Demanding a refund, she ended up causing chaos throughout the entire store. A dispute over just a few dollars ends in a confrontation with police. Over just a few dollars in a refund dispute, a customer turns a Family Dollar store into a verbal battleground, forcing police to step in immediately. So basically, she's trying to get cash back. Yes, she was a penny short. She was short on money. I asked him. He told her, "Yeah." She went to the car, got the penny, and came back. Once she came back, now he told her no. So I said I want a refund. And he wouldn't act like he can't give her no refund. So give me my refund. Did she ever pay for anything? Yes. She bought these packs of gum and got cash back, but we can't do a refund on cash Huh, she just called her manager. Her manager said refund. That's what she's sitting here doing. On my kid On my dead mother. Our general manager she just got off the phone with. That's why she just Don't get it twisted. That's why she just searching the garbage for that receipt. She's sitting there doing the refund. She's saying she can't do nothing cuz you're here. No, I She was just going to refund me my money. And my line you've been standing right here this whole time. She's been typing in this thing. She can refund the cash back. >> So it sounds like she can refund you for the gun. >> She can refund me my whole thing. She just called the manager on this little device right here. She just called. >> It sounds like she can refund you for the gun, but not the cash back. >> Nobody talking about that money came off my card and I need it back on my card. Just like that manager just said, find the receipt and refund our stuff. She going to find the receipt and refund me my money. Don't know what to say. >> What's your name? >> None. >> Okay, well they want you trespassed from here, so I don't need your name. >> Okay, once once I get my money, I will be trespassed. I don't need to live on this earth. >> I need your name to trespass you. >> I don't Once I get my money, you will get my name. >> That's not how that works. >> my money, you will get my name. >> What's your name? You're with her? >> Nope, he's not with me. He don't know me. >> She got the cash? >> I don't got nothing. I don't got nothing. It's cameras. It's cameras. >> Did she get the cash? >> No. No. No. No. Nope, it's not in my hand. >> What caused a simple refund request to escalate to the point where police demanded identification and prepared to take enforcement action? >> We need your name so we can trespass you. >> I don't know my name and I don't got no ID. >> Put your hands behind your back for me, okay? >> You cannot Listen. >> Don't be dumb. Don't be dumb. You're not going to cooperate? >> I don't got no name, though. Give my phone, man. >> No, we'll take it. Thank you. I need that. No, you don't. You're not with her. She's not with you. >> Give my keys. >> he's not with you. >> Yes, he is with me. >> Get up. >> Yes, he is with me. >> Get up. >> Give my phone to my boyfriend. Give my PHONE TO MY BOY RECORD THIS, BABE. >> Get up. >> Cuz all this over my money. >> Get up. >> Okay. Get the keys, babe. >> GET UP. >> YOU PULLING MY HAIR. YOU PULL ON MY HAIR. >> STOP. YOU PULL ON MY HAIR. >> TURN AROUND. NOW. >> TURN AROUND FOR MY MONEY? Turn around for my money? Turn around for my money? I got scoliosis. I want you to know that. >> All right, turn around and you'll get sprayed. >> scoliosis. >> All right, you're going to get >> scoliosis. >> Turn around, you're going to get sprayed. >> For my money? Let's make this [ __ ] make sense. >> Put your hands behind your back. >> you come up to the police station? I'm my my head is on the ground, sir. Or they're supposed to >> Put your hands behind your back. >> I'm not even moving. I'm not even moving. Let's make this [ __ ] make sense. >> your money. >> NO, THE LADY JUST SAID that they can refund me. That's what I'm saying. For my money. For my money. For my money. >> to give it to you. I bet you're going to take it. I didn't take it. >> Let's make this [ __ ] make sense. >> All you did is have to give us your name, huh? >> I KNOW WHAT I HAVE TO give you, but all I have to do is refund me my money like the lady did. >> money. Repeatedly insisting she was the victim, the woman refused every request to cooperate, pushing the situation toward a turn no one saw coming. >> Uh-huh. I was getting cash back. Right, I was trying My goal was to get $20 cash back. They told me I could not get 20, only 25. >> Uh-huh. >> I told the man, I said, "I only have $12 left on the card." He said, >> Right. >> "There's 150 on the card." I said, "I have a penny in the car." He said, "You can go get it." >> Uh-huh. >> I went to go get the penny. I went back in. The man said, "Oh well, with cash back you cannot use any change. You have to use the money that's on the card." I said, "I'm short a penny. I just asked you this before I left out." >> had a Hold on. So, they had a $10 bill and a penny with it. >> Yeah, no no no no no. It was supposed to be 10 cent. >> Okay. >> supposed to be 10 cent. The $10 bill came from the first time I did cash back. If you listen to they said I could not get the whole 20 off, only 25. I didn't have 25. I had 24. I had $24 and change. So, I took off 10, it took 1204. Now, I was trying to take off the other 10 and I was short a penny. The man said I could go get the penny out of the car. I went to go get the penny and I came back and he said he changed his mind. He said I couldn't. He said I couldn't. So, I said, "Can I get a refund?" He said, "No." I said, "Well, can you go get the manager cuz I know for a fact I can get a refund as LONG AS I GOT my receipt." They called the manager. The manager said, "Yeah." The man called The man with the glasses, Paul, called y'all, the police. He said he don't got time for this and all of that. Called the police. I said, "Call. I'm not doing doing nothing. I want my >> I talked to the manager on the phone. She said she couldn't refund you the cash back. >> that now cuz you was here. I'm telling you. She has the $10 for you. I'm telling you if if you wouldn't never came, I swear to God I was going to get my refund. She was putting it in the computer. She just looked in the garbage FOR THE RECEIPT FOR 5 MINUTES. I'm telling you they just reprinted the receipt and everything. >> Okay, I'm telling you what the manager told me. She said that she can't refund the cash back. She could give you the cash. >> She was about to refund it until she saw you and I just said, "You going to refund my >> After a series of heated arguments and accusations, the true cost of a few minutes of lost composure finally comes to light. >> I just wanted my money back on my card so I CAN GO TO SHELL'S and get the whole 20 off. That's it. That's all. I just wanted my money on my card so I could go take the whole 20 off. I didn't care about the store. I didn't damage nothing in the store. I didn't touch nobody in the store. The man JUST GRABBED ME BY MY SHOULDER AND MY NECK and I told him to LET ME GO CUZ IF I HIT HIM, Y'ALL GOING TO BE saying that I hit him. >> Well, if you hit him >> But he can hit me. He can grab up on me. >> No one says that. >> Like make this make sense. I just wanted my money on my card. >> Right. No, I did that. But you also have to understand where we're coming from. >> I do understand where y'all coming from. >> saying not going to cooperate with us, you're not going to give us any information. >> Because I wanted my money. >> I understand that, but we can't control how they get your money back to you. I can't control that, okay? >> Yeah. >> So >> They was They was going to refund it. They was going to refund it. >> be That could be possible. I don't know. >> They didn't want to refund it cuz they was waiting on her ass or whatever she said. That's That's weird, though. She was just going to refund it. That's That's so weird. >> I just wanted my money on my I came here to get cash back. >> Okay. >> I called him in there cuz I mean, I know I'm black and they white and I mean they be lying sometimes, which is understandable. So, I called him in there so they allowed me. They did it before. >> All right. >> Not here, but in general. Like, I don't know. I just wanted my money back on my card. >> like it. >> And she was about to do it. That's all I'm saying. She was about to do it. >> All right. >> Until she walked in. Now they got my $10. >> I'm sorry. I got it. >> He's got it. We He got it, okay? Did you give this other officer your name, hon? >> A'Quoria R. >> A'Quoria R. >> I don't need to go to jail. >> No, you're not going to go to jail. She was issued a citation for resisting and obstructing law enforcement. She was also formally trespassed and banned from returning to the Family Dollar Store. >> Next. >> What begins as a seemingly routine call at a train station quickly turns chaotic as this woman repeatedly challenges the officers at every turn. >> Say, if you got something, let me know. I'm going to give you an option. You got any cocaine or heroin on you? >> No, I don't got nothing. I don't got nothing. >> You have nothing nothing in in you? >> No. >> Nothing in your pockets? >> No. >> Okay, I'm going to give you the option because if I find something >> Why are you touching me quickly? >> Go ahead. Cuz you're in an area that has high narcotics. >> I didn't say I had anything in my purse. I was just >> I think we are good. I think we are good. >> Well, the reason why cuz you got empty bag right now. >> No, that's not that's my >> Okay. Okay. Sit down. Sit down. Well, well, you got you got this on you. >> There's nothing here. >> Okay, doesn't matter. You're not supposed to have this. I didn't tell you to litter. You get back to what? Okay, take a seat. Take a seat. I'm not going to tell you again. I know you will after. Sit down. Or you're going to be putting handcuffs. Sit down. Sit down. Sit down. I will tell you. Sit down. Sit down or you're going in cuffs. Sit down. [snorts] >> You're a man. You're not allowed to do such to me. You need to call a cop right now. It doesn't matter. I'm homeless. It's garbage. >> Yeah, fair. >> I don't care either. You're a man. >> I know I'm a man. What do you What do you think I am? >> Excuse me. >> You're not going and you're not free to leave. >> I'm not under arrest. >> No, you're being detained right now. >> I'm not being >> Yeah, you are. Yes, you are. You're detained. Stop moving or you're going to get handcuffs. I didn't I didn't tell I didn't tell you you're getting high. I said you're in an area I said I saw these. You're not supposed to have these on the train. Can you Can you be cool? Be cool. >> A series of warnings are given, but instead of cooperating, the woman pushes the situation to a limit no one expected. >> What is that? Put the [ __ ] knife down. Leave it down. Leave it down. NOW. PUT IT NO, WAIT. Get the [ __ ] away. Turn around. Turn around. Turn around. Turn around. Turn around or you're going to GO IN CUFFS. YOU'RE GOING TO GET CUFFS. YOU'RE GOING TO GET TASED. Turn around. Turn around. Turn around. Turn around. Turn around. Turn around. Okay, they're coming. Turn around. Turn around. WAIT, LET ME GET THE CAR OVER HERE. LET'S GO. GET OUT. TURN AROUND. TURN AROUND YOU'RE GOING TO GO IN CUFFS. YOU'RE GOING TO GET TASED. I DON'T CARE THEY'RE COMING. TURN AROUND. TURN AROUND. TURN AROUND. TURN AROUND. TURN AROUND. TURN AROUND. YOU'RE GOING TO GO IN CUFFS. YOU'RE GOING TO GO IN CUFFS. Turn around. Turn around. Turn around. Turn around. Turn around you're going to get thrown to the ground. Stop. Turn around. I'm going to put you in handcuffs. Stop. Stop. Stop. Stop we're going to go in cuffs. STOP. STOP. TURN AROUND. You're going TO GO IN CUFFS. OKAY, TURN AROUND. TURN AROUND. TURN AROUND you're going to get hurt. Turn around you're going to get hurt. Turn around. You're going to get thrown to the ground. You're going to get thrown to the ground. Turn around. Turn around. Turn around. TURN AROUND. You're going to get tased. I'm on the real car. >> Cries for help echo through the public area as the tense confrontation escalates, drawing the attention of everyone nearby. >> You're going TO GET TASED. GET ON THE [ __ ] GROUND. GET ON THE GROUND NOW. NOW. NOW. TURN AROUND. TURN AROUND. GET on the ground. GET ON THE GROUND. Get on the ground. GET ON THE GROUND. GET ON THE GROUND, NOW. GET ON THE GROUND. ON THE GROUND, NOW. Get on the ground. Get on the ground. PUT YOUR HANDS DOWN ON THE GROUND. HANDS DOWN ON THE GROUND. HANDS DOWN ON THE GROUND. STOP THIS. I'M A COP. Nobody's hurting you. Nobody We got it. We got it. We got it. Don't worry about it right now. What is wrong with you? All right, lay down there then. Lay down there. >> Just [clears throat] minutes later, the incident at the train station leads to multiple serious criminal charges, leaving the woman facing a costly outcome. >> Stop talking for a minute. We're going to be silent for a second. Ma'am. Ma'am. Ma'am. Stop talking. Be quiet. Hey, hey. Enough. I'm going to be quiet. Finally. Thank you. I appreciate it. >> Do you have anything on you that else we need to know about? >> Nothing. No. >> This is all about a crack rock. All this for a crack rock. Did they piss on me? No. My partner's going to search you. Do not do any of that crazy [ __ ] >> If you so much If you so much If you so much as pull away, you're going to get another charge. You're going to go to county. Right now, you're avoiding that. So, act calmly and you get released. You can go get it fixed in an hour. >> Be careful on your [ __ ] Blades all over. Stop talking while the search is occurring. Time to go home, dude. Stop talking. Come on. Let's go. Come on. Watch your head. You good? >> Yeah. >> Okay. Okay. Come here. I'm going to charge you, and get you some food and then you'll be out of here, okay? In Florida, possession of a controlled substance is generally [music] a third-degree felony punishable by up to 5 years in prison, up to 5 years of probation, and a fine of up to $5,000. She was charged with possession of a controlled substance, disorderly conduct, and three counts of resisting a law enforcement officer during arrest. One decision made in a matter of seconds can lead to months of court appearances. Hey everyone, what do you think about this situation? >> [music] >> If you enjoyed the video, don't forget to like, subscribe, and support us with a donation. Thank you so much.