What really happens after you dial 9-1-1? In this episode of Signal 14, we sit down with Coral Springs 9-1-1 Communications Center Manager Kathy Liriano for an inside look at the people behind every emergency call. From the moment a call is answered, dispatchers are making split-second decisions that can mean the difference between life and death. Kathy takes us behind the scenes of the 9-1-1 Communications Center, explaining how calls are prioritized, how police, fire, and EMS are dispatched, and what callers can do to help first responders get to them as quickly as possible. We also discuss: What actually happens when you call 9-1-1 How dispatchers stay calm during high-stress emergencies Common misconceptions about calling 9-1-1 The technology that helps save lives The emotional toll of the job Whether you've called 9-1-1 before or hope you never have to, this episode offers a fascinating look into the voices behind the headset and the critical role they play in keeping our community safe. Signal 14 is the official podcast of the Coral Springs Police Department, bringing you behind the badge through conversations with the people who serve our community every day. Learn more about the Coral Springs Police Department: JoinCSPD.com Follow us on social media for more behind-the-scenes content and public safety updates.