You're lying. It's still her name. I'm not lying. It's all in body. That is not her name. The person who is in charge. Let's go. Nope. You're staying here. On May 26th, 2024, officers were dispatched to a Starbucks in response to reports of an unruly customer. That we're not sure what's going on. Are they in the back of the store or in the store? Yeah, in the back of the store. What's going on? Just have an unruly customer. Where's she at? Last I saw, she was outside the bar. Inside? Yes. Oh, why are you guys out here? Oh, I was just letting the customers know that they sent me back here. Can we go through here? Yes. What? You just wanted to leave. What's wrong with her? Um, so yeah, we just she look like we're at Is this the way? What? The one with Hey, wait. The one with the cell phone. Where? Is she still here? Did she leave? Should I leave? and do. All right. Oh, I want to follow corporate. That's okay. And I would like my refund. Well, I can't make them give you a refund. That's Oh, yes, they can. They already going to have to leave. They want to leave. Give me my refund cuz I never had a problem. I like I understand like that sucks and you have the issues with them. Like just like hotels and they kick people out and stuff, but we can't force people. I paid my money and I would like my refund and I'm asking you nicely. Can you tell me? I'm telling you right now, but I'm on the phone with corporate. You can be, but they want you to leave. So this So this is what can happen. This is what can happen. Okay. All I got to do is I'm going to go out there and put a citation and then when you don't have and you're going to get arrested, you're not going to trust. Yes. You're going to give me a refund nicely because I asked for one. Oh, I don't have it. Don't have it. I'm telling you right now. So now you're if you're not leaving and you refuse to leave and there's on your trespass if I don't have a restraining order, sweetheart. Look, I'm not You have to go. All right. Don't make this bad to where you have to get two different tickets anyway. If they want you to leave, call corporate. I'm on the phone with corporate. I got you, babe. You got to go after they give me my refund. I'm sitting right here and you're sitting right here. Why can't you just get my refund? Because this is a civil matter. I need my refund. You're not getting your refund from us. We can't do that. You have to get it from corporate. No, I can get it from them. I never had a problem. I've been coming for 3 years. See if she She doesn't want to identify. She doesn't want to leave. See if they got a name like on a card she used or something. Yes, sir. All right. You still have to go out here. You can get your hand on my face. I tell you. Yes. Okay. So, she's pissed off. It's a female. She's pissed off because she wants her refund back, but uh they won't give it to her. I told her it's a civil matter. She's absolutely refusing to leave and she won't give her identification with it. So, I told her they want your trespass. So, we got to go. But she doesn't want to identify and she refused to leave. Quick question for you. Would you be able to pull up her order history and see if she had a name with her order? Sure. I can definitely call. All right. So, if she's either going to leave, her name or we're going to arrest her. Okay. All right. Just make sure 100% they want her gun. All right. All right. So, listen up. So, here's the deal. When the manager comes out and says you got to go, I'd really like your leave. If you don't want to leave, we're going to arrest you. Can you please get out of my face? Well, I'm just telling you what your options are. And I asked for a refund. Okay, I hear you. I heard you. You've heard me all three times. I told And I heard you every time you told me. Soon as the manager comes and we're going to arrest you if you don't leave. You got about You got about a minute. Say she wants her gun. They're going to try to pull up to see if she's scanned her app. And they do 100% want her off the property. She's got to leave. All right. Well, let come real close. All right. Hey, where's the manager at? Go get the manager real quick. Yeah, it's already come here. Oh, you can stand right here. He's not going to do nothing. What's going on today? I already explained it to him and he got rude with me and that's how it was going to happen. I just got here. I don't know what's going on because the lady I asked for a refund. They said that I'm trespassing. How in the world am I trespassing? I already talked to corporate and it literally did. That's not called trespassing. I don't have a respond. Look, I know I know you guys are busy and you got stuff going on, but we got the situation out here and you guys got to make choices. So, she's condition. You guys want her to go. She's refusing to leave. We're going to arrest her. You have to I have to hear you tell me I want her arrested and I I want her off the property and I want her trespass. So what is what is her issue? I we don't really know. She what was she had ordered? Okay. A drink. Okay. Do you have your ID? All right. So, have you ever been trespassed up here before? All right. this. I've been here coming here for almost three years and I never had a problem until y'all got Okay. So, why were you asking for a refund? Because they didn't give me my order, but then she got rude with me in the driveway. Okay. And I looked and said, "Can I get a refund?" She would not give me a refund. So, I came inside and asked for a refund and she said, "Wouldn't give me a refund?" Then she walked to the back and walked out. All right. So, what what did you order? This drink. Clearly haven't touched it. Okay. And um some chocolate chip cookies or something. Did you get the cookies? They're in the truck. They're in the truck. So, you got everything you paid for? I just want to tell you 100% you might not want to do this. Your last chance. I'm talking to him now. I got you. You're going to leave or you're getting arrested. I'm not talking. So, so here here's the deal. Mhm. They they don't want you on the property anymore. Where's the lady that said she don't want me on the property? The manager said that they told me to get her name, too. Okay. So, when you get So, hold on a second. Let me let me explain it. That's fine. With management not wanting you on the property, they have the right to ask you to leave. And I also have at that point at that point in time corporate told me to get the name. So before I can know who it was, they sat there and hadn't called you guys. So let's slow down a little bit. Whenever management asks someone to leave, it does become trespassing. She's not a manager though. Anyone anyone who is an employee here has the right to ask you manager and she's not a manager. So what is her name? And then I will I already talked to corporate and they said get her name. You're constantly getting in my face and I don't want to get arrested. Don't want to talk about I don't want to talk to her. I'm not going to Oh, you I asked you not to. Can you please give me her name? So, I can leave. I will leave after I get her name so I can let Corporate know. You can stop looking. I'm talking to him. He's been more prone than you have. He's been weird. Please leave me alone. Anyways, can you please get her name? I can try to get her name. However, I cannot force her to give me give me her name. So, that's that's crazy because you can force me to leave, but you can't because at this point you are trespassing because we warned you to leave the property. Anyways, can you please don't give me her name? Let me see if I can grab her name real quick. Mhm. Thank you. Now you can step away from I'm I'm not going anywhere. You can step away from Look, I don't know why you think you can tell me what to do. Like this. I don't care. You're the one who's You're the one who's think I'm not going to listen. Look, I tried to nicely get you to leave. You don't want to listen. I'm telling you what. I'm not going anywhere. In fact, if he doesn't get the name, you don't leave, you are getting arrested and you're going to jail. That's what's going to happen to you. We'll see. Okay. We'll see if you don't leave. You got till he gets back and you can get out of my face. It's not happening. It is. I've got a real quick question. Do you guys have a manager here? Okay. So, technically I'm the shift supervisor. I'm our manager is going to be here in like 2 minutes. Okay. If um so she agreed I guess she either called corporate did something with corporate and they're saying that they need a manager's name or someone who's in charge their name. Okay. If if I can get just something to give her to get her to leave. Either that or we're gonna arrest her. So, yeah. No, I can totally do that. Um, well, you can let her know that there's a charge. That That's all I need. Pretty much everything like the situation. And it just kind of seemed like no matter what was said or done, she was getting more and more infuriated, more verbally towards us, cussing, screaming, things like that. And then even went as far as to back up the drive-thru for however many minutes and then came inside and was still trying to cause problems with Paris. So, it's been the same thing with us. So, okay. I I'm like I I don't know if I did the right thing here. I didn't want to ask later this morning. We'll tell her she's not allowed back on the property, so she won't be allowed up here anymore. You're still in my face. I'm not going anywhere. Neither am I. You're so cute though. You're so adorable. Step out of my face, please. Thank you. Not going anywhere. That's not the manager right there. So, he doesn't have to give your manager. Oh, we keep telling you everything. You're the one who won't listen. No, he said he's going to get the manager name. Hey, I do honestly know that she even though she started she doesn't have a kid with her too probably [Music] 10. What's her last name? Her her name is Her name is that was not the manager that came. She just came. She is the one who is in charge. She was not here though. You're lying and so are they. I'm not lying. It's all on body camera. That's not her name. You can look on the camera and see that was not her name. All right. So So here here's the deal. I provided you with the person who was in charge. Let's go. Nope. You're staying here. You're staying here. Let me go. Give me your hand. record. I am. Let me go. Don't grab me. Oh, come on. You just blew my hair. Get off me. You want to get tased? Get the off haircut. Don't do that. Please. Please. Please don't do that. Ariel, now come help me get my phone. Let me get my phone. Stay back there right now. She got to get my phone. I don't care. Shut up. You shut up. Call your dad. 135. Call your dad. Hurry up. That's yours. Tell him to hurry up. Get off me so I can get up, dumb ass. Get off my back, [ __ ] Did you justing lean on me to get up? Stay down right now. Get off of me. And I said I can't breathe. Get off me. So you're ready to get up. You're I just said let me up. Sit up. I can't wait for you mother to get fired from y'all. Get the away from me until I calm down right now. Come here. Hey, come grab my phone. We'll wait. Hey. Um, can you come grab my phone so I can call a friend? Come here so Eric can come and get you here. Come and get my phone so I can give you the damn number. Come and get my phone. I will give it to her. Please don't touch me. Wait a minute. Wait a minute. Can you please come and get my phone? What's your name? Shavia. She'll know when you call. Get out of mying way. Hurry up and call Liy. Please come and get me and my kids. If you don't get away from my phone, I can do what I want right now. You're under arrest. And I'm trying to Do you understand me? You're under arrest. Like I said, I've been nice with you this whole time. Yeah. And you got room when he came out. I'm at Starbucks and this threw me on the ground. Mine are completely torn to pieces. too. Hurry up and get up here right now. Just making sure I'm not dripping blood. You didn't care if I would. You know, I gave you multiple opportunities. You didn't It took two of you to get me on the ground and you threw me on the ground. Get the hell out of my face with that bull crap. I'm not in your face. If you want to see in your face, I'll get in your face. And we going to have a whole contest of you. You argue in mine. I'm going argue right back. Awesome. I've got all day. And so do I. Pooky butt. All right. Soon as we got another officer here, you go in the back of that car. That's fine, too. But I'm not leaving until my uncle come and get my kids. Why are you stuck on the back of the car? You keep telling us what you're not going to do. Quinton, can you hurry up and get her name? All you had to do is leave. I don't know why you cause all this trouble. Because I asked for a refund. What the hell? We don't get We can't make them give you a refund. And you couldn't You sat there and then you lied on the top of the name of the girl name and that wasn't her name. My body cam. Pull it. You can you can request as I provided you and I provided you with the name. The girl that came to the window was Do you want to listen to me? Like I said, do you want to listen to me? I said what I said for a third time. Do you want to listen to me? Obviously not. That time I said the same thing. Obviously not. All right. Well, hurry up because they talking about soon they talking about as soon as another cop car comes, they taking me and I said I'm not leaving until somebody come get my kids. Do you want And then he he pressed on my back to get up off the ground, bro. He literally pressed on my back to get his big ass up off of me. You could have used something else to get your ass off of me. You going to use my back? Are you Are you a kid's father? I'm her uncle. Okay, listen. Hey, stay stay over here. Don't go over there. Stay here. I want to know. I'm going to tell you what's going on. She's being arrested for what? Well, so first of all, all she had to leave was was leave the store. She don't want to leave. She want to identify. Then she resisted arrest. And then what she did, right? Either way, she's going to jail. She's waiting for somebody to pick. I keep trying to get in your face. He's lying. I never resisted arrest. I came out the door and I walked out and I told, "Let's go." Then this two right there threw me on the ground. Exactly. We got her on the way to search. She's still going she's still going to jail. I mean he lying then decided to dump her drink out and come to walk out and we stopped her for to give her a trespass and she began resisting and they wouldn't give me my refund. I kept talking with corporate on the phone and they said just stay on the phone and the agreement was as long as she got the name of the major whoever was in charge she'd leave. I provided that and I lied. According to her, I lied. So, she went late. That if if any business around here and don't give it to nobody. She dumped it out right in front of me and it splattered all over the place. But it didn't get on you though. It did. It got on my feet. Thank you very much. No, it didn't. That's all right. I lied to you already. So, it did. You've been lying the whole time, sir. So, do you know her? No, I was just walking by the baby in a panty. Darling, who are you talking to? Are you talking to daddy? It's my big Okay. How old is he? How old is I'm trying? Look, sweetie. I'm trying to help you. I promise. I just want to make sure somebody can come here and get you. Well, uh I just spoke with I guess their grandmother and also there's an aunt and yes, they're supposed to be in the way. The gr the aunt told me she was coming from Granite City, so it'll be a minute, but I said that I will wait. I just cuz there's actually two other children sleeping in the back seat here. So, they all came in this car? Yeah, when a business calls any business in this town and they tell us that they want somebody to leave, they have every right to do that. Now, us as the police that we cannot make anything that's between the customer and the business happen. So, if the customer wants a refund, we can't make them do that. No, I'm saying she's saying I got you. She give her a refund and reame. Yeah, but they all they all called us here and said she's unruly and they wanted to go. I made I made them tell me three or four times. How did it get to this? I'm trying to get there. What I'm saying you explaining that, but I'm just saying I as how did it get to this? She just said you agre. So she's saying all she wanted was a refund, right? She said she agre. Why did it get to this is what I'm saying for you to be here. Well, cuz we were called cuz she was unruly. Yeah. She was becoming our own and was following us to the back of the I gave her more than enough times to leave. I checked three times with your police said, "If you want her gone and she want to leave, we're going to arrest her." And she refused to leave. And then she threw a drink on the other officer. So that see that she's got that's two different charges she's got right now. She threw that drink on the other officer and she refused to leave. Charge. I already told her at least at least five times, if you don't leave right now, you're getting arrested. And she said, "You're not arresting me." And she stayed. So that's that's she on the phone court. So I don't I got you. But I have to explain this situation enough times. So, but I feel like this whole drink, dude. I I I I gave her probably 10 chances to leave. Okay. She absolutely She's like, "You're not arresting me for me to search." Yeah. Then we'll put Which part are we putting her in there? Put her in this part here because of your elbow. So, I'm assuming you got me and the drink. And the drink. What's the drink? She threw the drink down in front of us. She poured it out. We got We got trespassing resisting. We'll take pictures of your girlfriend and I went take a break. Well, if one of you guys can keep them working on my I don't even know her name yet. So, here's the other thing. I probably gave I'm telling you, ask him. I probably gave her 10 times. I was like, just leave. And then and then I made them confirm three times that she's getting wrestled. She's like, you're not resting me. So, here's our other problem. She's got she's got three kids. And that's at the point. Imagine he's probably going to be able to There's three kids. Uncle's taking the kids in her car. Okay. We'll transport her up there, get her book, and go from there. Are you guys good? Cuz there's been a pending noise complaint for the past like I'm so Get that coffee on the floor. All right. She's good. You know what? She's going to freak out when she gets in your car. So, we'll take her up. All right. And then we'll just take her. Yeah, we can do that. We're not going to do that after. Uh, but I'll have we'll take her up. Okay. That way she stays calm for you. Do we want to obstructing ID? She doesn't give it right away. She still hasn't given it. We'll grab that. She said give a name here. I guess you start heading up so I can see your injuries. You good? I'm fine. You go to PD tonight. See your we'll transporter for you. The woman was charged with aggravated battery on a peace officer, criminal trespassing, disorderly conduct, obstructing identification, and resisting arrest. 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