What's your name? >> NO, I DIDN'T DO ANYTHING wrong but go watch out dinner. It's my BIRTHDAY. MY DOG JUST DIED. I don't need this >> Matt, what is your name? >> Why do you care? >> We are investigating a call >> for what? We are investigating a call of a customer who didn't get her meal. I just wanted a stick. >> They were both upset with how long they've been waiting. I'm like, I was just sorry. I'm trying to help you out. And this lady just kind of like turned to me and her whole demeanor changed. I was like, "Ma'am, please don't speak to me like that." And she kept trying to reach me. I was like, "Don't put your hands on me." So, I went to reach and I grabbed the food. I'm like, "I'm just going to go ahead and ask y'all to leave." >> You have a red mark right there. >> Yeah, you do. You willing to put some charges? >> She was so mean. You put the steak out in front of us and it's just You can't have it. And then she took it away, but I was like, "It's my birthday. >> Did things get physical at any point?" >> I lap at her. >> You are being placed into custody. You committed battery. >> This is not right. You were supposed to be good