In this video, we're taking a closer look at an incident that happened on August 2nd in Tampa, Florida, when a woman was refused entry into the Chris Brown concert due to the venue's bag policy. >> All right, listen. >> Listen, there's tickets and green, right? >> We can step over there. >> Can I come in? >> We can step over there. >> I would rather come in. >> We can >> just to have a conversation with you. >> We can talk here. We can talk back that way. But I would this is >> the bag claustrophobic policy. So that's what they saying. >> The bag violates policy. So we can't can't go. You can't come any further in here. >> We can either talk here or we can go over there. >> Okay. >> So the issue >> we've seen instances where stepping into a restricted area leads to an immediate arrest, but the officer here tries to deescalate the situation. >> Ma'am, step over here. >> Is that there's a problem with >> Step over here. >> My bag, right? >> You need to step outside. >> Sweet. It's a few people. You need to step outside, miss. We can talk over here. You You can't come in with your bag. >> We don't want to trespass you and and prevent you from coming to the concert, but your bag violates policy. >> What's the policy? >> It has to be too big. It has to be clear. >> I'm trying to help. Y >> trying to help me. >> Again, she could be arrested right now for going farther into the venue, but the officer tries not to do that. >> Stop playing. What's What's so funny? >> Stop playing. >> Excuse me. Get down. >> Okay. >> She then walked toward the escalators with the officer continuing to ask her to step outside. >> If you don't go back to the gate, you're going to be arrested for trespassing. Your bag violates policy. >> Does it? >> Yes, it does. >> What's the policy? >> Don't go to the escalator. team to avoid drowning. >> What's the policy? >> Mr. Back to the game. >> What's the policy? >> Your bag is too big. >> Officer Phillip, >> explain to me the policy. >> Your bag is too big. It needs to be clear. >> Why? >> For public safety and efficiency. >> I don't expect dimensions. They make the rules. Your bag is too big. >> Yes, ma'am. >> What is the policy? So, I can understand >> because I don't have a car. >> Okay. >> And this holds everything. So if the issue is safety, right, that's the only thing I'm thinking of in this whole situation about a baguett. >> Then why don't you just check >> escalators will be reversed? >> Because they have it's a bad policy. They allow a certain size. Your mag is too big. >> Yeah. >> Don't try to walk. >> Officer Phillips, why is your hand on me? >> Officer Phillips, why is your hand on Chairs are not permitted on the escalator. Please hold your order by hand. >> Ma'am, stop. >> Officer Phillips, this is your third time putting your hands on me. >> Can you come back? >> Yeah. Call somebody. >> Stop. >> Okay. Stop. You're under arrest. Don't grab it. What? >> Welcome to James. When stepping out of the escalation, please hold your face. >> Now, I'll mess up my makeup if I want to play. >> Now, we're really going to have some >> Well, we'll explain it in just a sec. I just got here. So, >> if you don't listen back over here, we're going to the security office. on the escalator. Raise all children by the hand. Escalators will be reimbursed manually. >> The officer would charge her with trespassing and resisting without violence. Court records show an application for the misdemeanor intervention program was filed, but was rejected by the assistant state attorney 2 months later. A month after that, the woman's attorney of record withdrew from the case due to irreconcilable differences between her and the defendant. As of this video, the case is still ongoing. and still doesn't listen. So, we got it.