You're under arrest. >> I'm out of here. >> Sir, what the heck? >> How you doing? >> What's going on, man? Good. Just got to let you know you're being recorded. What's going on? >> I am also recording for my safety and I practice my amendments as well for recording. I'm free public space, please. Oh, yes. You know, I'm recording a fraud because these guys has been stealing from me. Supposedly, they've been applying a promotion and just been charging me this whole time and now I want my money back. and supposedly oh I don't know what's been going on why they stopped applying it okay they still been charging me and uh I called in August around the guy did the whole search up on the computer when I called also when I reported the fraud they did the f fraud investigation supposedly supposed to hear something back in 3 weeks no I didn't hear anything back so I'm coming here to them and explain everything to me why is my charges going up and crazy and stuff stuff like that and and what's going on and I want my money back because of it And they're they're they're refusing to help me in a way where I can retrieve my money. They keep sending me to customer customer service. I have to call. I have to call I have to call after call to call. They are customer service representatives. What are they here in this for in the store for? What are they doing? They're not providing customer service. Huh? They are in person people alive I could talk to. >> Okay. And I want my money back. This whole time they've been taking my money and I'm demanding for it now. >> Okay. >> Please. >> So I'm I'm going to try to see if I can help you out. First thing I need to do is advise you that 911 is for emergencies, not for disputes over cell phone bills. All right. 911 is for life or death emergencies. All right. You understand that? You should have called the non-emergency number. >> No. No. That's why I called them and I asked for a a contact to for me to get in touch with to report a fraud that's been going on here. And they said, "Okay, give me a second." >> Okay. Okay. Let me know. >> I don't know. I don't know. I didn't do my own investing who to call. So, it was at the moment. They threat. I'm I'm just let I'm just letting you know 911 is for life-threatening emergency. Okay? Not about a problem with your phone bill. Okay? Let me go and see him. >> And I'm sorry they sent you. I'm sorry they sent you to deal with this. This not what I wanted. >> Okay. What's your What's your name? So I can go for this Roberto. >> Okay. All right. Let me go see what I can get from them in there. See what I can do for you. Okay. >> What's going on, man? I just got to let you know my body warn camera's on. >> I just clocked in. I don't know. >> You just clocked in? Does anybody know what's going on here? Uh, let me grab one of M here cuz we was basically on um >> Okay, perfect. >> What's going on, man? How are you? >> Good. How are you? Just got to let you know my body camera's on and recording. >> Okay. >> What What's going on? I don't understand. >> Um, he came in. He came in was he was inquiring about like his bill being >> too high. >> Too high or something like that. Then he wants a credit for many months before then. So, um, we gave him a solution. And I told him like, "Hey, we what we can do is set up a new service so you could get the discount, >> but requesting about refunds. You can't refund a whole year like >> should we should have we should have went to your bill and checked that whatever." But we didn't say that to him. We said it in a nice way like you know, >> but he started to disturbing the business. He started yelling here, >> you know. It was very >> What was he was he saying anything crazy? >> He was just yelling. He was just yelling and starting my money. I'm recording. >> Yeah, exactly. Okay. >> So, I told him he needs to be out because he's disturbing the business. And then um >> he ratted himself out just by saying, "I want to call the police." And I was like, "I think you should." So, they go toward. >> So, you guys want him trespass? >> You don't want him to come back to this location? >> Yeah. >> For a for a year? >> No, just just for I mean, we can't do that for a year, but like we could just do it for the day. >> Just for the day. You just don't want him back. >> Okay. I don't think he's going to be calm enough to go to another T-Mobile location today. I probably just tell I mean I can't stop him from going to a different location >> cuz obviously I can't. >> You guys are his phone provider, >> right? We're his phone provider. Maybe act differently over there. Maybe a better calm way, but not not here today. >> Okay. Just spoke with them. I guess they they kind of confirmed that you're not happy with your bill. They said that they would, I guess, start a new account for you so you can get the discounted rate, but that they cannot refund you. >> They cannot refund the stolen money. Huh. So, they're not going to be able to help you with that right now. >> Not right now. >> They don't want They also don't want >> But they were happy to take that that paper. >> It's not them personally. >> No, it is. It's T-Mobile's connected. It's not you personally, but all police force connected, right? >> Go ahead. Go ahead. >> I guess through a computer system, but >> I have no control over >> T-Mobile is in charge. What are you saying, officer? You can't help me. You can't help me. You won't help me. You are to help us, right? This This is Don't you guys take an oath? >> Yeah, I'm trying to help you. >> I know you're trying, but you're not. >> So, I went in there and I talked to them. >> They said right now they don't want you back in the store today because I guess you were in there causing a scene >> screaming and yelling. >> Demanding my money. Stolen money. >> Okay. They have every right to steal my money. >> I'm not saying that. I'm saying they have every right to request that you leave the store today. >> I don't care about stepping foot into the store ever again. I just want my money. Okay. They're not going to be able help able to help you with that. >> Be able to help me is what you're saying. >> I Where can I have your ID so I can see where you live? Maybe I could help. If you do live in South Pfield, >> do you live in Do you live in South Planefield? >> Sir, I am. What kind of question is this? My My whole my whole initial call was for them to help me retrieve the >> So if you want to make a you want to make a fraud report >> and that's what initially they sent you out here for them. >> They didn't they sent me out here because you called 911. to get me in contact with somebody who I could file fraud with. It's recorded. Your lines are recorded. Go back and hear it. Please, sir. >> Please. You refusing to help me. What are you saying? >> Do you live in Southfield? >> What does that have to do with my with money and fraud? >> You have my my full name. You have my full name, sir. You have my full name. In fraud cases, you report the fraud where you reside, >> which is why I'm asking for your address. >> Why don't you just >> If you're not happy with how you're, >> sir. >> You know what? My supervisor is on his way out. You >> You can speak with my supervisor. He's on his way out. >> Sir, have a good one. >> Have to ask for that. Why can't you just straight at Why do you have to ask for my full everything? Why, >> sir? Please. >> My supervisor's on his way out. Please, I have to go through another pause stage. This is This is round three of you guys. Stop. I just want my stolen money. Come on. They Now they're trying. They can't help me now. They're saying I could start a new plan. What? What happened with the stolen money with that? Sir, are you sure? Are you sure? YOU MIGHT BE. YOU HEARD IT, GUYS. [laughter] YOU HEARD IT. You heard it. He's going to live. He's a guy who was going to help me treat my stolen money. Look, look, look. You sure you got yourself? >> Huh? >> I don't even know what you're talking about, bro. >> Exactly. You don't even know what you're talking about. >> Yeah. Figure out who you are. >> Okay. >> Stop being in the pond. >> Can we help you with anything else? Do you want to report the call? >> Help me retrieve my stolen money. That's That's the initial call. You want to help me with something else so much? Help me retrieve my stolen money. Yeah. Yeah. Look down. Don't Yeah. Come on. You're supposed to be on the right side of the force. >> Come. >> Yeah. Okay. Yeah. Get in tune with yourself. Stop being a pawn. Figure out who you are. Okay. All you watching. Are you watching? This is real. >> Negative force and positive forces in this world. They're scamming. >> Okay. >> Yo, brother. What happened in 1926? >> No clue. >> You don't know. You're quiet now, huh? >> Cuz honestly, everything I say is wrong. >> Out of the forest, man. We're just local civilians. What if this ever happened to you? >> How? >> Because of how you're answering my questions or not. >> What did you say? >> Yeah, you can talk to him. >> Cuz you asked for extra information. Why? You could have just told me, oh, you know, you file fire reports at the location you reside on. >> Okay. >> Why do you have to ask where I live and everything like that? for an ID if I just told you my full government. You think I'm lying? >> No. >> Why? So why do you why furthermore do you have to ask for my ID to ask for a simple question to say yo I'm trying to file for case I called initially >> you can talk to him. >> Yeah I know he can't handle a situation but oh >> so this doesn't seem like it's going to resolve itself. Are you guys sure you just want to do for the day? Why? What? What you saying? >> He's He's like not leaving till he gets his money. >> Was that >> kind of He keeps claiming he's not leaving here until he gets his money. I know you guys aren't have no no way of doing it at all. And I'm not saying you need to do that. >> There are other stores. So maybe it's your corporate policy and I'm not saying you should do it, but I don't know what is going on here. Does he was he threatening anybody or he was just screaming, yelling? >> Screaming and yelling. >> That's it. And you can only get trespassing for a day or not requesting not comes back for the day, >> right? Because he didn't he didn't he didn't use any foul languages or >> any threatening or anything of that nature, but he was yelling and wasn't being cooperative. >> Yeah, some people just I don't know. We'll see. >> I I don't know. You know, I don't know the dude personally, so I can't >> if maybe there's something wrong. Maybe he's Dude, >> he's off. I don't I don't know. >> Yeah, >> but I know I wasn't making the situation better out there, so I figured I'd come in here. So, there's no swearing, no threats. >> If I do no trespassing, that means that if he does trespass, then >> then he'd be arrested. >> If he comes back to this store, he would be arrested. >> Yeah. No trespassing. >> All right. So, you want to do it 6 months? >> 6 months. >> 6 months. I'll let him know. >> Okay. for this promotion. Did it have a certain time frame or was it supposed to be like let's say was it like a 3 months promotion? Was it a six month? >> They told me in the store. Nothing on the phone. Nothing in the store. This is your home internet promotion. Your promotion will always be applied to each bill cycle. I get my discounts. Yes. They you ask them. No, don't. >> Do you happen to have a copy of the promotion on your phone? >> They search they have all my information on that. The guy in the pink shirt searched it up. He researched up where I called to file for that investigation. The online customer service helped me file the online investigation. 3 weeks I was supposed to wait. 3 4 months 5 months later, what? Where's my money? Right. So happy to take my money out the account where I'm demanding my money today. Customer service representatives who I could speak to in person do not want to help me. What's going on now? They're offering me another home internet so I could smile about my day and go home. You think? You think? No. >> My question for you though, okay? Why would they give you money? That's what I That's why I'm >> Because they've been siphoning it out my account every bill cycle, not applying it to me, but still taking it out. That's why the whole file investigation is being applied and everything. The guy searched it up. He has the information on the computer. I was sitting right in front of him speaking to him about it when he's speaking it back to me. I said, "Oh, they told me 3 months that I had to wait." He searched it up and said, "3 weeks." Yeah. Yeah. I'm on TikTok. Yeah. Yeah. No, keep recording. Keep recording. I'm also recording. I'm I'm telling you it's real. I'm telling you it's real. >> So, >> you were getting home internet or you They're not giving you the HOME INTERNET. >> YO, BRO, YOU ARE NOT LISTENING. I'm speaking into you. Yeah. You know what's going on. I want my money. >> So here, this is my thing, though. I I haven't seen the promotion, okay? I don't know what the >> Go in there, please, and look for look with your own eyes. >> I will in a second. Okay. >> With me, please. I don't want to be >> I just like, like I said, you know, situation promotions. They do run promotions. Okay. >> Yes. That's what they told me was going to continue on. >> Seen it with his own eyes >> and told me straight to my face about it. I don't know why they disconnected it. Hm. This is all information that's in there. >> I'm not even >> All right. Go in there with them and and talk to them. Open the door. >> Open the door and talk to them. I want my money. You just wasting my time. I want my money. Fraud investigation. Oh man, I've been screaming too much. My voice just gave out. All right, cool, bro. Investigation situation because I did call and I told him, "Who can I get in contact with to report this fraud investigation?" situation that I'm currently in. You could go back. Every line is recorded. Go back and hear it. And they send my brother out here. >> Who have you been talking to online? >> Told me I had to speak to him now. And you you're not following along. So >> Okay. Well, I just got up to speed by inside. >> Oh, >> so who did you speak to online on the phone originally? The corporate office, >> brother. What does that have to do with me retrieving my stolen money that I called you guys for and explaining the situation to you guys? >> So, here we go. They're not going to be able to give you that money back for a year. He says that you had this promotion for a year. It was supposed to be $20 off. Um, >> so they stole my money for a year. Keep going. >> Again, that's T-Mobile. So, they're not going to be able to give you money. >> They won't be able to give you money for a year because I had to deal with corporate, right? But they're customer service representatives, humans that I could speak to in life person. They want me to go speak to cellular online people to get information to give me more of a runaround. And I'm telling I want money to date and they're not trying to help me. They saying they can't do nothing more. They will help your account. >> Where did you open your account? >> It doesn't matter. The T-Mobile is all T-Mobile just like the law enforcement. You guys are all together. Now they brought another boss out here. >> Wherever you opened your account, that's where the original started, right? They've only been open for about 2 weeks. >> It doesn't matter. T-Mobile is under T-Mobile. Just like you guys are under the law enforcement, you guys are under the law enforcement. >> That T-Mobile takes my money and I'm demanding T-Mobile takes my money. They're not >> They're not going to give you your money here. >> So, you saying you help me retrieve my stolen property? >> I will not help you get your $20. You have to deal with T-Mobile Corporation. >> You will not help me. >> Okay. You will not do behind the register and just pull the money out. said over a year my money for 20 $20 for over a year. >> He said that that's what happened. You had you had to steal by a year. >> You're saying you won't help me retrieve my money, my stolen money >> that I called you guys to help me with. What are you guys? >> What I recommend is you go to the store really actually the police. >> What I recommend is you said you took this >> where you open the contract up >> and figure out what's going on. Why would there a problem? >> Why won't you help me retrieve my stolen money? I am trying to help you out. You're not helping yourself. I'm trying to give you all the advice that I possibly can right now and you're not doing it yourself. >> Oh. Oh, please. No back up. Please, sir. >> No. Do not get any closer. You are trespassing on this property that I am currently on. >> Are you 91? >> You're under arrest. >> I'm out of here. >> Sir, what the heck? >> We're done. >> Give me your hand. Put your hand behind your back. I'm recording. I'm recording. >> Roll over. >> They won't help me retrieve my skull. >> Roll over. >> Help me. I'm recording. >> Roll over. >> Help me. Yo, brother. I'm recording. >> I am not resisting. I am not resisting. >> Put your hands behind your back. Yes, you are. >> I am not resisting. I am not resisting. Oh, the radio's >> They won't help me retrieve my stolen money. >> No, not the radio. >> I have Please, sir. >> There you go. >> They won't help me retrieve my stolen money. I called them initially. >> Four. We have one. >> What happened here? >> Double cup that get my phone. >> Get my phone. GET MY PHONE. >> GET MY PHONE. >> GET MY PHONE. >> GET MY PHONE. >> GET IT. [screaming] >> GET MY PHONE. GET IT. >> Are you a friend? RELATIVE. GET OUT. >> Help me. >> Help. >> Stand up. >> Stand up. One, two, three. >> Help. Help. >> Help. Help. Somebody call the police. HELP. [screaming] >> This car. Get in the car. >> Get in the car. >> Get in the car. Get in the car. >> Get in the car. [screaming] >> Sit in the car. >> You're hurting me. >> You're hurting yourself. Sit in the car. >> No. Why you Why you >> 6 months? >> All right. He's done 6 months. He's not welcome back here. >> Comes back arrested again for the final trespass. >> All right. >> Are they all right? 501 New Jersey. We took the parking, so we're trying to get it back for