Okay, I'M SAYING OKAY. >> PUT YOUR HANDS BEHIND your back. YOU'RE GOING TO GET TAG. >> OKAY. >> WHAT STARTED as a 911 call over an incorrect McDonald's order explodes into chaos. >> Then we're going to arrest you to identify identify yourself. >> After the caller refuses to give her name or follow instructions, pushing officers to make a forceful arrest. The incident began after police were called to a McDonald's in Butler, New Jersey over an order dispute. >> Did you have a bad day inside? >> No, sir. I went through the drive-thru earlier. >> Okay. She refused to take my dollar to give me 30 cents after I paid it for extra cheese. >> Okay. >> There was a young lady who was very nice by the way before I introduc got introduced to this lady in the burgundy. She asked the lady in the burgundy shirt to remake my sandwich. She comes up to the desk wanting me to pay her another 30 cents. So 49 plus 30 plus 30 for what? When there's I'm not even getting enough pieces of cheese. You only put one on here when I already paid the 49 cents for the extra piece of cheese. So now you're charging me 60 cents more. So then she got an attitude because I asked her for a refund and called the police because she didn't want to give me back my money and I told them I'm in a black truck and I'm waiting. She finally gave me the refund literally 8 seconds before I got in the car and started it up. The problem was all I wanted was to be remade with an extra piece of cheese. I completely >> She started screaming at me and I'm just like, "Well, ma'am, she explained it to you. Why won't you go make it? Well, you need to pay me 30 cents." I said, "The lady that just came and got the paper already took the 30 cents on top of the 49. Why would I give another 30 cents, which makes it 60 plus 49 cents?" >> So, they've made you whole? >> No, >> they haven't made you whole. >> Well, I mean, yeah, she gave me my money back, so I'm going to go somewhere else. But, >> okay, >> the problem was she should have just remade it like the lady asked her. I came all the way back here to get my sandwich. Obviously, I wanted to go home with it. I didn't understand where she got confused at after the lady already said, "Yeah, just go ahead and remake it. Put a piece of cheese in the middle." She started getting all extra, wanting me to pay her again. No, ma'am. It doesn't work like that. I paid now three times for only one piece of cheese that I still didn't even get. >> Okay. >> So, she gave me a refund. I'm leaving. She started screaming at me, telling me to have a good day and not to come back here. And I said, "I won't." >> So, you didn't you you didn't say anything. You was a complete angel. >> When I'm getting information, you're getting disorderly. Okay. All right. I did. >> So, here's what's going to happen. You've been made whole, right? You got your money back. >> Everything you pulled up. I didn't want you to have to chase me. >> So, here's what we're going to do. They want you trespass. They don't just listen. I know it doesn't mean anything. >> It's a McDonald's. >> They don't want you on every corner. >> Customers are right. Thank you. >> Okay. >> I won't come back. >> Does this car come back to you? >> No, it does not. >> Okay. Can I get a driver's license number or something from you or name? >> I don't have one. >> Well, I'm going to issue a trespass notice and I have to fill out a piece of paper. >> I can care less. >> I just need some information. >> No, >> but I gave a description. You can use that. that I know. >> So, I'm filling out a paper. >> Go ahead. Fill it out. >> It's going to have your information on it so that you can't come back on the property. >> Who wants to? It's a McDonald's. Like you said, there's one, >> but I have to serve you a good piece of paper. >> I'm not about to give you my info. Sorry. >> You are because it's a crime. If you don't trespassing the crime is her being nasty and won't make my sandwich the way I paid for it. It's my money. >> Okay. >> That's nasty. >> You're going to make it more difficult than it has to be. >> If you arrest me, I promise you, you're going to have a problem. >> I I won't have a problem. >> Yes, you will. Ma'am, ma'am, ma'am. Ma'am, >> we're just trying to identify you to give you a piece of paper. >> Okay, that's it. You have to identify yourself. >> TOO MANY MCDONALD'S OUT HERE >> BECAUSE we've already explained >> she was the rude ass [ __ ] Disord another level. >> Stop. >> Bring yours down cuz I'm done. >> A flaw piece of paper >> for what? OVER A SANDWICH THAT SHE refused to make. >> Are you going to stop and listen? >> I was going to go in there and make her remake my sandwich. Nobody. >> If you don't stop, you're going to end up going to jail. >> Hancock. H O C. Write it down. So I can calm down. >> No, cuz you're not about to act like that over a sandwich. SHE DIDN'T MAKE RIGHT. >> STOP. You don't need to go to jail over this. >> Exactly. >> Okay. So, calm down. >> I'm saying like over a sandwich. >> You're making us your enemy. >> I'm ready. I gave you my info. >> No, you didn't. >> Yes, I did. I said my last name Hancock 3616. >> Damn. Over aing burger that she didn't even make, right? THAT I TRAVELED WAY FAR. >> ARE YOU GOING TO listen to me? >> Miss Hancock, what's your first name? >> The easiest thing to do is just give us your info. We give you trust. We give you a piece of paper and you don't come back. Then you're free to leave. >> Trespass. So I'm not coming back. >> So we have to serve you with a criminal trespass notice. No, you don't. >> Yes, by law we do. Okay. Then we're going to call. >> Then we're going to arrest you to identify. Then identify yourself. >> No. >> Yes. >> For what? Over a sandwich. >> Stop. >> She didn't identify. by yourself or we have to arrest you >> now. Stop. >> Over aing sandwich. >> Yes, over a sandwich. So, you're making a bad decision. >> MISSING EVERY DAY THOUGH. BUT YOU COMING FOR ME OVER A BURGER, >> Y'ALL. IT'S TOO MUCH. >> YOU'RE not leaving till you identify yourself, >> bro. If you don't get the >> You better calm down. >> I'm not giving you nothing. I already said it. >> Okay. You're under arrest. Put hands behind your back. Put your hands behind your back. No, I'm not. >> You are under arrest for failure to identify. >> Put your hands >> Okay. My last name is Hancock. I already told you that behind your back. >> No, I don't want your hands. I'm telling you. >> Okay. I'M SAYING OKAY. >> PUT YOUR HANDS BEHIND YOUR BACK. YOU'RE GOING TO GET TAG. >> OKAY. I SAID OKAY. [screaming] >> YOUR HANDS BEHIND YOUR BACK, >> SIR. WAIT. I SAID OKAY. I'M GET DOWN. CAN I please up against THE CAR? UP AGAINST UP AGAINST THE CAR. >> Oh my god. Why would you >> look at my face? Why are you laughing? Why? >> Look at my OH MY GOD. >> THAT'S ALL RIGHT. She's stacked. >> I know. I'm just going to have to go in the car. >> MY LOOK AT MY WHY WOULD YOU punch me? I DIDN'T EVEN HIT YOU. I HAVE NOTHING FOR MY MOUTH. PLEASE. WHY WOULD YOU PUNCH ME like >> another 311? >> What a You didn't need to. >> That's when you don't in custody. She resisted. >> I didn't get your shoe. >> Get your shoe. >> Give me Where is it? I can't see it. >> Put your shoe on. >> I'm trying to catch my breath. I'm sorry. >> Didn't have to even be this way. >> Can I just PLEASE GO HOME NOW? >> NO. YOU'RE GOING TO JAIL, >> SIR. COME ON. PLEASE, can I go home? Okay. >> My name is Latica. >> Please. >> It didn't have to be this way. >> Come on. I want to go home. Okay. Okay. My mouth. >> Do y'all give people stuff for their ambulance? >> I got her. >> Yeah. >> Interceded. >> Excuse me, sir. >> Listen to me. Stop and listen. Stop. >> Stop and listen. >> Do you have any guns or knives on you? Do I have a what? >> Guns or knives on you? >> No, my lip feels like it's busted or something. >> And we will get a medic to see you. >> But I mean like is my skin on my lip hanging cuz it feels n >> my lip is busted, sir. Like how you I don't have no p no pockets. >> Sir. >> Okay, >> ma'am. It doesn't even have to be this way. >> I don't want to go over here. >> You're going. >> You brought it to this. >> Stay down till the medic gets here to see you. >> I don't want to go. You don't have a choice. >> You just caused the police force against you. But you punched me ON YOUR OWN WILL. >> I DIDN'T PUNCH YOU. >> I didn't resist. >> No, I didn't. I'm a female. LOOK AT MY MOUTH. >> STOP ARGUING. >> Put your feet in the car. >> Stop arguing. Put your feet in the car. >> Can I at least be okay? >> This is not a debate. >> Okay. Okay. I'm going. I'M I'M GOING TO GO, SIR. OKAY. TELL HIM TO STOP cuz I'm GOING TO >> NO, YOU'RE NOT. YOU'RE STILL ARGUING. >> NO, I'M [screaming] NOT. I'M JUST ASKING. >> GET IN THE CAR. >> YES, SIR. >> GET IN THE CAR. >> WHY ARE Y'ALL SO LIKE THIS OVER SANDWICH? >> Close the door. >> Oh my gosh. My punch me. I got to pee so bad. Sir, excuse me. Look at my face. Oh my god. Look at my face, sir. >> Miss Hancock. >> Yes, sir. >> We're going to try this again. >> Can I please go home? >> Stop. No. You are under arrest. >> Miss Hancock, what is your first name? My first My lip hurts. My first name is Latika >> La. >> You're fine. Catch your breath. >> I'm I was trying to >> I just said you're fine. Catch your breath. Latika la. >> Sarah, I just want to go home. >> Let you need to answer my questions. >> Go for a sandwich. >> Yes. You made this decision, not us. >> But he didn't have to punch me. Latica, you didn't have to resist. You made that decision. >> I didn't even know you knew that to repeat. >> How do you spell your name? >> Latika. >> Yes. >> How do you spell your first name? >> L. >> Yes. A T I K A >> K A. Let's date of birth. [panting] >> 0522. Oh, my mouth hurts when I'm talking. 22 and I'm almost done. 052. >> Hold on. I got to [panting] >> take your time. As long as you actually answer my question. >> I am. I'm just >> 05. >> I can't really >> 22. >> Um, >> what year? >> Can you say what you got? I'm sorry. >> 05. 22. What year? >> 91. >> 1991. >> Sir, >> yes, sir. >> There you go. Your social. >> Excuse me. >> Listen to me. Yes, sir. >> Paramedics are on the way. They'll look you over. You are under arrest. This went from a very simple identify yourself and we give you a piece OF PAPER. >> YES, SIR. >> To you go to jail. >> I was sad and I wasn't going to come back and I won. >> Look at me. What are we? >> But you're nicer. >> Stop. I know. And I tried being nice and you didn't want to go that route either. >> He didn't have to punch me. I didn't even do that. >> Look at me. We're not McDonald's security. We're township police officers. >> Make contact with him. >> We tried multiple times to explain to you that you must identify. >> I didn't WANT TO TALK TO HIM no more cuz he was out here and I started talking to you and I said, "Okay, I'll give you." Yes. And I WANT TO REALLY GIVE YOU MY NAME AND THEN YOU HIT ME IN MY FACE. >> AND I tried and I tried and I tried. >> Yes, you did. And I appreciate that. >> And I explained to you that if you don't, >> you go to jail. And your next words were, "Then take me to jail." >> No, I said I don't WANT TO GO TO JAIL FOR A SANDWICH. DON'T TAKE ME to jail is what I said. >> You chose this. >> No, I didn't. >> Wait a minute. You get here and they'll look you over. >> Can you turn the >> Excuse me. >> Excuse me. What do you mean? I'm not even doing anything. >> Oh, that's your shadow. I'm like, what is back here? >> Have you had anything to drink today? >> I just cracked it open. I spilled half of it in the car >> cuz I could smell. >> No, I mean talking. >> I smell. >> Can I do a sobriety or whatever y'all? >> Yes. Did I say it right? Sobriety, so some [ __ ] something. >> Ma'am, we're going to treat you fair and we're going to treat you honest. You shouldn't have put us in that position, >> man. I just >> No. Unfortunately, when we have to make a physical arrest and we have to go hands on, then you got to go to jail. >> But you didn't even have to punch me. >> Ma'am, you was pulling away from me. >> But you DIDN'T HAVE TO DO THAT. That really like my mouth on the inside hurt. >> Did it work? >> You talking about doing it work? >> Would you rather been tased? Would you rather been tased? >> I DON'T EVEN KNOW WHAT MY face looks like. >> It's not bad. It feels like it hurts. Can you call the number for me so my brother can come get his car? >> No, it's gonna get towed. >> Sorry. I mean, do I get more time on that? I'm sorry. Okay, >> listen. Are you going to cooperate or do we have to fight you again to get you in the car? >> I want them to look at your mouth to do that. We got to open the door. Matter of >> fact, just stay right there. >> Can you come on this side? >> Yeah, we'll just come on this side. Okay. >> Can I put your seat belt on you? You go over here. >> That seat belt's all jacked up now. >> Can you just come over here to be easier? >> I don't want to fight with you again. >> And nobody's trying to fight with you. You the one aggressive. You the one who punched me in my mouth. Talking about now. >> Everybody's talking to you. >> Well, I'm talking to you. >> Well, who cares? Bye. >> Can you send a medic or you could close the door? >> Try to be nice and polite and treat you with respect and that's way you go. >> But can I do the whatever that I didn't pronounce right? Sobriety. >> What's that going to do? We're not We're not saying you're drunk on DUI or something to drink today. >> My mouth hurts. >> How are you, sir? >> My skin is gone and everything. >> I'll be honest. If it wasn't you, too, I'd probably be angry, but >> it is. >> She resisted. >> No, I didn't. I didn't even want to go. >> Do you see what we do? >> Everything's on camera. >> I know. Body cameras. Our cars have cameras. >> I just appreciate you though. You must have a daughter. And I do appreciate you. >> I know because you wouldn't. I know. I can tell, sir. And I'm just saying thank you. >> All right. I'm going to This is just sterile water. I'm not worried about that. I just want to clean the blood up off your face. Okay. >> Take a couple look at look in your teeth. >> You do it without that part. >> I just need to see in your mouth real quick. Make sure there's no teeth broken. Go ahead and smile real big for me. >> I mean, it it feels like the big one right here. >> It feels loose. >> Yep. >> I'm sorry. >> N you're all right. >> Yeah. I got to It's kind of dried on there, so I got to kind of push a little hard. There you go. >> You're probably the nicest one I'm going to see all day. If that's blood right there, you might want to get it up. I don't know. >> I think that's just >> raindrops. >> Okay. >> I don't behind you over there. >> What's that? >> Yep. He's over there. >> Okay. >> I don't know how this works, so I'm sorry. I wasn't even fighting her. That lady, I didn't touch that lady at all. I was outside when you guys pulled up. Oh, my mouth hurt so bad. But can you let the um EMT know that the left top tooth is loose? >> Yep. >> Okay. I tried to say it when he asked me to >> I'm trying. >> You're all right. >> There's like nothing to I'm wearing the wrong damn shoes anyways. >> I agree. >> I have nothing like and then it's like >> Well, here. Step out. Just slow. Take your time. There's no rush. >> Okay. >> No rush. >> I was going to try to do it the way you wanted me to. >> Use my car >> to do what? >> Lean up against my car with your belly. Nope. with your belly. Spread your feet. Spread. Spread. Spread. There you go. >> Just stay like that. You're >> all right. >> So, this this hand has to come out. Okay. Well, I know. I have to get my handcuff key in there, though. >> Take a seat on the bench. As soon as the cos are ready, they're going to call you through this door next. >> There. Which one's that? >> Yep. Just take a seat. >> Well, can you take this blind? >> There we go. First, we get outside. You don't have There you go. Open. Open your mouth >> cuz that's where it is. >> Yeah, it doesn't help. >> Oh, sorry. >> All right. Yeah, you can't see anything. Open. >> This is one of the finest corrections officers around. Okay. As long as you do everything she tells you, you will be fine. Okay. Go ahead and go on in there. This is where I leave you. Okay. I'll pass through the screening sheet. >> She did resist, but she is in a lot better mood now. >> Okay. >> The suspect was charged with resisting arrest and obstructing justice. Please leave a like if you enjoyed this video and be sure to subscribe for more body cam footage