United Airlines is known for its on-time scheduling, affordable fairs, and high-end food offerings. So, what happens when United Airlines encounters a passenger who doesn't appreciate United Airlines hospitality? On June 30th, 2025, the Lee County Port Authority Police Department was called to the scene at the airport for reports of that passenger. So, the lady came home stumbling. She was uh she's sluring her word. She couldn't walk straight down the aisle. >> Yeah. You guys want it, please? The crew and the cabin want to cause an issue. You're going to be good with boarding the plane. Get everybody off. >> Yeah. >> You want to speak to >> Where is she sitting? >> Right where the agent is talking. The captain would like to speak to you. >> How you doing, Captain? So, you want her off the airplane? >> Yeah. >> Okay. Are you able to go down there and tell her? >> We'll be right with you. You have to tell her first and then after that, if she refuses, we can arrest her for trespassing. >> I don't I mean, >> I don't think she's I don't think I think she's pretty sick. I mean, she knows I didn't see her stumble on. >> I witness and she gave me a nasty attitude. So, now we're not comfortable. >> That's what I'm saying. If you're not comfortable, then that's what it is. I'm saying like to me I don't think she's that like maybe she took medication maybe there's reason she's perfectly fine talking to me and I get you now because everybody wants her off >> well everybody does >> so then that's it come off and um >> why was it an issue to begin with so I have a story >> when she was um here boarding on the leaves and she's boarding she's standing holding on to the door there and then stumbles on to get into the aircraft then stumbles down there when I asked her if she was okay she gave me an attitude about it and when I asked her She was seated. She did not want to answer. >> So, was it alcohol or is it a medical condition? Do we know? >> I don't know specifically. >> Maybe if the officer can hold on and ask her to come quietly. If not, then we're going to have to hold either. >> Yes. You want to try? >> But you guys don't want her. >> Captain has refused her travel. >> All right, Captain. Let's head down there. >> Yeah. >> Well, Captain's refused her travel. I mean, you just 24F to the left. She's by herself. Here we go. >> Here we go. >> Never in my life have I gone through something like this. >> How you doing, ma'am? >> Hello. >> So, this is the captain of the aircraft. He's requesting you. >> Babe, did I do something? Like, what is going on? I have never in my life experienced something like this. And as soon as I came on this plane, people were telling me to get off it. I'm not drunk. I'm not belligerent. I'm not nothing. And people are telling me to get off this plane. And then you have the whole audience, >> right? That's not the perception that everyone else has. >> Right. But what did I do? >> Are not comfortable. They're not >> No, there was one flight attendant that said something to me. But what personally did I do? I've never been attacked to this magnitude. >> She feels that you're under some kind of influence. Do you feel like I'm >> not comfortable with you riding on the aircraft? So, >> babe, am I making you uncomfortable when I'm talking? >> I can only go by what the flight attendants, >> but I'm really being harassed and nobody's standing up for me and I'm so sorry. >> No one's harassing you. >> No, I'm being harassed because never in my life have I boarded a [ __ ] flight and people are telling me like, "Oh, you can't get on the flight cuz you're what am I doing?" I'm I've literally >> Okay. your hand if I did something to offend you. >> Ma'am, at this point, you have to come off the aircraft. >> Like, I literally did nothing. >> Ma'am, this isn't for Ma'am, this isn't up for discussion. This isn't up for discussion. >> You have to get off the plane. It's either you get off or we're going to deboard the whole aircraft. >> What did I miss? Miss, I I don't want to cause any more. >> What did I do? >> I just need you to come with me. >> You don't understand what that takes of a world. >> Just come with me and we'll discuss it off the plane. So, do you have a carry-on bag? You don't understand what that does to a woman of color. >> You're making me get off a flight because I did nothing. I walked this line. If I cannot control you on the ground, they cannot control you in the air. I need What's happening? >> Okay. I need your back. >> You have to come off. They're going to reboot you. >> If you don't come off, everybody's coming off. >> It's not fair to the rest of the customers. Everybody wants to go. just come with me and we'll pick. >> Everybody's just so mad and they don't want to have to come off. >> I'll carry your bag for you. >> Let me take your bag from you and I'll >> It's just so [ __ ] up that you guys do this with no color. >> It's not anything to do with anything like that. >> So, why am I here? >> Because you're out of control at this moment. We need to >> What did I do that was out of control? We're going to go now. >> Can anyone here tell me any other customers? Okay, this is it. I'm not done. I'm I'm done with this. Let's go. I haven't >> color you are triggering the other customers. Let me All right, that's it. We're going to deplane the whole plane. >> Let's go. >> Let's go, >> ma'am. Let's go. >> Okay, that's it. All right, let's go. That's fine. >> This is the rest of your stuff. >> Just go ahead. Take that up there. >> This isn't yours. Okay, so this is somebody else's. Just go take that up there. We're going to be playing that person wouldn't have told you fire. Like you guys act delusional. >> You're just making it worse for yourself. >> But what did I do? I literally just walked on the plane. You haven't heard me say a piece. >> So ma'am, at this point in time, listen. Are you going to listen to me? >> All right. So they're a private business. They could deny you boarding. They're going to re They're going to rebook you. >> Has anybody here heard me do anything? [ __ ] shut the [ __ ] up. >> Okay. you cuz she keeps shaking. No, I never said that before her, but the girl directly in front of me keeps shaking her head and I never said anything. >> I'm going to get off this plane because get off the plane. >> Go. >> But you guys are weird. >> That way. >> Let's go. >> You go that way. >> No, you go. Let's go. >> You're disrespecting me like I did something wrong. >> Please don't touch me. >> Let's go. You're going to be arrested for trespassing after. Come on. >> Trespassing on a >> Go that way. >> You're putting your hands on me. >> Turn around. Let's go. >> How dare you? >> Go. >> Please let me go. >> I'm not a criminal. Let me go. What is wrong with you guys? >> I literally didn't do anything and you guys are putting your hands on me. This is embarrassing. You guys are just watching. Goodbye. I'm not drink. Thank you. We're not going to let her travel. So, you can take her off security. >> Go that way. There you go. >> Please push your hands right off. >> Go. Keep going. >> Push your hands off. >> What is happening? It's like you're just letting this happen. Why are you grabbing me up like this? >> What is happening? Why are you grabbing me up like this? I didn't just cause any Why did you just do that? I didn't get that. >> Yo, you just manhandled a woman. What is happening? I'm not even >> She's actually peeing on the plank on the floor. >> Literally not even going. >> You're literally urinating on the floor. That's not normal. >> I'm not urinating. >> You actually did. >> Come on. Let's go. >> I did. All right. They're actually going. Wait, wait, wait, wait, wait, wait. >> Where's 31? I don't >> You guys are grabbing me up. I never been grabbed up by police officers. >> All right. All right. That's okay. >> That's enough. That's enough. That's enough. Enough. >> Why are you guys treating me so bad? Like I'm a [ __ ] criminal or something. What's wrong with you? >> He's coming air. >> I wasn't even belligerent on my flight. You guys are treating me like I'm the worst. because our officers just >> Okay, let's not go to anybody. Let's not. >> So, we're going to show her off. Let's go. >> She's going to go out this way. >> You guys should take her out. >> But you guys just grabbed the [ __ ] out of me because you just hit an officer. >> I never hit you off. >> I SWEAR ON my life I never hit an officer. I never in my >> Are you serious? >> Real serious. >> We're going to go this way. And then what? >> We're going to bring you to the station. >> So, I'm going to a cookie station. >> Yes. >> For what? >> Come on. Let's go. Got to watch. >> Let's go. Come on. >> This is insane. Never in my life have I >> want the stuff over there. >> Mom, you the airport. And I'm going to put you safer first. >> Yeah, police station is here at the airport. Where's your ID? >> My ID's in MY BAG. WHY AM I BEING treated like that? >> Where in your bag is it? >> I wouldn't know cuz my hands are behind my back. >> Well, you don't need your hands to see. Where is your ID? >> I don't know. My hand here or there? >> My passport is in here. What is happening? Like, >> do you want to clip it? >> You want to run or no? But you guys are bringing me back to the police station because of what? Cuz you've been arrested. Why have I been? Because of what you did on the plane. Who's taking her? Hold on. in the car. And I'm supposed to go on this car with who? >> One of the officers. >> And I'm supposed to trust the officer that's taking me somewhere. >> There's cameras everywhere. So it' be really stupid for them to do something they're not supposed to. We're all wearing it and it's inside the car. >> At this very point, everybody has doing things they're not supposed to do. >> Okay. >> So I'm very scared for my life. Well, you'll be okay. There's cameras. There's cameras everywhere. >> I've literally never in my life dealt with something like this. >> All right, just have a seat for me. >> This is insane. >> I'm doing it because I have to and I have no choice. >> You want to sit in just a little bit? >> Like, what the [ __ ] What's going on? What the [ __ ] did I do? Like, >> thanks. >> Problem is covered in >> maybe a little bit. I mean, it might be dry by now. >> Another one coming. >> Said that you were, but >> I got another one. I told them already. We're going to walk that way. >> Let them do whatever. >> Yes, ma'am. >> And I'm a woman of not criminal. Whatever this is. >> We're going to go in between these two cars and we're going to walk to that door. >> Can I speak to another supervisor, please? >> I I've already told him. cover. >> We're going in this store. >> Yeah, somebody else above her cuz she couldn't supervise anything and this is still happening to me and I'm very confused as to why. >> So, request your real supervisor, please. This This is the supervisor that was just here that walked you in. >> She said that there was someone above her when I was in the car here. >> Okay. Well, I'll see if she has them. >> I will see if she's called them. Okay. >> So, you guys are refusing to request a supervisor to protect me. >> We have not refused to >> supervisor. I literally don't even know what's happening. >> You're under arrest. That's what's happening. >> I literally You've interfered with the flight operations of an airline >> to be under arrest. >> Literally zero to be under arrest. You guys took >> Do you want me to start uh >> report in there putting information? >> You took the word of a super or somebody I didn't do anything to offend anybody disrespect anybody. >> All suspects are innocent until proven guilty. Thank you for watching.