On December 30th, 2025, deputies responded to the airport following reports of a disorderly individual. >> What's going on? >> How are you guys doing? >> So, they're in group five, we have a bag policy that we were trying to explain. Gentleman got upset. He said that he did, she spoke to him first. >> He said that he was not going to pay for the bag. So, when he came up, I boarded them biometrics, the wife and the kid. I went and I asked Sergeant needs to come around so that they can go ahead and correct. He said no. Then he started calling her out. Her name was very disrespectful. He said that he wanted to spin her face. >> And she comes and I said, "If you guys are going to all come, I need you all to come around the front so you guys can stay together." There's three of them. >> She comes and she goes in the jetway. After I asked her and I asked her, "Ma'am, come outside." She said she didn't want to move. And then she blocked me from doing my job and closing the door. When she wanted to touch me, I said, "Stop touching me." Now I just asked her the passport so I can remove them from the flight. She wants to go touch me. I said, "Back up. Stop touching her." And now she's asking for forgiveness that um you know, she wants to apologize for how they spoke to her and said, "No, you guys should have thought about that prior to the >> Let me ask you, when she entered into the jet bridge here, she was allowed she they had tickets to go in." >> Yes. >> Okay. That's how I want to make sure I don't worry about a breach situation. All right. So, what are we doing with them? >> They're not coming. They're not coming down. >> Understood. And they're aware of this. >> Yes. >> All right. >> You guys speak English or No. >> Yeah. What do you got? So, what's going on? >> Okay. So, uh we're coming from Tampa. >> So, we fly with that back. We pay Florida. >> I understand. But, uh but so let me explain real quick for you. And that happens in common with them. Okay. So, this is their hub. This is their training grounds. This is everything that they do for Spirit is hubbed out of Fort Lauderdale. Tampa may have not charged you. I'm going to tell you what happened yesterday only. watching explain me that I >> I will simple like that. >> I will explain that. >> She told me she told me you have to pay and that's it >> because there who knows what's watching them, right? Listen, I hear you but that's an irrelevant thing to me. However, when it comes to the bag, they have to charge you. There's no way around that. They did something wrong in Tampa. Doesn't happen here. Correct. >> You're right. But they can do things that because it's not a training area. I'm telling you, a lot of things happen in other airports and then they come here and they're like, "Hey, they may have done something in Boston." Right. But when you get here, they're going to follow up by the law. I understand it's frustrating as a customer to you, but for them, they're not doing anything wrong. Their policy policy. Tampa did something wrong. Tampa should have charged you. You understand? So now, now we're in a situation where they're going to remove you off of this flight because they're allowed to do that. It's a private company and that's that. There's nothing that you can do about that. And that that's obviously a decision that's being made, right? Is that they're not going to deal with it and and that's what they want to do. >> Why they they taking me out from the [music] flight? because of how I guess you guys were talking with them that you guys decided to enter as a family versus just one person and that's how it went down. So now they're going to >> we say sorry to him. I don't trust but it's still a private. We say sorry a lot of time. It's our Christmas vacation. We are family. Look, it's just I hear you. But there's nothing I can make them do. Right. It's a private company. I can't make them say, "Hey, what am I supposed to do?" >> So what's going to happen is they're going to reimburse you your money. It takes 5 days and you guys can rebook with another airline. >> Well, who I don't know where where you're going to Cancuning. >> Will they allow them to rebook? Okay. So, he said he's going to put notes in. He says you may go down to rebooking and talk to a supervisor outside there and see if they want to rebook you. But that's going to be the situation. As of right now, you know, this is what we're dealing with. >> So, one time one time we're going to fly. >> You may not fly with them at all. It's going to be up to a manager. They're they're going to decide to let you fly. They removed you off of this flight. >> But why they do that? >> Why they do that? >> These are family tree. >> I understand. >> These are family tree and we say sorry to them. I but I can't make him accept an apology. >> There's nothing I can do on that. >> Well, let me talk to him. >> You can talk to whoever you want, but >> what happened? >> Um I I went up and down the line to check the people who had carry on bags and I said, "Hey, sir. Um let me see your booth." He was on route 5 before he reached the front so he don't block the boarding area. Um you need to pay for the bag. I'm not paying for the bag. And I was like, "All right." So I let him stay in the line. And I'm not going to push him off the line, but when you reach the point right here, we're going to advise you one more time because he now George advised him. Oh, you have to pay for the bag. He's like, I'm not paying for the bag. I came from Tampa like that. I want to speak to a supervisor. Okay. Well, we're going to close the door if the supervisor don't come. Um, you're going to stay behind. He's like goes on and on. He called me. He said, I want to spit you in your face. Um, he told me my [ __ ] And I was like, "Listen, you could talk to your wife and your mama like that, but you're not going to speak to me like that, okay? Because that's disrespectful. I'm not disrespectful you. I'm staying in my in my tone." But then he was acting real stupid. And then once I said >> real stupid just verbally >> and then um once they saw that we really going to leave them behind, they want to calm down and said, "Oh, I'm traveling with my child." You should have respected your child before that cuz you're not even respecting him. that little girl trying to go through. >> She went through but they were boarded >> and we asked her to come out with cuz she we were going to close the door and she's like I'm waiting for my husband. I said your husband is not going to travel and and and you're not going to travel either cuz she was acting stupid too. Oh, I didn't see what George said. They he pushed through because I'm here dealing with him and George is trying to deal with her over there and so I didn't see >> I speak I I speak a little bit not too much English but I can try. Um okay, we came from Tampa. It's our Christmas vacation. >> We came from Tampa and we don't pay for that bad for that. So when we come in inside the lady told us we need to pay and my husband say why if we come to Tampa and we don't pay anything why we I must pay. No because I want you need to pay. She don't play anything about you are in Fort Lauderdale you know are in Tampa. She don't say nothing. She only say you are in Tampa. Uh you need to pay. You need to pay. And with bad uh it was a bad play you know. she she can explain why we need to pay. So the only thing we put there we are we don't understand what is the the sides for the packages we need to pay or not and my husband and her start to >> uh say to fight like I don't want to pay I want to pay >> or argue >> fight or argue >> that way >> argue >> like a talk talking to each other. Okay. >> And that's it. >> And where were you? >> Well, here inside. Here inside because I'm nervous. I don't want to the plane go and the plane go. >> What happened when you went inside? >> Nothing. The other guy come in and he told me I need to come out and I say no. But I don't touch him. I'm a woman. I don't want to touch. And he yelling me very bad. He's he's a worker here. Am I a client? I don't know. and he yelling me very very loud outside. You can check the cameras. I don't touch him. I guess I can't touch him. >> Okay. So, we fly from Tampa with this bag. I don't pay for that bag in Tampa. I actually I never pay for that bag. Wherever I go, I never pay when I take it with me. I never pay for that bag. So when I get here, this lady told me I must to pay I don't know like 99 for 99 bucks for that bag. So I I tell him, "Hey, I'm not going to pay because I don't pay. I never pay. So I don't know how supposed to pay right here." But at the point, >> where's George going? >> The point with these two guys, they they got they they talk to that's why I feel so bad. So, so, so you know because they talk to you like like they are the illness or they have some I don't know some this kind of or to you know hey shout out or something like that you're going to walk here >> my husband too he's going to come in a little bit >> okay just me >> just you okay so >> okay Kev. >> Hi. >> And my husband. >> He's coming. >> Okay. So, what am I doing? >> We're going to walk out and we'll we'll talk outside. >> I saw the what? >> Outside of the terminal. >> Oh my god. I can't believe it. >> They They refunded your ticket. >> I know what I must to do. >> Huh? I'm going to explain it to you now. >> I know, but I need to wait for my husband. >> He's going to come >> and my child. >> Yeah. Come on. >> Oh my god. So, let me let me ask I can buy another ticket to to go to >> eventually, but not with parent. >> Okay. But I need to stay here because I need to come. >> Well, right now you don't have a ticket, which means you can't stay there. >> No, I know I don't have a ticket. I need to buy it one, right? We discuss that out here. Oh my god. >> No, no, no, no. >> I got to get some. >> No, no, no, no. >> Get some more information. >> No, no, no, no. Oh my god, bro. What I do? >> Now you're under arrest. >> What I do? Why? Try not to do this in front of us. Um, >> oh my god. >> I can't I can put my hands. >> You got to go back. >> Here. >> No, I'm in the back. Just sit to the side. >> Please >> sit just like that. >> And uh my my husband, my child, please. >> You can't talk to them right now. >> Please go forward. If you sit at an angle, it'll take the pressure off of your wrist. >> What? Hold >> up. What? What? >> If you sit if you sit like this, it'll take the pressure off. >> She was charged with disorderly intoxication. Share your thoughts in the comments below and don't forget to like and subscribe.