problem is her being nasty and won't make my sandwich the way I paid for it. It's my money. Okay, that's nasty. You're going to make it more difficult than it has to be. If you arrest me, I promise you you're going to have a problem. I I won't have a problem. Yes, you will want to. For real. It's I'm telling you. Why would you do that? Okay. I'm saying the dispute began when the customer attempted to pay for extra cheese on her sandwich, but was charged multiple times without receiving the correct order. Under consumer protection laws, businesses must provide the goods or services as advertised and paid for. The customer clearly stated she had already paid 49 cents for an extra piece of cheese. Yet, the employee demanded an additional 30 cents, totaling 79 for what should have been a single upgrade. Instead of resolving the issue calmly, the employee escalated the situation by refusing to remake the sandwich correctly, leading to frustration and a demand for a refund. When the customer requested a refund, the police were called unnecessarily. You have a bad day inside? No, sir. I went through the drive-thru earlier. Okay. She refused to take my dollar to give me 30 cents after I paid it for extra cheese. Okay. There was a young lady who was very nice, by the way, before I introduc introduced to this lady in the burgundy. Okay. She asked the lady in the burgundy shirt to remake my sandwich. She comes up to the desk wanting me to pay her another 30 cent. So 49 + 30 + 30 for what? When there's I'm not even getting enough pieces of cheese. You only put one on here when I already paid the 49 cents for extra piece of cheese. So now you're charging me 60 cents more. So then she got an attitude because I asked her for a refund and called the police because she didn't want to give me back my money. And I told them I'm in a black truck and I'm waiting. She finally gave me the refund literally 8 seconds before I got in the car and started it up. The problem was all I wanted was to be remade with an extra piece of cheese. She just started screaming at me and I'm just like, "Well, ma'am, she explained it to you. Why won't you go make it?" "Well, you need to pay me 30 cents." I said, "The lady that just came and got the paper already took the 30 cents on top of the 49. Why would I give another 30 cents, which makes it 60 plus 49 cents?" So, they've made you whole? No, they haven't made you whole. Well, I mean, yeah, she gave me my money back, so I'm going to go somewhere else. But, okay. The problem was she should have just remade it like the lady asked her. I came all the way back here to get my sandwich. Obviously, I wanted to go home with it. I didn't understand where she got confused at after the lady already said, "Yeah, just go ahead and remake it. Put a piece of cheese in the middle." She started getting all extra, wanting me to pay her again. No, ma'am. It doesn't work like that. I paid now three times for only one piece of cheese that I still didn't even get. Okay. So, she gave me a refund. I'm leaving. She started screaming at me, telling me to have a good day and not to come back here. And I said, "I won't." So, you didn't you you didn't say anything. You was a complete angel. When I'm getting information, you're getting disorderly destroyed. Okay. All right. I did. So, here's what's going to happen. You've been made whole, right? You got your money back. You pulled up. I didn't want you to have to chase me. So, here's what we're going to do. They want you trespass. They don't just listen. I know it doesn't mean anything. It's a McDonald on every corner. Customers are right. Thank you. Okay. I won't come back. Does this car come back to you? No, it does not. Okay. Can I get a driver's license number or something from you? Or name, date of birth? I don't have one. Well, I'm going to issue a trespass notice and I have to fill out a piece of paper. I can care less. I just need some information. No, but I do. If you have a description, you can use that, but I know. So, I'm filling out a paper. Go ahead. Fill it out. It's going to have your information on it so that you can't come back on the property. Who wants to? It's a McDonald. But I have to serve you with a piece of paper. I have to give you my info. Sorry. You are because it's a crime if you don't trespassing. The crime is her being nasty and won't make my sandwich the way I paid for it. It's my money. Okay, that's nasty. You're going to make it more difficult than it has to be. If you arrest me, I promise you you're going to have a problem. I I won't have a problem. Yes, you will. I ma'am, we're just trying to identify you to give you a piece of paper. Okay, that's it. You have to identify yourself. Too many McDonald's out here because we've already explained she was the rude ass [ __ ] disorderly. Stop to another level. Stop. Bring yours down cuz I'm done piece of paper for what? Over a sandwich that she refused to make. Are you going to stop and listen? I'm going to go in there and make her remake my sandwich. Nobody. If you don't stop, you're going to end up going to jail. Hancock h. Write it down. So, calm down. No, cuz you're not about to act like that or resent what she didn't make. Right. Stop. You don't need to go to jail over this. Exactly. Okay. So, calm down. Like over You're making us your enemy. I'm ready. I gave you my info. No, you didn't. Yes, I did. I said my last name. Damn. A burger that she didn't even make, right? That I traveled way far. Are you going to listen to me? What's your first name? The easiest thing to do is just give us your info. We give you a trust. We give you a piece of paper and you don't come back. Then you're free to leave. Trespass, so I'm not coming back. So we have to serve you with a criminal trespass notice. No, you don't. Yes, by law we do. Okay. Then we're going to Then we're going to arrest you. No, you're not. Trespassing laws require clear intent to remain unlawfully on property, which was not the case here. The woman had already received her refund and was preparing to leave when officers arrived. Rather than deescalating, they immediately threatened her with a trespassing notice despite her compliance. The disproportionate response, treating a minor customer service issue as a criminal matter, highlights a misuse of authority, especially when no actual trespass had occurred. The situation turned violent when officers attempted to arrest the woman for refusing to identify herself. Going to arrest to identify identify yourself. No. Yes. For what? Over a sandwich. Stop. She didn't identify. find yourself or we'll have to arrest you now. Stop. Over a Yes, over a sandwich. So, you're making a bad missing every day though. But you coming for me over a burger, y'all. It's too much. You're not leaving until you identify yourself, bro. If you don't get the You better calm down. I'm not giving you nothing. I already said it. Okay. You're under arrest for Put your hands behind your back. I'm not. You are under arrest for failure to identify. Put your hand Okay. My last name is Hancock. I already told you that. I had your hand behind you. No, I don't want to. For real. It's up. I'm telling you. Why would you do that? Okay. I'm saying okay. Put your head back. You're going to get paid. Okay. Behind your back. Okay. I'm [Music] down. Look at my face. Why? Why? Look at my Oh my god. It's all right. She st I know. I'm just going to have to go over the side of the car. My last look at my push. I didn't even hit you. I have something in my mouth. Please. Why? 31. Why? Why? You didn't need too much. That's when you don't point your resistance. Get your shoe. Get your shoe. Get your shoe. I can't do it. I'm trying to get my red. I'm sorry. Didn't happen. Can I just leave now? No. You're going to jail. Come on. Please. Can I go home? Come on. Are you okay? My name is Latika. Let it have to be this way. Let's go. It didn't have to be this way. I want to go home. Okay. Okay. My mouth. Yeah. I'll give you something. You got to call ambulance. I can't seated. You don't need stop and listen. Do you have any guns or knives on you? Do I have a what? Guns or knives on you? No. My lip feels like it's busted or something. But I mean like is my skin on my lip cuz it feels like my lip is busted. Sir 310. Can you start a medic? I don't have not emergency. Ma'am, it doesn't even have to be this way. You're going. You brought it to this. So the medic gets here to see you. You don't have a choice. You just caused us to use force against you. No, but you me on your own will. No, it's cuz you were resisting. You don't have to. I didn't resist. Yes, you did. No, I didn't. I'm a man. Look at my face. It's all resisting. It don't matter what sex you are. In the car. Stop arguing. This is not a debate. Okay. Okay. I'm going. I'm I'm going to go, sir. Okay. Tell him to stop. I'm going to wire down my license over a sandwich. Close the door. You [ __ ] The Fourth Amendment prohibits unreasonable seizures and force must be proportional to the resistance encountered. The woman's verbal resistance did not justify punching her in the mouth or forcibly restraining her. Body cam footage shows her asking logical questions about why she was being detained. Yet, officers responded with physical aggression. This level of force over a sandwich dispute is not only excessive, but raises serious concerns about police conduct. No. Can I ask you a question? Have you had anything to drink today? Huh? Have you had anything to drink today? I just cracked it open. I spilled half of it in the car. Cuz I could smell when we were talking. It's not It's not me. Sriiety or whatever. Sobriety. Yeah. It's not on me. Sobriety. All right. Something something. Ma'am, we're going to treat you fair and we're going to treat you honest. You shouldn't have put us in that position. I didn't. No. Unfortunately, when we have to make a physical arrest and we have to go hands on, then you got to go to jail. But you didn't even have to punch me. Ma'am, you was pulling away from me. But you didn't have to do that. That really made my mouth hurt. Did it work? Would you have rather been tased? Would you rather been tased? I don't even know what my head looks like. Well, it's not bad. It feels like it hurt. Can you call the number for me so my brother can come get his car? No, it's going to get towed right now. What What's your address? Where do you live? So, we had one resist and I punched her in the mouth. She busted her mouth open. So, let's just put some gauze on it, wipe it up, and we'll get her to the jail. Works for me. Grab some Now listen. Are you going to cooperate or do we have to fight you again to get you in the car? I want them I want them to look at your mouth. To do that, we got to open the door. Matter of fact, just stay right there. Can you come on this side? No, we'll just come on this side. Okay. Can I put your seat belt on you? Seat belts all jacked up now. Stay right there. They're going to come over here to be No, I don't want to fight with you again. And nobody's trying to fight with you. You the one aggressive. You the one punched me in my mouth talking about now the one that wouldn't cooperate. Everybody talking to you. I'm talking to you. Well, who cares? Bye. Can you send the medic or you can close the door? Try to be nice and polite and treat you with respect and that's where you go. But can I do the whatever that I didn't pronounce right? What's that going to do? We're not We're not saying you're drunk on DUI. I just ask you if you got anything to drink today. You ready? How are you, sir? My skin is fine. I'll be honest. If it wasn't you, too, I'd probably be angry. But well, she resisted, pulled away, and I punched her in the mouth. So, she's mad now because I punched her mouth, but she would rather, you know, could have got tased. But it worked. She calmed down. She not calm down. I'm the bad guy now. All right. You ready? I don't want to open the door cuz she's she came out on me already. Uh, all right. I'm going to just just stare away. Don't worry about that. I just want to clean the blood off your face. Okay. Take a couple looking. I just need You got a trespass notice for me? I don't have anymore. [Music] Can't wait for all the ice over later. Okay. Get that stuff ready. I'm going to have a traffic ticket for you, too, since you don't have a driver's license. Remember that piece of paper we just wanted to give you? Right here it is. All right. So, listen to me. Okay. Heat. Heat. [Music] and here's your container in a motor vehicle. All you want to res this thing to identify I don't know if to identify is what you want. you fail to provide information uh to avoid a criminal complaint. This is one of the finest corrections officers around. Okay? As long as you do everything she tells you, you will be fine. Okay? Go ahead and go on in there. This is where I leave you. [Applause] Okay? I'll pass through the screening. She did resist, but she is in a lot better mood now. Okay. After the arrest, the woman was charged with resisting and operating a vehicle without a license. Due process requires that charges align with the severity of the offense, which they clearly did not in this case. The incident reflects a broader pattern of law enforcement overreach and minor conflicts. Instead of mediating, officers criminalized a consumer complaint resulting in unnecessary violence and trauma. The woman's final words, "It didn't have to be this way." summarize the absurdity of the entire encounter where a simple request for a corrected order led to an arrest. The legal fallout from the McDonald's incident involving Leta Hancock and Butler Township Police was significant. Under Ohio law, assault by a public official is a first-degree misdemeanor punishable by up to 180 days in jail and a $1,000 fine. Former Sergeant Todd Stanley was convicted of misdemeanor assault for striking Hancock during the arrest, though sentencing details remain pending. Meanwhile, Hancock's charges, resisting arrest, open container, and driving under suspension were dismissed, except for a minor failure to identify plea. The case sparked public outrage with Hancock's attorney, Michael Wright, condemning McDonald's, for escalating the dispute to police and calling Stanley's actions excessive and racially charged. Stanley resigned from the police force after 22 years, while officer Tim Zeers faced no disciplinary action. Notably, no civil lawsuit was filed by Hancock. Though Wright hinted at potential legal action pending further evidence, the incident underscored systemic issues with the NAACP criticizing the police response as disproportionate to a customer service dispute. McDonald's avoided public accountability as the corporation never addressed the incident directly. The case became a local flash point for debates on police deescalation tactics and racial bias in low-level confrontations. Like and subscribe for more police cam stories. Watch the next recommended video. Click to watch now.