In West Seattle, Washington, Roberta Castillo — a bank branch manager who had risen from teller at the institution now operating as JPMorgan Chase — was sentenced to 54 months in federal prison plus three years of supervised release after a records audit uncovered her scheme. Castillo presented herself as a trusted friend and financial helper to elderly customers, then manipulated the bank's electronic records, used victims' personal information, and directed innocent subordinates in ways that obscured the money trail. She targeted customers after a spouse's death or during serious illness, in one case stealing more than $350,000 from a deceased customer's estate, with total losses exceeding $500,000 before the bank restored the victims' funds. The customers who trusted her like family were being quietly drained at the most vulnerable moments of their lives. ––– Disclaimer: This video is a dramatization based on real events. Some visual content was created with artificial intelligence assistance. Some details have been fictionalized and all names have been changed to protect the privacy of those involved.