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Today on Uncovered, >> I'm like, I don't have to give everybody watch. >> September 1st, 2024. A woman demands a refund at a Park City McDonald's over a botched order. When she refuses to give her name, officers are forced into a sudden takeown inside the store. >> I want my money back. >> What's going on? Let me Let's go figure. >> I asked for tomato and lettuce. >> I want my money back. >> Okay. I don't want to waste my time. >> Okay, hang on. prep prepare it for me. I want my money back. >> I can't make them do that. Just give me a second. >> I don't want my receipt. >> That doesn't mean I can't make them give you your money back. They can give you your order. >> That's cool. >> Okay, but let me talk to them. I don't >> I said that, too. I said, "Can I get my last sentiment back?" That was the first thing. But then when she said, "I'm going to callio." I said, "Well, give me my money back and let me leave you a savage figure out." Okay. Just give me a second. All right. Thank you, ma'am. >> She's supposed to have co and she said she want lettuce and tomato. I've never asked her. And she and she started screaming. >> Okay. And >> did she eat some of this? >> I don't know. >> I had one bite. >> Okay. No, I can't make them give me your money back. You took a bite of it. >> That's only in court. That's the law. >> It does. No. Stop. Don't tell me what the law is. >> I know what the law is. >> Clearly, you don't. >> She said she paid for three, but she paid only for one and she wanted two. She >> Yeah, you took a bite of it. They can't take that back. That's yours. It's a double fillet of fish. >> So, isn't it the law that you can only take one bite of is not desired? >> No. Absolutely not. You can't take a bite of food and then say, "I want my money back." Nowhere on your receipt does it say that you want lettuce or tomato. >> Okay. Okay. I'll go with that. I'll deal with that with my lawyer. But I asked for tomato and lettuce. >> I know, but that's not on your That's not on your >> template to me. So now I'm not supposed to get what I want. >> There was clearly a small mistake. >> We talking. We talking now. Now >> we're talking. I'm not arguing with you. Okay. I'm nice and calm. All right. >> If you want, I'll ask them to get you lettuce and tomato and you can put it on there yourself. >> I asked them >> again. I wasn't here, so I didn't see any of that. >> When I brought this up with him and I said, "Let me be calm." I told him, I said, "Let me be calm and quiet." Cuz there was a lot going on in here right now. Very busy. So I said, "Well, I tell you what I want. I want a double hit. Lettuce and tomato." >> You got that? Let me get Let me get you a lettuce. >> Sriracha sauce on the side. >> Okay. Let me ask I think they're they might charge you for the sauce. Can I get I already have? >> Oh, okay. Just a piece of lettuce and tomato. You can have it if that's okay with you. Thank you. >> I don't want those. I'm my own regular fries. >> Those are your fries. >> I want my hot fries. that I can't make them do. >> Yeah, they can. I don't I can't make them do. >> I want to order another order of fries cuz he took it out the bag. I did. >> Okay. All right. Let me talk to you. >> Okay. I want another and I'll leave. Give me my lettuce and tomato. >> Here's your Here's your lettuce and tomato. >> Fries. Those are fries. She says she says he pulled them out and put them on the counter. So, she wants a fresh one. >> No salt. She never say that. >> Okay. No salt fries. We need >> No, you do need it. Then just get a regular fry. If they're if they have salt on them, they're going to have salt on them because you didn't order it that way. There's nothing I can't order. Let me see the I did order no salt. You know, all right. Hey, I can't eat blood pressure. >> I believe she does have no salt. >> No salt on the fries. >> Cook them. They're fresh. >> They're fresh. >> Yeah. Okay. And lettuce and tomato was fresh. Everything was fresh. >> You got your ID in real quick because I I need >> No, I don't have no ID. >> Okay. Well, I need to get your name for >> Caroline. Give me a second. I got to write it down. >> I'm not going to give you all that. No, no. You You actually No, I don't. No, you do. And if you don't, you're going to go to jail. I don't want to play this game. >> You want to put me in jail? Put me in jail. >> It's called obstructing obstructing justice. >> Put me in jail for obstructing justice. >> Okay, then. Are you going to Are you going to refuse to give me your name or ID? Yes or no? >> No. You say obstructing justice. >> If you refuse to give me your identification call obstructing justice. >> No, I'm telling you if you're refusing to give me your name because I have to say that it's right. So, you do your report. >> That's what I'm going to do. But I need not me. My name is Carol. That's all I'm giving you. >> Okay. What is your name? >> That's all I'm giving. Carolyn Douglas. That's all. >> What's your birthday? >> I am March. >> Stop. You're going to give it to me or I'm going to take you and I'm going to take your picture and fingerprints and your food's going to be even colder. So, it's really simple. If I take you into custody, then I'm going to go through all your stuff and I'm going to find your ID. >> But I'm not a criminal. >> I'm not. She might be. >> Is she detained? >> Yes. >> How am I detained? >> Because right now you're telling me right now she's obstructing justice. >> No, I'm not obstructing nothing. I came here to eat my food. It needs to go to court and this will be thrown out. >> Are you telling me refusing to give me your name? You are obstructing. She's not detained. She She did not have to give you your information. >> Yes, she does. >> No, she did not. How you going to tell me if someone is not detained? >> I just told you she's detained. >> Is she under arrest? But you didn't say that at first. >> I don't have to. >> Is she under arrest? >> Okay. Ma'am, I need your birthday. This is going to be your last chance. Okay. >> No. Lock me up, man. Don't lock me up. >> You're Listen, I don't want to do this. Okay. >> Don't lock me up for some reason. >> No, I let you. No, you did do it. Okay. We're working on that. What's your What's your birthday? Lock me up. >> What's your birthday? Is that what you want me to do? >> I have to go to jail for for getting my order. >> No. No. You're going to jail for not telling me your identification. >> I'm not going. I have to give you. >> I just said I'm giving you my gave me my identification. Caroline left. What's your birthday? >> I'm going to call my lawyer right now. >> You're under arrest. >> I'm not going to call the lawyer right now, but I'm call You're under arrest. >> If you want to arrest me, Hold up. Don't ask me now. Don't do it. >> I want my phone. You're under your food. Don't pay attention to her. >> Turn around. Hands behind your back. You're under arrest for obstruct. Stop. For obstructing identification. Obstructing. >> No, I'm not obstructing. >> Don't tell me. No. The minute you start pulling away. >> No, I'm not obstructing identification. >> Stop. Hand behind your back. Don't. >> I'm obstructing my >> Okay. Give me your other hand. Put it behind your back. >> Can I give you my name only? >> No, you did not. You refused multiple times. >> No, I did not. >> Here's the deal. You're physically resisting. I will tase you. This is a taser. >> I want you to stop my my arm. >> Put your hand behind your back. You are actively resisting. I will tase you. I am legally alone. Put your hand behind your back. >> Just let me go. Just let me go and do mine. >> Nope. Too late. You're under arrest. >> Hold up. >> You want to go to the ground? >> No. >> Then stop it. >> Okay. Well, let me >> on the ground. Stop. Put your hand behind your back. >> Really? This how we going? Throw a goddamn sandwich. >> Turn around on your stomach. Put your hands behind your back. over. What? I gave you my name. >> No, you didn't. You didn't give me your information. You refused multiple times. Stop. >> You said what's your name? >> Behind your back. >> So, are you going to lock me up for that? >> Yeah. Put your hands behind your back. >> The room. >> Yeah, you did. You obstructed it. You obstructed her. >> You told her she was detained before as we as you ask her for her ID. >> She wasn't detained or under arrest. When you ask her for her ID legally, by law, you do not she did not have to give her your name or her ID or anything. By law, I'm not worried about her. All I'm saying is >> I'm not worried about her. I'm worried about my name and my first name and last name. And she was wrong. She said, >> "You need to put your arms behind your back." >> I said, "Yes, the receipt. >> You're under arrest. Now you're resisting. It's additional resistance. >> Then knock it off. >> Okay, let me up. Just come quietly." >> Okay, let's go. Come on. >> I don't care what you >> Give me my hat. My sit my hat. You going to get this piece? Can I get my hat? >> Not right now. I will get you your hat. >> What should we do? >> Put your hands behind your back. I've told you 10 times. >> No, you didn't. You told me three times. I told you this is my >> Put your hands behind your back. >> Okay. Can I get my hat? >> No, not right now. >> What am I supposed to do? >> Put your hands behind your back. I will get you your hand. >> Stop. >> Oh, you have your arm. >> Yes, I've got your arm. I need my arm. >> Hand behind your back. >> Hand behind your back. >> I can't get my arm back like that, man. You can't get my arm back. Ask me again. My hand behind my back. Give me your hand. >> Like that. >> Listen. >> It's called pressure points. Pain compliance. >> Put your left hand behind your back. >> My arm. >> She's coughed on that hand. >> Stop. Stop resisting. Stop resisting. >> All right. Miss, just stand up. You're the one leaning forward. >> Give me my pet. This is too bad. Y'all breaking my arm. >> Okay. Stop. Stop moving. >> There you go. All right. Stop. Stop moving. >> They've both been checked. Okay. Just last month, loosen these cuffs. >> No, ma'am. We just checked and locked. >> There's no lock. >> I have your hat. >> Did you put my hat on the front of my head? >> I did that. >> I put it on your head. >> I want my head put on front of my head. >> All right. You don't have to hold on. >> Put your back on your >> My name is Andrew's badge number 807, too. >> 808. >> My mom is killing me right now. >> Stop pulling away from me then. Come on. >> Mom's killing me. >> Let's walk. Mom's killing me. You're a grown person. Watch. Stop. Stop. >> You going to arrest me because >> she said that the I didn't ask for no tomato. >> That's not why I arrested you. You sorry receipt. That's not why I arrested you. >> You asked for tomato letters. You said she did ask for that. I said arrest you for this. >> No, I told you why I was going to arrest you multiple times. Obstructing. >> Well, I was right. Arrest me. >> I told you you refused to give your name and birthday multiple times. Stop. I gave it on the cam. I gave it to you. >> You didn't. No, you didn't. You want arrest me? Cuz you were wrong. Cuz she was wrong. >> No, you were wrong. >> How was my wrong >> by not giving me your name and birthday? I just car. I said my law not to give you my name. >> That's not true. That's not true. >> It's on the cam. It's on the cam. >> It is on the cam. So, you'll be fine in court. >> But I'm saying this. >> Stop. Get in the car. You >> get up here by myself. >> Here. Turn. Turn this way. Turn to face me. I'm going to help. Okay. We're going to turn face the front of the car. I'm going to put my arm right here to help you lift your left leg left up here. >> Put your left leg up there. Then I will help boost you. Go. There you go. There you go. Go in. Go in. >> I know. Step high. >> Okay. There you go. Scoot yourself in so I can close the door. >> Locking me up. That's what they did. >> They didn't do anything. They fixed it. Stop. I've got you. I didn't fix nothing. >> Ma'am, I've also got your food, your fries, and your tomatoes. >> But that was They told you they was wrong. They said, "That's what you did. She didn't have >> I'm call my lawyer. They ask me." They said she did ask you that. She did ask. >> That's not what she told me. >> It was already on the receipt. >> No, it wasn't. I've got the receipt. receipt in my pocket too. You was wrong with letting him get what you you was trying to solve it. You tried to solve the whole problem. >> Of course I did. >> And then you going to try to tell me I was in violation. >> You were. >> How? >> By not providing your name and birthday when requested. You said multiple times you weren't going to give me your birthday. >> No, I said it twice. Why do I have to give you I gave you my name. >> I already told you you had to. I'm there to investigate a complaint for one that you were part of. >> Right. And I didn't do no wrong. That's why I said call for me. I was not wrong at all. I ordered what I ordered. >> It's not detained. You're under arrest. Okay. If you need help getting down, I don't want you to fall. >> You told me to be quiet. Don't say nothing. I didn't say that. Oh, I did a couple of times. Told you to walk away. Let me hand you. >> I did walk away. And then you kept coming back, Timmy. I was the uh >> You kept coming back. >> You said that I was dis I was against the law. How was I against the law? >> I told you five times already. >> I gave you everything you need. >> No, you did not. Absolutely you did not. Stand up. It'll make this more comfortable for you. I'm going to take those off so I can put them around the front. Yeah. >> Okay. Now, stand up. It's going to be easier. I don't want to bend your arms the wrong way. >> I already broke my arm. My arms hurt. I had two circles. Ow. >> They were both double checked and we're not too tight. >> Hey, is this going down? Look at that. >> That's nothing. >> Show me what else we can do. >> Here's the deal. I need this. >> Yeah. Loosen this off. >> Hang on. Let me check it. I will check it. But I need this. >> I can take off my own stuff. I need to take off my clothes. All my clothes. >> I'm not taking off your clothes. >> All my garments and nothing. >> If I can fit my finger in it, it's not too tight. >> Yes, it is. Look at that. It's not. Okay. Go ahead. Put this on your camera right here. Put this on your camera. Look at that. You got a whole wrist just to chew up. >> No. >> Stand up. I need to check your pockets. >> Ain't no phone in here. >> Got another phone in here. >> And if it is, it's not my >> Okay. I need to check your pockets. >> You're not going to touch me. Put a female in here. >> I'll do that if that's what I do. >> Wait. Go get one. You ain't going to touch nothing. Okay. >> That's why I said I'm going to get a female. >> You're wrong there. But I do have a female coming. >> Oh, you can search. >> Yeah. >> Yes. >> Search me. >> You told me you don't search me. No, I'm doing >> searching. >> I'm doing what I can search >> to accommodate you. You saying you want to search me? Search me one sandwich and some fries and then they called you and I told you they didn't give me my order. He did give you it was once. She said she did order that. We'll take care of I don't give a damn. You can say what you want to say. She going to bring her ass. I'm not going to come. >> I'm trying to be calm and rational and reasonable. That's it. I want to get you in here. Bull. >> That's not an option right now. [ __ ] >> Okay, that's fine. Then tell the judge [ __ ] I ain't tell you much. You already see this [ __ ] >> No, no, she won't till you show up. >> My lawyer don't say so. Y'all see me waste y'all time goddamn McDonald food when I got a receipt and and I got my food. I got my food back in the store >> and told her that she when he came in, she told him she gave her she gave her tomato. So, we're going to fix that. >> You understand? >> You going to tell me that I'm obstructing justice? >> Good. Yeah. >> Okay. We'll see about that. >> I didn't want it to get to this. I told you multiple times. >> I did. I see. You said you cry. Let me do it with you. >> Yeah. And then I asked you. >> But she lied and you got mad because I was defending myself. >> It's not like I didn't even give. >> You did. You did. You did it. >> Okay. You know what? We're not going to argue. >> That's why I'm sitting here. But you know why I'm sitting here? I gave my name. I gave my mother last name. You can give me your birthday or your address which is required. >> I'm just my ass my wrist. >> If you'd like me to switch them, I'll put them on a diff your other arm. But that's up to you. When you break your wrists against them like that, that's what me. >> Okay. Come on. I'm trying. Get me out of here. >> I'm trying to explain that, but you keep on interrupting me. The faster way for you to go home. Let me out of here. Let me out of here. >> All right. Just let this be known. I am not going to talk to you if you continue to yell at me. >> Let me out of here. >> Okay. We're able to identify you without you providing all the information. I don't baby. >> Okay, you're going to continue to yell like that. We're not going to go through the paperwork with you. All right. You're too hostile right now. You need to relax and calm down. >> Okay. I really don't cry over here for no reason. I'm going to snatch myself. I'm snacking mom. This [ __ ] was surgery. I just had surgery. But you're the one who's >> I had surgeries on my wrist. >> I'm trying to officer. >> I am an officer. >> You are Don't Don't do that. >> I'm grabbing a surgery hand. I just had him last month. >> You ain't check the goddamn You're not a doctor. No, >> I'm going to grab the cup. >> Sir, you're locking me up for no reason. Will >> you let go of that? >> Stop pulling on that. >> Will you let go of that so I can take the other one off? >> Ain't no other. >> I am not letting control of this. >> Okay, you better not be let go of that. >> I said this surgery. >> You got to respect that whether you want to or not. You are locking me out for no reason. I committed no crime. No crime. >> What about my damn shoes? You don't like them? >> You want or something? What's up? >> Kissing on your foot. >> You want to talk about me? What you talking about me for? >> It's clear. >> Why are you talking about me? >> I asked if you were coming to our jail or not. >> Lock me up. >> I don't know if you're I don't know what you >> That makes it even better. Yes, I'm coming. Now what? >> Okay, you're good. >> People have died in your prison. What prison are you? >> She's going to be released in misdemeanor. >> What prison are you in? What prison are you in? Who do you think you are? I'm with walking and they're with. >> You ain't nobody. You're just a female in a suit. >> I suppose I'm that. >> That's how you feel when she come to our prison. What you going to do? I ain't scared of you either. I ain't scared of them. I ain't scared of you. >> I don't want you to be scared. >> That's what my lawyer going to see this whole damn tape. >> Do you appreciate it? >> I ain't I ain't did nothing to my coming in your prison. I choose not to go there anymore. I wish you would do something in your prison. Your ass on the street, too. I did nothing wrong. >> Okay. Then it'll all get thrown out in court. >> I did nothing wrong. Nothing. >> Get thrown out in court. You got nothing wrong. >> You saw it to yourself. When you were standing there, you said, "Okay, this y'all what? Y'all should have gave her last sentence to what I said. >> You didn't say that." >> No. >> Didn't on my order. And she said, "Yes, we supposed to give it to her." >> No, she didn't say that. She said it wasn't on the order cuz I looked at it and it wasn't on the order. >> That's my order. >> And then I asked for it and they got it for you. >> Okay. You asked for I said, "You know what? All you do I I didn't come here for no problem. >> I know. >> I asked for lettuce, tomatoes, and and a double fish >> and order fries on the side. >> And you got that? >> No, I didn't. That's why I was back. >> She brought her everything ass up there. I'm like, you said, well, you know what? I'm not going to argue about it. Go on call, police. Go on call. Young man said he had already told. She didn't order last tomatoes. I give her that. And she said, "Oh, maybe she who orders last tomato when they fish. tell me that >> you obviously. >> Yeah, exactly. So she he told her you she did order lenses made. She Yes, she did. >> The reality is we still had to show up >> and I was cooperative with you. >> No, you weren't. You didn't provide your name and everything. >> We was cooperative the whole way until you said, "Carolyn, you are obstructing us." That pissed me off. >> Okay. >> Why did I do something wrong? >> Because I was there to make a report and I needed your name and date of birth and you gave my name. I need my birthday. >> I know you didn't. That's part of the requirement. I didn't never say none of that. I gave you my birthday period. I said, "Why am I being detained?" >> And I told you >> and I said I did nothing wrong. You said you you gave me a charge just because you think you did. >> But you gave me a charge. You gave me I'm giving you two charges. >> You didn't come to me before right now. I'm sitting right here. You went out there. Do what you want to do. Do what you got to do. [Music] >> You got your cuffs in your hand. >> I do. I'm going to cuff you to the bench. and go ahead and photoshop me then. >> I'm not going to photoshop anything. >> Go ahead and do whatever you're doing. >> Okay, then we're going to sit you down. >> Why you cut the camera off? >> I moved >> You cut that camera off. Yes, you did. >> I moved it from over there. >> But you cut it off. >> No, I didn't. I guarantee you this entire thing, it's been going the whole time since I got to McDonald's. Okay. And I've been >> Lawyer, you had that camera sitting right there. >> Absolutely did. No, I cut it off. I want you to tell your lawyer that I cut it off. >> I am going to tell him tell him everything. >> And then when he reviews it, he'll see that I didn't. And that in that between my lawyer. >> Absolutely. >> My handcuffs loose. >> I just had on my wrist. >> I know. >> Over my wrist. Y'all have no right to tap me up on my wrist. After I told you I just had surgery >> or I can take your pictures and you can go home. >> You say I got to sit till Tuesday. >> No, I didn't say that. I said, "If you refuse this stuff, you will sit till Tuesday because the judge isn't in tomorrow because it's a holiday." Okay. There's no need for you. >> Today is Sunday. >> Tomorrow's Labor Day. The holiday. >> Monday. >> Yeah. So, the judges won't be there. Courthouse is closed. >> So, you arrest me and I have to stay here detained. I will stay here detained. >> You don't have to. And no, you wouldn't stay here. We would take you to walk again. So, reality is if we take your pictures, you go home. You walk out of here. >> Well, I shouldn't even be in here. >> Again, that's an argument for the judge, right? That's an argument for your lawyer and the judge. >> I shouldn't even be here in the first place. That's okay. You're you're entitled to that opinion. >> Harassing me, throwing me on the ground, doing homeless [ __ ] that wasn't even necessary. >> I agree. It wasn't necessary, but you didn't. You weren't listening and you were resisting my >> No, you said give me your name and phone number. And I said, I don't have to give you all my information. >> I did not ask for your phone. >> And you said I was wrong. >> You were stand right there. That's okay. You can't. Here's the deal. What I want you to do is get a hold of your lawyer as soon as you can. >> I'm not scared of you. He needs heat. >> No, that's fine. I don't want you to be scared of me. >> You did that was wrong. >> Here you go. Just turn and look at this camera. >> So, don't act like he was right. >> All right. Need you to look up so I can get your face. >> Look up halfway for me. How's that? >> Little bit quarter. >> No, >> I did. Just make sure you make your court date. >> You make sure you make my court date. >> If they request me to be there, I will be. >> I hope they do. >> Okay. >> And I ain't never had no for. And that's why I call the police, too. I said, "You come down here and see what's going on." >> All right. I don't know if you have a problem with alcohol or not. >> If you need help, if you need help, there's help out there. problem. >> No, no, ma'am. This way. Wrong way. Wrong way. >> You've been tricky. Here's the deal. You've got to come back. I want to make sure you I want to make sure you know there's help available if you want it. >> 20 years ago. Shut up. >> Oh, it's still going on. >> Shut up. >> Carolyn A. Douglas was charged with two counts of resisting or obstructing a peace officer. She was released with a notice to appear after returning to the station demanding her food and receipt.

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