these officers are heading to a Georgia hotel after a woman reports staff holding her belongings hostage and denying her access to her room yeah can you come here they not um giving me my items from my room okay what's your phone number but what they're about to discover is a whole new Twist on Friday night you said you checked to the room Friday night I explained to whoever was on duty that night that my card wasn't working and I showed them my card on my Apple she allowed me to get the room entering it in uhhuh and then entering like your car number in okay right she allowed me to do that I got the room I've been here for 2 days okay my car declined which is okay not so I spent all day um yesterday you know trying to get the money trying to get away to pay you because like I said my car was broken so I'm trying to get the money to pay you now every time I try a transaction my bank is blocking it because at this point you've already charged me so it's blocking so I called my brother and he did here's my receipt and now they're not allowing me to get my items out what you said this is a receipt receipt so is this for your first transaction that's for everything so what you see there is from our end okay yeah that's uh I mean that means nothing all we were asking is you show us authorization on the bank account you don't even have to show anything else yeah so punch in any kind of car corally have one that's our policy like I said if that was your policy then I would not have a room off you see what I'm saying your other employees that's that's something you need to take up with your business then I wouldn't I wouldn't even have a room right now followed your policy now you want to follow hold hold on so when you first got here right you punched the Cod the code in right did you just happen to remember the code or how did did you get the code no I had I had it sent to me on my Apple P it's like this and I showed them my ID and everything that's not even the last tour on there it's 4427 yeah you have two because when I tried again it declined so I had to call my bank and I keep asking them to help me get another one so where's the where's the car phys the car that's what I'm saying I don't have this card I had to order a new card yeah but when you order new cards they don't give you a whole new number you keep the same number no you don't you do because say it's lost or stolen and so you get a whole new card do you have the app that shows this card no okay so what do you have now I just have another one from when my transaction got declined I called my bank and said hey I don't know why it's blocking my card can I please get another one and I tried again over and over again and it kept declining that's why I had to ask my brother to pay for it okay so what which one's your brother's card this one we need some documentation saying that proves other otherwise um I don't I don't have anything otherwise I don't live here I was traveling here my stuff is locked in the room he won't give me my stuff I don't I never heard nothing like so now you want to follow your policy after my car declines I try to get it get you paid I get you paid so I can item so he he's a director right hold on hold on he's a director right can you show me the policy can I talk he's a director right I don't know what happened between you and the previous employee to where that individual might have let you done something that they're technically not supposed to do so that means he knows his policy that means that means I know policy I'm not saying you do but that doesn't matter when you come in and become a guest you if you read the policy or not you are technically a blind by what they have their set rules okay so what he needs is we need some kind of documentation saying that these cards are tied to you what' you say at least the first one or or if your brother or whatever we need something can I see the policy do you have an ID on you no I don't I'm just asking how hold on one step out a time right you're trying to get your stuff back right yeah so I've done everything that c asked me to do I'm not being difficult if he can show me the policy that says I got to show you a bank statement then I understand it so who do you bank with right now what what what no who do you bank with not whoever's on the phone you I got three different bank accounts okay so show me the bank account 4427 the last card you Ed I don't have it on B I don't understand how you don't have it that attach I don't understand why I can't get my items I'm trying to we're trying to work through it how this is not working through it y'all hostage after I have a receipt for payment this happens all the time people use fraering credit cards Fring listen I would I got okay can you relax I'm trying to explain to you why we've going through this process why we're having this long delayed process right you're talking about why do you have to go through here why are you taking his side I'm trying to tell you why I'm taking his side I'm not taking anyone's side I'm not if you could provide if you can provide proof that these are your account because that's what they're doing because right now that's not true this fraud if you using someone else's card is fraud also if she left a name bir the first call was made by Mimi yesterday midday and same person uh same that two females two males last night um when I put one mail like tried to get to the room and I called he was up how he left before yall got here so she's the only one left right now yeah I need some documentation for these cards then who gave you access to them I didn't lose nobody else's car my brother I called my brother and asked to help me c in the room because my car kept deining okay and how did you did he give you a screenshot did you punch the numbers in no the the lady punched the numbers in what's your brother's name the lady what's your brother's name hello haven't texted to you never gave your name what's your first name t a y l o r yeah how do you spell that g r a h o m h m m okay what's your date of birth you have that name on the reservation did she have to show an ID to come in no so she has an ID on her so the issue is that she's using her wallet her card in her wallet she said she banks with Bank of America Bank of America does not give her I have Bank of America they will give me a temporary card so that's what struck us ner with me we allow her to go ahead and insert her car it's not her car it's somebody else's car do you know what name of car we don't know she say she never had a car so the night auditor they basically allow her to punch it in because it does give you a propit you can't swipe it it allows you you're supposed to be able to see it night aor just didn't do that correct and that's why we're asking her but she's not trying to see his policy okay but look you don't you don't dictate what's going to happen all right I need to see that's a part of that's a part myself once you provide me with documentation saying these cards you have authority to use these cards they will give you your stuff back but right now I should have to do that you can find a way to pay anybody but if you need you need to provide gave authority to use his card they should have said what's your brother's name they should have said that what's your brother's name I I don't have to give you his information why are you still not providing REM me information with your bank with your first credit card the 4227 because I I honestly feel like I don't have to give you my personal information like that where you going I'm leaving you're not you can't leave and why is that you're detained for what huh cuz right now you're suspected of using fraudulent cards so you're not no y'all won't even give me my stuff holding my cuz the name the name you gave me didn't return and the date of work did not return out of South Carolina if you ever had an ID or driver's license out of any state that means you would come back on file so besides on being suspected of using fraudulent cards to have a hotel room right now I'm suspecting that you lie to me I came back and pay I didn't have to come back and pay if I was going to use somebody else items that's not the problem the problem the problem the problem they're having the problem they're having is they need Authority they need Authority they need Authority I literally could and you're you're not providing any details regarding those cards I'm telling you what you pay with the first car it does matter saying oh the money already went through what does it matter it does matter because when that when that mudy doesn't go through when whoever's car that was that you used or someone else's car they used and they see it's fraud they're losing money on their end so that means you got a free stay go and then number two I just paid $2,700 and you still won't give me my stuff listen if you want this resolve provide proper proper authority of those cars right give me your real name date of birth and guess what we'll go up there and get your stuff and I'll help you get it out of here but right now you're not providing those two things cuz it doesn't make any sense that your first car that you paid with you don't have it with you right you say you don't have no online banking which I know that's not true because every single Bank nowadays has online banking so who sent you this the number that the company did yes okay where's where's that where's the picture the company another a company right you said that they didn't accept Apple pay right so you got card information right where's that image that's what I'm looking for they gave me a new one it deletes what do you mean it deletes I don't know I just got a new one who you get it from who sent you to it who sent you that card my bank who's your bank do you see it doesn't make any sense what so um the night auditor met her punch in the numbers to that card didn't didn't actually show it doesn't they don't know what name is on she just she was just she just punched it in okay so that was they said that that was their mistake their mistake on that part so they're checking uh what name that card is under so they made an error and now I can't get my items correct so that's what you're saying right you went in there you punched in the number right and they don't allow that but they're making sure that if this is fraud that they're not going to lose money give me your ID right and provide me proper documentation Pro me and them proper documentation that you had authority to use at cord see but then you're saying no I'm saying no because y not that's not how I book this room let's say hypothetically this is fraud I'm not saying it is hypothet let's say it is right guess what the bank or sorry they're going to lose money because the individual whose identity those cards belong to are going to lose money they're going to make a claim and the money going get pulled can you excuse me I'm going to phone you're detained I don't care you but you can't walk away one way out I'm going to phone my law this a private conversation that I'm having I'm hold on hold on come here I'm I'm going to have to put you in cups chill out have a seat I'm on the phone with my lawyer about how how you're illegally me talk to LA because you're trying walk out and I'm telling you phone in private it doesn't matter you're not free to go right I'm not going nowhere you are you're walking away from me I'm standing right over here turn around don't put your hands on turn around hello man me trying turn around bro don't put your hands on me don't put your hands on me 41 come in here real quick she's uh resisting now I'm around no don't put your hands on me turn around don't put your hands on playing with you why you putting your hands on me keep doing illegal you doing more illegal that's going to come back on you I'm not even doing nothing put your hands your no you're not you're not you're being detained so you're finding stop phone you don't do that to nobody y already illegally holding my stuff after I PID $2700 for this room I was respecting you and you have no respect for don't touch me get a no policy nothing I didn't see no policy yet show me your policy we say that after you put my put your hand on me let's go let's go talk to me I wasn't here let's go figure out what's going on he trying to take it to another level cuz I'm calling my lawyer for the illegal sh I got going on I know it's IL you can't do that so you got to give me something so I can actually identify you do you have an valid ID or anything like that no I'd rather go to jail all right so we don't have a female officer this one real or fake it's fake it's a fake ID okay so you're using a fake name take me ja huh she wants to be a Jane do so Jane do yep what about the where are the keys are the keys still on her I like the keys my property we will but you can't hold on to your property back here okay I'm going to run this license number that she provided here's a what's up she show me a picture of her license when she started walking away I told she was detain like dude I'm not going to let you choose like there's only one way out here is no there's not that's a fake ID I don't know called 2110 medicine Drive Medicine Drive look go over there and see can you look at me real quick look at me that's my sister H that's not me okay so what's your name then listen go to jail I already asked that okay but the thing is we we've got to put you in jail under your neigh you're not getting out nobody can Bond you out just help us help you you're not looking at some crazy charges right now we can't prove any frauds going on We're just trying to figure out who you are so if you want to have a chance to be bonded out today within a couple hours give us your real information if you want to sit in there for weeks and weeks and weeks cuz they're not going to be able to bond you out and process you without us knowing who you are cuz we're not going to release that I mean it is what it if you got a warrant you got a warrant if you don't have a warrant then just be straight up it's not that difficult I mean you got a wallet in there if you want us to take your car do a search warrant cuz this is what we can do we can take a car get a search warrant try to figure out if the fraud did actually take place but the fraud like credit cards stuff like that I don't want to take it that far but we have that opportunity to do that if we want to investigate the fraud and if they really want us to see if it was fraudulent transaction that took place all right help us help you that's all I'm asking I tried to do that huh I tried to do that earlier all but from from the Geto you've been lying about your name all right you're still lying about your name do you want to be straight up with us and tell us who you are or you going to make me keep doing research because I'm going to find it eventually I can't force you to give my name I can't force you to give it your name it's going to speed up your process a lot if you do what is your last name k h a n first name j o r Joy what's your date of birth Joy all right and what state is that out of Jersey New Jersey that's where your ID's out of your sister's got one out North Carolina one in North Carolina okay all right do you have a warrant or anything like that you're worried about no no just supp be difficult on a Monday today I feel like they what they doing is illegal holding my property the hotel yeah and that's listen that's civil that's nothing we can do and I was trying to resolve that I was trying to resolve that issue I going have just left yeah I mean you should have and taking them small claims court later on if they're going to hold your property that's on them but if they they and their policies and stuff they they can do that if there's no payment made and both of your cars I guess failed no then I had a receipt for payment well they're saying you did so I guess there's some Mis miscommunication it's the other person that they were trying to get already the guy that you were with they were trying to get him they think he's the one that did all the fraud stuff I don't understand how you allow somebody to punch a number in like that's nowhere not even Walmart allows that she was charged with false representation disorderly conduct and obstruction [Music] oh