What? >> Okay. You're going to be placed under arrest right now. >> For what? >> For obstructing a retail theft. >> Yep. You gave a false name to us. >> My name is >> On March 17th, 2024, officers rushed to Bath & Body Works after a mysterious call about a bold retail theft in progress. >> Okay. Okay. I need one person to talk at a time right now. >> One of the customers came and told me that she used to work for a retail company. She's like this and this. I can tell that they're already they're stealing. And I was like, "Thank you for letting me know. We're already aware." >> Hey. Huh? >> Hi. Did he tell you to come in here or >> No, I'm trying to figure out what is they all whispering about and saying. >> Okay. Can you step outside for me? I'm trying to figure it out with them right now. Okay. >> Why they got to whisper behind people whispering? Okay. No, they have. They was doing it all while we was in the store. >> Okay. All right. Well, I'm trying I'm trying to talk to them to figure it out. Okay. Well, you're not letting me do my job now. Can you please step outside so I can talk to them? Thank you. And then I will come explain everything to you. Okay. But I got to talk to them first. >> Okay. All right. I'll saying >> so one of the ladies blue I still remember her. I was trying to look for a manager because I know even she's like even she saw she's like I saw them put stuff in their bag and I was trying to look for a manager like to see if we could do something because someone someone that wasn't a worker saw them. So I'm guessing that's the lady that called. >> Okay. She told me before she left, she's like, "I just want to let you know I'm going to call my cops so they can deal with her." >> That's what she told me before she walked. It was >> You said you guys can't call the cops. >> Do they have >> Interesting. Okay. So, what? So, we think that they put stuff in the bag, did a exchange, and didn't? >> They did. They took stuff from our wall. >> Our walls, our gift sets, our >> Okay. But so then did they go up to the front and like exchange something >> to rechange? But we know they were took it. So she was upset right now that we changed the prices, which we did because she wasn't going to get merch full price merchandise for something she tried to steal. >> Okay. So did they I I'm trying to just show you. So they walked in with merchandise, took more merchandise from over there, and then went to the front and tried to exchange. >> Yeah. They were grabbing candles. It was growing up. >> Okay. All right. So You said that you're you're admitting to to doing something. What happened in the store? >> Well, it was $54. >> What's $54? >> $54. I don't know. >> I paid I paid her. I thought I paid her a minute. >> Okay. What What did you go into the store with? >> With Well, I freaking >> That's the Yes, we was returning a lot of stuff >> and I purchased some stuff separately with a gift card because I wanted it done separately. She rung up my stuff with my gift card. Then when they went to return my other stuff, she rung everything up for $5 cuz I didn't have a receipt for it. So she rung everything up for $5. I'm probably like, "Why is you trying to give me $5 for everything?" And I told her, "I'm not going to take no $5 for it because I put this stuff in my baskets and been selling it for the last 15 years. So I know you how is everything $5? Every single item you just put $5." So basically, she wanted to rip me off. I told her I'm taking all my stuff back and to put the stuff I purchased back on my car is what I told her. >> I gave her like she put on the $5 >> and she put it back on this card right here. >> Okay. So, what if there's footage or witness saying that you guys put some of this merchandise you took off the shelf and it wasn't involved in any transaction? So, is there any merchandise in there that you didn't pay for or that you, you know, wasn't involved in a transaction? >> Well, I was exchanging for, but they wouldn't let me. >> Yeah. So, obviously, there was some things that weren't exchanged. You guys have a lot of merchandise. So, I'm saying is did any of this merchandise come from the shelves in there? >> The only thing came from the shelves is what they run up right here. And then they rung up a whole bunch of stuff. >> So, you're saying this came from this store, correct? >> They run Kiss Candles up separately. And then they round up a whole bunch of stuff for me and then I returned it and told them to put it back on my car. >> Okay. And so they left it. You left it at the front? >> Yes. I told them to What's in this bag? >> This is all of the stuff I was bringing back. >> All the stuff you were bringing back. Is it okay if I look in there? >> No. >> Okay. Well, there's a good chance we're going to have to look in there cuz it looks like that might be some of the items that they're saying that you guys took from the shelf in there and put into your bag. >> What they said we took? >> Or some gift sets. Five different bags. So, and the big one that he had, the strawberry one, it started with loading all the >> gift sets. Gotcha. Okay. And that is the only thing we're worried about is the gift sets because they have a lot of merchandise. So, it's trying to figure out what did they walk in with >> exchanges and after a certain amount of time like there's certain kind of IP we scan it to tell them what they can get in return and they don't like the answer and if they don't have the receipts and they try to >> That's what she was talking about with the $5. >> Okay. So, but the gift sets is the only thing we think that they took. Yeah. >> Okay. All right. Well, I will go. >> Has she identified herself yet? >> No, I didn't realize we didn't. >> I I told Carrie ID she's refusing. So, we'll just take her for that. >> Okay. >> Okay. >> What do we got in this bank? >> The back the bags have. >> All right. >> All right. Can you just take that stuff out for me so we can make sure that none of it came from inside this store? The suspect's story doesn't add up. They [music] claim they brought everything in, but the strawberry bag tells a different tale. Officers are stuck sorting through lies and halftruths, which is why retail theft cases are so tough. You can sense their patients wearing thin [music] as they try to get to the truth without escalating further. >> Get this sort out. Figure off. These came from this store. >> You guys, when you ring these up, are you able to see that they're from this store or just >> No, they all make the same price. They don't match, >> right? Are you able to ring these up and get a receipt by any chance? just showing the value of them. >> Like, believe me, >> just like like a training receipt to show the retail value. >> I'm super excited that you guys, the customer called and you guys were out there as they walked out because we knew from the getgo when you walk in two huge rumble bags. >> Well, they know it makes it difficult for us to sort through and figure out, you know, what did you actually >> exactly? And she might have more stuff too because the cashier that was helping her was trying to do the most. >> Wait, they're they're getting arrested, right? >> And then who was it that actually was watching? Um, >> well, all of us. We're going to had a nice ladies are watching the world. >> I know somebody said the strawberry bag and they saw him putting that was that person that left. >> No, she's she's there. >> Okay. >> Yeah, I'll have >> Okay. But Oh, so >> she has the individual ones, I think. Okay. Um, >> and you saw them putting these into one of their bags. >> Oh, the guy. Yeah. >> Okay. Cuz yeah, he had a strawberry bag out there. I know you had said. >> So, yeah. >> You saw him grab these and place them into >> This case shows the ripple effect of small crimes. [music] Staff stressed, customers shaken, and officers stretched thin. It's not just about candles. It's about fairness and accountability. What's wild is how the suspect [music] thought they could outsmart everyone. Justice isn't perfect, but here it caught up. >> What? >> Okay. You're going to be placed under arrest right now. >> For what? >> For obstructing a retail theft. >> Obstruction? >> Yeah. He gave a false name to us. My name is >> You keep playing your game. >> Oh my god. You want my picture? Give my ID. I got my ID on my phone. >> And how what? What did I steal, man? Huh? What did I say? Sorry. >> What did I expect? You were standing around. >> I was What? >> Okay. >> I did not. My >> Hold on. You're in custody right now, so I can't ask you any questions. So, once we get down to the jail, this officer here will talk to you and interview you, read you your rights, and then she can answer your questions for you. >> Wait a minute. What about my stuff? We're going to put it all in this car right here. It's all going to come with you. >> Okay. So, what is they saying, man? >> We're going to ride this car. We can talk about it all at the police department. >> Huh? >> We can talk about it at the police department. >> Do you know when I walked in there, I told them to hold my bags, my exchange. So, how am I What did I do? I never even left the register. West.