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Edit Transcript - Raging Home Depot Karen Gets a Reality Check
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Raging Home Depot Karen Gets a Reality Check
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Officers were called to a Home Depot after a disagreement at the customer service counter turned into a disturbance, bringing police, loss prevention, and [clears throat] surveillance footage into the scene. >> Hello, man. >> Hi. >> Did you get into an argument with somebody by the front desk? >> Yes, I did. >> What was going on? >> I was going to return. Wait a minute. Why am I even explaining this? Get the manager and let her explain it to you. >> We've already spoken with her. ask you for your side. >> Okay. >> So, we just want to know what happened. >> Um, she pulled on me. She came I was doing a return. She made me stand in the back of the line for 15 minutes. I asked her to get me a manager. She went to telling me, um, I'm trying to help you. I said, I don't want your help. I want you to get me a manager. She said, um, well, you had to wait behind the people. She waited on six other people in front of me. I know that it was a a nasty little situation, I guess, because I asked them, "Is this the only place that you do returns?" She said, "Um, the not even her, she wasn't even the one that spoke. It was another worker that said, "We only do them over there." So, I was like, "Okay." And I stood there for 15 minutes and watch six other people go in front of me. When you off duty, would you stand there for 15 minutes and let six other people go in front of you? My time is just as valuable as anyone else. >> So, when I asked for a manager, she told me no. She went to popping off how she'll whoop my ass. So, I put my bag down and told her, "We can get it. Let's get it." >> You were trying to return something. >> Yes. >> Okay. And then I just >> And she threw my receipt at me. That's how it got started. She She took my receipt and get it like that. >> Okay. >> It's all on camera. Go run the cameras back. >> Yeah. >> Yeah. >> She said you threw a lock at her. >> I didn't throw a lock at Go run the cameras back. >> Did you throw anything towards >> If Why would she have done my return if I threw the lock at her? >> I'm just This is what she said. >> Make that makes sense. That's I was returning locks. >> We're new to the story. >> I know. I understand. But I I'm kind of my hearing is not all that good. So I get loud. So that I even explained that to the manager. It wasn't that I got loud with her. I never cursed at her, never said anything threatening to her. But she told me she was going to whoop my ass. This is where that where I draw the line that you're not going to whoop my ass. And I told her she had a bad week. >> So when you were returning lock box, that's what happened. >> I had completed the return. She was like, "Oh my god." >> She did this to my receipt. That's when I said, "Why are you not giving command?" Could she have misconruded the tossing the lock box like, "Hey, here we go." Cuz you were you were waiting there 15 minutes. I'd be, you know, >> I came up and I apologized to the lady that was standing in front of me. I said, "I'd like to return this and set the locks down." The lady that was standing on this side, they can tell you I was standing right there. >> So if it like struck her anyway, it was she never was. I'm just asking. >> She her hands weren't even there. I put the locks on the table. >> So it wasn't like an intentional like I'm going to throw this at you type of thing. No. Okay. We'll watch We'll watch the video. >> Watch the video. >> Watch the Go watch the video. I don't watch the video. >> Watch the video. >> Okay. >> Do you have an ID on you? Okay. >> I don't even want to purchase no more. Now I got really feed off. Hold on a minute. I done really got pissed now cuz you going to lie. Go run the video. Let's go run. >> No, we're watching the video. You're just here. >> No, I'm not going to stand here. Am I being detained? >> Yeah, you are. >> What am I being detained for? >> We're investigating. >> Oh, okay. Well, I'm going to >> You have an ID on you? >> I do. >> Okay. Can I see it? Once we tell me what the [ __ ] was going on. >> Well, you're being detained for the investigation of if there was a battery that occurred. We're, like I said, we're going to figure it out. So, >> go ahead. Once we figure it out, then I'll give you my ID once you tell me that I'm being arrested for a battery. >> You're being detained. You need to identify. >> Give me a sergeant. I don't I'm not When am I being detained? I've done >> That's fine. You can give me a charge. >> A what? >> A sergeant. >> So, do you want to add on another charge that you're not giving a >> I didn't I don't have a charge at all because I've done nothing. I was returning. >> We're trying to investigate it and you're obstructing obstructing anything. >> Identify yourself. >> I'm not figure out. >> We need your identification. Need your identification. >> I don't have one now. >> You don't have one. >> Take you to fingerprint that way. It really doesn't. >> It doesn't have to be. >> Come over to because this is all racism. And I want you to watch the video first because Yeah, that's what it started out as. I want you to watch the video first and then come back to me and tell me that I assaulted someone. >> He's No, he's gonna watch the video. We didn't say why not give it now. I don't understand. >> There's no reason to give it now. >> Investigate her for a crime. So >> Oh, okay. I don't I don't know what crime I committed. Returning locks is a crime. >> No, she stated that you threw the lock at >> Well, she definitely Well, tell me this. If I threw a lock at you, if I threw a lock at you, would you not have gotten your manager instantly then? Would that not I'm just asking you common sense. Would you have processed a return for someone that >> I didn't work in retail? I've never worked in retail either. But I mean that's just common sense. >> Okay. >> But either way, we need you right now. >> This I mean your job is customer service right now, right? >> Correct. >> I agree. We're trying to do our job and you're hindering us because you want to be difficult about >> I'm not being difficult. Did you get ID? >> There's not going to do all this. >> You're doing too much over an ID. Y'all doing too much by by saying that I committed battery in cuffs. Nobody's raised their voice investigate. You're just being with the ID. >> Once you watch the video and you find out I did battery, that's fine. I'm still going to get your job. >> We're trying to ask you for your >> We're still going to get your ID. >> Whether you whether it's a battery or not, we still need your identification cuz we've investigated you and we have now detained you. So, we need your identification. >> And you're detaining me for what? We already investigation of a battery that might have occurred. >> That might have occurred. >> How long does it take for you guys to watch the video to see? >> He's watching it right now. >> Okay. Once you let me know that he seen it, then I'll give you my ID. I'm more than happy to come out with giving you my ID. >> Give it to us either way. >> I'm going to give it to you once you tell me that I committed battery. I want you I want you. >> Then you still need my What do you need my ID for the >> document that we spoke to you and that we detained you? Right. >> Oh, once you watch the video and you guys see it, I don't mind giving you my ID. Yeah. Watch the video first. I want to press charges too much before her saying it's threatening me. She >> Why don't you follow us? We don't do cross. >> I didn't I mean why would I What am I calling for? >> You just said you wanted to press charges, >> right? I do want to I want Why did you know I was going to the police station? >> Why would you do that if she's here? >> The same reason that she returned my locks and I supposedly threw them at her. >> You're bright. You're doing [laughter] >> You're clever. >> Why did her manager come and apologize to me? Okay. >> So, they're arguing. It's all on video. Um, she never touches her whatsoever. >> She throws um she throws the locks on the counter. >> Never touches her. Words are exchanged. She's about to go behind the counter. Another >> So, another customer comes in, separates them both, and they leave. She was never struck. She was never hit. >> She never threw the receipt. She tried to hand her the receipt. She swatted the receipt away. >> Okay. and then was like kind of about to go behind the counter and some other lady was like, "Hey, what the separated >> she probably told you she wants against her with being threatened about." >> So, she's going to be criminally trespassed and removed. So, she has to give her. >> So, I watched the video. No contact was ever made. You threw the the wash or whatever on the counter. >> Yes. >> Words were looked like I can't hear. >> Doing this what? She told me she was going to whoop mine. >> No, I didn't say anything. So, she had the receipt. She tried to hand it to you. She didn't throw it at you. >> No, she took the receipt. The receipt was in her hand. And she did like this and walked away. That's exactly what she did. So >> she tried to hand it to you initially. I watched the video. >> So the receipt was put in my hand. >> She tried to hand it to you. >> She did not. She did like this to the receipt. She did not try. I didn't touch this woman. >> So here's the thing. They do not want you back in Home Depot. >> Okay. >> Crimally trespass. So I need your ID to document here. Verify who you are and trespass. >> So I'm being detained and >> you're detained right now. So I just need your ID so I can criminally trespass you. Then you're free here. criminally trespassed. >> They do not want you back in the system. >> No, I won't come back. I can leave. >> I have to interview you in the system. >> For what? I will never come back in here and I don't want to spend my money at all. I'll go to another one. >> I want to explain this as simply as possible. >> Okay, let's go outside. >> No. Can we go outside? Why are we standing here? >> These here. These are the two choices we have. >> One, you give me your ID. I verify who you are. >> Hold on a minute. Hold on a minute. Let me get my Hold on. >> These are probably more high definition on your phone. >> That's fine. I just want to make sure that I get what you're saying to me. >> So, these are the two choices. >> You give me your ID, I verify who you are, and then I will criminally trespass you, but then you're free to go. >> Okay? >> If you don't do that, then I have to take you to the station. >> All right. What is my wonderful friend? She was beautiful. She I like her. One of her I don't know who you are. >> This could be a simple >> just get your ID, get you on your way, you'll be gone. >> Uh-huh. >> If not, you don't want to get >> But I want to press charges because now I was threatened. >> I was threatened. Let's listen to the verb the word the the verbiage on this on the >> She also said that you threatened her. >> No. Let's listen to the words on the video. >> She tried to go behind the counter. >> I never went behind the counter. That is absolutely a lie. Watch the video. Let's go watch. Can I watch the video? Let's watch it together. >> Customer got in between you two and separated you. >> I never went behind the counter. She started to say >> a customer got no. That's not how that went. Can we go watch the video together? I'm not going to bring you back to your ID. We can run your ID. We can get your ID. >> No, no, no. Get me a sergeant over here. I'm sorry. Fine. If you fail to give your ID, >> you're going to be arrested for obstruction. >> Can I get a star? I'll take you to the station. If they can come out, they can come out. >> Okay, let's do that. >> No, we're not playing that game. >> All you got to do is give your ID so we can >> There's no game. Hold on. There's no game. Let me put this on social media. There's no >> simply >> There's no game. I don't play games. No, you're not going to give my ID because now I want to press charges. She threatened me >> and she's saying you threatened her. >> Did you listen to it? She threatened me first. >> Have you on video? >> She threatened me first. I never went behind the counter. never tried to go. She She threatened me and said she was going to whoop my So now you're going to going to tell me that I can't press charges. >> No. >> Why not? >> Because I literally watched the video >> argument. There's multiple people. >> So she's going to not be she's going to be trespassing when she comes here too. >> No, she works here. >> So she gets to threaten me and [laughter] >> this gets to threaten me and that happens. This is how >> like he explained to you this. >> If you were if you were in fear of your life like you said she threatened you, you could have called the police but you did not, right? Hold on. Just wait. Just wait. >> So, you were going to come to the station. Whatever. >> She in the moment >> believed that you battered her. So, she called 911. We came. >> She wanted to save her job. >> Okay. Whatever it was, she she called the police on you. We came. We detained you. We're trying to trespass you from this location. So, we need your ID. He's telling you I'm more than happy to never come back here, but I don't feel like that that you need to ID me and I'm not getting a police report for someone threatening me. So, it's okay for someone to threaten me. >> So, why can't I see the video? Let's watch the video together so that I can get a law for you because now I'm going to go ahead and press charges because we're telling you you can't come here. >> Oh, I don't care about not coming here. You know how many Home Depot are in one? >> I need a sergeant. Can I have a sergeant? Is it not my right to have a sergeant here? >> I can drive to the station. We can do that. >> No, you're not. >> I'd like a sergeant. You're under arrest for upr. >> Okay, >> you had your chance. All I needed was your ID. >> Let go. Let go. >> Resisting, too. >> Stoping up. Drop your key. >> It's completely >> We tried to do this. >> We tried to do this as normal as possible. We locked. >> So, now you going to go through my purse? No, we're taking it off. Oh, okay. >> That's fine. I'm going to sue. I'm going to sue. I promise you I'm going to sue. Do you have my car keys? >> Uh, we have everything. Yeah. >> You sure? Where are my car keys? Cuz it was only a single key. >> Can you get my car keys and put them with my purse? Me and Sge while we're down there. >> You can talk to Sarge at the station. >> This could have been a simple hamier ID. You could have been on your way, but you want to make this extremely difficult. >> I wanted to make you guys are racist. >> That's all this is. It's rac. >> It is. And I'm going to prove it. >> Let's go. >> Yep. Let's go. Don't pull away. Don't pull away. >> Don't touch me. Get your nasty hands off of you. You disgusting person cuz that's all this is. You're a racist. >> Watch your head. >> Thank you. I appreciate it. >> All right. >> I'm just going to buckle you up. >> And the funny thing is I don't think you're racist, but he defin I need an ambulance. >> Okay, we're going to we got to get to the station. >> My chest is hurting. [cough] What are you doing? >> I need an ambulance. >> Can we get to the station around and die? And you really going to >> What do you want us to do? Pull over and wait for an ambulance to come. It's quick. >> And I explained your window open. We could open the window. >> I need you to get me somewhere. >> Stop. So now it's got >> y'all like that. Y'all trying to on me. This is crazy. Oh, you got me in this high mother car. This is insane. You see how hard I'm sweating and I ain't even moved. Like this is crazy. I'm full blast. >> That Yeah, it's up there on you, not on me. I You see me sweating like this? >> I don't give a Who you talking to? She don't know my medical history. I don't know why the she's talking to you. My chest is hurting. Yes. >> Can you walk? >> Yes. >> Okay. >> Yeah. Take a walk. What is she saying for? >> Okay. >> Cuz he wants my license. >> She's under one of you guys coming off. >> Bring my purse. I'm going to go in and get this on top. >> Take your blood pressure quick. >> Get my whatever. You going to do whatever you're going to do so I can go to court. >> Explain to them that I have They're going to call. We don't care about the situation. We don't care about what is going on with your health. You need to listen. You need to shut your mouth and listen. All right. Hey, >> listen. You're going to get cuffed again. >> You're going to get cuffed again, but you're going to get cuffed in front. All right. It's for your treatment. >> Okay. You got to listen. >> I'm just trying to help you. Put them in the bag. >> I'm going to put them in the front. >> We need them in front. >> You're going to listen to what you're being told. All right. >> No. I'm I'm going to do what I want. >> Listen, are you if you come back in my car and you refuse to go to the hospital, we can't have this again while we're in route to our jail. >> I can't tell you that. >> I'll roll the window. I'll roll you. I have asthma. >> I'll roll the window down and have the AC on in the back for you. But you we can't have you mid route saying I want to go to the hospital. >> Listen, that's >> my chest is hurting. Okay. There's nothing I'm going to do with it. >> But I want to get this over with. Well, let's go get this over with. >> Let's go get this process. >> No, nothing. >> All right, I'll have the air on for you. Okay. >> Okay. >> Okay. >> I have heated loose asthma. >> Can you sit here? I'll leave the Oh, >> okay. Just make you come on and let's take me. >> Okay. Okay. I just want to make sure you're comfortable. >> Okay. I'm going to make sure just stand right here while I roll the window down. I've never rolled in the back of a cop. >> You unbuckle seat belt me on my chest. >> Come on. >> Well, now we're here. We're going to get out of this hot car. Okay. >> Okay. >> All right. >> She was charged with assault, disorderly conduct, and resisting an officer. According to the report, she was later cited and given a court date while Home Depot issued a trespass warning barring her from the store. She remains innocent until proven guilty.
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