On November 26th, 2025, officers were dispatched at a bank after receiving reports of a robbery. >> We're not open right now. Stop backing inside. >> This is I don't know what I haven't gotten any We don't have anything. >> Where's she at? >> She's right there. >> Hello, ma'am. What What's What is the description of your vehicle? >> Oh, I don't drive a >> Where's your son at? >> They're uh okay, at my at my home. Uh I'm currently um at um my uh at a friend's right now. Um but I'm still at my home. Uh I'm I'm out in Lincoln Park. >> Okay, so your son and who's who's with somebody else is not here. They're at somebody else's house? >> They're at at my homes. Supposedly, I hope. >> Okay. All right, so there's nobody here. They're They're at the house. >> Yes. >> Has anybody been harmed? >> Well, not now, but they >> No, no. >> Sweetie, tell me Tell me what's going on. Why Why are we here today? >> It is my It is my My husband I don't know what really going on. All I know, they said they were going to hold them up until I get the money that I was owed to them. I don't I said that's all I know. I don't know what really going on. >> So, is it You said your your husband is going to hold your son hostage or someone's holding your husband? >> They're they're holding them. And >> How are they communicating with you? >> I Like I said, it was uh through um connect uh through my uh gosh >> It's okay. Take a deep breath. >> Like I said, it was uh they don't Oh gosh. They were calling through uh on my phone, but I couldn't still that was able to get through with anyone. >> Do you have your phone with you? Is this your phone? >> No. No. No. >> Do you Do you have your phone with you? >> I have it here with me. >> Are they sending you any text messages or anything? >> This is my cousin. >> Can we talk to your sister who who brought you here? >> This my sister's uh to help She has like a um it's cuz because of the type of phone she has, you're not going to be able to get through on her phone. She's not from here. >> Okay. You have that number, honey? >> Yeah. I don't have it here with me. >> You know what? Don't call it. Just see if you can show me the number. It would be Did they recently call you? >> No, they haven't called you in a while. >> When did When did they call you last? >> They And And I got scared and I Like I said, I don't know the number by heart. I um They they called and uh Like I said, on Oh gosh. When they called, he asked if uh there was anything uh they could in my still um maybe make sure they could still get the money or else and that's all it said, but it was in person and they they didn't call anymore like say they they don't have my number they just told me in person. >> Okay. Who who was that? >> It it's like I said it all I know the all I know is the first name is James. >> James? >> That's all I know. >> Is James a white, a black, Hispanic? >> He black. >> Black male? How old you reckon he James is? >> About I said maybe about in his 50s or 60s. >> So he's an older fellow? What's your what's your husband's name? >> His name is William Brown. >> William Brown? And he lives there with you at on Harrington? >> He yes he lives there with me. >> Okay. Y'all live together there? >> Yes. >> Okay. >> But we we >> Miss money Your date of birth is July 26th? >> It is 2 July 26th. >> 62? >> Yes yes. >> Yes ma'am. Thank you that's all I needed. >> Okay. >> All right. What what does your husband do? What what does what does he owe in money? Or what is it supposedly? >> I really don't know. I have no idea. >> Okay. Let's take a deep breath for a second. >> All I know is something was going on and he was in trouble about something and and they come to the house and that's I don't know I really don't know anything else. >> Sweetie, how'd you get here? >> I like I said I just got a young lady that that I know her number and you can't baby and count too. >> I see. But she drive you here? >> She drove me here and then >> Can we get a hold of Laetitia? >> Oh this is another young lady that called me. >> All right. >> She wanted to make sure I was all right. >> Did she call you today? >> She just called a few minutes ago. Was going to come pick me up. >> Can we call her? >> It won't be on there. It's >> It's right here. Can we call her? >> Yes. She was coming to >> Hello. >> Hi, Laetitia? >> Yes. >> This is Deputy Andre. I'm here with Ms. Brown at the Regions Bank. Did you drop her off here? >> No, I dropped She was supposed to meet us at the Wal-Mart house, which Regions. >> Okay. Does she have a Does she Do you know where her husband is? >> We're not married. Uh which region uh bank is she at? >> The one on Nine Mile um 409 Mile? >> Okay, we're coming. Yeah. >> Where does she live at? >> Generally she lives Gainesville. >> Uh she lives at 7825 Huntington Drive. >> So she doesn't And she lives alone or does she have a son? >> Uh let me talk to her a minute. Let me >> What's What's wrong? >> What's wrong? >> Well, she put a gave a note to a teller saying that her son was being kidnapped by two people. >> Let me let me talk to her a minute, please. I need to let her know something. >> Okay, well, we're trying She's coming here. Y'all Are y'all coming here? Are y'all her caretakers or >> Here. >> Okay. She doesn't have a son. >> Oh. >> She doesn't have a son? >> No. >> Does she have any family? >> She has no >> No, he is >> He has no kid. He has a brother that lives down south of Florida. >> Okay. >> I'm trying to get her right now. >> How far away are y'all? >> We're about to pull in right this minute. >> What are you driving? >> I'm driving a gold uh CRV >> Okay. >> Honda. >> Okay, thank you. >> Okay. >> Hello, what are y'all to her? >> We're very good friends. We've known her for 25 years. >> Mhm. And uh has she been gone down and like dementia or anything? >> No. We were supposed to meet her at Waffle House. >> How does she get around? >> She takes either a taxi or the bus, city bus. >> Okay. >> And she works at Sacred Heart. >> She works at Sacred Heart? >> Yeah. She's a housekeeper at Sacred Heart. >> She didn't bring her up here? >> No, I was supposed to meet her over here at Waffle House. >> All right. Cuz she's having some kind of either a mental breakdown or cuz she handed the teller a note saying that her son is out here in the parking lot being held captive by two people and that they sent her in here to get some money. >> No, I we were supposed to meet her at Waffle House her to her house. And then me and her was going to go to the hospital doctor's office with my husband. >> Mhm. For him or for her? >> For him. >> Mhm. Okay, see. Uh this is dead she she's been with her on the go >> Mhm. >> a lot and she got a sweet >> a lot of things >> and everything. Yeah, and this probably she's uh got upset and something scared the crap out of her. And the only time she would do something like that is someone scared the crap out of her. And I've seen her get scared and do something like that. >> Hello. Are you familiar with your your neighbor, Ms. Brown? >> She's at work right now. >> She's at work right now? >> Mhm. >> Does she have any family members or anything? >> Um yes and no. Uh most of her close relatives passed away. Um all she has is like her nieces that are younger. >> Are they around here somewhere? >> Um they live in Pensacola. >> Oh, they live in Pensacola? >> Yeah, they don't live on this street though. >> Have you seen anybody at her house lately, today? >> How you doing? >> Good, how are you? >> I just got off work. >> Oh, okay. Have y'all seen anybody at Ms. Brown's house today? >> She said you seen anybody at uh Ms. Brown's house? >> No. >> No? Okay. >> I don't I don't I don't I keep my door shut. I don't be looking at much. >> All right. >> What what's going on? >> Brown? >> Yeah, Ms. Brown. She was saying that's uh there's kidnappers in her house or whatever, so we were >> Huh? >> Oh, wow. >> Yeah, so we're >> you say? >> That they had >> it was kidnappers in the house. >> Really? >> That they kidnapped her son. >> But we're finding out she don't have a son. >> have a son. >> She got She got a son She got a brother that that live in town. >> Yeah. All right. >> Okay. >> We're trying to figure it all out. Yeah, thank you. Nothing here. >> Nobody home. Any neighbors available? >> And the neighbors say that she lives by herself and she only has a brother that lives in Tampa. And they did say she has some nieces that may live around here, but um but she's always by herself and they said she's at work right now. And they didn't see anybody at her house today or anything. >> Okay. All right, thanks. >> All right, y'all need me back there or can I go back to Nate? >> Nah, go ahead and get to Nate. >> All right, thanks. >> Seems to go and code out there this is >> [snorts] >> All right. What was your first name again, sweetie? >> It's It's Gwen Gwen the neighbor. >> Miss Miss Gwen, is that how you go by? You go by Miss Gwen? >> Yes. >> All right. We'll we'll we'll figure this out, okay? I want to make sure everybody's okay. They're on the way to do all that and I just need you to help me fill in some dots, okay? So, I'm going to read you this, okay? Just cuz we got to make sure everything's covered. All right, Miss Gwen. Uh you have the right to remain silent. Anything you say can be used against you in court. You have the right to talk to a lawyer for advice before asking you any questions or having one with you during questioning. If you cannot afford a lawyer, one will be appointed to represent you before any questioning if you wish. If you decide to answer questions without a lawyer present, you still have the right to stop at any time. You also have the right to stop answering at any time until you talk to a lawyer. You understand those rights? >> Yes, sir. >> All right, you want to talk to me? >> I said um >> I want to talk to I want to help you, right? But it's it's just yes or no, baby. You want to talk to me? >> I can say all I got was uh this morning uh two gentlemen >> Miss Gwen, you want you want to to me? >> Yes, sir. >> Okay. All right. So, so I I'm trying to walk through and this is your water, right? >> Yes, sir. >> Okay. Um so you said the two guys, James, right? Uh black male, 50s to 60s. Um came in and is holding and and what's your son's name? >> It's Charles uh Oh gosh, uh Charles. >> Charles, is it Brown, same last name? >> Yes. >> All right. How old is Charles? >> He's 16. >> Okay. And you know his date of birth? >> I'm Oh gosh, I'm so nervous. >> You're okay, honey. It's okay, just think we can come back to it, okay? You know what year he was born? At least that, help me out with that. >> They're they're I like I said, they're not they're adopted sons. >> I understand. >> I can't even think of >> That's okay. All right. So, how did how did you get here today, Ms. Gwen? >> I got a young lady um to her um she come through uh was going to take me uh to my doctor appointment, but I told her there was something that was going on right now. And um she she asked what was I told her I just couldn't tell her and she said who's asked I couldn't tell her anything. Uh she just asked um if she could help. I said no, don't bother to do anything and uh so I had to just go ahead and bring me here. And um I said that, they they gave him the note and the demand or else. And I said I'll come here. I just said I I didn't want any trouble. >> No, I understand. As as a you you you know, I understand it can be traumatic. I understand that. So, do you know you know who Letricia and Jason are? >> Yes. >> Okay. They're good friends of yours? >> Um, been been knowing them a long time. >> When did you When did you make your lunch plan plans across the street with them? >> Uh, it was um I was already here. When I got off the bus, I was already over there, and I called her. And uh like I said, I just wanted to get uh something to drink, and that's when I just wanted to come over here, and that was it. >> Where So So when you left the house, sweetie, where did you get on the bus from your house? >> I got on the bus uh the street is uh Aaron Street, where I got on the >> Right over here, off Lefferts. >> Yes, that's where I usually get get on the bus, but like I said, the young lady, she um brought me here, and I was going to get the bus back. >> Okay. So, you already made plans with them? >> Yes, earlier. >> To meet across the street at Waffle House? >> Yes, well, that was before then. >> I understand. So, you told me you said baby and I'm I'm just trying to clear it up, right? Cuz I want to I want us all to be on the same page. So, you said you got off the bus at the bus stop across street, cuz you were coming from Aaron and Lefferts, right? So, you got off on the Waffle House side, you just walked over? >> No, I was going to get the bus back. The the lady, she uh brought me here. >> Okay. All right. >> All right. >> So So who gave you the the note that you that you gave to the teller? >> The gentleman. >> Are you still You still working at Sacred? >> I'm I work at Sacred Heart. >> At EVS? >> It I'm working uh housekeeper there. >> Okay. How long you work there? >> I've been doing this I've >> Uh-huh. >> I've been doing this for >> That's okay. >> for uh 7 years. >> 7 years? You You I mean Sacred Heart pretty good place to work? >> It's pretty pretty much okay. >> Okay. How long have you lived on Harrington? >> Uh it's been about 30-something years. >> Okay. Um So So is that a family home or is that How she bought over there? >> It's um my grandmother's home. >> Who's your mortgage through over there? >> Um it's uh It's Lake Worth Folio. >> Okay. So what What as far as when you came in, you passed the note, what what were you going to do if you cuz you you you had plans to eat at Waffle House? What were you going to do when you left here with the 16,000 if you got it? >> Um I would say and I called to meet up with them, but I was going to tell them I'm going to back out and tell them never mind. And um that something else came up and that I didn't want them to know either. I didn't want them to know. >> Okay. So where were you supposed to go with the with the 16 grand and the rebound back? >> And I'm supposed to go back to the house. >> Okay. Can Can I be honest with you? >> Yes, sir. >> Okay. You seem like a really sweet lady. All right? You really do. And and I totally get, right? Society that they do you no favors, right? We're in it for ourselves. It is what it is, right? It's fast feast or famine, right? I I know you're behind, right? You having some You've been stressed a lot about the mortgage, right? And about your brother. >> Yes. Yes, sir. >> Right? What's going on with your brother, baby? >> I know. Like I said, well, with him his con- dition he's doing okay. He's got little uh different situations going on. He had surgery with his knee. And then plus this uh cancer system going on. >> What kind of cancer does he got? >> He They want it's prostate cancer. >> I'm sorry to hear that. How is he your older brother? >> He's my younger brother. >> It's always hard when it's your baby brother. Right? So So look, like I said, I I do think, right? Like you you are a sweet woman, and I think that you you are trying to do everything you can, right? To Are Are you the You kind of the matriarch that's left, right? It's just you taking care of everybody, pretty much. >> Somewhat, yes, sir. >> Okay. So I I know I know there's no no William or Charles at your house. Okay. It is what it is. All right? I I I think you you today was an attempt you were trying to fix everything that screwed up. But All right? So we're here. We just got to figure out what's really going on. So that there wasn't really someone holding anybody hostage. >> I don't I I don't want to go go or anything. >> Let's Let's worry about right now, okay? It's you and me, okay? >> Ms. Quinn, it >> I'm I'm not trying to cause any trouble. >> I understand. And like I said, I I think that you you are probably a great woman, right? >> Yes, sir. >> But you I I know I know how it feels to be behind on a mortgage, okay? I know how it feels for family to be dependent on me. You And if if you're it, right? >> Yes, sir. >> I mean I know. I understand. Okay? So, is it this is this is your normal bank, right? >> Yes, sir. This is one of mostly go to outside. You know I don't want to go to jail or anything. >> Well, look, like I said, it's sweetie, it's I >> gentleman, he did ask and his name is James and he he's said he would help out with me, but he said you to write that note and I said, "No, I can't do that." But he said, "Yes, he And then he like I said, you you you you can do it or else." And then he he was talking bad towards me. And and put the And and honestly, there was a He put the knife to my side. And then he he just walked off and and and then ran and left. I I But I didn't want no trouble. I really didn't. I I really don't want no trouble. >> I understand. It's okay. All right. You want some water? Take a sip of water. >> I'm okay. >> Okay. All right. So, so so I get it. Like like I said, I'm I'm not lying to you, right? I know what it feels like to be behind on stuff. >> But it it it's it hurts. >> So, but >> If if if if not, I can understand, but like I said, I But I uh The The they said were going to um uh help me out and work with me. >> You just had to come up with some with some >> And I It was like I didn't want to cause any trouble. >> Well, you you didn't you didn't come here to hurt anybody, right? Right? So, that's what I'm saying. You didn't hurt anybody. All right, you I'm not going to lie to you. You made It's a bad judgment call, right? But you were doing what you thought was best. Right? >> Yes, sir. >> Okay. Sit Miss Gwen, let me Let me go talk to the sergeant real quick. Just hang out here with with the deputy. I'll be right back. If you need me, it's Mitch, okay? >> Yes, sir. >> You just call for Mitch. >> Yes, sir. >> Okay. Sorry, Miss Gwen. All right. So, the James, right? You You said James he's the one that kind of gave you the idea. Do you think he You think he's robbed banks or anything in the past? >> I'm pretty sure he probably has. I really don't know. >> I I just just just >> I'm from uh uh school. We went to school years ago. Uh at uh Pine Forest and I met up with him uh yesterday and he come back by again this morning and that's when he took off and ran when the I saw a police car come around and that's when he took off and ran. >> Sweetheart, nobody There's no judgment. >> Like I said, I I didn't want any trouble. I really didn't. >> Look, the biggest thing, right? You didn't hurt anybody, okay? You didn't get hurt, okay? That's that's huge things in your favor, okay? You understand that, right? >> Yes, sir. >> And I And And honey, just cuz you made a a And you acknowledge it, right? You an error in judgment today, right? Just a just a bad decision that you felt like was the only one, right? It doesn't make you a bad person, okay? I think in your heart you're still a good person. 100%. There's no doubt in my mind. Right? I mean, you ain't you ain't never robbed no bank before, have you? Right. So, like I said, this don't make you a bad person. Just an error in judgment today. Okay? And and and I can appreciate that, right? And and look, like I said, there's been every there's if somebody tells you they've never been in your shoes, they're lying. Okay? It it is what it is, right? The world is tough. And it is not cheap to live anymore. All right? I totally get it. And Pensacola ain't the best place to try to get a decent job in. I understand that. Okay? But, thank you for I'm glad we could we could clear a lot of this up, right? It I I I understand where you're coming from. >> Ms. Gwen, did you have a bag with you? >> Yeah, she's got her bag. >> Yes, yes. Can I see that bag, ma'am? >> Yes, yes, sir. >> All right, Ms. Gwen. All right. Stand up for me for a second. All right, we're going I'll hold your phone for you. I'm not going anywhere just yet, all right? You have any guns or knives on you? Okay. All right, you good? You need help? All right. >> You got what's your name on the back? >> Oh. >> Ms. Ms. Gwen. Ms. Gwen. Look, >> Please. >> Look, listen. Just hang out, okay? He's going to you're being detained, okay? >> Oh lordy, please tell them >> Just relax. >> Please tell them I'm not going to jail, Mr. Officer. >> Just relax, okay? Look, we're not leaving, okay? It's just part of it, okay? Let us Let us work through it, okay? >> Oh lord. >> Okay, Ms. Gwen. Just relax, okay? We'll get this all figured out, okay? >> Please tell them I'm not going to jail. >> Just just relax. Um you you you're done with that? I'm going to go get the car. Take a step down. >> Yeah. >> There you go. Hop up with your butt. There you go. Slide your feet in. >> She was charged with grand theft involving an amount between $10,000 and $20,000 as well as fraud for obtaining property valued at over $300 through communication. 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