to finish packing right now because I'm short you then. No, you will not. Don't come close to me. touch my stuff. I will sue you. You can sue me if you want, but we need to get going. Do you understand how sick I am? I can call you an ambulance. But we need you to leave the property. Okay? This is know Do you know how grateful that makes me feel inside? This doesn't matter. I don't want to fight with you. I don't want to argue with you. I have a job to do. person. Listen to me. Okay, fine. I have a job to do, okay? That's your job. on the property, so I have to ask you to leave. Okay? They've asked you to leave multiple times. You have to leave the property. I was getting ready to get them something nice and say I'm really sorry because there is stuff, there's medicine I left in my brain, and I was going to say I'm sorry. So, you're saying Yes, I am. Listen, officer. Don't put your hands on me, okay? It's gentle. It's okay. Touch him. I'm being very I had the the waitress knocked at my door. I opened the door, the dog ran out, ran into the room. I got locked out for 20 minutes. They left me locked out. I hear you, okay? For 20 minutes, sorry that you feel that that they were rude to you, but they need you to leave. Excuse me. I would like my purse. Thank you. There's no reason for you to be so aggressive. There is a reason for me to be aggressive, and they did nothing but mean to me. I need you to pack your stuff. I need to rest until my pulse goes back down. It's going to take 5 minutes. Why don't you guys go back downstairs? I'll be out. pack your stuff. I'm not going to stay. I'm not going to poop in the room. Please do not touch my stuff. I will pack it for you. Please do not Unfortunately, we can't wait. If you have have a medical emergency, I can call an ambulance for you. Okay? But if if you do not have a medical emergency, you need to leave. It is a medical emergency and it's getting call you an ambulance. It's not an ambulance needed. I needed to get over to Zier. Okay. To the rest place where they're going to fry my brain. We need to pack your stuff, okay? Okay. Can we wait 2 minutes until I get my We've been waiting. So, I'll pack your stuff for you. What else do you need that needs to go? my stuff. You don't know where it's going. Stop. Let go of me, you strip. Stop. Let go of me. Stop. I'm trying to pack this for you. You're under arrest. No, I am not. Yes, you are. NO, I AM NOT. YOU TRIED BITING ME. YOU THREW A phone at my officer. That is illegal. You do not do that. Please, would you please let me go? You do not do that. Can I have my phone? No. I'm sorry you feel I'm being offensive. I was trying really hard not to be offensive. Ma'am, you grabbed my face and I I touched your face gently. Regardless. Regardless. Okay? Well, I'm sorry I touched you. And I let it go. Okay? But you continue to be difficult. No. I'm not trying to be difficult. I'm trying to get out of here and it upsets me more. Please let my wrists go. I promise I will I will finish. Somebody can pick up my dog. So, whoever gets my Umer, I'm not going to jail. You are going to jail. I am not going to jail. Look, I I'm not really I have no reason to be in jail. It's I don't want your dog to go to animal control. I don't My dog's not going to animal control. I'm going to Z I'm going to get my brain fried. Please let me go. I promise I will be very very very nice. I will get out of this. I will never ever look at this place again. I tried to apologize for how I behave. This is unconscionable. If you knew who I am and what I had done and what I am going through it's been very rude for these people. Can you hear me out? I will listen to you. Okay. I've been nothing but nice to you. You have been nothing but nice to me. Yes, you have. I did not scratch you. I touched you. Regardless, okay? You still grabbed me, okay? not grab you. I touched you. There's a difference. I didn't want things to escalate, so I didn't do anything at that point, okay? All I did was ask you to pack. I'm packing. Listen to me. You said you were going to hear me out, right? I asked you multiple times to pack, okay? You said, "Oh, I need to catch my breath." I said, "Okay, we'll get you an ambulance." You told me to catch my breath. Okay. Let Let me out. So, I you know, it's been 15 minutes. If you let me out of my things and get me I will go sit on the Are you going to listen to me? Okay. I'm listening. Are you listening to me? I am, but you need to listen to me first and then I will listen to you. Okay. Your actions today, okay? You can't throw stuff at me. You can't grab me by the face. anything at you. I didn't grab your face. I touched you. You grabbed me with both hands in the face. you. Listen to me. All I'm saying is you you Please just let me go. Okay. All I need is But your actions today are they're they're not reasonable. Well, they're not reasonable because my brain's not reasonable and I totally admit that. And it's not my fault and it pisses me off. She didn't actually bite you, did you? She tried. She grabbed me. not. I did not. Felt the pinch. I did not. I wouldn't touch his I don't need one. Listen real quick, okay? We've We've already gone through this, okay? Like we both agreed I've been nothing but respectful to you, okay? been very hard. I have. All I'm asking, please take I'm going to tell you again, okay? I don't know what kind of interactions you've had with police officers, okay? But you can't grab me by the face, okay? And And I let that go, okay? I All I did was ask you to leave and I still tried to work with you. touch anybody Anybody else. Just please let me dump my stuff. But unfortunately and go. Unfortunately, we're we're past that point, okay? So you are going to be placed under arrest. No, I'm not. You will find out from the people That's not a question. So much going on. I'm the supervisor. I'm Sergeant Montano with Santa Fe Police Department. Okay? I'm the shift commander. Can I call? No. Can I call them and say I'm on I'm the crimes you've committed, you're going to jail. Okay? I'm reasonable. Yes, you are. Are you the manager, Mr. Montano? Yeah. Okay. You want to sit down? I want I want to talk. Unfortunately, they're they're not coming off. You are obstructing my medication. I need it off. I'm not going to be mean anymore. I promise. If you want me sitting in the damn police car, you can take me. I will call somebody. Yeah. The time is 2:00 tonight. Just go check in the restroom. I need your pants off. Your pants aren't torn or anything. I didn't touch his damn pants. Yeah, she's not being very helpful with us. Hey, miss. Did she yell at her? tell you I'm not lying. Did she yell at her? I'm not lying. When we're here I'm not lying. Don't. Was she the one that she yelled at or she yelled at another housekeeper? It was another housekeeper, right? But another housekeeper No. Okay. Okay. Are Are you okay? I'm fine. Can you say anything? Can you pass my purse? No, I hear you. I promise I will not touch anybody. I will pack my stuff. I will leave this place. And I will not bother anybody here ever ever, ever again. Thanks, guys. Hey, thank you guys for coming. I might sit up for a second. Thank you. All right, best of luck, miss. I'm going to stand. Do you want to read it to read you guys wives a note about how well I was taken care of. I'm assuming no. If you sit up, I can fix those for you. I cannot sit up. I'm sorry. Can you roll over? We'll stand you up and I'll fix the the restraints on you. Can you reach down? I can't get up. I'm old. I don't have kids. I have bruises all over my body. That hurt. No, that hurts. Well, we have to stand you up regardless. I don't have to Please, no. I don't have to Please, undo it. I'll lift it up. Just lift it up and then I'll get up. It won't work that way. The faster we get you up, the faster we can get you out of here. too. You know how I put it on there, right? What you did, you can't be doing that. I did not do anything. we're going to help you up slowly. The medic said you're fine. Don't So they laid We have to stand you up. Please don't pull on me. We have to stand you up, okay? Please don't pull on me. Please try to be gentle. The easiest way is if they sit you on your bottom and then we help you up. That way they're not pulling on your arm. He is pulling on my arm, sir. You got to cooperate. I'm trying. We'll roll you on your side. I need you to kick your feet under you so I can so you can stand up. I'm still going to hurt. It's going to hurt a little bit. It's hurting a lot right now. Ma'am, miss, I you're under arrest, okay? Those handcuffs are not coming off. So, we're going to work with us the best way possible. handcuffs aren't coming off, I'm not moving. Unfortunately, they're not coming off, ma'am. So, I'm going to be very honest with you, okay? You We're going to ask that you go willingly, on your own, okay? have to ask nicely to be let out. tell you straight up what's going to happen, okay? If you do not go on your own, you're still going, but we will force you to get up and and go to our vehicle. Okay. So, I'm asking to god, promise, I will not touch you. Please and I know you can bend over, undo this. I will stand up straight and then you can put the damn thing back on. You're under arrest, okay? We're not taking those off. Okay, fine. Just Just bruise me. Bruise me. We don't want to hurt you. We're not trying to hurt Bruise Bruise on my Bruise on my clothes. There you go. Stand up. 1 We're going to help you out with your shoes. 2 3 Please. There you go. You want to put your Here's your shoes. Let go. Let go of me. I need to finish packing my stuff so I have my stuff. you a chance and you declined that, so now we get to pack your stuff. I declined that because I was short of breath. You had plenty of breath to argue and fight with these guys. Put on your shoes. No, I'm not. Okay, then you can go barefoot. That's fine. No. Not a question, ma'am. You're going to walk down to the car one way or another. Can I get my purse? What purse is it? It's on the bed. Please be nice to my dog. He's gentle. The sergeant's still in there. Oh, yeah. I asked for that like 20 minutes ago. You know, I asked I because I was not physically able to get off the floor. Look, these tight things I'm going You're going to find that I have bruises all over my body from what's going on and now it's worse. I did not hit you. I touched you gently. And you're buying that I hit you and I think that's wrong. I I touched my Oh, Jesus. I did not pinch him. That's what you guys are saying. I'm sorry, I can't do that. You have no choice, ma'am. I But it hurts. So, can I slow down a little bit so it doesn't hurt? Take your time. The best way is to slide more in that way. If I didn't have the fat, maybe I wouldn't slide easier, wouldn't I? Maybe if I had shorter legs. God damn it, I can't it hurts. I'm not going anywhere. I was not a horrible person. I cannot believe that. I can't I'm sorry I can't move. Quit laying with my ass. Get your hand off my ass. If you're going to be a seat belt get your hand off my ass. If you're going to be rude to me I'll be rude back. We're going to bring you your purse and your shoes and I have your cell phone, okay? Thank you. I appreciate you. So real quick Miss Hein, you do have some belongings here, okay? I just have to make you aware that your belongings are going to stay here when you do come to pick them up when you get out of jail. You have to give us a call and we can come and stand by with you when you get me, please? I asked yesterday when I came down from task if I could just drop them off. It took me 2 hours to get from treatment at 3:00 to 5:00 to 5:15 to check in because they wouldn't let me check my stuff. I have been nice, I've been walking my dog, I've been picking up stuff, I've been quiet and now this is I asked for juice this morning. She goes, "Oh, there's no juice." I have been treated more rudely than ever and now I'm the one who's carrying the thing and they get to live with it. I was getting ready to all my stuff goes into that one place. Listen, ma'am. You're you're you're not getting arrested because of how you were treated or how you felt. You're getting arrested because of the things that you did when we asked you to leave, okay? I asked nicely to not leave and I was not given an option. Unfortunately, when they ask you to leave you have to leave, okay? And then your actions after that are just unacceptable. Okay? Could we just get here so I can take this off? I am in pain. Give us a second, okay? We're getting your stuff now. We're going to get you some shoes and stuff, okay? Your cell phone's in my front seat. Not your stuff, it's right in front of you right in the seat. So what cell phone do I have? That. Sweetheart, it's not. I don't know what you're saying, ma'am, but I'm going to search your stuff. It's it's that. You have your hand on it right now. That that See I can't even say the words. The the That. Right, you had your hand on it. Not with your No, put that there. Regardless, I got The glasses. The glasses. Are my Are my glasses in there? Yeah. Thank you. That's what I'm wanting is my glasses on my face. Well, you're saying phone. Well, I'm sorry, honey. That's the brain damage thing that's going on. So, in here you have $100? Yes. Okay. Do you have any more money? No, I just have my debit. What do you have in here, ma'am? What? That That is when you go in to give people CPR. I am a health care person. I have an emergency Are you saying a mask? A mask, yes, to give people treatment. I have done that to help people. Please let me go. Put it in the front. I promise I won't hurt people. It hurts so bad. I have some shoes for you. I'm going to put your stuff back in here, and then I'm going to put it in the front seat with me, okay? What's your telephone number? Not telling. So, the the reason that we're asking is that way animal control can call you when when you get out, you can go pick up your dog. 719 I appreciate that. It hurts me too hard to move around. Can you undo it, please? What's that? Can you undo the wrist, please, so I can move? Unfortunately, we can't till we get inside. Okay? Can you hold my shoulders, please? Just touch me so I No, don't push. Let me stand up. I'm trying. I'm really trying. You're okay. You know, I'm not a [ __ ] stupid woman. I believe that. We all do this. We all commit mistakes. I don't know what you're going through in life right now. I can't imagine. Brain tumor. I'm dying. Is that all? Which way do I go? Just wait. Over here. Have a seat, miss. I'll be No, I'm not. I want my wrist off. It hurts me. It's physically hurt. I have breathing problems and I have bruising and I cannot sit put two sets of cuffs on. You can put You can undo these and then put them in front and I will be half much happier and you will be much happier and it will be more comfortable. But it will happen right now, please. I asked nicely several times. You can You can glue each of my arms to one of the labels. I just can't have them behind me, sir. It's not physically able. Well, unfortunately, they are going to be behind you, okay? They will not be behind me. I need You will put one here and one here. My wrist will be in front. I'm not You're not moving my wrist. They hurt too bad right now. I am in pain and I will not move until I Once he gets back, we'll make a determination what we're going to do. Okay, you You keep a determination. I am not a terrible person and I did not slap you. I didn't say that you slapped me. Yes, you did. I touched your cheek. you grabbed me. I did not grab you. I touched Let me ask you a question, Ms. Lyons. If I grabbed you by the face right now Touch me. I don't want to. me. Touch me. Go ahead and touch me. I don't want to. You can touch me and it's not going to hurt me. You would feel that it was inappropriate. No, it would not necessarily because I'm a medical person and you touch people when you're a medical person to make sure that they're okay. You're You're You're needing to stop Have a seat. Over here now. You need to go sit back over there. Nope, I'm sitting here cuz it's more comfortable and I need my I need this off. What are you doing here? Go back over there. No, I'm not. You better remove my I'm not. You're not going to remove it until they remove it and find out why you brought me here. Go back and sit over there. No, I'm sitting right here and it's much more comfortable. This is This is the nurses' station. You can't sit over here. sorry. When they undo my wrists, then I can go back over there and sit. I'm not a mean person. You need to go back over there, ma'am. Hi, my name's Will. Hi Will, I'm Sarah Hein, I'm a physician assistant. I have a brain tumor. I am in terrible pain. They have been horrendous to me for an hour. Sarah? My name's Will, I'm one of the doctors. I appreciate you're a PA. I I was looking at the glioblastoma multiforme. I know that. But we also, and you know this as somebody who works in medicine, we don't negotiate, right? We can't let you sit at the nurses' station. I Okay, I get it. My negotiation is please undo So again, That's all I want is I need you to come over here. to stand Okay, I'm standing there. That's fine, you can stand over I'm standing here. I'm not sitting I will not sit in your place. I'm sorry. I have been through horrendous activity this morning. Okay, I'm just going to try to figure out what's going on. All I'm going to ask is that you stay right here while I do All I'm going to ask is that you Okay. So you're claiming that we Oh. beat you up? I am not claiming that you beat me up. I am claiming you pushed me under the table, ripped my arms behind my back, and put the wrist on. Can I take some pictures of you to document your injuries? You said you had some bruising and stuff. Well, when I get to the room, I'm going to take my top off and you're going to see the bruises. Can I take a picture of what I can see right now? You can take a picture of what you see right now. Thank you. I am not a criminal. I did not hit or hurt anybody. Please listen to me. I can put him in the front for now. Please put him in the front. But when we transport him, we're going to have to put him back in the back, okay? Please put him in the front. But I I need an assurance from you that you're going to cooperate. I am I have given you an assurance for 30 minutes, 45 hour. I will not hurt or I will not shut my mouth. All you have to do is just follow me to the chair. I'll just talk to you with this on. Just sit up. I don't know whatever she gives to you. I didn't do anything. Have a seat. This is the issue that we're having now. Is your tone I didn't do a thing. I didn't do anything. You tell that you're going to comply and stuff, but your actions are something else, okay? I asked you nicely to remove these and fix me. That's not the way it is. I am a nice person. I I I don't doubt that. We're going to move your handcuffs to the front. I just like I said, okay? If you act up or do anything now, you're going to end up back in handcuffs soon. I am not going to act up, for Christ's sake. I'm an elderly lady. I have a tumor in all this. Thank you. Let me see your hand. Can I unlock them? That would be helpful. Thank you. Thank you. Let me see your hand. I don't dispute, okay, what you're saying, okay? Can you loosen this one? Let me see. I got it. Make them I'm sorry. I'm not going to hit you. I'm doing range of motion on my shoulders. Okay. Please. It needs to be this. Okay? Once you get to the jail, you can loosen them. I don't want to look at you, okay? Just shut me in. I'll be quiet. I'm just not going to look at anybody. I'll be try to be good. I'm very upset and very frustrated. I'm going through hell, and here I am at the jolly jolly hell. You hate me. So proud of my life. I'm just The only thing I did was simply ask you to leave. I asked to leave, and I told you I had shortness of breath, and I needed to spend some time packing. It's the guy at the front desk who was being more than rude to you and me. She didn't want to give me my robe or anything. Ready, Beth? Fine. Ready? Ready for what? We We got to go. I will go after I get my cuffs fastened up. We'll fasten them. I cannot with these on. I need to send assistance. Somebody else helped me take them down, and did not help me put them back. I didn't see anybody taking your pants off. Well, it doesn't matter, but I will not leave until my pants are fastened and I do not think that that's unreasonable. Correct? Yeah. Hey hon, put your pants back on, please. Thank you. Are Are they going to help me shut the door? She's got it. They don't want to see my Yeah, so they can shut the door. Okay. I'm going to have to handcuff you to the back, okay? Please don't. I have to. It's our Can you make it loose cuz it back it hurts so bad. two sets of cuffs, okay? But it's our policy. Okay. It hurts when it's hot. I understand that, but we have to buckle you, okay? I know, because I'm such a mean [ __ ] Not worth living in the world today. Nobody said that. Well, that's why I'm not. Okay. I'm sorry. I hope this never happens to your mother or your grandmother. You don't have to face the wall. I stick my tummy out. You can do that if you want. I do whatever I want to. I can't, but then I'd have to stay here the rest of my life. And you guys would enjoy me so much. Sarah Elizabeth Hein was charged with two counts of assault upon a peace officer, resisting, evading, or obstructing an officer, and criminal trespass.