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How many of us have traveled and stayed at a fancy airport hotel? Many can be shocked by the final invoice, but this woman took an entirely different approach. On September 3rd, 2024, the Dallas/Fort Worth Airport Police Department was called to the scene at that airport hotel. >> What's going on? >> Basically, somebody called the manager of the This lady sitting here has been in the lobby for 3 days. >> So, you got to call the computer? >> She's not able to provide a card. She's been trying to work with her, but she's trying to work with her. She's not able to provide any type of payment, but they're trying to work with her. She's been sitting there in the chair since 4:00. And she doesn't >> What room is she staying in? >> I don't know. I think 152. >> Got you. >> Hello, airport police. I'm also I'm Officer Journey, the airport police. I'm Officer Journey with the airport police. Do you mind hanging up the phone real quick? Tell me what's going on tonight. Nothing? Okay. So, we got a call here tonight cuz they said you've been staying here for past few days, but now you're not able to provide any card or anything like that for future stays or or what's what's the deal? >> Well, I need >> Do you mind keeping your hands out of your purse, please? Just for my safety. >> Okay. >> No, just I was waiting at the bank for the money >> Mhm. >> from my partner >> Okay. >> because I reached here >> Mhm. >> and I'm waiting for the transaction in the bank. >> Okay. >> That's all. >> Okay. Well, their their thing is if you're not able to afford to stay here, then then you can't just hang out here in the lobby if you don't have any like, you know, you don't have any business here, right? I know you're waiting for your transaction or anything like that to come. >> Yeah. >> But, on their side, they they need you to have business here in order to stay here. You know what I'm saying? Are you from here or where you from? >> Jersey. >> You're from Jersey? What part of New Jersey are you from? Where at? Okay. Okay. You here on vacation or business? >> Small business. >> Business, okay. What do you What do you What do you do for work? >> Logistics. >> Logistics, okay. >> I'm on standby. >> Okay. >> Yeah, that's why I'm waiting to travel. >> Okay. Okay. So, I'm just going to say future, right? If they don't want you here, do you have a place to go tonight? >> No. >> No? Okay. So, let me talk Let me talk to the manager. Kind of figure out what they say. Do you have an ID on you real quick? Can I see that, please? Oh, thank you. What's going on, boss? >> What's up, man? What's going on in the Nice to meet you. Nice to meet you. So, the guest has been in the room, I guess, for a couple days now at this point. The balance is at about $919, I think. So, at like 3:00 p.m. when I got in today, we checked the rooms for vacant status, whatever, so we can start cleaning. The room was still occupied according to the housekeeping, so I called to try to partner time. She's like, "I'll be down in a minute." I'm like, "Okay, we're going to need you to collect for the $919 before we can extend any further." She's like, "Okay, well, I'll be down in a minute." I'm like, "No, like, we need you to come down now. It's already 4 hours past check-out time." I was like, "If you want to extend, we're going to need to do it now." So, 15 minutes or so, hadn't come down. I went up with security. We got her out of the room, and we already had a lockout on the door, so she couldn't get back in. Yeah. So, all of her items are currently in the side of the room, but as far as it goes on our end, we aren't going to extend or let her back in the room and stay there until we've collected the payment. >> Okay. Cuz I think on her end, she's just I mean, I know a lot of people are just She's waiting on a the funds to come in, but I mean, that's You can't do business that way. I understand that. So, what do you with her tonight? Are you not wanting her here anymore or kind of what is y'alls >> At this point, yes. We've already given our 7 hours. At this point it's about to be 8 hours. I'm going to leave soon and yes, I don't want my night audit team to have to deal with it. So, she can't come up with it in the next 30 minutes, then we would need her gone for the night. >> Okay. Okay. So, then we would just go up there, grab her stuff and then Okay. >> And how would that go about us prosecuting for our remaining balance? >> So, with that that's a civil thing. >> All right. >> Like 30 minutes or >> And >> Well, it seems to me like she's got her stuff in there. >> Yeah, I was going to say it's now hit 8 hours. I thought it was 10:30, so I was going to give her till 11:00, but it is now 11:00. >> Okay. >> 8 hours now. >> Deadline. Deadline, yeah. We need it. >> Okay. All right, then. So, I talked to them, right? And their thing is from a business aspect, all right? Um they said you have a past due balance, all right? And I know that's what you're You were working on paying, right? Um from what it sounded, they tried to give you a little bit of time, right? And I know you're still waiting. Did they give you an estimate of like how long the transaction was going to be and everything or no? Tomorrow. Okay. So, their thing is right now since you had the past due balance, um they don't want you to stay here right now, okay? Cuz like I said, you don't have any business to stay here. So, on their end, they don't want you they don't they no longer want you here tonight. Okay? So, that that's that's on them, right? Is there any like I asked before anywhere else you can stay or Nothing, okay. Do you have any friends or any family down here or No. Okay. Stay here. Nothing, okay. Do you have any friends or any family down here or No. Okay. All right, then. Do you have a Do you have a flight back in the >> I don't know if my partner already asked y'all, but she has to pay today before she leaves. Correct? >> Yeah, we we need payment. >> And if she doesn't pay, y'all want to press charges? >> Yes. >> 100%. >> Yes, 100%. >> Okay, and you guys don't take checks or anything like that? >> Not personal checks, no. >> No. >> No. Actually, if you like to pay a business cashier's check, that is one thing, but yeah. >> A payroll check, no. >> No personal check. >> And how much is it that she owes y'all? >> $919. >> How much? >> $919. >> $919, okay. >> What do you mean? >> No, I'm just asking how much does she owe and what's going She can't leave unless she pays, and they're like, if she doesn't pay, they're going to press charges. >> Okay, hold on real quick. Let me talk to my partner real quick and we'll work that out, okay? >> Just a quick question. Do y'all have a Do you have a a card on file for her? >> Yeah, we we have a credit card authorization >> running for her? >> Yeah, it's not going through. >> So, the credit card itself is not going through? >> Yes. We've already I've tried to charge it for as low as $1 and it's not going >> And it's a credit, not a debit. >> I I'm not sure. It doesn't say credit or debit, no. >> Sounds good. Let me talk to her. All right, Eska. So, here's the deal, right? >> Here's my money. >> I understand that your money hasn't came through, right? However, at the end of the day, they do not want you here. And when you do leave, you're going to have to pay your tab. It's $919, right? If you do not pay that tab, you can go to jail tonight for theft of service because they provided your service with the You don't have a card on file today. Okay, but earlier you told me you had a debit card. So, do you think I mean a credit card? >> No, no, you don't have to prove it to me whether you have a credit card or not. >> No, but what I'm trying to tell you is that if you do not pay, you're going to jail. >> Oh, yes. >> So, what I'm asking you is is it worth going to jail? >> No. >> No, so you're going to have to maybe call a family member, maybe call your boss, maybe they could like manually put a card in. You're They're going to have You're going to have to figure something out. Maybe they could like manually put a card in. You're They're going to have You're going to have to figure something out because I I would hate to have to put cuffs on you tonight. >> No. >> Do you understand what I'm saying? >> Yes. >> Because at the end of the day, that's a business. They provided you the business. They They did their end of the deal and you're not doing yours. >> But, yeah. >> There is no ifs, ands, or buts. Either you pay them the amount money you owe them or you go to jail for theft of service. So, can you make a phone call to maybe your boss, maybe your fam- any family member that could lend you a thousand dollars and you pay your tab and then you get out of here and then you go to like maybe a cheaper hotel. >> I don't know. Let me try to ask to make >> Okay, ask ask somebody that you you know, okay? >> What can I do because I'm telling you it's not because I I wanted that. >> I I could understand that. However, it's their business. They're refusing you to stay any longer and they need their tab paid. So, if it's not paid, then the consequences for that is jail. Okay? >> Can I ask you something? Before I offered you to pay you in a check as as a warranty of the the resource. If it's that you can receive that? Because I wrote I wrote in your your webpage and say that you can pay in cash, check, and credit card or debit card. That's why I would like I don't want to have any problem. And you know that I'm The things that I'm saying are correct. I'm not trying to avoid any responsibility. And just the problem is it's a little bit late and I don't have no one like available to to help me to finish this this situation. And uh you have my commitment that you will have early in the morning this deposit. >> So, like I said before with the check, the only way we would be we would be able to take a check as if it was mailed to us 2 weeks prior and that check has fully processed into our account and or it is a valid bank cashier's verified check. If it's not a cashier's check and or was sent prior and has already cleared into our account, even if you're giving us a check to hold, that check could bounce later on. We don't take checks at the time of payment. >> I'm telling you as a warranty to to finish to >> The thing The thing is, ma'am, that there's no such thing as a warranty of payment. There's no such thing as that, right? Cuz at the end of the day, this is like a corporation business. It's not like he's not running his private business where he's like, "Okay, yeah, I could take it as a warranty." It's not a private business, right? It They're a corporation. He works for it the business, right? So, I work for the business, too. I take it for the business. It's not my personal money. >> so I understand that. That's why I said, maybe if you need to call your boss and maybe he could give you like a business credit card number and they could put it on that credit card for you. Check would hit the account and then I would be able to continue on with my travels. However, >> When I when I I was here at check-in, they charged me the the money. >> No, so he cleared it. I I saw it happen and I already followed up with the supervisor. He said that you said you weren't able to pay at that time and that you were going to try to have the funds clear, so he gave you the evening. And yesterday we locked you out of the room with our lock and we were waiting on you to leave that room so that way we could have you locked out of there. >> So she's locked out of the room right now? Is that what it is? And all her belongings are in that room? Okay. >> They're on a bell cart ready to go. >> No, no, you didn't. They locked you out. >> Because they didn't they didn't want you no longer in there because of you not paying, right? It's the same if you go to like a restaurant and you order some food and then you're like, "Okay, I'm going to have the payment later." They they need it right now. That's that's what they're That's what they're doing here. >> Like it's a civil matter. They can press charges. And unfortunately, if you cannot pay, you would be you will be going to jail tonight for theft of service. And that in Texas, that's a class A misdemeanor. That's way above a traffic ticket. And I and I I genuinely believe you that your money will come. However, they don't run that way. A business does not run on a fact of warranty. So that's why that's and I feel like I'm we're having to keep on repeating ourselves and you do understand. If you're saying you understand, then we shouldn't have to keep on telling you the same thing over and over again. It's either you call maybe a family member, maybe your boss, maybe your co-workers, somebody that could pay your tab for you. Or if you do have a personal credit card, pay the tab and then you could take the receipts and then you figure it out with your job. >> I if I have the credit card with me >> And that is why we're saying that you call your boss or call your business, whoever. Exactly, we wouldn't be here. So that's why I'm saying like maybe you need to have a conversation with your boss and unless you think it's worth going to jail for, then I mean that's that's all up to you. Because I genuinely don't think it's worth going to jail for because if you could get the help from boss, family member, whoever, then you could just pay your tab, you go get your stuff, you go out of your way. >> situation. Usually usually the the people have I'm not >> That's all we're just trying we're just trying to help you out. >> We really are trying to help you because if we didn't want to at the end of the day you made it very clear you don't have the money to pay them. They've made it very clear they want to press charges. That's all we need. We could take you to jail right now, but we're really trying to work with you and I believe they are too. They're Do you think you could Do you think we could you need us to call somebody for you to see if they could come? >> don't you don't need to call anybody. >> Okay. >> Uh I would like to clarify something. You have your position. I I I've been getting honest with with the things and I would like to reach a about a middle if it's possible. >> I've already verified with my higher up leaders at the hotel that the only resolution we have to this situation is collecting the full payment. That is how they would all like to proceed. >> Yeah, for sure. That's that's that's >> There So, there is no middle ground in that. It is collecting the full payment. That is the middle ground. We need to collect payment for what is owed. >> I don't know what is I can't call in this moment. >> What What is What is that? Why do you think you can't call in at this moment? >> I don't know who one else I can call in this moment in this moment. >> What What company do you work for? >> Excuse me? >> What company do you work for? >> Passion fruit. >> Passion fruit? >> Okay. >> Is there any like a I don't I don't I don't know that company. >> It's a produce. >> Okay. >> Yeah. >> So, is it you have a >> The base is is in South America that's why I'm telling you. Okay. >> Do you have a boss that you report to in New Jersey? >> No. >> What about the boss that you're reporting to in was it Frisco you said? >> No, we have we have another another business. >> You got a lot of time, okay? So unfortunately we're going to have to we're going to have to go down the other route, okay? >> I think you give me a little give me a minute so I can figure it out. >> Yeah, unfortunately we gave you enough minutes, right? We have other things to do tonight and if we could we we really would give you a couple more minutes but unfortunately we're we're kind of pressed for time, okay? So we need >> They have these. >> They don't. It's a it's a business at the end of the day, okay? So let me see your hands. >> I don't even need them right now. >> Come out from the water real quick. Come up here. Let me see your hands real quick. Turn this way. Ma'am. >> Don't resist, please. >> Come on, ma'am. We've been cool with you. Just be cool with us, okay? I'm just going to raise up your shirt a little bit. How much how many how many things do you have in there? You just have the suitcase? >> No. >> How much a lot? >> It's already on the counter. >> How much is a lot? >> Two suitcases, two bags and laptop and baby >> Okay. All right, let's see you bring it back to the car. Bring it back to the car. >> Sergeant, can I ask you something? Were you being honest about it being a business trip? Is this is this really a business trip or are you like did you just leave home and >> No, no. >> No. Okay. I'm to go with this. Come on. >> Come on, it's Erica. >> Mhm. And being coffee. I can go from here. It's okay, we can go from here. What do you look? Hey Journey, put this here for now. I'm going to have to search her property. Um Yeah, that's fine. Just give me some light real quick. Let me just put it in the car real quick. And then we'll figure it out. Uh it's easier if you go left side in first. Just like that. >> Okay. >> Hey ma'am, are you okay? Is it too cold, too hot? >> Uh can you do me a favor? >> Yes. >> In the lobby is the battery of my laptop. >> The battery, okay. >> Please. >> Okay, I'll get that. Are you okay with the temperature? >> If you can keep it open, I would appreciate it. >> I can't keep it open, unfortunately. Okay? Cuz why would you travel with three different >> I have a question for I know I I know I told you my partner he had the all the credit cards, right? He said they're expired. The one expires in I think the one >> 2027. >> Yeah, but they don't have enough balance. Don't have enough fee. >> It's a credit card. >> I don't know, but I can look at the bank. >> You maxed out your creditcard? >> No, it's it's uh >> You don't have that You don't have the balance in there. >> have the balance to pay. >> Okay. >> Otherwise, I can use the You you can >> Do you think you be You can maybe use multiple credit cards to pay it? >> No. >> You want to try it? >> No, because we don't have it. >> Oh, you don't have it on all? >> No, okay. I checked >> Well, we are we're just trying to make sure we give you all the options that we can, okay? >> This one was ringing, that's why I was calling you. Please check my phone, someone's calling me. >> Your phone's ringing? >> Yeah, yeah. >> Okay. Well, Yep. >> I'll download it. >> So, when we get in there, ma'am, you're going to be searched about twice, okay? Two more times. >> I'm telling you to do me a favor. >> What's up? Okay. You're going to step in front of um over there, and then you're going to face that way, and I'm going to search you one more time, okay? >> From right here? >> All suspects are innocent until proven guilty. Thank you for watching.

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